Snapdeal.com Complaints & Reviews

I bought Micromax P290 8GB 3G Through Dongle Black product. The box was open also it did not had OTG cable and Earphone as displayed on the Snapdeal Website. I called six times they offered me Rs 300 then Rs 400 compensation yesterday. Later I got call today they were convincing that go to micromax customer care which is around 15-20 kms and check the device. I told them why should I go. Why should I take open piece, later they told that they will that engineer will come to me. But not ready to refund my money they accepted there mistake said just sorry. Also they told me to buy OTG cable and earphone and send for reimburesment. Why should I waste money and time . Kindly help me.
Website: Snapdeal
Product: Micromax P290 8GB 3G Through Dongle Black
Order ID: Order ID: [protected]
• A refund request is under process (Ticket Id:[protected]

I purchased a battery shaver agaro wd651 from snap deal, when the box arrived the date of import shows july 2014, i called the customer care no to confirm if warranty will be given for 2 years from date of purchse, they said yes being 2 year old box i had a doubt so i asked them for the authorized servnce centre who will provide warrnty for 2 years. By sms they sent name of a engineering co, with great difficulty i found thier contact nos, when i asked them they said they have nothing to do with shavers & no dealings wahtsoever with snap deal.
I rasied a complaint with snap deal to return the item & refund my money [ i have not opended the pack it is as received in original packing] . After a couple of days they sent a automated mail as under
Your agaro wd651 battery shaver black, order no. [protected] is not covered under our trustpay returns policy
Your item cannot be returned/replaced for the reason you have specified. Please to view our trustpay page. You will find all eligible/ineligible criteria for returns/replacements under the question "what are the trustpay coverage details?"
After several mails & calls after more than a week the reply from them is as under
Our return policy states that a return request must be raised within 7 days after the item is delivered. Hence, your return request cannot be accepted. Your purchase has a manufacturer warranty which requires you to visit brand's service center if you face any issues with your item. Make sure to carry a copy of the invoice with you.
If you require any further assistance, feel free to reply to this email. We’d be glad to help you.
Order id: [protected] reference no: 20517492.
After several calls again they sent the follg mail :
We have registered your request but due to system down time, there will be a delay in investigating it. We assure you that we will get back to you at the earliest. We apologise for the inconvenience caused.
Order id: reference no: 20517492 placed on: issued on: tue, 8 mar, 2016
Basically they have sold a 2 year old product even that is fine but they are neither revealing the authorized servnce centre name who will service the product for the next 2 years, nor are they taking the product back nor refunding me my money hiding under come hidden clauses & sending automed mails about trut policy & then that 7 day return date has expired.
Bascialiy they have cheated me by givning wrong info of a compny who is not into service of shavers not they have any dealing with snap deal snap deal is one of the worst online selllers, i have been buying serveal products from other online cos no one has behaved like this cheat snap deal
Placed on: sun, 21 feb, 2016 issued on: tue, 8 mar, 2016

Sir/Madam,

I have purchased a Hitachi 1.5 ton inverter AC from Snapdeal which was delivered to me on 8th February, 2016. After the Hitachi technician(Akram) came for installation of the AC on Feb 12, 2016, he found out that the outdoor unit's entire PCB board is missing! I immediately requested for a replacement. But, apart from few irrelevant calls from Snapdeal, we did not get any resolution till 26th February, 2016. I did also send pictures of the AC as requested by Snapdeal support on 17th February, 2016. Seeing that no communication is coming from Snapdeal even after repeated phone calls, I finally raised one return request on 26th February, 2016 at 11:50am (customer service operator was Jithu). He confirmed that I will get a confirmation with 2 days, which never happened. I have spoken with the backed team, escalation team and help desk during this period only to get false promises everytime. today (11th March, 2016), I am fed up with Snapdeal and have completely lost all trust on this company. Today I spoke with supervisor executive Vijay who told me that they will take another 4 working days to resolve this. Now, this is the 100th time they are giving me false promises. I fear that Snapdeal is with the plan of stealing my money.

I will provide the required details below:
Order Number - [protected]
Suborder no - [protected]
Invoice - 22CFA4/15-15/763
Reference number[protected]

I had ordered items form Snapdeal but due to some reasons, the order was cancelled without my confirmation and the amount I paid was transferred freecharge account. Withdraw to back option is not enabled for me in freecharge and I am not able to get my money back.
The only way I am can get my money back is to purchase something from snapdeal again.
There is complete negative response from snapdeal customer care and they are forcing me to get in touch with freechage customer care for issue with money transfer.

Please look into & do the needful.

We have not posted any product to sell on snapdeal. But we are getting Mails & Message for open and unprocessed order !!!

on our mail id : [protected]@sanghavi.co.in
Mobile No: [protected]

We have not agreed to any of their terms to sell products on their website.

requested in November - not to bother us by sending mails.

thanks & regards,

Vishal Sanghavi
[protected]

I had purchased Panasonic Eluga Turbo through snapdeal on 12.02.16 and found low network issue & low battery backup.
I informed snapdeal for this error on 14.02.16 and they replied to contact panasonic service center after 1 week. As per the instruction from panasonic we submit the phone twice first in Cochin and second in Banglore via Cochin centre.
I was shocked when I received the phone from Panasonic service center yesterday. The error still remain the same and found some scratches on the sim slot.
I have lost my precious time, money (Rs. 11, 000/-) due to buy this phone and I can't use this phone even a single day.
After sale service from Snapdeal was horrible. They didn't respond properly for my complaints even I informed them through mail and phone.
Regularly I used to shop with Flipcart, Ebay etc.. and I had experienced a fantastic support with them. But this is the first time I got a bitter experience through snap deal.
As per my experience this is the worst phone I had ever used.

I ordered Lenovo vibe x2 with free battery case but i did not get this free battery case.So i want that concerned authority should take immediate action.
My order number-[protected]
My email id- rly.[protected]@gmail.com
Please provide me this battery case as soon as possible and reply.

Dear Sir/madam,

I ordered a induction based pressure cooker of pegeon from snapdeal on 04/02/2016. They sent me on 10th feb 2016 I returned it on 11 feb 2016 as The item which i had ordered was not the same as they sent. I made the payment COD. Again they sent me the same cooker which I returned.

Order ID: [protected]
Reference number: 19626303
Placed on: 4/2/2016 4:24 PM

I sent mail to [protected]@snapdeal.com also to CEO Mr. Kunal Behl, But I have not received my refund yet. Their system is so much dull that it seems like they are making fool to Indian customers. I gave Mr. Kunal Behl suggestion to improve the suggestion but I had got just a phone call not my money refund. I had given them my Bank account details also.

The serious action must be taken against snapdeal because they are making people fool they donot refund money.

Thanks & regards

Nilesh manekar
[protected]
[protected]
Plot no. 22, Tajnagar, Lane no. 2,
Manewada Road, Nagpur 440027

Had the worst ever online shopping experience ever.

I was to get my product i.e. Logitech X50 Bluetooth Speakers b/w 7th to 9th March, 2016 though it is 11th March, 2016 and I still haven't received the product. The complaint has been registered from my side thrice already namely Wednesday through Friday i.e. today morning. The complaint number being[protected].

All the four representatives that I have had the "OPPORTUNITY" to deal with namely, Jayanth, Mridula, etc have all been repeating the same lines like tape recorder– "Ma'am we understand your problem. We will mark your complaint on High Priority to the seniors and you will receive a call as we keep the phone down." Guess what's happened, except for a feedback call once I have not received any call from any backend team member or supervisor at all.

The gift was supposed to be a birthday gift and the birthday is well over now, thanks to you guys and your efficient and impeccable services the gift seems nowhere in the scene even now.

Not only was the surprise spoiled thanks to you guys but I have also subjected to false assurances also for the past three days. The representatives repeating the same line– “Ma’am you will receive the order today maximum by 3 PM.”

The number given to me by one of your representatives for the courier provider was– [protected]. Now will you please stop making a fool out of your customers please!! For one, the product was to be delivered in Delhi and the number given is of some other state only, and two, the number has been switched off since ages.

Wow!! Thanks a ton for such prompt delivery services and subjecting me to such mental agony.
It was the first time I had ordered a product from you site Mr Rohit Bansal and Mr Kunal Bahl, and they say first impression last forever. And trust you have totally, completely and without an inch of doubt spoiled it for me. It may not matter to you to lose one customer when you have thousands, trust me continue such practice and such impeccable service and you would gradually loose all. Cause I for sure will not be recommending it to anyone ever.

Please feel free to contact me in case you need any more elaboration cause I have plenty more to say but unfortunately I'm short of time today.

Regards
Divya Prakash

I bought phone from snapdeal, zenfone, order id: [protected], but they routing me for refund! 33 days gone no one picked this up! No engineer came! No one responding me! Every day they telling me i send this complaint to concern team but no one call me! I have to call manually! Even day before yesterday i got a call and he told me engineer will come tomorrow (Yesterday), but no one came yesterday!! And few mins ago i got call, he said am sorry apka issue already complaint list me hai u have to wait 48 hours, i asked what will i do after 48 hours if i wont rcv any feedback? He said i dont know that, but i want you to wait. I asked why engineer didn't came yesterday, he said he dont know! Waoo!! Great! Cheater company! Flipkart and amazon is real ecommerce site! Snapdeal is just cheating company!! They just know how to take money by giving customers defective used alike phones!

Ap log harass kiyun karte hain logo ko? Pahle hi bata dete ki ap log refund nahi dete replacement nahi dete even koi 7days k anar claim kare! Thats cool! Go to hell!!! Dont buy anything from this!!!

From 8th mar, it showing refund initiated but product haven't picked up!! They know nothing except money! Cheaters money eaters!

Order id [protected]. I have received faulty laptop but now even after more than 20 days snapdeal is not picking it up n refunding my money.

From 2nd mar i m calling..and i called more than 15 times to customer care and i writen email to them more than 5 times... still no replacement ...they give me an Defective product and they are not replacing it i want to take an action against snapdeal i pay full amount 7000rs still they not replacing very shamfull...
Order number [protected]

Hi Snapdeal,

My complaint no is 18274598 i register this complaint on 23rd January 2016 regarding refer and earn program by you. In this complaint i maintain my friends details also. Today is 10th March and still my complaint is pending with you. Now for me its not a question of 100 rs, it's a question of your commitment given by thousands of customer. I already uninstall your app from my mobile and now onward i will make sure that never purchase from your website.
Thanks
Abhilasha
([protected]@gmail.com)


Sent from Samsung Mobile

Sir,
my name is ankul jain,
i am puchase a product from snapdeal on 28th feb. by online payment.after three days on the date of 1st march snapdeal automatic cancel my product and only 10/-- refunded in my freecharge wallet.

for this behaviour of automatic cancellation of paid product and refund only 10/- at the place of 30/-.that really a very bad behaviour of snapdeal.
regarding misbehave, i complaint no. of times but there is no good response from snapdeal.i complaint everyday on snapdeal. even they don't try to short out my issue.
i have humble request to you to take an action against snapdeal so they think before misbehave with any one.
thanking you
email id: [protected]@gmail.com
mob: [protected]

Sir,
I am pavan kumar, purchased a lloyd washing with Order number [protected].

As i got some problem in LLOyd Customer service, I had approached you people for solving the issue.

LLOyd customer support is denying service as i had purchased the product from snadeal. now snapdeal people are responsible to make that product take under warranty and get it serviced.

sanpdeal had almost time passed 15 days and giving me a foolish reply that the "seller who delivered the product to you is no more with us in this business."

Sanpdeal people had time passed my time by saying that they are in contact with seller for some time. after that they told me that they are in contact with lloyd Customer care for provision of service. also one of customer executive promised me that if lloyd fail to provide the company service, snapdeal will be providing me the refund or replacement of product.

Give me the right solution or accept that snapdeal is the cheater.

I had lost my money by calling snapdeal then and then and also lost my 10 year warranty of washing machine motor.

provide me the resolution.

Regards,
M.V.N.R.Pavan Kumar

I had purchased eureka forbes easy clean.When I started using it, the machine became so hot that I had to stop using it.I opted to return the product.They refuse to take it back, instead they are asking me to take it to the service centre.Just come to think of it-taking a brand new product to the service centre within 2 days of purchase.ref no:20491028

I have returned my reproduction before 6 months and yet they don't give my money back. Right now I am calling since 8 days but they are still fooling me.

I have revived item with very bad quality and not working properly.
So i go for refund but they are not refunding and not giving any proper reason.

Sir
मै रश्मि कुमारी मैंने snapdeal से Infocus mobile online ख़रीदा था मुझे मोबाइल 5 फरवरी 2016 को मिला था |मोबाइल ख़राब है चार्ज नही हो रहा हैंग हो रहा है मैंने इसकी तुरंत शिकायत snapdeal को की order no [protected]
Request no 19085462
Sub order no [protected]
शिकायत मैंने 7 फरवरी को की थी आज एक महीने से भी ज्यादा हो गया है
कोई भी वापस लेने नही आया
मैंने कम से कम 30 से 40 बार फ़ोन किया है
मैंने हर बार फोन की रिकॉर्डिंग भी की है
कोई भी नही आ रहा हैं
snapdeal वाले रोज बोलते है आज आयेगे लेकिन कोई भी कार्यवाही नही होती

आपसे निवेदन है उचित कार्यवाही कर मेरा मोबाइल वापस कराने की मदद करे


रश्मि कुमारी

Sir
Mai Rashmi kumari maine snapdeal se Infocus M370i mobile online kharida tha. Mobile kharab mila vo kaam nahi kar raha hai .5 feb 2016 ko mobile mila aur maineb 7 feb 2016 ko shikayat snapdeal se ki lekin snapdeal ki taraf se koi bhi mobile vapas lene nahi aaya .mai lagatar 1 mahine se bhi jyada bhar call kar chuka hun lekin koi bhi nhi aaya
Aapse nivedan hai ki uchit karvahi kar mera mobile return karane avam nyaay dilane ki kyapya kare


Rashmi kumari