Snapdeal.com Complaints & Reviews

I bought a cell infocus m370 on 24.02.2016 after viewing snapdeal
website. There have marked that 2 sim + memory card when i received the
phone it used at 1sim+ 1 memory card or 2 sim so i replied for cancellation
request i.e Ticket Id: 20020214 on 25.02.2016 but they have no any
response after 7 days they replied it isn't cover in return policy so pls suggest me what can i do

Order ID: [protected] (1 Item) A return / replace request is under process (Ticket Id:[protected]

Hi,

I have received Item Ordered on 23rd Feb 2016. But due to wrong configuration in item I h ave cancel this order on same date immediately.

Processor of ordered item is : i5-5200U and I received pc with CPU Core i55250U which is totally mismatch.

Already today is 10th Day no body is picking my parcel. I can't keep this product in my office more then week.

This is not fair treatment. I want to buy this laptop at the earliest. Daily I have to ring help line and same reply it will be replaced within 48 hours.


I have already mail to :

[protected]@snapdeal.com, [protected]@snapdeal.com, Kunal.[protected]@snapdeal.com

But till today no reply is their.


On Monday 29th Feb 2016. technical person come to my office and check the product. He also realize mistake of Wrong configuration and give me copy of report.

On 1st March After noon I again call help line, they told me to send scan copy so working will be faster. I scan copy of that report and send to them.

On 2nd March just before half an hour I call they told me our team is working on that report.

Now I really can't understand once engineer seal the product after physical verification of laptop and give report that product have wrong configuration. What is next step of again working on this report.

Sir I am now really fed up with commitments.


Today morning when I call your help line no. they told me. Today you will definitely get call from our team that which courier will pickup your parcel.

But today also I am not getting call from them.

Just now when I ask them when I get refund (before half an hour).


They reply :

1. 1st you received call from courier then pickup will be done with in two day after day of call (means 3 days)
2. parcel with rich their by 2 days (2 days again)
3. QC will be done from their them (2 to 3 days) (Even after checking from engineer and report of engineer is attached in this mail)

already today 10th days is finished writing at (8.55 pm)

Means 10 + 3 + 2 + 3 + 2 more days (saturday and sunday)
Total 20+ days. (policy is 7 days replacement)

Now it is really harassment by making my life miserable.

My amount is 45900/= not 459/=.

Sir please help me out for getting my refund at the earliest.

I have placed my order for dell adapter amount 758 but my payment is deducted but order is not placed.plzz place my order or refund my money . my mail id is-nishantrajkasyap01gmail.com

I have ordered Blue Star 1.5 Ton 3 Star 3HW18FA1/FA3 Split Air Conditioner in the month of september and cash back amount "1500" expected to receive is end of november, . I have made innumerable calls since 3 months, got innumerable false promises that the amount will be credited to my credit card within 48 hrs, got confirmation emails but nothing happens. I have made calls almost every week with only false promises.The reference number is "15752774". Also along with cashback loss, all my time and mobile bill too loss.

I have contacted many time snapdeal customer care and executive told me we will resolve your issue 48 hours but no any responses and ihave received a call by snapdeal Executive and they told me that they are not going to provide me any refund or replacement and i am very unhappy this service

General
Brand Samsung
Model GURU 1200 with SMART LED WATCH BAND
Form Feature Phones
SIMs Single
SIM Size Normal
Colour Black
Other Features Also With Smart LED Wacht Band
Call Features Call Forwarding

Hi Sir,

Snapdeal is really doing fraud work, they have disable my account and they are saying due to any inappropriate activities. Where they dont have any reason and example.

With one statement they have disabled. My money is stuck in FREECHARGE 1300 Rs. Its hardearned money and useless team is not giving satisfactory reply.

Regards

Vimal

Order # [protected]
Product :- Selfieseven Combo of Black & White Wireless Mouse
Issue :- Pickup not done yet
Nobody came to pickup the package yet from my address.Last time I had a conversation over phone with Snapdeal Advisor about that, I readdressed my PINCODE to 700059 from700157.So now any national courier can pickup the product from my address.

I bought the phone did not work and I have 370 of infocus m370i refund the tickect id 19789878 was made, but so far this is the ticket for me Response till thery

Order # [protected]
Product :- Selfieseven Combo of Black & White Wireless Mouse
Issue :- Pickup not done yet
Nobody came to pickup the package yet from my address.Last time I had a conversation over phone with Snapdeal Advisor about that, I readdressed my PINCODE to 700059 from700157.So now any national courier can pickup the product from my address.

Unable to login to my Snapdeal App and Website.
When I am trying to login my account getting "SOMETHING WENT WRONG ERROR" or "UNABLE TO TAKE YOUR REQUEST"
Contacted Snapdeal Support for this issue and they just told me that System is not accepting my mail ID and so I cant login to my Snapdeal account anymore.
When I asked them the reason, they told me they can not disclose the reason and the internal communications.
Mr.Aushotosh from Snapdeal told me all these.

I had ordered a USHA 1.5L Deep Fyer from SNAPDEAL Order #[protected] But after arrival of the product i checked it to found that it is not as intended as a Deep Fryer. The Frying base is touching the Oil Tank Base (like in KADHAI Frying). Also, the frying net is smaller in size for a Fryer consuming 1.5L Oil. So, i requested return of the product as i am not satisfied with what i brought. But, SNAPDEAL cancelled my Return request saying - once its delivered in good condition & for Electronics Product because of company policy, cannot be returned. The product dimensions (Frying Net) was not mentioned in details neither did any pictures was there showing tank & Frying net to check while buying. So, i would like to complain against SNAPDEAL for this issue, which they ended so easily leaving me behind to bear the loss. I have been a online shopper for quite sometime now & never ever something happened like this. So, if the product is not as per my expectation, is it compulsory for me to keep it? So, where is the Online Buying convenience & customer satisfaction?

I have ordered Crompton Greaves Proton Mixer Grinder White And Blue (order id- [protected]) on[protected]. I got the product 15th Feb. They delivered to me damaged product and return the product the same day itself for replacement/refund. They picked up from me on 17th Feb and they updated as initiated the refund. I have called so many times to customer care and written complaint mail also. So far I did n't get any reply. I want my refund amount back. Kindly take this request as complaint against snapdeal

I had ordered an Apple Iphone 16 GB on 3rd Feb but cancelled it with few minutes asking for a refund. I have already shared my NEFT details with the concerned team still its been already more than a month still refund has not been initiated. Every time I call the Customer care, they say our back end team is working on it.
They are not even telling telling you why it is getting delayed. I am calling them daily but getting the same answer, "We have escalated to the concerned team and they are working on it". I have mailed them several times too but no reply from there also. All they is " Well will get back to you within 48 hours" but they never revert back.Please resolve this as soon as possible.

Order ID: [protected]
Reference no: 18870180
Placed on: Wed, 3 Feb, 2016

Lo, sir
I m Mr. Dipan Nandi,
I was buying a mobile Meizu mx 5 mobile phone Rs.15, 999/-. snapdeal delivered a defective item on 27/02/2016. after then i use the phone i have face many problems from the phone like touch screen not working perfectly, many time phone on off automatically, mobile network signals shows no networks, after two days on 29/01/2016 i complain a request to snapdeal for replaced or refund my phone, i cannot use the phone for these types of prolems.
Many times i calling to snapdeal customer care for my request, every time snapdeal's customers assistant replying me solve my issue within 24hours. But still they not pickup my defective mobile phone.
Today Snapdeal send a mail to me " Unable to accept Return for your Meizu MX5 16GB
Your Meizu MX5 16GB, Order no. [protected] is not covered under our return policy.
Your item cannot be returned/replaced for the any reason."
But Snapdeal ad there side any product returned under within 7days easy return.
.why i dnt replaced or refund my
product.? Its nt fare.
. i face the difficulty with the product after then i returned the product, i compared with the same other device, then i see defected my device.
I requested to you please solve my problem as soon as possible.
Its my humble request.
Thanking you.
Dipan Nandi
[protected]
[protected]@gmail.com

I have placed one order- [protected] and raised a request on the same day on which i got product. For 3 4 days their employees were saying that the refund will be processed. But now today they are refusing for refund. They are saying we will not refund the product please read the terms. First their employees misguide me for refund policy and then their employees refusing for refund.. I am fed up with this..

Hi,

I have a bought a LG Nexus 5X Mobile with Order No [protected].I received the product on 29th Feb and found the product defective with right side of the screen not working properly and the issue with SIM ejection tool.I raised for the Refund request on the same day 29th Feb. I followed up with customer care 3 times to get a call back from the back end team. Back end team is telling he will take another 2 days to come and check the product.

The issue is simply getting postponed and im left without a phone to use it.

Snapdeal changes their policy according to their wish and whims and there is no standard in their process or response.

Im really disappointed and irritated with Snapdeal experience.

Please help me in getting this issue resolved.

Thank you!
Boopalaparthasarathy

Allow me to express my disappointment at Snapdeal service. Last week I ordered glamour sandals size 41 which were delivered well in time and I pay cash on delivery. 2 minutes after trying to check them their left zip broke and I asked for return and they came to collect them in which I had asked for replacement.

After that they sent me a message that they were unable to replace them due to unforeseen circumstances. Ok that I understood and waited for them to bring back my money which till now I have not received. You guys are playing silly cards because you keep demanding NEFT details when I made a cash payment. I even told you that I am not an Indian I am a tourist how do you expect me to open an account in order for you to refund me. You keep saying Ishould check my emails which I check every minute and you have not sent even a single email.

Now my question is do you want me to loose my money as well as what I had ordered? Do you think I am not noticing the poor game you are playing. For your own information this will go a long way I will make sure I work on it even after I am gone so that you do not repeat it to other customers.

Get you NEFT details you've been bothering me about;

Account id number:67540371
account number :[protected]
Account holder: Bheksile Manono Nkambule
Type of account; Foreign student
Bank: HDFC
Branch: Panchishila Park

Please deposit it as soon as possible and include the withdrawal charges.


Manono

I have ordered dell tablet from snapderal order I'd [protected] . I have requested snap deal to provide me invoice with imei number.. On 23/02/2016 ...but they are not responding...I have call worth Rs.100 bcz their customer care number is not toll free ...plz sir take strictly action against it and try to provide me invoice with IMEI no. Bcz without IMEI number invoice my product is not getting repaired by dell service center. My contact number is [protected]...

Hi,

I have been trying to reach Snapdeal for a year now.. but they still have not refunded me an amount of Rs. 1170/- which I had to pay for courier for 3 products which their courier partner did not collect.

They told me that I can return the courier personally and they would refund my account.
reference number:74332745075507490416318