Snapdeal.com — Used Fake and Rusted product delivered | |||||
Hi, I have placed an order for "Casio ED437 Edifice Robust Chronograph Watch" from snapdeal, order ID - [protected], sub order id - [protected], i was shocked to see that a fake, used and rusted watch being delivered to my address even after paying the money upfront. As usual the customer service was pathetic and asked me to go to nearest Casio showroom and have a written acknowledgement collected from them. Its either the customer care executive was dumb or snapdeal has started a fleet of cheating its customers with fake replica as a Casio watch comes with a stainless steel belt and which never rusts. Never buy from such cheaters. Worst shopping experience Flipkart is far better and never cheats its customer with fake items. Was this information helpful? | |||||
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Snapdeal.com customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
I dont understand what the hell your stupid team is working on, after calling me everyday and asking for photos and invoice copy details for almost a week, i get a call from a customer service executive (Karan sood and priyanka) who confirms and acknowledges that "snapdeal has send a fake and rusted product but still he cant take the return as he is not authorized to replace nor refund for the product".
I will be filling a consumer forum complaint if i dont get a proper response from your team on this and i wont really appreciate a call from someone who has sense to talk to their customers.
Regards,
Om prakash
[protected]
I will be filling a consumer forum complaint if i dont get a proper response from your team on this and i wont really appreciate a call from someone who has sense to talk to their customers.
Regards,
Om prakash
[protected]
Your Team is as horrible as your service, what do you check internally about a fake product delivered, i have a written confirmation from the casio that the watch delivered to me is a fake. I dont really understand what kinda bloody company you guys are running and what kind of fake products you ship to customer and harass them. On top of it you send me this bloody mail stating my issue is resolved. Please let me know what are the internal checks your team has performed.
Snapdeal has a bunch of brainless and spineless team who dont know anything apart from apologizing and cheating people of their money. I am frustrated with your customer and resolution team. I am filling a case against your firm and your CEO.
Thank you for writing back without any resolution.
Regards,
Om Prakash
Snapdeal has a bunch of brainless and spineless team who dont know anything apart from apologizing and cheating people of their money. I am frustrated with your customer and resolution team. I am filling a case against your firm and your CEO.
Thank you for writing back without any resolution.
Regards,
Om Prakash
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Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
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Team Snapdeal