Snapdeal.com — Return product order id_[protected] | |||||
I bought mobile(Infocus 370i) on 22-Feb-2016 and I have raised request for return my mobile because the quality is not good and other reasons too and color also. I have sent an email to snapdeal and calling every day for solution for the same. but I didn't get any response for this request from snapdeal apart from the formal mail. Till now(15-Mar-2016) they didn't call me for understanding the customer problem. I am only calling to them getting status. Called on 7-Mar, 8-mar, 9-mar, 15-March. Below responses I got from snapdeal whenever I call or mailed to them: 1. formal mail : as per the trust policy we cannt take return 2. We will call you within 24/48 hours but I didn't get single call ya ya:) I got call for collecting snapdeal feedback not on this issue. 3. We will update the status of the issue within 24/48 hours but I didn't get mails as per their(snapdeal customers). Was this information helpful? | |||||
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Snapdeal.com customer support has been notified about the posted complaint. | |||||
 27 Comments | |||||
Comments
I am having a return request pending. I ordered a iPod touch 32 GB and I was delivered a old worn out box with data cable and earpods inside and today they have closed my complaint saying that they have delivered product in good condition. I want refund for it. I have been waiting since 5 days and now they are telling me to wait for 1 day again
Dear Aditya(Adityabhushan),
We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.
Regards,
Team Snapdeal
We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.
Regards,
Team Snapdeal
Instead of responding here. Kindly call me on my registered number
Hi Guys,
Try to understand the logic here
Why snapdeal team giving quick responses/reacting here not over snapdeal mails([protected]@snapdeal.com) or calls(customer care number) whenever we send an official mail to [protected]@snapdeal.com or for our calls?
because social website/public site!!
Try to understand the logic here
Why snapdeal team giving quick responses/reacting here not over snapdeal mails([protected]@snapdeal.com) or calls(customer care number) whenever we send an official mail to [protected]@snapdeal.com or for our calls?
because social website/public site!!
Hi Snapdeal Team,
Is it cheating or not?
Your team supposed to drop an email to me about yesterday call(15-Mar, time:12:30) and conversation which I had for more than 1 hr on my issue.
Your team statement in yesterday call after long discussion(more than 1 hr):
"Sir, My snapdeal person will come and pick your mobile from you and you will get a confirmation mail within 24 hours for the same!!!"
As of now I have not received single call or mail even!!!
Same thing happened to me more than 4 times on this issue...
I hope this is enough proof to go to consumer court...
This is last attempt I am doing here for solution later my solution is consumer court!!
Hope for the best.
Dear Online customers and friends,
Please take care before buying anything...
Is it cheating or not?
Your team supposed to drop an email to me about yesterday call(15-Mar, time:12:30) and conversation which I had for more than 1 hr on my issue.
Your team statement in yesterday call after long discussion(more than 1 hr):
"Sir, My snapdeal person will come and pick your mobile from you and you will get a confirmation mail within 24 hours for the same!!!"
As of now I have not received single call or mail even!!!
Same thing happened to me more than 4 times on this issue...
I hope this is enough proof to go to consumer court...
This is last attempt I am doing here for solution later my solution is consumer court!!
Hope for the best.
Dear Online customers and friends,
Please take care before buying anything...
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Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal