Snapdeal.com — Not exchange my product and not refund my money give back

Address:	532201
Website:	snapdeal.com

I brought a mobile phone in snapdeal on 02.032016. that transaction was successfully delver on 07.03.2016 by go javas couriers. but the mobile is damaged in inner part of ear peas. After i confirm that, same day i recognized to snapdeal.com. What was im telling to snapdeal that is i want to back my money. but they are not giving my money . they are suggested to me go to the service center.

Sanpdeal clearly mention at there web page, " Our 7 Day Easy Returns policy makes it very easy to return or replace an item. Just log into your account on our website/ app/ mobile website within 7 days of delivery of item. Choose the item on the MY ORDERS page, click on 'Return' or 'Replace' and that's it. Please return your item in its original packaging..

Now this day there customer care service agent call to me and he said the mobile is not return are not exchange. in case if you have a complaint with the phone then you go to the mobile servicing center they choose a solution to you.

this is my problem sir.