Snapdeal.com Complaints & Reviews

I had ordered a Nokia Lumia 730 (WHITE) from SnapDeal.com with order ID No-[protected] on 15-October-2015. I had paid using HDFC Debit Card. I had also initiated a cancel request on 16-October-2015 with reference number 09558143. The estimated delivery time was intimated as October 24-27. However till November 5, 2015- the shipment has not been received. From their website- the tracking details of the shipment is also not traceable. Every time i raise a complaint with the SNAPDEAL team, i only get a mail from the automated mailing system mentioning that the issue will be resolved in 48 hours. I also contacted the courier service provider- M/s ExpressBees to enquire about the details of this shipment. One Mr. Ashish Devadiga of the ExpressBees Team has sent a mail saying that the shipment is not traceable. Request for either delivery of the product or to provide refund of the amount paid. I am unable to share my complaints raised through their website as it is not available in the history in their website.

I require wither delivery of the product or refund of amount paid with interest

Snapdeal is worst online ecommerce site to buy anything. In my experience with online buying I have tried Amazon, Flipkart and Snapdeal and I am very much satisfied with quality and service of Amazon and Flipkart but Snapdeal is very bad in quality and service. My friends also have same feedback. I have tried to buy some products from Snapdeal and every time there is some issue, below are major issues I faced and facing: • Snapdeal take’s order and money even they do not have the product and then cancels the order by themselves without updating client when you call them then they update you. • Snapdeal send duplicate or wrong product as they do not verify it before sending. • If you have taken COD and you return the product your money can get stuck with them. This is the latest issue I am facing. Latest order problem (Order ID: [protected]) I ordered for Soundpeats headphones on COD but I got LG one. I immediately called Snapdeal and told them that I have received LG and please initiate return process. My product was picked next day but 16 days has passed and my money is not yet refunded. Note: I placed COD as previously my money was stuck with Snapdeal for few days as they took the order and product was not available. Customer care talk’s very politely but they are not able to solve the problem, every time they say issue is escalated and will update you in 48hrs. What they have told me is that they have not received the product in their warehouse and they are tracking it with their return partners. I have shared return receipt and other details with them but still they are not able to track it. Now because of them and their return partners fault my money is stuck with them and they are not returning it. This is very frustrating that they are not able to track things in 16 days. Snapdeal says we have easy return policy but I can say they have a very bad policy which is frustrating for clients. Even there is no update on site order tracking history also from last 17 days. I strongly do not recommend Snapdeal for buying anything as they are more in advertisement rather than improving quality and giving services. Regards Abhishek Solanki [protected]@gmail.com

1) I have purchased 3 items from Snapdeal Online with Order ID [protected] on 18 Jul, 2015 under the ICICI 10% Cashback offer. Total billed value was Rs. 5035/- on my ICICI credit card (statement attached in email) 2) One item (Wills Lifestyle Green Shirt) out of 3 purchased was having size issue hence same has been replaced with other size. As there was no Cancellation of the order, total billed value was same 5035/- 3) According to the offer statement (attached with email), I should get the Rs. 503/- Cashback in my ICICI credit card by 18 September 2015, but I didn’t get. 4) Online complain request filed for the same on 28 September 2015 with Request ID 07981716, After contacting telephonically to customer care number several time, I dint get any Cashback in my ICICI Card. 5) Snapdeal telephonically told me on 26 October 2015 that I m not eligible for the ICICI cash back offer, As I have replaced one item as mentioned at point no. 2). But according to offer terms I am eligible as total buying value was Rs. 5035/-.

Canon Pixma E460 Wireless Print I want order I do payment in my minimum balance charges for this printer no bank charging 600 near rupees. Snapdeal show less price and after order cancelled product. I want product printer no excuses from snapdealDisappointed with snapdeal service. Raise a complaint and take action call me [protected] order no [protected] If my problem no solve that news go to media

Ordered on 13 oct two lotto polo t-shirt order number [protected] of small size, but they delivered me different size, so i request him to refund my amount on 16 oct, but they didn't refund my amount till date. kindly request you to refund my amount. m-[protected], [protected]

Problem unsolved. Date :- october 21, 2015. Order ID: [protected] Product :- Asus Nvidia Geforce Gtx960 2 Gb Ddr5 Graphics Card. Please I request you to take strict action again snapdeal.I want my Product on same price which I order on 23 oct 2015.I don't want 500 coupon. Ratan tata is one of stack owner in snapdeal. Ratan tata why your money in this in this faku company.

Dear sir, I had bought my mobile phone micromax mt500 through snapdeal.com. after purchasing that mobile phone one of the feature which was specified by snapdeal was not working i.e 3G connectivity. then one day after i contacted to the snapdeal customer care to return my product, but they straightly refused to return or replace that mobile phone.

I placed an order [protected] HP Laptop on 19th OCT on Snapdeal on EMI basis from my CC, First it should be deliver on 25th OCT according to there estimated delivery After 25th when i called they said it will be deliver on 29th OCT After that They call me on 1st NOV and cancel my order from there end by giving me a silly reason and said me that you will get refund with in 4 days, 4 days has been passed no refund, and i got my CC Statement with first EMI, after that when i call to there customer care they ask me to log in your snap deal account and put your comment in refund status box and send it but everytime when i do that I got error of try again. tell me what should i do now ?? How i will get my refund Immediate ? What should i do with first EMI Which I got with 13 % extra with Interest ? Should i have to pay it ? Should i go to Consumer court this time ? Why should i pay the amount with extra interest for the product which i never got ? Should i directly mail to their CEO Regarding this ? Plz Help me

Snapdeal.com automatically cancelled my order without consent after taking money from me. And they are giving me lame reason that it is due to technical issue. This has caused huge dent in my confidence in Snapdeal.com Other website like flipkart, amazon and even newbie paytm are way ahead. They cannot take money unless they are sure of availability and also pricing. Order Id. [protected]

Hello sir my name is Asif pasha i have ordered a fastrack watch from snapdeal on 06-oct-2015 and i got defective product and i have returned it on next day and requested to refund and i have raised a complaint in snapdeal website fastrack explorer 9463al08 men's watch ( Paid Rupees 1666/-) complaint num :[protected] order id :- [protected] i have sent my bank details many a times but they still don't respond i have spent Rs 600/- for calling snapdeal customer care

We have received your order. We will send you an Email and SMS the moment your order items are dispatched to your address.
Your Order ID : [protected]
Order Placed on:[protected]:48:00

ORDER DETAILS
S. No. Item Name
Microsoft Lumia 535
Delivery: Standard Delivery

Sub Order No. Quantity Price

[protected]

Amt. Paid 8068 INR

I have brought moto e2 on 27 October. Expected date of delivery was between 29 october and 2 november. today is 5th november. There is no information regarding the order. Will i get my item or not? I have paid the amount also. If you are not going to deliver please inform me i will cancel my order. And please return my money back. Actually along with this item i have ordered another two items i got those two items but not this one. courier service was GOjavas

I use snapdeal.com for buy a Bluetooth speaker .But after received I find that speaker is defeated, so I return item but they don't take any solid action 1. - 12/10/2015, I order universal bultooth speaker from snapdeal.com 2. - 15/10/2015, I received product 3. - 15/10/2015, I found that only one speaker working ( total 2) 4. - 15/10/2015, I return the product 5. - 05/11/2015, It's already 20 days but they still showing processing... 6.- snapdeal.com Order I'd - [protected] Product - universal Bluetooth speaker ( mini - X6)

Sir i have ordered a fastrack watch as it was faulty i have returned it and requested for my refund its been one month they did not send me any refund and i have send my bank details to them many a times but also the are not rending my money and i have spend 600 Rs to call snapdeal customer care which is Not toll free

Snapdeal products are duplicate they are making fools. my laptop which i buy from snapdeal has local display i came to know about this when i was facing problem in display it has gone blackish then hp service center told me that display in this laptop is local. and clothes which i buy from snapdeal are going fade in one wash i am just fed up of this snapdeal i have return my trouser near about 15 days but money is not credited in my account yet.

I bought the product(delivered on 26th Oct, 2015) from Snapdeal and they send me a defective product. So, I made a refund request on 29th Oct. Next day, they called me and told me to go to the canon service centre and made a repair from there and provide the jobseet, then only they can refund. Otherwise they can't refund.

Snapdeal gives 7 days return/ replacement guarantee. I requested within 4 days but they are not refunding. I need some action against this.

I purchased "Only Navy Poly Cotton Jeans (size-31)" along with 3 other item on 27th Oct 2015 (Order # [protected]). I received all the items on 30th Oct 2015. After trial we realised that Jeans required a smaller size change, hence from SnapDeal portal I requested for replacement item with size-29. After few minutes of replacement request, I received an email saying that your order has been cancelled. Hence I raised a support case # 11135233 to get replacement item of size-29 online and same time I called up customer care where I had been promised that your query will be resolved in next 48 hours and we have raised a request to cancel the refund and initiate replacement with size-29. I did not receive any call-back or communication within or after 48 hour on this matter. On 2nd Nov 2015, item had been picked up from my home and still there was no call-back or acknowledgement on the case # 11135233. On 3rd Nov 2015 00:35, I reached customer care again to get the update on the case. No action was taken so far to replace the item, hence customer care executive had again escalated the matter along with drafting the entire story again and promised me to arrange a call-back regarding the actions taken for this case. However I did not receive any till 4th Nov 2015. On 4th Nov 2015, I again called up customer care executive and demanded the status about the case # 11135233 where they repeatedly saying we escalated this matter to concerned department and required action will be taken in 48 hours. Instead of giving any clear reason for cancellation, they simply tried to confuse the matter by saying that vendor might not have desired size or this will be other vendor than whom I've initially purchased the item. I'm constantly monitoring this item and starting from 30th Oct 2015 to today 4th Nov 2015 this item is available for size-29 from the same seller (Victorious Trades-Ggn-Bluedart-Voi) whom I've purchased the item. I demanded to speak with supervisor, then he admitted there yes this was a mistake from snapdeal side that no one has taken any action since 30th Oct 2015. However now we can't do anything as refund request has been initialized. Saying this he raised his hands saying that once refund is initiated so we can't do anything. He also suggested to forget everything and place a completely new order with updated price which is completely unacceptable as it will close this matter without any logical conclusion and why should customer need to pay extra than earlier purchased item price. I again ask to escalate this matter further and demanded to talk to next level manager who was not present hence not able to talk to him. I have completely lost trust in snapdeal that I'll receive any call-back ever to resolve this matter properly unless I accept my defeat and accept the refund for this item. There are no customer grievance department in SnapDeal where customer can contact & get their issue resolved. Customer care is not at all helpful & never listen to customers properly. They just start speaking their template style dialogs we are here to help you, we have escalated this matter to concerned dept., you will get call-back within 48 hours and necessary actions will be taken etc. etc. may i know the reason for that specially when you say that it will take maximum 48 hours of time to get the solution. and still i keep listening that you are working on it ? Lets even forget about the resolution but no one has even turned up with the updates on it as well, till date. No phone calls no communication for the delay has been done by snapdeal So I really want to understand the reason for this. Why do i have to call up Every time the customer care to know what happened to my complain? why has it not been taken care by anyone? I'm still waiting for that call back to resolve this issue.

I have ordered a mini sewing machine for Rs.899.But they have sent one faulty machine to me.I called the customer care but they told they are not hearing call me after 1/2 hour then another fellow told that call me after 1 hours .They even does not respond to my call also.They are always sending faluty products .

I ordered a phone yu yunique and other 2 items of total bill Rs.5666 . I have not got my free charge promo codes after 72 hours . I have also not got cashback of rs 276 in my HDFC account.Please solve my problem otherwise i will think that snapdeal cheats people

Order Id: [protected] Date of purchase: Oct 12 2015 Product: Arise Super Versa Mixer Grinder White Delivery date: 27th October 7 pm (delayed delivery) Amount: Rs 999 The delivery date is 27th October 7 pm I lodged the complaint on 4th November 8 am The product is a defective and damaged product. It is not working Snapdeal is not processing return Kindly help