Snapdeal.com Complaints & Reviews

I purchased a soundmagic es 18s headphone from snapdeal. First, they send me a faulty product. The call receive button was not working on it. So i asked for a replacement the same day i received the product. Within few days they sent me a replacement. The new product worked fine for three weeks and then suddenly stopped working.
I contacted snapdeal, they told me that they have only 7 days replacement policy and i have to directly get in touch with soundmagic’s service centre. The customer service contact details provided by snapdeal was incorrect.
I had to call justdial to get soundmagic’s customer support number. When i called soundmagic, that guy gave me another number. When i called on that number, he gave me another number. Finally when i got through the customer service of soundmagic, they told me to pay additional amount to get the headphone repaired or replaced.
Moreover, i have to go to goregaon which is like 50 kms from my place beteen 11am and 5 pm (Mon-fri)
When i purchased the product from snapdeal it was mentioned that the product comes with one year warranty. Now, why should i pay additional amount for the repair since there is no physical damage on the product.
I raised the issue with snapdeal. They refused to help me and every time some different guy use to call me from snapdeal, i had to explain my story at least 15 times to this guys.
But, irrespective of all that snapdeal guys refuse to take responsibility of the product sold on their website.
I think the product they delivered were fake and hence they are not owning the responsibility.
Now, the snapdeal guys are asking me to travel 50 kms to the soundmagic’s customer support centre and take it writing from them that they will charge me.
I have asked snapdeal to call the customer support and verify it themselves. But they refuse to cooperate.
I purchased the product from snapdeal since it was mentioned on their website that it comes with one year warranty.
I bought the product from snapdeal, so they should ownt he responsibility instead they are pushing it on me.
Why the hell should i go through all this grind.
I request all my friends to stop buying from snapdeal, if you value your time and money.
This guys stared selling fake product to improve their bottom line. Their customer service is useless.

Somebody called and asked for atm details of my wife saying card is going to be blocked unless the bank renews. Poor soul takes the bait and gives the details and also the OTP wen he called again.
Now bank says payment was made for something bought on snapdeal.
5000 rupees.

I was wondering if there is any chance that snapdeal can give details of the payee or the delivery address of the product.

I know it's her fault in the first place but isn't there any way to catch these living-in-a-basement scums.
Thank you.

If I'm Salem tamilnadu here me booked mobile phone and delivery boy call me and he is told I'm shortly 10 arrived but I would wait 2hour really but I tried to call delivery boy sir I'm on the way I'm am eating sir just wait 10min sir these are told 2hour how to deal with customer if I'm Advocate me have an lot of commit but really told very very bad Salem region delivery in snapdeal compare to Amazon flipkart today I decided today onways Salem region people don't order snapdeal

I feel cheated. I ordered a nightwear in which the lower underwear was also included. But when i got the product I can't found the under garment in the packet along with the nightwear..I have made the payment by my card as well. I called the customer a number of times. But it was of no help. It charged me for the call but didn't help me at all. I don't what to do now. Snapdeal only does fake promises. No value for money at all.

Hi,

On march 2016 i raised a complaint ( ID: 1258194) for replacing febvilla purple net unstitched dress material delivered on 02:19 pm, 19 mar, 2016. But yet i didn't receive any updates on same. Please help on this.

Details as below.

Order id: [protected] (1 item) details
Placed on 18 mar, 2016

Order processing has been initiated
10:41 am, 18 mar, 2016
Item is ready and waiting for courier pickup at surat
07:11 pm, 18 mar, 2016
Your order is being readied for dispatch
10:43 am, 18 mar, 2016
Dispatched
Courier is out to deliver your order
02:20 pm, 19 mar, 2016
Item has been given to the courier
02:19 pm, 19 mar, 2016

http://www.consumercomplaints.in/?search=Febvilla+Purple+Net+Unstitched+Dress+Ma...⇄

I looged int o snapdeal app and I have ordered a Kurti of Rs.497/- . I paid through debit card and money got deducted from my account but if I check in Myorders section, there is no order place. Can you please look at this issue as the money which got deducted will not be refunded back . I am unable to contact customer care also. It would be helpful if you solve it asap.

Sir i order a earphone from snapdeal and estimated delivery was 2-4 june
I request their courier partner 4-5 times to deliver as early as possible they promise me to deliver but they didn't deliver the product.
Then i compalint to snapdeal on 4th june they said product will be deliver by today anyhow but yet not delivered now i again contact on 6th june they said prodduct will be delivered by today before 11:59am, didn't deliver i again contact with them they said now product will be deliver on 8th june
They are harassing us..
My complaint is they are convincing customer by showing faster delivery date once customer ordered they start doing all cheap stuffs.
I was about to order from flipkart but i move to snapdeal because of faster delivery date
Please stop this fraud
This incident happens with almost all my order ordered from snapdeal
Current order docket no is : unisdexsc1065109
(I have all the call records of their promising to deliver order)
I cantact with local curior center they behave very badly

I ordered a vans era sneaker.
Order i'd - [protected] on 13 may on cod. The mrp was 2999, but i got it for 1508. So, i thought of buying the shoe here instead of flipkart, as it was proving to be a better deal. But when i received the parcel on 21 may, it turned out to be empty box, i immediately raised a complaint in snapdeal, they called me and said the problem will get resolved in 24 hours, next day, i called them again but said it will take 48 hours, i called them 5 days later, they asked me to wait after that there was no way to raise complaint, magically the option was vanished. No luck in contacting them from my side. Now it has been more than a month. I'm tired of waiting and wasting my time. I just want my money back asap. And now, i completely lost faith in snapdeal and your customer service sucks.

My email is - maroof. [protected]@gmail.com
My phone number - [protected].

Order id: [protected] - problem in getting the reverse pickup for this return product and #asking for a new return form# to be generated

The courier partner delhivery is saying that the reverse pickup tracking number generated in return form doesn't exist or maybe was generated by mistake in the system...

They told me to contact snapdeal and produce a #new return form # with a #different tracking number # only then the product can be picked up...

I have made so many calls and raised many complaints to snapdeal but still this issue is not yet resolved...

Kindly #generate a new return form# for this pickup to be done instead of rescheduling the pickup which is useless...

I am order the Quick heal antivirus Pro. but on Saturday I got the message that you were not available to accept the delivery, but in reality whole day I am there and nobody call or come to deliver the product.
The address is my office address and it is open on all working days except Sunday.
Now I get frusted to order other products from snapdeal if the service is like that.

My order id. is-
[protected]

I was returned the product which costs 379 rupees which takes courier charges for returning is 300 rupees i received the amount of product but haven't receive the courier charges i have send the item from blue dart courier awbno[protected] you can check it for reference i made complaint in snap deal site directly but they not even telling a single word on complaint i almost made four complaints but till now no response complaint reference id order id [protected] reference no 24504275 i dont want any extra i just want my money back thas it courier charges 300 which they promised so i humbly request you to help in this issue

I am Khemendra patle, poornodya colony, saidabad Hyderabad,
I have booked a order through snapdeal of item ONLY Pink & Black Shift Dress
order id is [protected]­, on 22.05.2016.
Item recieved on 29.05.2015.

Then i was not satisfied with that item and i returNed that item on 30.05.2016.

After that i contacted snapdeal 7 times and informed that item returned but their executive told that item not recieved. Them i sent them proof (return reciept) but they are telling that item has not been returned.

Snapdeal is doing cheating, please refund my amount.

Sir, fde
/16it is to inform you that i purchase a samsung tizen z3, color gold vide online order no. [protected], suborder no. [protected] invoice no. S9fde6/16-17/4, invoice date 01/04/2016 of rs. 6960/-, but when i open the box i found greyish black mobile which is not my order, my order is golden black. Further i want to say that this mobile is good for nothing. None of the application is working, like flip cart, snapdeal etc.
O i humbly request to you to kindly replace my mobile or refunded my payment.

Wrist watch received without lock means nobody can wear it as no lock available. Second the mobile has no network receiving capacity. I had requested to return on the same day of delivery but snapdeal is joking by leaving such a message in my mail. I have made call also your customer care but vain. Dont understand when somebody comes to deliver the product they do not face difficulty to contact but after my request for return the product they are fail to get contacted me.
Kindly change the product or make the refund and avoid to make fool leaving such a message.
Hi pravendra dwivedi
We attempted contacting you for your infix n4 below 256 mb pink but were unable to reach you
Our service partner attempted contacting you for infix n4 below 256 mb pink but were unable to reach you.

Please call us on [protected], in case you require visit to be rescheduled.
Order id: [protected] reference no: 23919351
Placed on: mon, 16 may, 2016 issued on: sat, 21 may, 2016
Thank you,
Team snapdeal
Returns and replacements are simple with our
7 - day easy returns policy
For all other queries and to browse our top faqs, please click for
Help

I ordered pampers pants large 48 count 2 qty nd 20 count 1 gty worth rs1400 bt i got a red label tea delivered worth rs190.
When i returned the product i got refund for only for one pack of 20 count of rs 230 only nd not for 2 qty of 48 counts.
I hv called their customer service many times bt they are not giving a good reply.
My refund of rs 1200 is still pending.

I have ordered skybags black 32 polyester casual backpack and a
Google play gift card rs. 1000 on 29 june and was waiting for my order to get delivered. After a few days when i was checking my order status it showed 'all delivery attempts failed' and when i searched further it said that the courier will try to deliver the product within 2 days. Then again after two days when i checked thee status it said 'order remains undelivered, order will be send back to snapdeal'. Now why is that happening, we have given you phone number not only for sending message, you can also call us. At least you could have asked the courier to call us if they found our address difficult to reach. Please i need help right now
This is my order id: [protected]

I have ordered two 32 gb usb 3.0 pendrives from snapdeal. Co. M. The pendrive have been delivered. Both the pendrives were not working properly. So we asked for a refund. They have send the refund for one pendrive. And have not send the refund for second pendrive and have taken the pendrive with them. The reason for non refund that they gave was unsuccesful pickup. But the item was pickup succesfully. I have the receipt of pickup. I have mailed several times to their websites and even mail them yet they have not given any response. I want you to take strict steps against them. I am attaching the suitable receipts. They assure problem solved but now its been a month i have been in short of money they have took 589 rs for that pendrive and are now not responsible and not doing anything except delay .I would like you to draw your attention and take serious action against its policy so that they may not disturb a persons faith. These organization on big scale are conducting such activities you need to take serious action against them

Dear Sir,
I purchase Western Digital internal hard drive from snapdeal.com Date[protected]. The hard drive is faulty and its warranty period of 5-years also expired. I registered my complaint to snapdeal.com and Western Digital company. Snapdeal company said 7-day time period for return/replacement of item was expired. Western Digital company said product warranty period was expired.
Sir, please help me in this case, what should I do.

Hi,
I had ordered nikon coolpix camera from snapdeal on 23rd may, 2016 on an urgent basis choosing one day delivery option. However i received the product the next day on 24th in the evening at 4 pm. While i placed the order snapdeal had promised to give two freebies (A memory card and the nikon pouch). I received only one freebie along with the camera and the memory card was missing so i went back to the snapdeal site and checked my order history.
When i checked the return policy of snapdeal (Sd) i learnt that i can raise a return request within seven days the product is delivered. So from 24th may the date of delivery i had time till 31 may.
Also once i raise a return request i need to be available on call as sd people might call to cross check.
Since i had to go on a trip the same day the product was delivered and i badly needed a camera i purchased a new camera from an offline store in my locality and went for my trip.
After i was back on 31 i immediately raised a return request by choosing the following available options available in the drop down at the time of raising return request. The options chosen by me were - incomplete order and freebies were missing.
Immediately i got a reply from sd saying memory card was not part of the order so we cannot process this request.
I had to call customer care executive and place my query to him. He was not cooperative and he said if you provide me proof that snapdeal promised me that feebies would be given then we will immediately process your return request. Now my question is how can a fellow purchaser keep a proof of the snapdeal page at the time of purchase?

Anyways it was my luck that i searched my browser history and found the page which dated back to the time of placing my order and it showed the order summary which clearly mentioned two freebies as i said above. Once i emailed them the proof i waited for more than 16 hours for their reply. After waiting i called the customer care executive and explained everything this time he said since you provided the proof we will soon process your return request and schedule a pick up of the order within two days.
As soon as i kept the call i receive a mail from sd saying you have raised a return request after 7 days and snapdeal has a return policy of 7 days we cannot process the return request. Actually rhis is a lie from sd i havent crossed 7 day return deadline.
Upon calling the customer care executies they say we will pick up your product, we have escalated this issue to the backend team etc etc

Now please tell me where is the justice gone. Snapdeal is just lieing and denying to accept their fault. The product they selling me is very outdated so they promised feebies along with the product and when the product is ordered sd doesnt send freebies and then make up stories like this.

My order id is [protected]

I hope the well promising consumer complaints board take mu query seriously.

I (Ajinkya chavan) had registered for the "micromax spark 3" flash sale dated on 2nd june at 12.00 pm (Noon). I received a message saying

"dear customer,

Thank you for participating in the flash sale. We have received your order request. Due to overwhelming response to the flash sale, processing your order might take a little while. We will send you a confirmation email regarding the status of your order very soon.

Thank you for your patience.

Regards,

Snapdeal team"


But now its more than 24 hours and yet i haven't received any confirmation email or message on my email or cellphone. I request kindly to look after this and give me some acknowledgement about my order.