Submit a Complaint
Online Shopping
Snapdeal.com

[Resolved]  Snapdeal — Mobile purchase

Address:600020
Website:Snapdeal

Recently i bought a mobile from Snapdeal by registering online as its not available in the open market.
After getting it i came to know features mentioned in the site are mentioned much more advanced than the actual features.

Its a basic China mobile which is promoted by Snapdeal.
I am not intrested in china mobile so as i have approached Customercare to return the product.
But Snapdeal has rejected to accept the return saying product can be returned only if it is a faulty product or damaged.
+3 photos
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Nov 25, 2015
Updated by rksamineni No concern is resolved.
Just a call reiterating that product will not be taken back even if i am not happy with the product.
Its just a violation of the policy " Not happy with the product".

Not happy doesn't mean not just the external look but also the performance of the product doesnt meet the expectation.

Worst customer support by Snapdeal and i would rate ZERO.
Verified Support
Jan 05, 2016
Snapdeal.com Customer Care's response Hi rksamineni,

Hope you are doing good.

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Snapdeal Team
Complaint comments 
5 Comments

Related Snapdeal.com reviews

[Resolved]Snapdeal.com - Money freeze[Resolved]Snapdeal.com - Pickup not done[Resolved]Snapdeal.com - Returned product did not pick and pay1[Resolved]Snapdeal.com - Snapdeal: For Unfreeze My Money and Getting My Money. Please Help Me For Getting My Money[Resolved]Snapdeal.com - Snapdeal: For Unfreeze My Money and Getting My Money. Please Help Me For Getting My Money
View all 14445 Snapdeal.com Reviews

Comments

Dear rksamineni,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team
Reply
i got a call from Snapdeal stating reverse pick up is not possible.
But the strange thing is There are no reasons for the stand.

Need your assistance on same.
Reply
i got a call from Snapdeal stating reverse pick up is not possible.
But the strange thing is There are no reasons for the stand.

Need your assistance on same.
Reply
Dear rksamineni,

We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

Regards,
Snapdeal Online Team
Reply
I dont have a rating Zero . So given 1 star rating.
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    View all 14445 Snapdeal.com reviews & complaints
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information