Snapdeal.com — In place of a mobile i received a stone in snapdeal packet

Address:721602
Website:snapdeal.com

Sir,
Reference to the above order id, which i have placed on 13 may 2016 for mobile hand set order id: [protected]
Panasonic eluga l2 (8gb, grey) rs. 6219/- paid by cash on delivery mode very delay delivered dated on 21/05/2016, i have got a stone in-place of the mobile hand set. I have already complained through over phone today reference no: 23887480.
You are requested to take quick action and justice.
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Dear Mrinal1984,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
My 1st complained on 21/05/2016 on delivery date, customer care and snapdeal team assured that within 48 hours it will solve and they promised to refund my money back in my bank account, it already spend 4 days with sunday but again they take time of 48 hours and continuously tell the same words that there investigation is under process and as soon as they solved their problem my money will be refunded. I am in very tension, I can't eat and can't sleep from that day. I am mentally breakdown. please justice with me...
Dear Mrinal1984,

We request you to allow us some time as our team is working on your concern. Our representative will get in touch with you.

Regards,
Team Snapdeal

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