Snapdeal.com — Got damaged lenovo p70 mobile phone | |||||
I bought a phone from snapdeal.com which was having manufacturing defect in the microphone that i came to know within a month. We went to lenovo service center and got it repaired which took 20 days to return my phone. Again within 15 days the same problem reoccurred. Now again snapdeal and lenovo service center people are saying that give the phone for repair which will again take 15- 20 days. So either snapdeal should provide me a alternate phone to use for those 20 days or refund me for the damaged piece or give me a replacement. Was this information helpful? | |||||
|
Snapdeal.com customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Snapdeal Complain ID: 21970624
We already had many calls with snapdeal person and sent many emails too. But I think snapdeal is not interested in helping customers. For them the duty is just to sell the faulty/damaged pieces for lower cost not to sell a genuine product.
I don't understand how can snapdeal expect customer to go to service center waste 20 days for the same issue which could not be resolved properly by the lenovo service center.
Why should I waste my time and money for this manufacturing defect.
Attached are the two job sheets from service center.
I think now I don't have any other choice than to say good words for snapdeal on the social media if snapdeal is not interested in having a genuine communication and problem resolution.
![]()
![]()
We already had many calls with snapdeal person and sent many emails too. But I think snapdeal is not interested in helping customers. For them the duty is just to sell the faulty/damaged pieces for lower cost not to sell a genuine product.
I don't understand how can snapdeal expect customer to go to service center waste 20 days for the same issue which could not be resolved properly by the lenovo service center.
Why should I waste my time and money for this manufacturing defect.
Attached are the two job sheets from service center.
I think now I don't have any other choice than to say good words for snapdeal on the social media if snapdeal is not interested in having a genuine communication and problem resolution.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
71%
Complaints
14445
Pending
2758
Resolved
9447
+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
View all Snapdeal.com contact information
We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.
Regards,
Team Snapdeal