Snapdeal.com — Faulty mobile delivered by snapdeal and not returning the product | |||||
I have ordered a mobile phone from snapdeal, details given below; Model - hTC Desire 826 16GB Price-Rs. 21000 order id-[protected] invoice no -37049D/15-16/4284 INVOICE DATE : 10-Jan-2016 IMEI No: "[protected]" I have received the product on 15-Jan-2016 (one day after the promised delivery date). When I started using the product, i have experienced problem of overheating, then raised the complaint with Snapdeal on the same day to return the product. Complaint no - Ticket Id: 17800264 I didn't got any update for next 4 days even after constant follow-ups, then on 19-Jan 2016, i have raised another complaint explaining all the problems Reference no: 18017477 Based on this complaint, snapdeal had sent their engineer to check the product. after inspection the engineer provided the report that "Normal temperature of the phone is 30 degree celsius and when we use an application, Battery temperature was on 40 degree Celsius". He said it is normal (refer attached report). He has not done any load test, or high processing testing, but still during normal use, the phone is getting heated up to 40 degree C!. After this, snapdeal called me and informed that engineer gave report that all the issues has been solved and they are closing the ticket and will not return the product. I can't use the phone when it is over heating like this, it is dangerous and it may even blow. For me and for anyone with common sense, the phone is faulty and can't use it. Have any one used a phone which is almost as hot as half boiling water temperature? I do not need replacement, because I have bought a good phone from direct store. I want snapdeal to take the product back and refund my full money. Also I need compensation of 30000 for all the trouble, misbehavior, arrogance and dump answers from thier agents, mental trouble, wasted time in contacting their customer care, potential health hazards. Please note there are several other online stores who gives 30 day return policy and won't even ask any question while returning if you don't like the product. Thanks Regards, Jayesh Varghese Was this information helpful? | |||||
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Snapdeal.com customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Can you please confirm a mobile phone getting heated to 40 degree Celsius in normal usage is perfectly alright?
This is confirmed by your technician - please refer attached report by your technician mentioning the phone temp while normal usage. Please note that I have note purchased a room heater, i have purchased a mobile phone to make calls and other normal phone uses. For any one who has common sense, a phone heating to 40 degree is a real fault.
I am going to register a complaint in district consumer court.
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This is confirmed by your technician - please refer attached report by your technician mentioning the phone temp while normal usage. Please note that I have note purchased a room heater, i have purchased a mobile phone to make calls and other normal phone uses. For any one who has common sense, a phone heating to 40 degree is a real fault.
I am going to register a complaint in district consumer court.
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A technician visit was arranged as per your request but there was no any fault in the product so we denied to take the request as per Terms and condition of trust pay policy.
Regards,
Team Snapdeal