Snapdeal.com Complaints & Reviews

Nov 17, 2015

Updated by arunkarkki Fake product and fake offers,

I ordered pressure cooker and slipper.

For the cooker after 10 days told product not available they refund the money.

For the slipper, First time they delivered wrong product. Slipper actual price: Rs.999, i ordered with 50% Offer at Rs.499. product link( http://www.snapdeal.com/product/brutsch-orange-flat-sandals/[protected]

The second time you are sending me fake product second time. I ordered size 40 second time return also sent the same product size 39(written in back side of the slipper) and also fit as expected. I don't want your refund i need the right product (size 40).

See if you refund after i order this newly without offer Rs.999 with size 40 they will send me 39 again.

Continuously your seller cheating, i can not tolerate this. Don't tell me item is not available and you will refund. Because i am not booked the product, i ordered it. This is your responsible to handle the product availability vs ordering.
As a customer i can not accept once it has been ordered and you told me its not available i will refund your money, then who will take charge of the delay.

In other words you are cheating the customers and taking the orders and holding their cash to some time for your cash flow then telling product not available we will refund your money. One more point you guys cheating the customer that providing offer once ordered you took the money then after refund we need to buy it on non offer price.

So, The solution for this kind of issue,
1, I need 40 size same slipper, (or)
2, Special gift voucher for this same product worth Rs.500. (or)
3, Special gift voucher worth of Rs.500 which can be used for any product at without any minimum amount of product to be purchased. (or)
4, Refund Rs.499 + Rs.500 and you can recover this from the seller account i don't bother about it.

Nov 16, 2015

Updated by Mishel Fernandes Snapdeal has cheated me and now they are not ready to give my refund.

Nov 25, 2015

Updated by Mishel Fernandes This is to bring to your noice that I had ordered Kingston 64GB Micro SD Xc Card Class 10 with adatpter with Snapdeal dated 11th September 2015 Order no. [protected] for Rs.3850/- and got only the adapter but no card so I raised a complaint (complain no.[protected] and asked for refund. Snapdeal has not yet arranged on address that was registered.

There was no reverse pickup and no refund made for this product only initiation refund initiation mails received.So I forwarded my bank statement and asked them to get it checked and do the needful. I discussed this to Mr. Shiv Prasad on 15th September, Ms. Prithi on 16th September and lot other representives but till today nothing is done. I even spoke to Mr. Mobin Khan on 22nd September and he said there is no need for reverse pickup as tgere is no value for adapter and asked to share the bank details on the NEFT link what he sent and will onitiate the refund.

Snapdeal has only been sending fake initiation mails but not refunding the money.

I spent lot of my money contacting on call centre chargeable number [protected] (can provide proof of each and every conversation had) but its useless. I even put this on facebook ang twitter but still it was of no help. They just give fake apologies but no refund. I even dropped several mails on [protected]@snapdeal.com and also CEO Mr. Kunal Bahl on [protected]@snapdeal.com and kunal.[protected]@snapdeal.com but still he dint helped. They say they cant refund me my money. I asked them to drop me a mail stating the same but they refused.

If they are correct on their path then why they are not sending me a mail stating that they can't provide refund and my complaint is not geniune?? Why my product is not sent back to me as I have paid for it?? Why snapdeal is cheating the buyers??

They have blocked my account and are not regarding my money as they say they have already given me lot of refund before which has nothing to do with this concern. I got partial product and how they can refuse my refund and how they can say customer is fake and backlist a customer without giving a refund?? Finance team is blocking my refund everytime.

They say that there are several complaints on one number and one address but how can i give 100 contacts and addresses for my 100 orders???

Please help me to get my refund of Rs.3850/-

Nov 16, 2015

Updated by Mishel Fernandes Snapdeal are fooling me by regusing to give refund

Nov 25, 2015

Updated by Mishel Fernandes This is to bring to your noice that I had ordered Kingston 32GB Micro SD Card Class 10 with adatpter with Snapdeal dated 07th September 2015 Order no. [protected] for Rs.698/- and this card was damaged and was giving error message damaged card when inserted in the phone so I raised a complaint (complain no.[protected] and asked for refund. Snapdeal arranged for reverse pickup (tracking No.[protected] and that bag was collected from my address that was registered by JV Express.

There was no refund made for this product only initiation refund initiation mails received.
So I forwarded my bank statement and asked them to get it checked and do the needful. I discussed this to Mr. Shiv Prasad on 15th September, Ms. Prithi on 16th September and lot other representives but till today nothing is done. I even spoke to Mr. Mobin Khan on 22nd September and he said he has already initiated the refund for ticket no. 07496711 and even stated that i dont have to call back.

Snapdeal has only been sending fake initiation mails but not refunding the money.

I spent lot of my money contacting on call centre chargeable number [protected] (can provide proof of each and every conversation had) but its useless. I even put this on facebook ang twitter but still it was of no help. They just give fake apologies but no refund. I even dropped several mails on [protected]@snapdeal.com and also CEO Mr. Kunal Bahl on [protected]@snapdeal.com and kunal.[protected]@snapdeal.com but still he dint helped. They say they cant refund me my money. I asked them to drop me a mail stating the same but they refused.

If they are correct on their path then why they are not sending me a mail stating that they can't provide refund and my complaint is not geniune?? Why my product is not sent back to me as I have paid for it?? Why snapdeal is cheating the buyers??

They have blocked my account and are not regarding my money as they say they have already given me lot of refund before which has nothing to do with this concern. I got damaged product and how they can refuse my refund and how they can say customer is fake and backlist a customer without giving a refund?? Finance team is blocking my refund everytime.

Please help me to get my refund of Rs.698/-

Dec 21, 2015

Updated by Mishel Fernandes SNAPDEAL has not yet resolved my complain and request your'll please don't deal with snapdeal. They are just fooling the buyers with fake promises. The information that is updated on their official site is all fake.They don't provide refund but if the product is defective then they do arrange reverse pickup but no refund.

Is this the consumer satisfaction?

Nov 17, 2015

Updated by donamu my problem is still not resolved . they are refusing me to deliver me my order and now they are not talking properly also

Nov 21, 2015

Updated by donamu will you resolve my complain or I have to go for some other option.???

Nov 25, 2015

Updated by Mishel Fernandes This is to bring to your notice that I had ordered Maybelline Super Stay 10Hour Stain Gloss with Snapdeal dated 24th August 2015 Order no. [protected] for Rs. 299/- and this gloss Stick was broken and liquid was dried up so I raised a complaint (Compaint No.[protected] and asked for refund. Snapdeal arranged for reverse pickup (tracking no.[protected] and this product was collected from my official address that is registered by JV Express.

There was no refund made for this product only refund initiation mails received. So I forwarded my bank statement and asked them to get it checked and do the needful. I discussed this to Mr. Shiv Prasad on 15th September, Ms. Priti on 16th September and lot other representatives but till today nothing is done. I even spoke to Mr. Mobin Khan on 22nd September and he said he has already initiated the refund for complaint no.07497042 and also stated that I don’t have to call again.

Snapdeal has only been sending fake refund initiation mails but no refund.

I spent lot of my money contacting on call centre chargeable number [protected] (can provide proof of each and every conversation had) but it’s useless. I even put this on facebook and twitter but still it was of no help. They just give fake apologies but no refund. I even dropped several mails on [protected]@snapdeal.com and also CEO Mr. Kunal Bahl on [protected]@snapdeal.com and kunal.[protected]@snapdeal.com but still he dint helped. They say they can’t refund me my money. I asked them to drop me a mail stating the same but they refused.

If they are correct on their path then why they are not sending me a mail stating that they cant provide refund and also stating my complain is not genuine? Is that every time I only have to call and ask about it or Snapdeal also have their responsibilities towards the buyers? Their role is just to sell the product and what about the commitments they have made on the website about Trust Pay? Why my product is still not sent back to me as I have paid for it? Why Snapdeal is cheating the Buyers?

They have blocked my account and are not refunding my money as they say they have already given me lot of refund before which has nothing to do with this concern. I got a damaged product and how they can refuse my refund and how they can say customer is fake and blacklist a customer? Problem has arise from their end so how they can refuse my refund?

I request the assistance to help me get my money back Rs.299/.