Snapdeal.com Complaints & Reviews

I had order London Eye Stag Blue T-shirt with following details: Order ID: [protected] Placed on 02 Nov, 2015 Delivered on 10 Nov, 2015 Return requested on 10 Nov, 2015 Item supply was not of a size order and now the SNAPDEAL is refusing to take it back The return was initiated from my side on 10th October. The Company has no hassles 7 day return policy. Now they are refusing a reverse pick up. I HAVE WRITTEN TO THEM 30 TIMES BUT THEY ARE REFUSING A REVERSE PICK UP. ONE OF THEIR REPRESENTATIVE CALLED ME UP YESTERDAY AND SAID THEY WOULD NOT REVERSE PICK UP THE SAME – I CAN DO WHATEVER I WISH. Please help

I have an ordered of winter combo jacket on dated 18th November 2015 and payment of Rs 1549/- have also been completed. SBI Bank details: POS[protected]. (as attachment). I have not receved any information regarding this matter to my email: [protected]@gmail.com or phone number. Can you update this matter as aerly as possible. A image file of An ordere ID : [protected] of Amount Rs : 1549.0 is also attached here. I do hope that you will do the necessary steps to find this combo product. Thanks

I bought a product Apple Macbook Air- Mjveh2hna (Order ID: [protected]) from Snapdeal on 2nd November and on 7th Nov Snapdeal sent me the wrong product instead of Macbook Air they sent me Macbook Pro. The didn't even bother to verify the product before sending it. So after constantly following up for replacement, they did that on 16th and ordered another prodct for the replacement. and today after almost 3 weeks they are informing me that they have cancelled the product and initiated a refund. They are not sending the product because product price has increased, now on 2nd when I placed and order I was getting similar kind of deal from Amazon and Flipkart but now even in their website the product price has increased. So after waiting for the 20 days and constantly following up they refused to send me the product. and because of their fault I am in total lost, first my money was stucked for almost 20 days and now I have to buy a product for 65000 for which I earlier paid 57000. Request you to please intervene and ask Snapdeal to the send me the product as it was all together their fault.

I ordered Easy Mop Spin Mop For Perfect Cleaning With Stainless Steel Ring(red) this product on 12th Aug 2015. My Order no. is [protected] and was excited to receive the same but I don't know what went wrong with the shipping I got a message stating that shipping has been lost during transit. So we will not be able to deliver this product but after a month I got a message that I will be receiving the product and to my surprise that very afternoon the product was on my hands. As soon as I tried to see how it works I realize that it was not spinning 360 degree and then the painful journey begins. I would call almost every three days for reverse pick up and you wont believe it! but the advisors said that this product was already lost during shipment and so we don't have anything mentioned over here that you have received it, so we cannot assign any courier service for reverse pick up. You have to manually do it by yourself.Then almost after thousands of calls SNAPDEAL assigned reverse pick up on 26th October 2015. I was waiting for a call from Snapdeal about my refund but didn't receive any response from their side then i called them and asked about my refund and the advisor said within four days i will be receiving it but till now I have not received my refund. Whenever I call them they say that your matter has been already prioritize by us or we have escalated your issue you will soon get your refund but it has been almost a month now after reverse pick up but I have received anything from Snapdeal.I am still struggling for my refund of 800/- Rs till now. I think as a consumer it is my right to get my refund back.

I Pre ordered a XoLo Black 1X 32GB mobile phone on dated 06.11.15 on snapdeal.com website.Paid Rs.10099/- including shipping charges through my credit card. While I paid the above amount i opted 6EMI . I received a Parcel on dated 11.11.15 around 4Pm.When I opened it i got a Cement Stone in place of Xolo Mobile phone.I immediately called to delivery boy and came after 15 minutes. He advised me to complain at snapdeal customer care. I did the same. Snapdeal executives called me and said they will refund my money to my credit card before 20.11.15. Regarding this i received a mail form snapdeal.com.But today is 20.11.15, there is no amount credited in my credit card form snapdeal.com.One EMI of Rs.1761.73/- also deducted form card including interest and sevice tax. So please advice me what i will do .

Dear sir, As shows in the pic and discribed in in the order I have booked in snapdeal, after reciving courier 1 item was missing immediately complaint for same they accept and agree to return after all dramas, no one has came and collect, Then raising complaint in snapdeal someone called from snapdeal and told for missing product 400/- composition approved, He told me with 48hrs u will recive after 4-5 days I called customer care they told UTR NO is wrong. I checked again but its correct, they before refunded same a/c in other product, Then I itold him to wt have to do now they send a/c details in query, I have send after4-5 days I have called to c c they with 24hrs, Several times I have called for same they told same thing, 16/11/15 called to c c told him to clearly. Refund the amount or take it back, cc person told 48 hrs it will get credit ur a/c without missing, Buy still not yet, Order id [protected]

E-mail from www.snapdeal.com on 19th Oct 2015. Dear NANDAN SARKAR, We are sorry you were not satisfied with your order no. [protected]. We have initiated the reverse pickup process for the return of the item. Ticket ID 09841522 Product Name Lenovo A536 8GB Black.. Courier Name GoJavas-ALL Order No. [protected] In every 2 days I speak to Customer Care Executive over telephone. Every time they give me a consolation that my product will be picked up with in 48 hrs. But still now my product has not been picked up. So I am in a great trouble. Please help me in this regard.

Hi, I have ordered Xolo black 1X 32 GB cell phone on snapdeal site dated 17/11/2015 which one cost is R.s 9999 and paid Rs 99 extra and payment 10098 thru my credit card. to deliver my product 18/11/2015 but till 19/11/2015 product not deliver by Snapdeal. I am total dis appointed about me. Please help me in this. Thanks & Regards [protected]

Snapdeal is delivered the product by Unauthorised dealer and lloyd peoples said said they are not going to give warranty and guaranty for this product.same also i have informed to Snapdeal.

today also I received a call from Prijendra singh (snapdeal representative) at 7.20PM and he was directly saying to me snapdeal cant do any thing and he was misbehaving me. I cant expect this kind of service from snap deal aswel.

This product i purchased on April 2015 and its almost 7 months and having warranty for 1 yr.

Hi Consumer Complaint Team,

Please help me and do the needful.

Regards
Dev
[protected]

I am order in 10 November 2015 in snap deal Suborder Id: [protected] and my product is buy Philips IN MMS4040F/94 2.1 Multimedia Speakers but it is not send in my address my address is Rahul Gupta, Baddi University Emerging Science, Baddi Himachal Pradesh - 173205 Mobile No: [protected] i am all detail are give in snap deal requirement . plzz sir i request to you delivered my product in my address .

I am Hardesh Kumar Sharma writing this message to, I am very disappointed from Snapdeal’s end because they had provide me a fake product.
I had placed an ordered as Sony CP-V10/WHITE 10000 mAh Power Bank. Order was placed on 12th Nov 2015 from Snapdeal website. Power Bank Order ID: [protected] Rs.1099. After confirmation of this order Snapdeal had provide estimated delivery date which was 18 Nov-22 Nov 2015.I got this order on 16 Nov 2015 by Ecom Express courier service.
When i had checked this product, then this product was fake and mismatched as per mentioned product. I had request to replacement this product by Snapdeal app.Instead of replacement Snapdeal had initiated auto refund
I want to know below mentioned thing from Snapdeal’s end
1. How do you initiate auto refund without my intimation and confirmation?
2. What was the actual reason behind of this scenario?
3. Is Snapdeal’s Packing and QA validation Team not working in a right way?
4. Is Snapdeal’s Manufacture/Vendor Sony or any false body instead of Sony?
5. Why are you disturbing other brand (Sony) value?
Please answer these question as soon as possible and one more thing I want only replacement with genuine product which was mentioned and committed by you.
Finally I want to say one more thing, Snapdeal’s punch line is "Dil ki Deal", , I am very disappointed to say it should be " Fake Product ki Deal".
Note: I have also known a very long list they have already suffered like me, few order id are mentioned below.
Name: Sagar Sachdeva Order Id: [protected]
Name: Pradeep Kumar Gupta Order Id: [protected]
I have also write the mails for Snapdeal and do many call on their customer care number. They had not proper replied yet.
Please do the needful on this matter.
Regards
Hardesh Kumar Sharma
+91-[protected]

I ordered meizu m2 phone on 28 October Order ID [protected]. But I was shocked to see that there was no seal to the box when the phone get delivered. So I requested replacement request of the product. But my replacement request was denied by the customer care assistant. Is this snapdeal's 7 days hassle free return/replacement policy.I want my product replaced or full refund.I am completely disappointed by the service provided by snapdeal.

Order id as given by snapdeal is [protected].I have cancelled my order on 8th November, and i paid online for this order but after cancellation my order balance didn't refund to my bank account of Rs534 .Now it is about 15 days has been completed.I have mailed many times but there is no serious reply from SNAPDEAL .So I requested to you please help me, I can get my balance. Thank you.

I purchased sanjwega collection pink faux georgette embroidered semi stitched lehngas for women and this product no look like in which show the snapdeal . so this product no like me and i want to return to snapdeal but they are not response my call and my request.. so please quickly my request accepted ...

Order Id - Luvlap Cruze Baby Stroller - Blue with Order No [protected]. This order was placed and cancelled within half an hour these guys Inspite of the cancellation and confirmation of the same went ahead to give it to the courier partner after 2 days and though me putting in cancellations the product is lying with FedEx in gurgaon for more than 10 days . Snapdeal says the product will show as shipped and once the product is received back then we will initiate the refund within 6 days after receiving the product back and it will take another 4 days to reflect. 1.Why was the product even given to courier when cancelled immediately 2. Why is the product lying with courier guys and my money kept stuck 3. The delivery date has gone by 4 days now and the date for refund has also gone by 5 days now. Please help I need the money back from this fraudulent portal

I have ordered a titanwallet worth 749 . my mode of payment was through net banking. the amt 749 has been deducted from my account but there is no info regarding my order. they are not showing any details neither i have got any confirmation msg or msg that my transaction was failed.

Order ID: [protected] Ordered a bed set from snapdeal.com which was delivered to me on the 6th November 2015. Even after multiple requests for installation, they failed to send the installation team. Every time escalating the matter to god knows whom. After 12 days (18th November, 2015) they called and told me to get it installed by a local team while they would compensate the amount. Likewise I contacted the local installer and get his appointment. Now some other team from snapdeal.com calls and tell me that they are sending carpenters. I do not know where to go with this. They would not send me any mail update even on being insisted to do so. How come a company like snapdeal.com have no sync between their own team members is beyond me. To top it all they send me a mail saying I am not reachable on my mobile number. How strange !!!

I have received an empty box against my order no[protected] Microsoft lumia 640xl. immediately I called to customer care and give all the details but now snapdeal is refusing to refund my money/product. I have paid 13000 which is one month salary. I need justices. please serve this in higher priority, . Seller Information: MOBILE HUB.-YCH-VOI Product couriered by: Xpressbees (Shipment ID:[protected]

Order no. : [protected] Snapdeals guys re the cheaters. I order crazy cotton poto tshirt and the tshirt which I got was of improper size so I return it back and the seller refuse to take it. Then I email to snapdeal and then I got the call from snapdeal to send the package again and the snapdeal team assured me to get the replacement, I also told to team to warn the seller to take but they have done nothing. So this time they also cheated me as the seller refused to take it second time. I wasted huge money on Posting the package two times. Abhinav

Hii my self harshit shah, i gave order on snapdeal at 20/08/2015 of 2 products and 1)laurel watches 2)nova trimmer but i cancelled 1 order on a delievery date that is 26/8/2015 and after cancelled my order a deliever boy of courier come at my address and at that time i refuse to take my delievery because of my cancelled order then after i wait 4 days to be refunded at my deducted money a/c, but still not came money in my alc so i call at snapdeal customer care and they reply me it come it very soon after 5 days i do a same call on a number of customer care and an executive same reply as above reply my customer...then i do 6 times call to customer and they reply same answer to me..so uptill to day i do not receive a money refunded and when i see status of my order over there it mentioned reverse pick up...and i keeping told them that u still not change the status and an executive reply the same answer to me...that happen a short time..and that still donot happen..and i donot get refunded my money in my alc 21 days passed as a day i cancelled my order..n i do 100rs..call of an 310rs amt product so please take an immediate action against company..they do fraud with me, pls be helping on getting back my refunded money with interest and callcharges amt of rs.100 and my order id. [protected] and my contact no. is [protected]