Snapdeal.com Complaints & Reviews

It happens again but this time i became the victim of Snapdeal's Fraud. I ordered a phone "HTC Desire 826" Order id [protected] worth Rs 24476 on 3rd August 2015.When it was delivered on the mentioned address, i opened the product in front of the delivery person, named Ranbeer, who actually not allowing me to open the product since i was aware of such fraud cases with snapdeal, i opened the packet in front of him and i found two VIM BARS instead of the ordered phone.On contacting the concerned team, they were trying to close the case offering RS 1000 /- off on my product.Really!!! Seriously lost faith in sanpdeal, i will never order anything from here again and will not recommend it as well in future to anyone.

This is regarding order id: [protected]. to cut short the problem I am facing is, I bought a xolo era phone from snapdeal, the phone came with a fault i.e the speaker is not working. no ringtones, no songs, no audio for any video. so I called up customer care people and asked for refund or replacement. to my shock they asked me to visit a xolo service center and get a job sheet from then only then they will be able to arrange a pick up of my faulty product and after which my money would be refunded.

I took leave from my office and visited xolo service center and there they say if they give me job sheet they will take the phone from me and send it for repair. I was not ready for repair because the phone came as a manufacturing defect. after requesting him for long and telling him my situation about snapdeal he gave me a jobsheet after checking whether the problem is real and also clearly mentioned on the job sheet that ringer is not working. then that day when I dent this jobsheet to snapdeal they called me after 1 day and said this is not the jobsheet that we need, we need a jobsheet that has a barcode on it and asked me to visit the customer service center again.

Again I visited xolo service center, 1 more leave from my office, now they say this is the jobsheet itself and they cannot give me any jobsheet that has a barcode. I returned home dissapointed.

NOW snapdeal tell me what to do, for the only reason I trusted snapdeal rather than amazon(that I always use), you people are harassing me like this. Do you use a phone that does not have a speaker.

do you people think your work is done once you get money from customer and not give a damn for their problems.

I am very disheartened with snapdeal customer support. so am sending this mail to all mails I got regarding snapdeal. now am going to consumer complaints also.

really cant believe snapdeal is cheating customers like. they are just taking the money and giving out faulty products and then asking for false informations(jobsheets) so that customer will be revolving from his home to service center.

Order name: sanjwega collection pink faux georgette embroidered semi stitched lahengas for women

Order id: [protected]

Date o[censored]se activity / issue order id amount
25 jul, 2015 auto adjustment of incorrect credits [protected] rs. 1475


We havent recieved the amount of refund till now, they are cheating us by saying the amount is refunded we dont have your amount, then i sent the bank statement also but of no use.

I am even ready to share my bank statement as well. . .

I would like to take a serious action against the snapdeal very seriously,

Order: [protected]
Name: kiranmai
Email;: kiranmai. [protected]@gmail.com
Phone no: [protected]


Regards,
Girish.
+[protected]

I purchase a mobile from snapdeal company micromax canvas spark.This mobile have manufacured fault like display missing, volume.snapdael ask to me i cant nothing.you go to micromax care.the dealing of care ask me this mobile will be sent head office for one month.
i have many worklosss without mobile.
pls help to refund my amount/replace soon.
thanks

Give me my money back!! I made a transaction and used 332 rs sd cash. Due to some reasons which I wouldn't like mentioning, I had to cancel this transaction. Please kindly return this money either as sd cash or in my account. Plz kindly return this money.

Dear sir/mam, I am facing a cheating case by Snapdeal Company. Matter is this that I had purchased a product Intex 10000 mAh IT-PB10K Power Bank Charger online (Case on Delivery) via snapdeal.com on[protected]:23:59 which order ID is [protected] and I Received my product (Intex 10000 mAh IT-PB10K Power Bank Charger) Case Box on 3 Aug & I Paid all amount of that purchased item (999 /- Rupees). When I opened that Product case of my item then product case was empty, in product case Intex 10000 mAh IT-PB10K Power Bank Charger was not appearing/Missing. So I request you sir please help me to Redeliver my Product. if you will not Redeliver my product or will not return my money then i have no option to go Akosha ( Cosumer Court ) against snapdeal.com Thanks & Regards M.D. RAJORIYA H/W & Network Eng. / Birla Corp. Ltd. BCA, MCSE, MCITP, MCTS, Server Virtualization with Windows Server Hyper-V and System Center, RHCE 5.0, NHCNP, A-SET (Chip Level) M: +91- [protected] E: [protected]@gmail.com [protected]@hotmail.com

My Order ID: [protected], I had received iRevo Smart TV - Android Box with Air Mouse. I am unhappy this product because power adapter is not working properly and it is unable to play some video also. so i request for return and my reference number is 04904423. This is very bad experience for me from snapdeal they give me a physically damaged product, today i had recived a call from snapdeal customer care. she said go to service center. why i go for service center.I had request for return product.

Order refered was despatched . I received a call from ECOM-PLUS ABOUT DELIVERY ON 2nd august. I informed the drlivery boy over the phone to wait, to which I was informed that he would return on the 3rd. He did nt return and I received another call asking if he could return .Did not return.Messg received ECON-PLUS returned .WHY? Lost 2 days waiting .

What a waste of time … I have recent had a very bad experience with Snapdeal. But because initially snapdeal had a better service so I took a leap of faith and ordered a product again. You guys have done it again…. What a pathetic service. So I have again started my struggle of getting my refund… So here is my story. I placed an order on Thu, 30 Jul, 2015 Order ID: [protected] Saifox Magic Sleek Dry Iron Immeditel after I opened the product I noticed that the portable handle was faulty. It should lock so that you could iron and then there is a release button. But it does not lock at all. I got the iron for my sister who is going to commence travel tomorrow so I thought there is no time she will have to manage with the handle. Then I turned the iron on medium level. In a few second it started emitting smoke. It got so hot that the irons plastic body started to melt a bit. So I immediately switched it off and I called snapdeal customer support, another waste of time. They guided me online to fill the refund form I don’t understand what is the point of calling them when I have to go through this time and again. But I am completely frustrated with snapedeal and did not wanted to bang my head with your staff any more. So I went online and filled the refund request. Ticket id for the same is 04962431. Now when I read there is long and tiring process of waiting for the refund. What a waste of time. Below are the images if you look carefully you can see the sides melting a little bit…

As per my order at snapdeal on dated 13th march 2015 Order ID: [protected] AOC LE40A6340/61 99 cm (40) Full HD LED Television, As per offer by snapdeal there must be cashback provided in three months but they didn't provided, when i logged case against the same on dated 7th july 2015 Ticket no. 19942527 at customer care they only fooling me to send emails but not provided any concrete solution i had given all the relevant docs for the reference to snapdeal team and contentiously contacting over phone and via email but after so much effort i didn't succeed till now. So i am requesting you to kindly take action and do the needful. Regards, Mansingh Dehariya [protected]

I had ordered a 55" Toshiba full HD LED TV for Rs.60642/- on 27/07/15 during the electronics sale that was being promoted widely. The order was conformed and payment made via debit card and was due to reach me in 8-10 days. On 30/07/15 I received a message saying that the TV could not be shipped by this seller and the order was being transferred to another seller at no additional cost. On 03/08/15, I received an intimation from my bank stating that the entire amount had been refunded. I did not receive any intimation from Snapdeal regarding the same. I then called them up and spoke to a customer care executive who informed me that the order had been cancelled due to reasons which were unknown and that I would have to reorder the said TV but now at a higher price of Rs. 64800/-. I find this highly unbelievable more so when the TV is listed as 'being packed' in My Orders page. I am of the opinion that Snapdeal's sellers do not actually have the products at the price listed and are misleading buyers with discounted offers to gain popularity. Due to my booking of the TV here, I have lost out on other competitive offers that I were available on other websites and electronics stores. I think that it's only fair that Snapdeal offers me the same TV at the original price of Rs.60, 642/- as purchase of the same was made in good faith by me. If Snapdeal is not able to handle Mega sales, then they should refrain from organising the same. I am very disappointed by my Snapdeal experience and I'm almost certain it will be my final attempt of buying any item on this website.

I had purchased ten dress material under different Company names like New Look, Hi- Fashion, Jevi Prints, TG Quality products but in all cases I received duplicate, fake Shree Ganesh clothing which is less of cotton and more of polyester. This I realised when the same were stitched. By the time, 7 days period got over. Now, the supervisor, team leader, manager all wash off their hands. The fact that client received fake products does not bother them. I have spent around Rs. 5000 and they offer me Rs 200 compensation. The Manager could not give satisfactory reply and on asking contact details of his senior, refused to provide his seniors email is or phone no or a call back. On asking CEOs email id, he refused to provide this too. Strong action should be taken against the Company for keeping such sellers in their list of sellers. High rating is given to undeserving sellers. I require logical compensation.

I placed order no [protected] to Snapdeal company for Redmi mobile for cash on delivery which was delivered and found defective. Battery is burning and may explode any time. I tried to contact company for return of the piece and refund my amount. No one is picking despite my complaint on phone on 1st August 2015

I have Purchased Samsung Galaxy Grand Max in Snapdeal Mon, 20 Jul, 2015 with in 10 days the camera was not working.. i have visited samsung service center. samsung service center technician sads its was a samsung manufactured product but iner the parts was not samsung parts ( Touch Display & Camera ) i have raise a request in snapdeal they said sir first you repaired the product and nxt send the invoice of the repair charges after that i have repaired the product with my own money and i will send the invoice copy snapdeal also but now snapdeal was not refunding my mobile repair charges. friends i would request you to all do not shopping in snapdeal. snapdeal was supplying second hand products

Sir,
I' ve ordered a Philips hair dryer.. I've pay through net banking. Somehow the order was not completed... I don't know how.. But the transaction was succesfull.. Trnstn ref no. is:- IGOALOG2A1, r.s -702, dtd- 01/08/2015, 8:22:11 p.m...
Then sir I again ordrd the same item & that was scsfl.. But sir, my first transaction is no refunded by pay u... Plz, look after my case and Tk action..

I am a resident of Asansol, West Bengal. I had ordered a Samsung set from Snapdeal the previous week. I had even done the payment. It was informed that the product would reach to my address on the first week of August from Gojavas courier. since yesterday they(gojava) are messaging that they are out for delivering the product, but no one contacted me since then and the courier company is having address issues. such a bad courier service. I want the higher authorities to take action against such a non - responsible behaviour of the courier company.

Dear sir
I have purchased Havells Fabio Platinum 1200mm Antique Brushed Nickel Ceiling Fan -2 Pack of 2 on 25/07/2015 and made online payment of Rs 11000 through SBI CREDIT CARD which is in the name of pankaj aggarwal
Mobile no [protected]

On 27/07/15 I have received a call from vendor ([protected]) at 5.49 p.m stating that he has received my oder from snap deal and a payment of rs 5500 from snapdeal, that why sending only one pack of Havells Fabio Platinum 1200mm Antique Brushed Nickel Ceiling Fan -2 Pack.

On 27/07/15 I have made compliant no to customer care snapdeal wide complaint no04619197 regarding the dispatch status

On 28/07/15 I have again made compliant no to customer care snapdeal wide complaint no04626447regarding my issue of dispatch.

On 28/07/15 I have received reply from snapdeal regarding the dispatch status as

“Hi Pankaj,

Greetings from Snapdeal!

We understand your disappointment and apologize for any inconvenience that have caused. Due to unavoidable circumstances your one sub order number [protected] has been cancelled. Hence, refund for the same will be credited in your account in next 4 business days. We would request you to kindly place a new order with us.

Further, suborder number [protected] will be delivered to you by 31/07/2015.

In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always, ”

I have made the payment to snapdeals (A dominant leading online store in India) not to your any of known distributor with your commitment to deliver the product.

Please tell me first the take out time to choose the product, placing Oder after making 100% payment, waiting for product and wasting time in search for delivery of the same and finally got reply from your side that the Due to unavoidable circumstances your one sub order number [protected] has been cancelled. Hence, refund for the same will be credited in your account in next 4 business days.

And on other hand selling the same product with increase price to me wide transaction no [protected] on 29/07/14.

As on today the delivery and payment made by me on 25/0715 were still pending

Is this kind of dealing expected from a dominant brand of india???

I want you to please deliver my product as per your committed price as product is available at your end.

order ID [protected] this handset mic not work some times so I use only earphones and automatically switch off and switch on 3 to 4 times in a day and memory slot also some times not work insert memory card and sound problem if full sound mobile resound this is problems so solve my problem

Order id: [protected],
micromax 39c2000hd 99 cm (39) hd ready led television
i bought from snapdeal but they give me a physically damaged product, but when i call them for reverse pick up they tell me that it will take 3 business day, but they did not keep their promise after 5 day.And they also did not give any refund for that.

Subject: Snapdeal sending duplicate product never buy from snapdeal
Value: 1620

I had order 3 Jazz Shower from snapdeal.com, the Seller Was Jazz. I Received A Damage Product. I Complaint to snapdeal but they were not taking the complain seriously. I Have got 3 year warranty from Jazz Corporation Pvt Ltd. Then I Login to Jazz.in Website and search for a number i got number from contact us Tab. Number Was:- [protected] and i complain for product issue that how you packed the product that i received in damaged condition, from that end they tell me that check the bill and check the seller when i checked the seller was Marine Sanitation. They told that we are also register in snapdeal as Seller and snapdeal take order on behalf of thier name and they supply local product from another seller this is the major issue they told that they had also complain for this issue before 2-3 months but snapdeal is busy making money. they cheat customer by sending local and duplicate product.
when i call to snapdeal and tell the issue that send me the original product they told that it is not possible to tell that you will get the product when i asked why?, they told that its not the mistake from our side. when i asked i will complain to consumer forum they talk in polite way but still they are telling that we can't replace. So i am complaining against it. Dont buy from snapdeal, worst experience i have ever had...
i am attaching order detail, i am attaching product images which i have get. i am attaching snapdeal showing 3 years warranty and i am attaching the bill i have received.
order no.:- [protected] dated:- 21 june 2015.
When i talk to jazz we have register ourself as JAZZ and I have purchase the product from Jazz seller Only and got the local product from marine sanitation with no warranty. Jazz told me that in their product there is a jazz logo. They Provide Jazz Printed Packing. But I Got a product in a local packing with nothing printed on it. and no logo on the product no warranty.
How to trust snapdeal after this happen.
i want original product not money to be refunded.


I had order 3 Jazz Shower from snapdeal.com, the Seller Was Jazz. I Received A Damage Product. I Complaint to snapdeal but they were not taking the complain seriously. I Have got 3 year warranty from Jazz Corporation Pvt Ltd. Then I Login to Jazz.in Website and search for a number i got number from contact us Tab. Number Was:- [protected] and i complain for product issue that how you packed the product that i received in damaged condition, from that end they tell me that check the bill and check the seller when i checked the seller was Marine Sanitation. They told that we are also register in snapdeal as Seller and snapdeal take order on behalf of thier name and they supply local product from another seller this is the major issue they told that they had also complain for this issue before 2-3 months but snapdeal is busy making money. they cheat customer by sending local and duplicate product.

When i buy this product the product is under offer and i have paid 644 for 3 product from bank account & rest amount i have piad using sd cash ... and on that day also 15% off on buying above 1299/- and product was value for each was 540/- each product

540*3= 1620/-
15% 0ff = 243/-
1377 amount left
733/- rs paid by sd cash and 644 paid by bank account

price increased thats why sent the duplicate products thinks that the customer is fool we can make customer foll sent the duplicate product.. now i said replace to original they are telling that we can refund money we can't replace. i want my original product which i have paid money for. The value is off trust... if i have not called jazz customer i will not be able to know that that snapdeal is doing this type of cheap activities. how do i trust snapdeal after this. this is not tolerable.

kindly replace the product... to the original jazz product which i have purchased from jazz seller . why they have sent the local product from marine sanitation(seller) when i have purchased product from jazz seller.

now the rate has been increased.. so kindly replaced and send me the original product... i dont want refund...