Snapdeal.com Complaints & Reviews

I brought a mobile phone in snapdeal on 02.032016. that transaction was successfully delver on 07.03.2016 by go javas couriers. but the mobile is damaged in inner part of ear peas. After i confirm that, same day i recognized to snapdeal.com. What was im telling to snapdeal that is i want to back my money. but they are not giving my money . they are suggested to me go to the service center.

Sanpdeal clearly mention at there web page, " Our 7 Day Easy Returns policy makes it very easy to return or replace an item. Just log into your account on our website/ app/ mobile website within 7 days of delivery of item. Choose the item on the MY ORDERS page, click on 'Return' or 'Replace' and that's it. Please return your item in its original packaging..

Now this day there customer care service agent call to me and he said the mobile is not return are not exchange. in case if you have a complaint with the phone then you go to the mobile servicing center they choose a solution to you.

this is my problem sir.

I had received a faulty handset (micromax canvas a1 order ID: [protected]) on 01/03/2016 and submitted for a replacement on the same day, the reason being the phone was not picking up network signals properly. I had even received a call from them on 06/03/16 stating that they would be sending someone to pick it up for replacement, but no one has showed up until now as on 10/03/16.

When i opened up the website to check for the replacement status it said there that the seven days replacement policy has ended and i would not be able to replace it now even though i asked for a replacement on the very day it was delivered.

I would like them to atleast respond after so many days and kindly replace or refund my order.

This is something serious case I want to raise and I have no other option left.
Coming straight to the point I purchased a Dell Laptop at the month of June and the warranty period was of 1 year. So recently my windows got corrupt and the hard drive too. A big problem again.
So I called to Dell regarding this but they refused to repair this thing in free until and unless I provide them proper invoice.Else they will be charging 8K for this small thing. Now you must be wondering why the hell they are charging me this amount as it should be repaired in free right?
But the problem is that they want the proper invoice then only they will update that thing on their system and finally I will get everything in free.
Now coming to invoice which is very important and I want to discuss this thing.
See I got the invoice from Snapdeal but that was improper as there was no Service tag mentioned on it of the laptop which is the most important thing. Despite of calling them hundred times finally they sent me the invoice and guess what? There is no stamp on it. Wow! How brainless they are . No one is ready to help me . I raised so much complained regarding this small issue but is sorry enough?
Why so much complicated?
Bhai mujhe mera invoice dedo baat khatam then only I can claim warranty . Otherwise Dell people will not start their work.
This system is totally corrupt.
Imagine when you purchase anything from the seller do they give you the invoice for warranty thing without their sign or stamp. No right? Just check the picture again then.
No positive response.Everytime they are asking to wait for 48 hrs and no result. ANd this is how Snapdeal is working.
Brainless people. Lazy soul.And fake people.Now next what Kunal Bahl?

I am Siddharth Dalabehera, of Bhubaneswar and i placed an order of Philips Qt 4006 Trimmers Black And Red (Order ID: [protected]) on 2nd November'15 which I received on 9th November'15. Being unsatisfied with the product i placed a request for return on 13th November'15 where it was promised that their courier partner will pick up the item in the next 3 business days. But even after repeated calls there was no pick up even though every time the pick up was assured to me.These false assurances continued for a span of two months which also includes a number of phone calls which weren't toll-free either that really led me to spend a huge amount of money.After losing my patience, I took the pain and couriered the product on my own finally on 8th Jan'15. I got the refund of the trimmer to my bank account but didn't get the promised amount i spent on courier. I have called a thousand times for initiating the refund but i only got false assurances.

After tirelessly pursuing them, I have lost all hopes from them to resolve my grievance so I would like that you refund Rs. 200/- for courier expenses, Rs 200/- for the phone calls I had to made and an compensation amount worth Rs 1000/- for the mental pain and agony caused. I also seek an apology letter for the same.

This is regarding my purchase of a microwave oven from snapdeal which has a cashback offer of 10%. According to them the maximum cashback date is 28 December. So i started following up and they always told me to wait.

I waited for long but nothing happened. They always told me that they will take maximum 3 Days to resolve but it almost take 3 weeks and nothing happens. Now its been more than 4 months and my case is still pending and everytime i call customer care, they have No answers to answer me. Now i am frustated that nothing is going to happen. My case id for this is 11815737.

Order no. [protected] with ref number ref20420739 product name Lowepro DSLR Video Fastpack 350 AW (Black) .
snapdeal said they arranged pickup for the product on 3rd march with tracking number of gati is[protected]. but i already called gati 5times they said they havn't recived any pickup regarding this tracking & order number.
snapdeal is saying from 7 days that they will respond my query with in 24hrs but no response from them.
now days snapdeal is cheater.
lair

Received a faulty and defective product . Defect is, auto-rotation is not working at all. Tried rebooting and restarting but didn't worked.

I ordered Micromax CanvasA1 AQ4502 on[protected] order no [protected] and got my product delivered on[protected]. Phone is not undergoing auto-rotate mode at all. So i registered a complaint reference no:20413164 regarding this on[protected] at 12:35AM for replacement of my product.

As per the company's terms of replacement that it initiate the complain within 48 hours of the registered complaint. But it's high time. I tried talking to customer support of snapdeal but didn't get more info of it.

My order number was [protected], where I had ordered a Klamotten Cool Jogging shorts. I had initiated a return of the product due to bad quality and the item was shipped back from me on 21st December 2015. But till date the company hasn't returned the amount on which I have been levied interest by my credit card day after day. Additionally, I have called the customer care almost 7-8 times costing me a lot of money. I would want that money refunded along with interest for this issue.

Sayantan.
[protected]@gmail.com

I have purchased a mobile "XOLO Black 1X 3GB RAM/32 GB ROM" from snapdeal.com. Product website URL http://www.snapdeal.com/product/xolo-black-1x-32gb/[protected]. The mobile has some problems like
1. Automatically Restart
2. Heating when watching video
3. Buuetooth not working properlly.


Within 7 days I place return request to sanpdeal and the complain id is 20108444 and order id is [protected]. I called several time but they are not arrange any pickup request. They told us an engineer come to check the phone issue. But nobody came to check it. When again all them for refund request they told me "We forward the complain to concern department and can't give you any exact timing to resolve the issue". Every time they ignoring the issue.

I ordered Panasonic PT- LS26EAS1 LCD Business Projector of rs. 21, 690/- .
I have been delivered wrong product - Panasonic PT-LS26 DLP Projector.

The product delivered and the product mentioned in the billing are different. Its a case of forgery. I would like immediate actions to be takes regarding the issue

I would like a replacement. And if the actual product as mentioned on the site is not available then, a refund.

I have lodged the complaint by calling the customer care. But the service provided has been annoying and disappointing.
Trusting snapdeal with such a huge sum has reciprocated with the same amount of shock.

The company who provided the product should be contacted for the same because such level of carelessness at such a high level send a real wrong message to the customers.

This is regarding an online order I placed on snapdeal.com. The Order ID [protected]. The product VGuard VG 400 Voltage Stabilizer for AC upto 1.5 ton was faulty and I initially asked for a replacement. Following is the case history:

1 Snapdeal team didnot agree to pick it up from home since per them it was outside coverage. My parents who were elderly couldnot and my request was turned down.
2 Snapdeal sent two addresses for return causing confusion one of Delhi other of Hyderabad. We had to follow-up to get right address
3 Sent the product back via ICL courier AWB 16495330
4 The warehouse didn't accept and nobody knew the reason why it was returned back to ICL courier
5 Asked again the Snapdeal to pick it up from ICL courier nobody did called multiple times and escalated but false promises of pickup in 48 hrs everytime
6 Finally fed up I asked for refund which they said they will process via ticket 19443759
7 No refund till date initiated the return on 14 Feb and till 9 March they expect us to call time and again with no resolution

Hi,

I have ordered on snapdeal.com on 29th Feb, 2016 for Pureit Marvella Ro+UV water purifier with order ID: [protected] and paid the amount of Rs 15360/- by debit card. But I got the delivery of the wrong product Prestige mist grinder on 7th March, 2016. Immediately I complained to snapdeal with the complaint reference number: 20463997. They asked for the images of the product. I also mailed them the images of the product Prestige mist grinder which I have received wrongly in place of Pureit Marvella Ro+UV water purifier. They told for arranging the reverse pickup of the product. But till now no communication I have received from them.

Kindly do the needful to replace the wrong product which you have delivered with the product I have ordered (Pureit Marvella RO+UV water purifier).


Janakshi
[protected]@yahoo.com
[protected]

I placed an order of reebok shoes oeder no-[protected] on 25 - feb &received on1-march but they delivered wrong product we asked for replacement they agreed to it pick up of product has been finished later they are telling they will not replace it they will refund it &for refund they require the NEFT Details .
Bank Name:-United Bank Of India
Branch:-Bholalpur
A/C Holder name:-Asfiya Tarannum
A/c no:[protected]
IFSC Code:-UTBIOBKP819
Send the refund within 2 days

I have ordered dress material, Iam not satisfied with the quality and size of the material, so I requested to replace with a quality product. But no response from snap deal, I called customer care many times but every time they said wait for 48 hours, till date Iam not getting any response from them, really unhappy with snap deal service.

I ordered Morphy Richards Vento PF Pedestal Fan worth Rs 2, 499 on date 9th Mrach 2016 at around 3:20 am and the amount was paid from my Federal Bank account via net banking.
The transaction was successful and money was debited from my account but the order was not placed and no order information is available on Snapdeal.com Please CONFIRM THE ORDER OR REFUND THE AMOUNT WHICHEVER IS POSSIBLE

Bank name- Federal Bank
A/C no--[protected]

Invoice number - SDEF18/15-16/44503
Invoice Date - 26 Feb 2016
Iphone 6 16Gb
Item code - GC958369
Order no. - [protected]
Sub order no. - [protected]
IMEI NO. - [protected]Invoice is of 26th Feb 2016
& when went to Apple authorized centre, there it shows that this has been used on 14th dec 2015, as i phone warranty starts from the day of sim inserted.
(We have written by them that IMEI [protected] IPhone 6 is first used on 14th Dec 2015, it's warranty has started from the same day )
In apple store it showed us clear that on 14th Dec 2015 this I phone 6 bearing IMEI NO. [protected] was switchen on with a sim card.Soo kindly change my phone asap, or i would have no other option thn to File a case in Consumer court of fraudery.
I had no idea that such a renowened would do this with there customers.
If your company wants to re check, they can visit any Apple store nearby there place & recheck with them from above IMEI Number.

I have ordered amway hair skin &nails 60 tab order no. is [protected] but the product was non veg so i returned the product on 13 feb but snapdeal return the same product icancel the order .i have complaints many time but my refund not received snapedeal not responce me properly i am so irritate to cll many time but snapdeal not cll me complaints reference no, are 20167334 and 20352193 and 20548125 ...

I had ordered Jindal 3 Burner Automatic Gas stove from Sanpdeal on February 2nd 2016. However I received the manual variant of jindal 3 burner gas stove and I immediately raised for the replacement stating wrong product was delivered. But to my astonishment, the same product was wrong delivered and that too after a much delay. They could not keep up to their words of replacing the product by 3-4 days at the first place. Now that I'd lost trust in them, I requested for the refund on February 24th. However till this date, they havent even arranged for the reverse pick-up. Now if I call the customer care, the customer care executive fails to understand the gravity of the problem and gives an irresponsible answer. I am fed with with answers like "They will come when they come" and that "The courier person shall call me". I have had worst of nightmares with Snapdeal. It's been the worst experience of all time. From being a loyal customer, I feel so sorry for choosing Snapdeal this time. I have lost hopes in their so called customer-centric service.

Sub_order ID: [protected]
Sub_order ID: [protected]

Complaint Number: 19953002

Hi, I have placed an order for "Casio ED437 Edifice Robust Chronograph Watch" from snapdeal, order ID - [protected], sub order id - [protected], i was shocked to see that a fake, used and rusted watch being delivered to my address even after paying the money upfront. As usual the customer service was pathetic and asked me to go to nearest Casio showroom and have a written acknowledgement collected from them. Its either the customer care executive was dumb or snapdeal has started a fleet of cheating its customers with fake replica as a Casio watch comes with a stainless steel belt and which never rusts. Never buy from such cheaters. Worst shopping experience Flipkart is far better and never cheats its customer with fake items.

I have ordered crazies multicolor frok order id [protected] placed on 6 feb 2016 suborder id is [protected]. Delivered on 11 feb 2016. Then I want to change the froks so I booked replacement order .courier pick the froks and gave the replace ticket.replace ticket id is 19296941. Bt still I didn't receive my replacement order.snapdeal didn't response my queries. I want my replacement immediately or refund my money.please solve my problem