Snapdeal.com — Fake product delivered | |||||
I bought the NOVA NKT 272 kettle(1.5L) from snapdeal and I was delivered NOVA NKT 2729(1.2L) I don't had problem with that until defects started to develop in the kettle that its steel started breaking from mouth. When I asked for warranty the snapdeal said that warranty is an issue of company and owner But the company said that the product is fake and is from grey market and their models don't start with NKT series. I tried several times and sent plenty of email but there was no reply instead they send the invoice. I am not be able to understand how can a renowned ecommerce site can do this. Was this information helpful? | |||||
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Snapdeal.com customer support has been notified about the posted complaint. | |||||
 6 Comments | |||||
Comments
Most of the details I have already provided.
some more details:
Cracks are developed on the edges of kettle in the same manner as they are developed in some low quality stainless steel products which became very sharp pointed edges and caused harm to one of my friend.
I made plenty of calls with my numbers [protected] & [protected]
First I was asked to contact company for the issue as they said after period of 30 days no solution can be provided for the defects which arise.
When I contacted the company several times first they refused to listen anything after seeing my model they said its not from NOVA its fake and they cant say anything about it they also told me they have informed all the e-commerce sites about it, and may be the various e-commerce are going to refund for it.
Then again I contacted the snapdeal via their chargeable numbers and each time after the long wait the whole same story gets repeated they said that the snapdeal has liability only up-till 30 days or so no matter the warranty has left or not. Then my calls were not received, I made it with different numbers.
I am really very very disappointed because my whole effort seems going in vain, a large time is spent in putting my whole problem in the hands of authorities.
Snapdeal was just like a family shop for me, I also came to know that TATA and snapdeal is going to have some deal
I thought there is connection of reliability and faith commen in between the companies.
I still believe that there is no fault of snapdeal but the seller because of whom this whole incident happened it is not possible for such a large firm to put check on such a large inventory.
But after this incident its very difficult for me to put faith on e-commerce
In the hope of prompt action against the seller
Priyank Chaturvedi
Order ID:[protected]
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some more details:
Cracks are developed on the edges of kettle in the same manner as they are developed in some low quality stainless steel products which became very sharp pointed edges and caused harm to one of my friend.
I made plenty of calls with my numbers [protected] & [protected]
First I was asked to contact company for the issue as they said after period of 30 days no solution can be provided for the defects which arise.
When I contacted the company several times first they refused to listen anything after seeing my model they said its not from NOVA its fake and they cant say anything about it they also told me they have informed all the e-commerce sites about it, and may be the various e-commerce are going to refund for it.
Then again I contacted the snapdeal via their chargeable numbers and each time after the long wait the whole same story gets repeated they said that the snapdeal has liability only up-till 30 days or so no matter the warranty has left or not. Then my calls were not received, I made it with different numbers.
I am really very very disappointed because my whole effort seems going in vain, a large time is spent in putting my whole problem in the hands of authorities.
Snapdeal was just like a family shop for me, I also came to know that TATA and snapdeal is going to have some deal
I thought there is connection of reliability and faith commen in between the companies.
I still believe that there is no fault of snapdeal but the seller because of whom this whole incident happened it is not possible for such a large firm to put check on such a large inventory.
But after this incident its very difficult for me to put faith on e-commerce
In the hope of prompt action against the seller
Priyank Chaturvedi
Order ID:[protected]
Dear priyank0008
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Team
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Team
It is proved that the product is fake, now they are giving the replacement of fake product with another fake product.
Looks like everybody is trying to hide their mistake.
I think I should move further with my problem.
Looks like everybody is trying to hide their mistake.
I think I should move further with my problem.
Hi priyank0008,
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Regards,
Team Snapdeal
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Regards,
Team Snapdeal
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We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Team