Snapdeal.com Complaints & Reviews

I purchased brother gs 2700 with 27 inbuilt stitch one stap button hole sewing machine. They wrongly mentioned that they will give 2 years manufacturer warranty for the product. I received faulty product ans same day i called brother's customer service and then they told they i am not eligible to avail warranty as snapdeal is not authorized to give manufacturer warranty as you can check on brother's portal. As per 7 day return policy, within 2 days of delivery i applied for return means on 5th may 2016 but from that day nobody has responded me from snapdeal they are making me fool every time i call and they say a new story even they are not replying on my mails. They have eaten my money over the product, on so many calls made by me. They are harassing me. I want my money back and the compensation for my calls bill and the mental pressure.

Hello sir,
Sir mene ek 16 gb sandisk ki memory card 4 may ko order kara tha iska deliver ka samay 7 may se 9 may he jo ki abhi tak delivered nahi huwa he jab ki aaj date 10.5.16 ho gayi he kya karad he order deliver nahi hone ka plz sir jaldi se jaldi mera order mujhe deliver karaya jaye mera order no. [protected] he plz sir jaldi meri complaint per kam kiya jaye jaldi meri complaint ko pura kiya jaye

I have order Microsoft Lumia 540 on 2 may 2016 i received the order by courier boy on 8 may. When i open the box i was shocked to see there was a stone in the place of phone. the box is totally empty there is only stone and Lumia 540 user manual is there. when i complaint to the snapdeal they say that you were receive a email from us please attach photo of box and product and your one of the government id proof. I give the photos of the box including the stone and my Aadhar card. But after 2 day snapdeal refuse to refund my money. My product order id is: [protected]

I purchased sound box car player @ Rs. 800 from snapdeal website and i returned it back due to poor quality of product, and snapdeal says that he returned my money in freecharge account on 4/5/2015, but when i checked my freecharge account then i found snapdeal not returned my money and also they are not call back me for the clarification .
please help

I received a fake product or call it a used one. i told it to snapdeal and they filed a complaint about it. its been 1 week and no clear response came from them
till now.i have now lost my patience now.i m now fed up of thier customer services.they are just harassing me now.they dont even receive call from me.
they are just ignoring me. even sent them few mails. they give me 48 hour
every time and give me assurance .pls look further into this.

order id=[protected]
reference no.=23129768

Order id: [protected]
Reference NO: 22330775
Account id: nil.[protected]@gmail.com
i had order from snapdeal at 16th april 2016. and the item was problematic so i inform the customer care on 18th april 2016, the customer care executive says sir we will send technical person whiten 24 Hrs, so i wait and wait every time i call they giving me same commitment again and again, so i write mail to all of them email addressees, but there is no replay, i have all the proof with me and call recording too. i wanna to lunch complaint against snapdeal. and there wrong commitment.
any buddy help me to get justices plase help me
Thanks and regards,
Neilesh
[protected]

Order id: [protected]
placed on: fri, 29 jan, 2016

I had ordered an unstiched material from snapdeal loot lo creation and i received partial order on 6th feb 16 for which i had paid whole amount 1200 & i had talked many times with customer care but they had neither taken the matter into consideration nor into consideration. I had done several calls but only fake promises they made about the problem will be resolved after 24 hours but no 24 hours came till today. I had agreed for comensation amount which they told i will receive after 24 hours, but there 24 hours neither came.And now they had done some problems with my phone no. I am not able to call them so that i can ask what they are doing? really snapdeal peoples are not taking seriously to there customers. I am really disappointed with snapdeal

Snapdeal,

I had placed four orderes on mon, 16 march, 2016 and the order ids are
1.[protected] (Dulha libaas white 100% cotton full sleeves kurta pyjama set)
2.[protected] (Fcuk white polo t-shirt)
3.[protected] (United colors of benetton black solid flat front trousers)
4.[protected] (United colors of benetton blue slim fit linen blend shirt)

There is an problem with this product, as i made return for above four items on 21 march 2016 on same day i got mail from snap deal "your item cannot be picked up as your address lies outside our serviceable area. Please send it to our warehouse (Address mentioned below) via any national courier."
And as per there suggestion i have sent the product through the professional courier on 30th march, 2016, also i shared the invoice copy through snapdeal website. One day i received a call from the courier center that they informed me like, “my product has been rejected from the snap deal side”. After that again i gave an call to the customer care guys and i enquired why the product has been rejected from snap deal side, even though they are saying the story like, “we will follow up with the concern backend team to track the product and we will update to you”.

After that i called lot of time to snapdeal customer care but same story “we will follow up with the concern backend team to track the product and we will update to you” but no one was updated to me, why the product has been rejected from snap deal, every time they are saying like “we will follow up with high priority to the concern backend team to recall this product from the courier center and within 24 hours we will resolve the issue and snapdeal making me fool till 27th april and again said kindly resend the product on diffrent adrress that is of gurgoan and as per there suggestion i have sent the product again through the professional courier on 2nd may, 2016, also i shared the invoice copy through snapdel website the same story was repeated i got product back on 6th of may, then i called snapdeal they (Snap deal guys) are saying, dear customer this is the first time you are talking to me am sure that we will (Snap deal) resolve your issue within 24 hours. I clearly asked them, if it not possible to resolve this issue, please let me know then i won’t follow up next time at least i can save my time. Even though they are saying the same story like, i been calling customer care but no they dont have any reply just a line please wait for another 24 hours. Me feel like cheated by snapdeal kindly resolve my issue

I bought a pair of adidas navy sport shoes from snapdeal on 6th january 2016 against Order ID: [protected].

Within 2 months o[censored]se it started ripping apart as it looks like fake product.

Snapdeal is not helping and not even talking to the seller.

Seller is EMKAY Fashions.

On snapdeal request I talked with Adidas, and they told that since EMKAY fashin is not a registered vendor of adidas, only snapdeal can help.

Please resolve.

I have ordered for intex power bank 11000 mah powerbank it-pb 11000 but i have recived fake product. I request you to replace or return it. I have submitted one more complain about the same product. But you havenot respond it. My refrence no. Is23232365. My order no. Is [protected]. Please solve my problem as soon as you can. I have shopped first time from snap deal but i have experienced very bad

I came to consumer court as not resolved properly by snapdeal. Pathetic customer support, i ordered symphony 50 ltr diet 50i air cooler (With remote) 2 weeks back in 6491/-, order id: [protected], placed on 30 apr, 2016. But they cancelled the same after 2 weeks and returned back my money. And asking me to buy from another vendor on 10500/- in snapdeal itself if i want it,

Already raised couple of tickets as well reference no: 23005650 but no response. Pfa snapshot of the order which they cancelled later and the price is not 10500/- for the same product which i bought in 6491/- from snapdeal.

Dear sir/madam, I purchased power bank through snapdeal. The product does not have serial number. I called them and asked for serial number of the product. I called them five days ago. Till now they are not responding to me. No correct information is provided to me. They are changing the topic. I asked them to provide serial number and they noted wrongly. Now they are saying we are unable to process the service. Order number is [protected].

Hello,

I ordered a samsung galaxy s6 edge mobile from snapdeal on 03/may/2016 by making a payment through credit card and when that packet delivered at my address it was having a big stone in it. My order number is [protected] and i directly called snapdeal customer care and raised a complaint against that incident. They assured me that they solve my issue within 48 hours by sending me replacement or refund. But after that they started harrssing me by allowing gojavas courier company people to make calls to me and sending gojavas goons to my residence. I am going to file a police complaint against you people as two people from your courier company gojavas have visited my home without informing me and in my absence on saturday 07/may/2016. My wife was at home alone, my house can be looted. They were saying that snapdeal ordered them to search at my home only first. How dare you people sending some courier people at my residence?

My wife shown the empty packet to those courier people but how your representative can dare to enter your customer's residence without his/her presence?

Have you people mentioned this thing on your website also that you can send goons to do a robbery in your customer's house if you will file a complaint against any product purchased from snapdeal? These people were insisting forcefully to wife for showing that packet. My 3 year son was also scared coz of those people. I am not going to leave this matter. I'll file a police complaint against you people for this. It seem that they were recording something.

Snapdeal is behaving like goon company. I am still waiting for my refund. Yesterday on 08/may/2016 i got a call from snapdeal social media team and they said that they will not refund my money. After that i made many calls to snapdeal customer care and complained about that incident and they assured me that they will take action against gojavas and snapdeal social media team also. But nobody is giving me my refund. Please help me in this.

Order ID: [protected]

I have cancelled my order but refund not processed yet 7 Days already over now. i am totally disappointed with your services . please refund my money as soon as possible. i got a five call day by day they told me we will refund your money in 24 hours but not refunded money yet. i will never buy any products from your site and stop other to. now i am going to take restrict legal action on this matter

I tried calling up your company regarding my grievance but was not able to get in touch with anybody. In spite of repeated follow ups, I have received no appropriate response from your company’s side, which is disappointing. I have wasted unreasonable amount of time and money in trying to resolve this issue but to no avail. I am appalled to have received such inept and unprofessional services from a company of your repute which has created unnecessary hassles in my life, resulting in loss of time and money. The entire episode has left me in a bitter taste and I am extremely disappointed with your pathetic services. I have been facing lot of mental stress, agony and immense loss of time and money due to this incident and even after making several requests to your company officials no positive response has been received by me. With a great hope and hearing about a healthy reputation of your Brand name I had availed your services but to my utter disappointment, I have faced the worst.

Hi,
I have purchased Dr Morepen Digital Thermometer (MT-101) on 28-Apr-2016.Order ID: [protected].
It suppose to be deliver on or before 03-May-2016.

Till the date I have not received the product. I wrote to '[protected]@snapdeal.com' and they said, we are not able to reach you..!!

Then on 05-May-2016, I got a call from [protected] introducing as higher authority and promised that product will deliver before end of the day(on 05-May-2016).

But I haven't got any call from anyone regarding my product delivery..!!

And Finally, Today(06-May-2016) I got a mail, that my order has been cancelled..!!!

Is this the expected service from SNAPDEAL..!! Each and every time, given a false commitment to customer and suddenly cancel the order..!!

Actually, I think, to bluff CUSTOMER, THEY ARE SHOWING HUGH DISCOUNT IN THEIR WEBSITE AND WHEN SOME CUSTOMER BOUGHT THE PRODUCT, HARASS THE CUSTOMER AND THEN SILENTLY CANCEL THE PRODUCT. MOST IMPOTENT, THEY DON'T HAVE PROPER CUSTOMER CARE CHANNEL TO COMPLAIN OR TALK TO THEM ABOUT YOUR ISSUE.

I purchase on mobile online from www.snapdeal.com which i found faulty in operation and for the same i asked for return of the product under their 7 days return policy. Since then i am getting various reason to avoid its refund.
Order id: [protected], reference no: 22951115

After my email correspondence they sent a person for checkup of handset and the engineer gave his opinion that this model was sent unchecked from factory. And it is faulty and was kept under observation by him.

Now yesterday it was again giving same problem and for which i asked for refund of the money and they are denying the same.

Jagdish sumant

Snapdeal a fraud company, (Can't review the product which i have never got)

Order was placed on 30 april 2016 for my wife's mother. Paid in advance
Promised delivery time was 3-5 may 2016.
But the delivery was delayed, and my mother had a travel plan (Out of station) on 7th may 2016. We decided to cancel as no one would be there in home to receive the product.

On 6th may we called customer care, asked to cancel, and he said that since the parcel has reached there in vizag but somehow it was not delivered, your order is cancelled and by chance if delivery boy comes don't accept it. Website/app started showing "cancelled" as status. For refund they say it will take 5-6 days.

On 8 may morning, my mother in law receives call from courier person, she said that i am out of station i can't receive and it was cancelled. Now the courier guy said that mam when would you be returning back, i can hold the item and deliver later. She said that i will be coming back on 11th may, if you can hold the item till then, i will take it.

Now comes the shock on 8 may night, the order status started showing "delivered" when in fact there was no one to take the order. When i called customer care they started blaming me that when you have cancelled the order, why did your mother said yes we will take it. What is this illogical response from sd, when we haven't received the product how can it show delivered??. On top of that customer care guys say that ask any of your neighbour, he might have given to some neighbour, am i going to ask each and every neighbour in my locality, if they have received any phone. What if he hasn't given to any body.

Really pathetic quality control, no doubt they are gonna to be over taken by amazon. They don't have any control over the logistics and the call centre guy even suggested that the courier wala might have taken it and didn't deliever.

Hoping for resolution... I am never going to order from sd and never going to opt for advance payment in any ecommerce.

I've order Go Pro hero plus lcd(action camera), My order id is [protected]. My order was cancelled showing invalid address verification. I always order in the same address. When I tried to contact customer care, I wasn't able to select any of the option on my phone. I tried calling from another number, I was able connect to customer care. Soon after my call was connected and I talk about my order, he(customer service) hang up my phone as soon as I talk about my matter. my order was cancelled on 07/05/2016.

Dear sir

I would like inform u I m buy pink coolpade mobile cover from last month dated 01.04.216
But this products are is 5.5inch and my mobile is 5.0 inch
So after only one day I return this item
I m so many call in call center no any satisfied answer
So many time mail but give me new request number
Last give me bank details but till time no amount crafit my account
It 7dayes police frod
I m thinking that FIR again snap deal

My refund amount is 449

Bhavesh patel

This is against company snapdeal.com. I had ordered led and it came 2 times as faulty so i requested refund.

Its been more than 10 days and its not done as per their policy refund will be done in 2 days. They are telling they have some technical glitches at their end which causing delay. But i am not getting any details further other than assurance daily.

Daily they come up with same automated response, no timelines when issue will be resolved and i will get my money. Its harassing us very badly.

This is worst experience i am having, their cc are useless and not able to answer single concern