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Snapdeal.com Complaints & Reviews

www.snapdeal.com

3.6

Updated: Nov 24, 2025

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Address: Raigad, Maharashtra, 410206

Website: www.snapdeal.com

Dear Sir,
I had ordered the mobile from SNAPDEAL, which was delivered to me with no handset in the parcel, i.e. empty package was delivered to me with piece of marble stone of mobile size packed in the packet. I had intimated the same to snapdeal within an hour with images & my ID proof(6th Feb Saturday), which was well acknowledged by the team. However they are not ready to provide a replacement of product after even a several written & verbal communication. You are requested to please help us, I just want my package delivered to me that''s it. I have severally requested them, they are saying sorry for it & accepting the mistake, but not providing the package. Thanks & Regards, Shirish Patil [protected] [protected] [protected]@gmail.com

+6 photos

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 11, 2016

Verified Support

Dear Shirish100684,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

S

Shirish100684

from Mumbai, Maharashtra

Feb 15, 2016

Dear Team,
Thanks for you reply, it was better if you are serving the customer what you are advertising & saying.

I would like to inform you that there are several mails communicated to you on your provided mail ID, all your executives from escalation department, investigation department, customer care department & lot of other depaartments, they are saying 100 times & polite, but while giving ressults & updates they are useless, saying we are not authorized to give you any timelimit.

I asked to accept the mistake - answer is - we are not authorized, our team is working
I asked to give any time limit - answer is - generally it takes 24-48 hours, however we can not give you any dead line as we are not authorized as per co policy, our team is working on it.
I asked for replacement of product - answer is - we can not replace (as per co policy), we can not refund (as per co policy), we can give it through freecharge acc(as per co policy),

Then I asked at least give it up I am ready, when you will give through frecharge? then the anser is - our team is working on it we can not promice you a date.

This is what you are caring you customer mydear freind.

On advertise you are saying seven days return, when you are delivering empty parcel & not refunding/replacing then can you serve easy return? Dont make peoples fool.

If anybody want to veryfy contact me, I will tell you how snapdeal troubled me against my money.

Regards,
Shirish
[protected]
[protected]
[protected]@gmail.com

S

Shirish100684

from Mumbai, Maharashtra

Feb 16, 2016

After a delivery of marble stone in place of mobile handset I intimated the same.

Then I received a mail to share my experiance and on my reply your team replied

thanks for sharing experiance & ensured me that snap deal surves the best.

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 16, 2016

Verified Support

Dear Shirish100684,

Please share your order ID, complaint no. with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Team Snapdeal

S

Shirish100684

from Mumbai, Maharashtra

Feb 17, 2016

Dear Team,
looks gret that at least on this forum your reverting very fast as compared to customer care to your customer.

I had forwarded mail to your id - [protected]@snapdeal.com, can you please check & revert? dont revert with apologize, we need your rigid action/data & not formal magic words.

Thanks & regards,
Shirish.
[protected]
[protected]

S

Shirish100684

from Mumbai, Maharashtra

Feb 17, 2016

Dear team,
As per your advice I have forarded a mail on given ID & I received reply as mentioned below, hope you will find a cause & provide solution

Awaitinggggggggggggggg for solution...

***Quate*************
Dear Shirish Patil,
Hope you are doing well.

This is to inform you that your concern has been noted and our team is working on it. We will share an update with you soon. Please feel free to get back to us for any further clarifications.
--
Regards,
Team Snapdeal
***Unquate*************

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 18, 2016

Verified Support

Dear Shirish100684,

Hope you are doing good.

We are re-escalating your issue to the concerned team and will get back to you soon.
Thanks for your cooperation.

Regards,
Team Snapdeal

S

Shirish100684

from Mumbai, Maharashtra

Feb 18, 2016

I am co operating with more than 3 weeks but SNAPDEAL not co-oprating even at once.

I would like to share a new experiance with your team, quating mail sent to you on today which is self explainatory.

Expecting you will also escalate this issue and keep quite, as always there will no solution except SORRY.

****************quated mail*******************
shirish patil
2:12 PM (2 hours ago)

to Snapdeal, Snapdeal_CST
Dear Team,
The delivery was attended to me today & as per external condition the parcel when I checked shaking of the parcel, something is playing in it like stone, and handsets are generally dont have such spece insite packing.

Hence I intimated your team & asked for open delivery, which was denied by your team.

I once again like to request you that please consider my request, as in previous case I bared with snapdeal for more than 3 weeks for my money & against your fault. Then why you are not accepting my request for open delivery in presence of your curiers representative? I had faced last delivery problem against this curier only.

If you can not accept the request please revert with reason, so that I can connect this mail to my last case filed with consumer forum.

Please ensure that you not keep it delaying & give time to your curier partner (ECOM) to return the parcel.

I have discussed with curier representative Mr.Ananta & Mr.Sachin ([protected]) or open delivery they are saying they need your instruction & they can allow for open delivery.

Now it is solely depend on interest of SNAPDEAL.

Now if snapdeal not allowing it, that means snapdeal is supporting the team who is doing the fraud.

This is a chance to catch the fraud.

Thanks & Regards,
Shirish.
[protected]
[protected]
[protected]@gmail.com

Snapdeal.com Customer Care

from New Delhi, Delhi

Mar 17, 2016

Verified Support

Dear Shirish(Shirish100684),

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal

S

Shirish100684

from Mumbai, Maharashtra

Mar 31, 2016

Dear Team,
There was no update at all.

Thanks & Regards,
Shirish.

Snapdeal.com Customer Care

from New Delhi, Delhi

Apr 22, 2016

Verified Support

Hi Shirish(Shirish100684),

Hope you are doing good.

We hope your concern is resolved. Please write to us at [protected]@snapdeal.com in case you need any assistance.

Thanks,
Team Snapdeal

S

Shirish100684

from Mumbai, Maharashtra

May 5, 2016

Simple question is that have you resolved it?

Pls refer attached image which is self explanatory as you are even not dare to yet accept your mistake

Empty parcel delivered - Comment #2373616 - Image #0

J

jhdfhdjhs

May 23, 2016

Snapdeal — Mobile

My order no.[protected] of Coolpad Dazen 1 has come but the box was empty there was only loose papers please take some action against it

P

PULKIT SOMANI

from Delhi, Delhi

May 23, 2016

Snapdeal.com — regarding defective battery in polo watch

polo black leather casual men's watch order no.[protected] battery of the watch is not working since i bought from snapdeal.

G

GANESH S IYER

from Pune, Maharashtra

May 23, 2016

HP 10 TABLET

I AM RECD HP 10 TABLET FAULTY PRODUCT AND RETURN ON 1.4.2015 AND NOW I WANT CANCEL THE ORDER AND REFUND THE MONEY GANESH [protected]

S

special2015

from Hubli, Karnataka

May 23, 2016

AMOUNT REFUND PENDING SINCE 6 MONTHS COMPLAINT NO: 11516311

COMPLAINT NO : 11516311 Complaint has been made on NOV 2014. Amount refund is pending since 6 months. More than 100 emails I have written, but till date no reply.. Reply immediately.

H

harshdpatel035

from Bengaluru, Karnataka

May 24, 2016

mobile problem

This is the second time I'm giving the complain there was no response...My order no.[protected] Micromax unite 2..

P

pinky yuva

Jun 13, 2016

not received my product yet

i hav ordered n apple iphone 5S gold 16GB on august, 27 th and they told that they will deliever it on or before september 1st, when i call to the courier office i dont get proper response from them.. as it is already september-3rd

S

shivàni

from Mumbai, Maharashtra

Jun 17, 2016

Delivery is very late or no fast delivery i am complaint you snapdeal.

Sir snapdeal is very careless company is delivery so late no fast deliver so wait time is mai chahta hua ki jaldi se bolo delivery karne ko 6-7 ka din ka time dete hai no fast very slow...

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 25, 2016

Verified Support

Dear shivàni,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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Address: Mumbai City, Maharashtra, 400062

Website: snapdeal.com

I have a small issue with Snapdeal's site about a month ago and I had complained about it here with no resolution.
You can check it here: http://www.consumercomplaints.in/snapdealcom-customer-data-misuse-mandatory-sign...⇄

Now during a conversation with their rep, I asked them to unsubscribe from their services coz I am not going to use it & dont need to be bothered by their promotional emails, and also asked Freecharge's rep to remove me from their database as they had misguided me which he said he cant do but will unsubscribe me.

So as much helpless that I feel that my information is sitting in Freecharge's servers against my wishes I digressed.

But now today I received a promotional email from Snapdeal.

I seriously dont know what to do.

I am looking forward for some assistance from anyone who can help.

Please let me know in the comments, would really appreciate it.

Hoping Snapdeal either betters themselves or goes out of business.

Yours Truly,
Imprisoned Customer

Aug 6, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 11, 2016

Verified Support

Dear ram.vaishnav

Thanks for reaching out to us.Kindly share your registered email ID or contact details at [protected]@snapdeal.com so that we can assist you.

Thank you for cooperating.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 18, 2016

Verified Support

Dear ram.vaishnav,

Hope you are doing good.

Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Address: Ghaziabad, Uttar Pradesh, 201010

Website: snapdeal

Respected sir, i Aishwarya kansal who purchased a coolpad dazen1 mobile phone through snapdeal.com.
After receiving the same due to my mistake it was fell down from my hand and its touch display was broken. Then i made a request to snapdeal for returning the same but they told it should not return. Later i had gone to its service centre at nehru place (Guru amar das building, 78, 2nd floor) but they told the cost of display & including service tax its cost will be about 4100 / - .
Its better for me to purchase a new one. Then they replied its your matter and again he was repeating this cost is 4100 / - and the parts of this phone is more costly than its cost.
Hence i requested you kindly resolve my problem and provide me a better service according to the warranty of phone.

And there is no other centre . what should I do kindly Help.
My contact no. is [protected]
Email- [protected]@gmail.com

Aug 6, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 11, 2016

Verified Support

Dear aishwarya kansal,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 18, 2016

Verified Support

Dear aishwarya kansal,

Hope you are doing good.

Information about your Order ID and Compalint Number are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi, 110020

Website: snapdel

A return / replace request is under process (Ticket Id:[protected],
We assure you that we will reply to you within 24 hours.

Please use the reference number mentioned below for any further correspondence related to this request.

Order ID: [protected] Reference no: 18014787
Placed on: Thu, 14 Jan, 2016 Issued on: Tue, 19 Jan, 2016,
in and choose a product.
Choose from your registered
your Apple
Enter your serial number, IMEI, or
MEID.
Show how to find your serial number
[protected]
It looks like your product is not covered for complimentary technical support.

Technical Support: Expired
Service Coverage: Expired
they are not

+2 photos

Feb 10, 2016

Complaint marked as Resolved

Date: Tue, 19 Jan 2016 07:54:00 +0000 From: [email protected] To: [email protected] Subject: Your request for iphone 4S 16GB White has been registered successfully Hi a We have received your request for your iphone 4S 16GB White We assure you that we will reply to you within 24 hours. Please use the reference number mentioned below for any further correspondence related to this request. Order ID: 11133009560 Reference no: 18014787 Placed on: Thu, 14 Jan, 2016 Issued on: Tue, 19 Jan, 2016 Thank you, Team Snapdeal Returns and replacements are simple with our 7 -day Easy Returns Policy For all other queries and to browse our top FAQs, please Click for HELP snapdel email id is [email protected] phone 921269216

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 10, 2016

Verified Support

Dear acs1973,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

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Address: Chennai, Tamil Nadu, 600037

Website: www.snapdeal.com

I bought a product from snapdeal on 07.01.2016 and I received it also which I then gifted it to my friend. But when my friend wanted to use it, that didnt get burnt infact it started leaking. I complaint about the same to snapdeal and they said that since it has exceeded 7 days of period we cant exchange it and then I said thats OK but please atleast provide me a solution for that and they said that they will give the solution in the next 48 working hrs. I followed them more than 4 times and they kept on saying the same thing that they will provide me a solution in the next 48 working hours. One fine day one fellow calls me from snapdeal calls me on 09.02.2016 and he said that we cannot provide the service engineer from our side you please check the internet get the details about customer and go ahead. I couldn't find any details about the customer in net and that's the reason I was following snapdeal and finally they don't provide me a solution. Its been one month and yet I havnt received any solution or mail from snapdeal. They also provided me fake details of customer say they gave me details of surya instead of surya dharshan. This is not what we expect from a so called snapdeal. Please do the needful.

Feb 15, 2016

Complaint marked as Resolved

Thanks to social network that this got solved finally by refunding the amount. It took 1 month for them to solve this. Before I used to call them and after me going to the consumer they called me everyday till the problem was resolved. The mail ID from which they mailed me was [email protected]

Snapdeal.com customer support has been notified about the posted complaint.

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N

Nitin Caloniya

from Mumbai, Maharashtra

Feb 10, 2016

Every time they say that we have registered the complaint and it will be solved within the next 48 working hours. But they didn't even bother to call me in fact I used to call them every time. And finally what do I get in the name of solution "do the needful by yourself". This is not what we customers expect from a big brand like snapdeal. If they don't provide a solution for such a small thing I don''t know how will they provide solutions for bigger products.

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 10, 2016

Verified Support

Dear Nitin Caloniya,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 18, 2016

Verified Support

Dear Nitin Caloniya,

Hope you are doing good.

Information about your Order ID and Compalint Number are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Website: snapdeal.com

I am complaining about that this company have a 7 days easy return policy. I had bought a lehenga from this site. But the quality of the product is so bad. Thats why i want to reverse it and i want the refund my money. I had registered complaint for reverse pickup on 20 jan. but till day there is no action is taken by snapdeal. And snapdeal customer care supervisors every time try to make me fool nd they don't take any steps for my hepl.

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 10, 2016

Verified Support

Dear vivek4854,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 18, 2016

Verified Support

Dear vivek4854,

Hope you are doing good.

Information about your Order ID and Complaint Number are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Address: Mumbai City, Maharashtra

Website: snapdeal

I had ordered a red banarasi silk saree but instead of it im getting a blue colour saree which is defective also its not for the 1st time but it is happening again and again im frustated of all these bcoz i have to replace the order again and again which has become an headache, every time i order something the object is either defective or is in another colour etc.

Aug 6, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 10, 2016

Verified Support

Dear riya pal,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 18, 2016

Verified Support

Dear riya pal,

Hope you are doing good.

Information about your Order ID and Complaint Number are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Address: 177005

Website: snapdeal.com

I placed an order of two sweatshirts which costs Rs. 1148/- through Net Banking. The money was deducted from my account but there isn't any order confirmation on my snapdeal account and i didn't get any email or text message about the order.

Aug 6, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 10, 2016

Verified Support

Dear thangboihi

Thanks for reaching out to us.Kindly share your registered email ID or contact details at [protected]@snapdeal.com so that we can assist you.

Thank you for cooperating.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 18, 2016

Verified Support

Dear thangboihi,

Hope you are doing good.

Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Team Snapdeal

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We ordered a moped hero-maestroedge-pearl silver .So we had paid the
Amount of rs1000 for insurance of that moped.But kindly note that we
Didn't purchase that moped. So please return our amount.
Amount paid:-1000rs
Payment type:-net banking.
Payment subtype:-bank of baroda corp account.
Our details given at the the time of order:-
Order id:-[protected]
Order in name of person:-santosh madhukar ghule.

Aug 6, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 10, 2016

Verified Support

Dear Santosh Madhukar Ghule,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Apr 22, 2016

Verified Support

Hi Santosh,

Our team got in touch with you and asked to share proof of delivery and will coordinate with courier services.

Thanks,
Team Snapdeal

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Address: Kamrup Metropolitan, Assam, 781039

I placed order on snapdeal.com through SBI net banking from my account no [protected]. but order is not placed . and no confirmation by snapdeal.

Aug 6, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 10, 2016

Verified Support

Dear mohit1234#

Thanks for reaching out to us.Kindly share your registered email ID or contact details at [protected]@snapdeal.com so that we can assist you.

Thank you for cooperating.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 18, 2016

Verified Support

Dear mohit1234#,

Hope you are doing good.

Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi, 110052

Website: www.snapdeal.com

I have bought a mobile phone from Snapdeal. Xolo1x black. Phone is not good. It did not contained headphones, battry back up is pathetic. The phone heats up whever u use the phone for a long time. Cannot play games as the phone heats very quickly. I was promised that an engineer will visit my home within 6hrs, noboby came & 7 days return is fake. Waste of time & money all I want before 15th feb i want this product to be back with u & my refund back on my card so that i can buy another product from other provider. Pathetic experience with Snapdeal again

Aug 6, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 9, 2016

Verified Support

Dear Debangana Raghav,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 18, 2016

Verified Support

Dear Debangana Raghav,

Hope you are doing good.

Information about your Order ID and Complaint Number are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Address: Rajkot, Gujarat, 363621

I just bought 8 Eprilla T Shirt from Snapdeal, Order Number are mentioned at below. But it's size unfit for me so i have asked them to replace it with small size. They have register My Complaint 10th January 2016. And after 3 days when i call them they replied me that they are arranging my returns. so i thought may be sometime it's delayed. After 15 days again i call them they have replied me same answer. and again given me a time for 3 days. this loops being continued 15 times. And today it's above a month they have not picked my clothes yet. and just replying same answer.

So Be Aware of this Shopping site, (Snapdeal.com), they are just to make fool all customer. Total Irrisponsible, Complete fake promises, Don't Buy from them please. It's better to buy from local shop and pay more then them.

Thanks,
Nasrullah Bhoraniya

[protected]
VSKU : Sc9230-SDL[protected]
Item : Eprilla Combo of 8 Cotton Blen...

Aug 6, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 9, 2016

Verified Support

Dear Nasarullah Bhoraniya,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 17, 2016

Verified Support

Hi Nasarullah Bhoraniya,

Hope you are well.
Please share the correct order details with us as we are unable to find the information with the provided details.

Thanks!
Team Snapdeal

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Address: Hyderabad, Andhra Pradesh, 500034

Website: though facebook

I purchased the above mobile through snapdeal in December 2015 and within one month the mobile started heating and battery was draining fast. Yesterday I submitted the same to their service centre Deccan mobiles ([protected]) and today they informed me that it cannot be rectified here and have to send it to their HO which means it is a major problem. I asked the service centre people to give me in writing that the same cannot be repaired over here so that I can deal with snapdeal but were reluctant to do so. I called up xolo customer care and they assured to give me a call back which also did not happen. It seems both snapdeal and xolo are hand to hand in fleecing the customers. Horrible

Aug 6, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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D

Debangana Raghav

from Kolkata, West Bengal

Feb 9, 2016

They do not belive that this phone is a crap. If the battry does not work good what we will do with the features. Compared to Flipkart Snapdeal is Rubbish i must say.

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 10, 2016

Verified Support

Dear Debangana Raghav,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 10, 2016

Verified Support

Dear jhuma deogharia,

We would request you to wait for the user manual as we will share it with you as soon as possible.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 18, 2016

Verified Support

Dear bskjaya,

Hope you are doing good.

Information about your Order ID and Complaint Number are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Address: 122001

Website: www.snapdeal.com

Hi Team,

I have ordered being human blue slim fit jeans from snapdeal on order id - [protected], 27th jan 2016 and on 30th jan it's delivered. I have ordered for 32 size when i opened the parcel i found 30 size..and i regesterd a complain in snapdeal.com. They call me and asking for the images of product and invoice and i have shared all the details after 2 days they call me back and they directly denied that they will not take return back the product..

Please help me from this.

Thanx
Ankit

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 9, 2016

Verified Support

Dear Anky1602,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

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Address: 638010

I bought Sonia port a light from snap deal .I don't find stand in the box as mentioned in the picture.

Order no [protected]

Aug 6, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 9, 2016

Verified Support

Dear Mudhalvan,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Apr 19, 2016

Verified Support

Hi Mudhalvan.

Hope you are doing good.

We hope your concern is resolved. Please write to us at [protected]@snapdeal.com in case you need any assistance.

Thanks,
Team Snapdeal

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Address: Nagapattinam, Tamil Nadu, 609001

I placed order KEYOCERA TASKALFA 1800 BLACK - XEROX MACHINE on 17th November 2015 in SNAPDEAL and it supposed to deliver on December 30th. I paid the money (Rs. 31899) using my credit card.

Below are the order details:
order id : [protected]

Pickup Date 30 December 2015

I received that product damaged by that time i am send to complaint to snapdeal about the damaged product and using the refund option, But there is no respose, So i call them everyday different Customer care executive agent is picking up and telling that they need 24 - 48 Hrs of time for checking status.

Its been repeating since last 7 days..
finaly they were send on the pickup order number and address details.
Immidetaly i sent my product to the given address and there was receving on 13 jan 2016. My shipping reference Number in Blue dart is [protected]

Till now i lost almost Rs 900 of money for mobile bill and lot of time waste and mental torture.

And I orderd the xerox machine for my businees purpose but i lost my business and money.

I call them everyday different cs agent is picking up and telling that they need 24 - 48 Hrs of time for checking status. Its beeb repeating since 27 days.
Customer support of Snapdeal never bothering and simply telling that they need more time and waiting for status from Refund team. And they will put call on hold for long time.

I have been waiting for a refund status, since 30 th December 2015, Even that hasn't been done.

I call them every day and sent so many mails but no use.

Very Bad Customer service indeed !!! Finaly I decided to go consume, Please advice me how can i apply in consumer court. my contact number-+[protected] myself sathishkumar.

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 9, 2016

Verified Support

Dear ksathishkumaaar,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

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Address: Kolkata, West Bengal, 700001

I have purchased Fossil watch value Rs.7900/- aprox from Snap deal on 24th Jan 2016 and it was delivered on 27h Jan 2015. when i opened the package i found the product i was packed in old container full of scratches and rust of any other product which was as good as scrap, purchased from scrap vendor and box was having label of any service center.
I called to customer care and asked for replacement and asked them to deliver fresh product with fresh packing. but again today product was delivered to me in same condition.

I have called many time to customer care as well as social media team but every is saying we have forwarded the call to concern department and working on it.

Sir, just tell me how long i have to wait as no body is giving any date or assurance.

Never have a bad experience before with any e-commerce company.
order id -[protected]

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 9, 2016

Verified Support

Dear Nishi Nishant,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

N

Nishi Nishant

from Kolkata, West Bengal

Feb 9, 2016

From last 7 days you guys are working but there is no resolution yet...

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 9, 2016

Verified Support

Dear Nishi Nishant,

We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Apr 19, 2016

Verified Support

Hi Nishi.

Hope you are doing good.

We hope your concern is resolved. Please write to us at [protected]@snapdeal.com in case you need any assistance.

Thanks,
Team Snapdeal

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Address: Pune, Maharashtra, 412208

UNIC High Definition Multimedia Advanced LED Cinema Projector with HDMI & VGA This product is not working and they doing only flash not working any keys please do as the urgent basis please call me 6pm to 9pm

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 9, 2016

Verified Support

Dear Roshan Mohite,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 18, 2016

Verified Support

Dear Roshan Mohite,

Hope you are doing good.

Information about your Order ID and Complaint Number are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Address: Mumbai City, Maharashtra, 400020

Website: www.snapdeal.com

Dear Complaint Attener Team,

I had Purchase Mircomax Canvas Spark Q380 8 GB ROM Balck mobile phone on dtd. 18.01.2016 wide invoice no.s9bf3d/15-16/52226. I had open my seal box on 29 January 2016, but when i filled the accessory and charge it properly as i am known mobile holder, but this phone is not working and it was continuosly getting hang. I had contact to snapdeal costmer care numerously times but all time they given wrong information of service centre. now i want my money back or need to be replace my mobile phone on urgent basis. This is shameless service provided by snapdeal.

Kindly look into this matter very seriously and snapdeal prompt service will appreciable their work.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 9, 2016

Verified Support

Dear ganesh.xat,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 18, 2016

Verified Support

Dear ganesh.xat,

Hope you are doing good.

Information about your Order ID and Complaint Number are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Address: Ludhiana, Punjab, 141001

Website: www.snapdeal.com

Really a Fraud Company, not refunded the amount even after 6 months

AMAZON & FLIPKART are BEST in this, SNAPDEAL the Third class Fraud peoples

Snapdeal.com customer support has been notified about the posted complaint.

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D

Debangana Raghav

from Kolkata, West Bengal

Feb 9, 2016

I know the worst online shopping with useless refund policy. They do not have DSR process. Pathetic. They promise something & do not deliver. I have wasted my 10k for the crap phone xolo1x black which Snapdeal sent me. Did not bother to take back the item &return my money

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 11, 2016

Verified Support

Dear Debangana Raghav,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Feb 18, 2016

Verified Support

Dear [protected]@yahoo.com,

Hope you are doing good.

Information about your Order ID and Complaint Number are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Team Snapdeal

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