Snapdeal.com — Snapdeal pizzhut cheese burst coupons

Address:Bangalore, Karnataka, 641044
Website:snapdeal.com

Hi:

I paid nearly Rs400 in Dec2015 and bought coupons from snapdeal fromPizzahut Cheese burst Festive
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I didnt realize that there is a validity for the coupon which ends in Jan16. I contacted snapdeal checking if I will get the money in return. The snapdeal agent said that the validity is over and hence my money is lost.
I asked him how the unused money is utlized., if it is moved to some charity as unclaimed. But snapdeal guy it is already moved to Pizzahut and I should check with them.
I want to understand if this is a sort of money making spree. The companies coolly keep the money for the service that they never rendered. Do we have a forum to register complaint. How to reach pizzahut to check if they will show some mercy towards the con\
Regards
Lakshmi
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Snapdeal.com customer support has been notified about the posted complaint.
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Dear Customer( LK1),

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
Further I got a call from snapdeal. As expected, I didn't get a proper answer on how the money was used while I didn't use the coupon. The coupon code delivered to my mail doesn't have any expiry date mentioned. Even their offer in website also doesn't have an year of expiry. I was searching in the coupon delivered and there is no mention of expiry date. Smart guys!!! If coupons are not used as clients anyhow will forget snapdeal makes money. Kudos to snapdeal!!!
Also if you see the review of the coupon in snapdeal website 125 rated this 1 star because they could not use it easily. Beware fiends of such coupons which can swallow our hard earned money.
Dear Customer( LK1),

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal
Hi Customer( LK1),

Our team got in touch with you and informed you that as per T&C expiry date is clearly specified on website, if it is expired then we are unable to entertain the complaint.

Thanks,
Team Snapdeal

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