[Resolved]  Snapdeal.com — Order delivery issues with snapdeal

Address:	560078
Website:	www.snapdeal.com

Hi,
I am Ramesh, I booked Voltas 1.2 Ton 5 star 155 CY Split Air conditioner through Snapdeal, at the time of booking the product in online it says the product delivery is free to my home town (517526), I booked the product on 25th Feb 2016, the product is reached to Tirupathi by 5th March 2016. Delar called me on 5th March 2016 and said, come to his place and collect the product, but it supposed to deliver to my home. I tolled him it is free delivery to my home and he said, If you didn't come and collect I will return it to snapdeal by saying "we try to deliver the product but none at customer home" finally after two days he did the same, for the same issue I raised the complaint to Snapdeal (complaint no:[protected], they said they will resolve it in 48 hours but no one contacted.
Finally on 7th March 2016 I got a message from Snapdeal saying, your order was canceled with your request, even I didn't requested to cancle the order, I bookd this product through EMI and one EMI also generated in my Credit card bill.
In this way snapdeal cheating the customers, Please take a right action on them and ask them to don't repeat the same problems. And I need my order else Snapdeal wants to pay EMI with 13.5 interest to my credit card issued bank.