Snapdeal.com Complaints & Reviews

I had ordered items form Snapdeal but due to some reasons, the order was cancelled without my confirmation and the amount I paid was transferred freecharge account. Withdraw to back option is not enabled for me in freecharge and I am not able to get my money back.
The only way I am can get my money back is to purchase something from snapdeal again.
There is complete negative response from snapdeal customer care and they are forcing me to get in touch with freechage customer care for issue with money transfer.

Please look into & do the needful.

We have not posted any product to sell on snapdeal. But we are getting Mails & Message for open and unprocessed order !!!

on our mail id : [protected]@sanghavi.co.in
Mobile No: [protected]

We have not agreed to any of their terms to sell products on their website.

requested in November - not to bother us by sending mails.

thanks & regards,

Vishal Sanghavi
[protected]

I had purchased Panasonic Eluga Turbo through snapdeal on 12.02.16 and found low network issue & low battery backup.
I informed snapdeal for this error on 14.02.16 and they replied to contact panasonic service center after 1 week. As per the instruction from panasonic we submit the phone twice first in Cochin and second in Banglore via Cochin centre.
I was shocked when I received the phone from Panasonic service center yesterday. The error still remain the same and found some scratches on the sim slot.
I have lost my precious time, money (Rs. 11, 000/-) due to buy this phone and I can't use this phone even a single day.
After sale service from Snapdeal was horrible. They didn't respond properly for my complaints even I informed them through mail and phone.
Regularly I used to shop with Flipcart, Ebay etc.. and I had experienced a fantastic support with them. But this is the first time I got a bitter experience through snap deal.
As per my experience this is the worst phone I had ever used.

I ordered Lenovo vibe x2 with free battery case but i did not get this free battery case.So i want that concerned authority should take immediate action.
My order number-[protected]
My email id- rly.[protected]@gmail.com
Please provide me this battery case as soon as possible and reply.

Dear Sir/madam,

I ordered a induction based pressure cooker of pegeon from snapdeal on 04/02/2016. They sent me on 10th feb 2016 I returned it on 11 feb 2016 as The item which i had ordered was not the same as they sent. I made the payment COD. Again they sent me the same cooker which I returned.

Order ID: [protected]
Reference number: 19626303
Placed on: 4/2/2016 4:24 PM

I sent mail to [protected]@snapdeal.com also to CEO Mr. Kunal Behl, But I have not received my refund yet. Their system is so much dull that it seems like they are making fool to Indian customers. I gave Mr. Kunal Behl suggestion to improve the suggestion but I had got just a phone call not my money refund. I had given them my Bank account details also.

The serious action must be taken against snapdeal because they are making people fool they donot refund money.

Thanks & regards

Nilesh manekar
[protected]
[protected]
Plot no. 22, Tajnagar, Lane no. 2,
Manewada Road, Nagpur 440027

Had the worst ever online shopping experience ever.

I was to get my product i.e. Logitech X50 Bluetooth Speakers b/w 7th to 9th March, 2016 though it is 11th March, 2016 and I still haven't received the product. The complaint has been registered from my side thrice already namely Wednesday through Friday i.e. today morning. The complaint number being[protected].

All the four representatives that I have had the "OPPORTUNITY" to deal with namely, Jayanth, Mridula, etc have all been repeating the same lines like tape recorder– "Ma'am we understand your problem. We will mark your complaint on High Priority to the seniors and you will receive a call as we keep the phone down." Guess what's happened, except for a feedback call once I have not received any call from any backend team member or supervisor at all.

The gift was supposed to be a birthday gift and the birthday is well over now, thanks to you guys and your efficient and impeccable services the gift seems nowhere in the scene even now.

Not only was the surprise spoiled thanks to you guys but I have also subjected to false assurances also for the past three days. The representatives repeating the same line– “Ma’am you will receive the order today maximum by 3 PM.”

The number given to me by one of your representatives for the courier provider was– [protected]. Now will you please stop making a fool out of your customers please!! For one, the product was to be delivered in Delhi and the number given is of some other state only, and two, the number has been switched off since ages.

Wow!! Thanks a ton for such prompt delivery services and subjecting me to such mental agony.
It was the first time I had ordered a product from you site Mr Rohit Bansal and Mr Kunal Bahl, and they say first impression last forever. And trust you have totally, completely and without an inch of doubt spoiled it for me. It may not matter to you to lose one customer when you have thousands, trust me continue such practice and such impeccable service and you would gradually loose all. Cause I for sure will not be recommending it to anyone ever.

Please feel free to contact me in case you need any more elaboration cause I have plenty more to say but unfortunately I'm short of time today.

Regards
Divya Prakash

I bought phone from snapdeal, zenfone, order id: [protected], but they routing me for refund! 33 days gone no one picked this up! No engineer came! No one responding me! Every day they telling me i send this complaint to concern team but no one call me! I have to call manually! Even day before yesterday i got a call and he told me engineer will come tomorrow (Yesterday), but no one came yesterday!! And few mins ago i got call, he said am sorry apka issue already complaint list me hai u have to wait 48 hours, i asked what will i do after 48 hours if i wont rcv any feedback? He said i dont know that, but i want you to wait. I asked why engineer didn't came yesterday, he said he dont know! Waoo!! Great! Cheater company! Flipkart and amazon is real ecommerce site! Snapdeal is just cheating company!! They just know how to take money by giving customers defective used alike phones!

Ap log harass kiyun karte hain logo ko? Pahle hi bata dete ki ap log refund nahi dete replacement nahi dete even koi 7days k anar claim kare! Thats cool! Go to hell!!! Dont buy anything from this!!!

From 8th mar, it showing refund initiated but product haven't picked up!! They know nothing except money! Cheaters money eaters!

Order id [protected]. I have received faulty laptop but now even after more than 20 days snapdeal is not picking it up n refunding my money.

From 2nd mar i m calling..and i called more than 15 times to customer care and i writen email to them more than 5 times... still no replacement ...they give me an Defective product and they are not replacing it i want to take an action against snapdeal i pay full amount 7000rs still they not replacing very shamfull...
Order number [protected]

Hi Snapdeal,

My complaint no is 18274598 i register this complaint on 23rd January 2016 regarding refer and earn program by you. In this complaint i maintain my friends details also. Today is 10th March and still my complaint is pending with you. Now for me its not a question of 100 rs, it's a question of your commitment given by thousands of customer. I already uninstall your app from my mobile and now onward i will make sure that never purchase from your website.
Thanks
Abhilasha
([protected]@gmail.com)


Sent from Samsung Mobile

Sir,
my name is ankul jain,
i am puchase a product from snapdeal on 28th feb. by online payment.after three days on the date of 1st march snapdeal automatic cancel my product and only 10/-- refunded in my freecharge wallet.

for this behaviour of automatic cancellation of paid product and refund only 10/- at the place of 30/-.that really a very bad behaviour of snapdeal.
regarding misbehave, i complaint no. of times but there is no good response from snapdeal.i complaint everyday on snapdeal. even they don't try to short out my issue.
i have humble request to you to take an action against snapdeal so they think before misbehave with any one.
thanking you
email id: [protected]@gmail.com
mob: [protected]

Sir,
I am pavan kumar, purchased a lloyd washing with Order number [protected].

As i got some problem in LLOyd Customer service, I had approached you people for solving the issue.

LLOyd customer support is denying service as i had purchased the product from snadeal. now snapdeal people are responsible to make that product take under warranty and get it serviced.

sanpdeal had almost time passed 15 days and giving me a foolish reply that the "seller who delivered the product to you is no more with us in this business."

Sanpdeal people had time passed my time by saying that they are in contact with seller for some time. after that they told me that they are in contact with lloyd Customer care for provision of service. also one of customer executive promised me that if lloyd fail to provide the company service, snapdeal will be providing me the refund or replacement of product.

Give me the right solution or accept that snapdeal is the cheater.

I had lost my money by calling snapdeal then and then and also lost my 10 year warranty of washing machine motor.

provide me the resolution.

Regards,
M.V.N.R.Pavan Kumar

I had purchased eureka forbes easy clean.When I started using it, the machine became so hot that I had to stop using it.I opted to return the product.They refuse to take it back, instead they are asking me to take it to the service centre.Just come to think of it-taking a brand new product to the service centre within 2 days of purchase.ref no:20491028

I have returned my reproduction before 6 months and yet they don't give my money back. Right now I am calling since 8 days but they are still fooling me.

I have revived item with very bad quality and not working properly.
So i go for refund but they are not refunding and not giving any proper reason.

Sir
मै रश्मि कुमारी मैंने snapdeal से Infocus mobile online ख़रीदा था मुझे मोबाइल 5 फरवरी 2016 को मिला था |मोबाइल ख़राब है चार्ज नही हो रहा हैंग हो रहा है मैंने इसकी तुरंत शिकायत snapdeal को की order no [protected]
Request no 19085462
Sub order no [protected]
शिकायत मैंने 7 फरवरी को की थी आज एक महीने से भी ज्यादा हो गया है
कोई भी वापस लेने नही आया
मैंने कम से कम 30 से 40 बार फ़ोन किया है
मैंने हर बार फोन की रिकॉर्डिंग भी की है
कोई भी नही आ रहा हैं
snapdeal वाले रोज बोलते है आज आयेगे लेकिन कोई भी कार्यवाही नही होती

आपसे निवेदन है उचित कार्यवाही कर मेरा मोबाइल वापस कराने की मदद करे


रश्मि कुमारी

Sir
Mai Rashmi kumari maine snapdeal se Infocus M370i mobile online kharida tha. Mobile kharab mila vo kaam nahi kar raha hai .5 feb 2016 ko mobile mila aur maineb 7 feb 2016 ko shikayat snapdeal se ki lekin snapdeal ki taraf se koi bhi mobile vapas lene nahi aaya .mai lagatar 1 mahine se bhi jyada bhar call kar chuka hun lekin koi bhi nhi aaya
Aapse nivedan hai ki uchit karvahi kar mera mobile return karane avam nyaay dilane ki kyapya kare


Rashmi kumari

I brought a mobile phone in snapdeal on 02.032016. that transaction was successfully delver on 07.03.2016 by go javas couriers. but the mobile is damaged in inner part of ear peas. After i confirm that, same day i recognized to snapdeal.com. What was im telling to snapdeal that is i want to back my money. but they are not giving my money . they are suggested to me go to the service center.

Sanpdeal clearly mention at there web page, " Our 7 Day Easy Returns policy makes it very easy to return or replace an item. Just log into your account on our website/ app/ mobile website within 7 days of delivery of item. Choose the item on the MY ORDERS page, click on 'Return' or 'Replace' and that's it. Please return your item in its original packaging..

Now this day there customer care service agent call to me and he said the mobile is not return are not exchange. in case if you have a complaint with the phone then you go to the mobile servicing center they choose a solution to you.

this is my problem sir.

I had received a faulty handset (micromax canvas a1 order ID: [protected]) on 01/03/2016 and submitted for a replacement on the same day, the reason being the phone was not picking up network signals properly. I had even received a call from them on 06/03/16 stating that they would be sending someone to pick it up for replacement, but no one has showed up until now as on 10/03/16.

When i opened up the website to check for the replacement status it said there that the seven days replacement policy has ended and i would not be able to replace it now even though i asked for a replacement on the very day it was delivered.

I would like them to atleast respond after so many days and kindly replace or refund my order.

This is something serious case I want to raise and I have no other option left.
Coming straight to the point I purchased a Dell Laptop at the month of June and the warranty period was of 1 year. So recently my windows got corrupt and the hard drive too. A big problem again.
So I called to Dell regarding this but they refused to repair this thing in free until and unless I provide them proper invoice.Else they will be charging 8K for this small thing. Now you must be wondering why the hell they are charging me this amount as it should be repaired in free right?
But the problem is that they want the proper invoice then only they will update that thing on their system and finally I will get everything in free.
Now coming to invoice which is very important and I want to discuss this thing.
See I got the invoice from Snapdeal but that was improper as there was no Service tag mentioned on it of the laptop which is the most important thing. Despite of calling them hundred times finally they sent me the invoice and guess what? There is no stamp on it. Wow! How brainless they are . No one is ready to help me . I raised so much complained regarding this small issue but is sorry enough?
Why so much complicated?
Bhai mujhe mera invoice dedo baat khatam then only I can claim warranty . Otherwise Dell people will not start their work.
This system is totally corrupt.
Imagine when you purchase anything from the seller do they give you the invoice for warranty thing without their sign or stamp. No right? Just check the picture again then.
No positive response.Everytime they are asking to wait for 48 hrs and no result. ANd this is how Snapdeal is working.
Brainless people. Lazy soul.And fake people.Now next what Kunal Bahl?