Snapdeal.com Complaints & Reviews

I had ordered for an Elica Fs 301ss LTW 60 cm Chimney.. Order ID: [protected] The order was made on 6th October 2015 and delivery received on 14th October 2015. Due to renovation work in my house I had requested the Snapdeal installation engineer to come post 30th October. I had also called Snapdeal Customer care and informed about the same and they agreed to oblige. On 4th November 2015 when the Installation engineer finally arrived he opened the still unopened package and pointed out the 2 mesh parts missing in the package sent by Snapdeal. I called the Snapdeal customer care and the bluntly refused to honour their commitment to send me a complete product. Snapdeal's arguement was that i shoudl have called in 7 days from the date of delivery. Snapdeal go get a life!! I am not an engineer to figure out what is missing and what is not.. I AM CUSTOMER so how am i supposed to know.. Is Snapdeal not responsible to send me a complete product when they took the complete charge from me for this product?? Where are my rights as a consumer.. I am now going to approach a Consumer forum and take this forward... PLEASE DO NOT BUY FROM THIS RETAILER OR SNAPDEAL!!

Sir I have ordered product from snapdeal with Order ID: [protected] (Galaxy Fitness Ab King Pro). I haven't recieved the Product due to problem from Courier Fed executive Partners. The product was order on 15th Oct. & yesterday they have mailed me about refunding the money. I am interested in getting the product as now it is costly. Tarun [protected]

On Mobile Day "25th May 2015" I bought mobile. There was offer of 10% cashback. I didn't got that till today. I called and sent mail to snapdeal many time but till now i didn't got cashback of "Rs 859". It is now 6 months i did't got my cashback in my ICICI account. This is very pathetic service which snapdeal is giving. Please refund the cashback as soon as possible. My Order No = [protected]. email - [protected]@gmail.com

I bought pume black street rider and product finishing is not good.

Snapdeal gives 7 days return/ replacement guarantee and comparatively other cites like fashion and you & myntra given 30 days return guarantee. I want aware and ended up calling snap deal after 10 days of order as i was out of town. They were very strict to their policy of no replacement.

Very disappointing snap deal. I need some action against this.

Puma being a brand and snap deal being online marketing brand has disappointing

Order received on 18th of october 2015 and i a trying to make complaint since 28th of october no one take the call as customer service people are busy

Order id [protected]..refund nt gven yet.. cntct no-[protected] ...

Hi sir, I order my product from snapdeal.com (mCommerce Online shopping)on : Date :- october 21, 2015. Order ID: [protected] Product :- Asus Nvidia Geforce Gtx960 2 Gb Ddr5 Graphics Card. I order my product from snapdeal on 21st oct 2015, I mention my banglore address and they send it to mahesana, Gujarat.On 25st oct 2015 I call customer care and told them that you send my item to my old address.So pls send my product to banglore address Which I already mention in address coloum. Customer care executive told me Sir you will receive your product on 27 oct 2015 and said that its our fault. Till 4 nov I am complaining to snapdeal and jojavas for my product now they cancel my product.My product Emi is started.Then again I call Snapdeal executive for my pending query they say you talk to gojavas for your query.Icall gojava courier service they told you will receive your product in 4 to 5 days.Still I was waiting for my item and yesterday they cancel my product. I mention this address: Khemsingh, FF NO 7 OLD NO 4 RICHMOND TOWN ROSE LANE RICHMOND TOWN BENGALURU - 560025, Richmond Road, BENGALURU Karnataka I hope you will take strict action on snapdeal. Kunwar Khemsingh,

I bought a Infocus M350 mobile online on 2nd of October. This mobile had 2 major manufacturing defects, 1. When I make/ receive calls I am not heard at the other end. 2. The SIM 1 slot does not hold the SIM card.
For the above reasons, I logged in to snapdeal.com to return the product. But my order was not listed there. As there were no options to return online, I wrote to '[protected]@snapdeal.com' on the 5th of October before the 7 days to return the product. But there was no response. I searched for alternate options but the website directed to 'myorders' page where my order was not listing. So I searched for another email id from snapdeal website and wrote to '[protected]@snapdeal.com' on the 16th of October. Still there is no response. I have written in few forums but that is also in vain.

I took the mobile to the service center on the. None except one service center listed in the website not accepted the mobile for service. The website needs update. The women at the service center first denied to return the mobile and immediately asked if the mobile has the above said complaint (Complaint No.1). There was a code mentioned in the complaint copy for this, which meant that this is a known issue with this model. The lady missed to include my second complaint in the file. The call id is INFCNN[protected]DW. I was told to collect the product by the 3rd day but still the status is pending- PNA. When I call, the attender is not in a position to give an ETA. They have no clue on when they will get the parts replaced. I am experiencing hassle by switching SIM cards in mobile phone and loosing data pack validity. Infocus/ Snapdeal has to share the responsibility of the losses and the hassle caused.

Dear sir I am not happy snapdeal services my money lost snapdeal item missing in my product order number [protected] my complaint pending 16 days on snapdeal no any positive feedback by always same reply snapdeal team we working but no any positive response 3rd class service by snapdeal please contact [protected] thank you

It is extremely frustrating to deal with such insensate staff and customer care. It seems like the company and staff continue to act as per their whims and fancies and have no regard for the customers wishes.

First, when they were supposed to pick up my order (Order ID: [protected]) after being delivered, FOR REPLACEMENT as I had an issue with the size, they came to pick it up after 4 days of putting the request, although I requested it the very next day after receiving the product AND the courier company/reverse pick-up order boy kept delaying the pick-up under the pre-text that I am rescheduling. I did not reschedule. I was at home waiting for them for three days. They did not come and kept sending a reschedule request. THAT is completely unsuitable for a big company like Snapdeal.

Snapdeal seems to be the only company that waits for the original product to reach back AND THEN ship the replacement. Then, they picked it up, and JUST LIKE THAT, on the very same day, on their own wish said your amount is Refunded!!! I Requested for a replacement and not a refund. Without even talking and discussing with the customer, what I would like to do if they did not have the size!!!

SO first I wasted 5 days because they did not come and pick it up and then after it reaches them, they tell me (after I called them of course, asking why they have refunded my amount) that they do not have the size probably. However, on the website, it still shows as available. A big company like that can't just do as they feel like.

However, I have still not got the money in my account.

Hum ne 2 shut aur ek juta order diya tha 17 oct ko jo sms me dene ka bad kiya tha 22 oct ko lekin abhi tak nahi mila kiya apka service dene ka yahi tarika hai agar yahi tarika hai ta online band karo consumer ko paresan karna band karo hum log zee news may apka bahat ghotale ka tarif suna hu kiya yahi suchai hai apka lagta ta yahi hai koi consumer apse free of cost may saman nahi leta hai mind it.

I booked a product from snapdeal app on 31st Oct (My order no [protected]). But snapdeal cancelled my order on date 3rd Nov without my consensus, & reason snapdeal is giving 'your product is out of stock so we cancelled your order'. My complaint is- After receiving confirmation and order number generation how Snapdeal can cancel my order?

I ordered babyliss pro perfect curler on 27th october 2015 and now its 3rd november I got this product and its not working as in its a fake product and then I ask them to return it back they said simply they cant because seals are broken, what is that? How can check any thing authentic or not without opening it ridiculous seriously regretting to buy a costly product from snapdeal.

I Have bought a cubit multitouch 8gb luch 2 mobile through on line(order no-[protected]).A faulty mobile send to me .I have applied for return it or refund(return request no.[protected].A person mail to me and advice to return it to kolkata centre(kamarhati).and mail the scan copy of courier receive slip to this mail.And also told to me that after receiving he talk to me .I Have already send the mobile by courier(first flight no-E[protected]), but there is no communication with me.And In this mail id no any mail not proceed.Please take action. Thanking You Yours Trully Tapas Pramanick([protected])

I have received i3 4th gen but i paid and ordered for for i3 5th gen. m asking for refund from last 10 days but no favourable response from snapdeal. "if you wanna cal me then cal me after 5pm on [protected], and you can take your laptop back at any tym from my house by contacting on this reg no. [protected]" I have send this mail to [protected]@snapdeal.com many times and called the cust care many times, everytime they say we wil cal you after 5 pm and also we wil refund you and take laptop back but there is no cal and no refund till now. Now If they will refund me my money but what about i m suffering from 13 days and calling them again n again. For my that suffer what will be done. Worst Customer Service by snapdeal totally disappointed.

I have purchased the laptop from snap-deal via icici internet banking along with android app of snapdeal.i am eligible for 1000 rs cashback from snap-deal in my icici bank but after the time i didn't got the cashback amount.i have called 15 to 20 time regarding this but no solution provided by customer care, also i have chain of email in which i have clearly mention that i am eligible for the offer but they are just making me fool since 1 month .
Now its too hectic to discuss with them.The name of the team leader who is making me false agreement is Dignesh Murgghum and Mohit.Also their are so many people who talk with me but i remember only these two names.

I have also the terms and condition of offer.I also send these t&c to snapdeal which is as follows

http://www.snapdeal.com/offers/icici-august-2015
http://www.snapdeal.com/offers/bank-august-2015

After one month of time period i am doing the complain against snapdeal.

Order id is : [protected]
Mobile no is [protected]
last date of the credit amount is 10th of October but yet it not reflected in my account...

Please resolve my issue !!!

Hello, I have order Samsung 43J5100 Full HD 1080 led TV 43" from Snapdeal on 20th Oct 2015 prise 26999 with courier charges of 699 and delivery was supposed to be done by or before 2nd Nov 2015, however after 11 days I am getting to know that Vendor/merchant does not have LED in stock and order is getting delayed. when I am searching for the product even now it is showing In Stock, this is cheating and misleading for Customers who put the order and the money is deducted and there is not even a single satisfactory answer or response or any courtesy call from Snapdeal made to me in order to let me know what to do next. For 11 Days the status was Vendor informed to process the order and this status was put on the day i put my order. If the product was not available with the Vendor how could snapdeal show the status In Stock on their website which is very misleading for the customers. I need a very strict action against the Snapdeal so that other innocent customers could not be tricked into spending money on orders and have to suffer without getting their products delivered. Even after repeated calls made to customer care, I am not getting the response and delivery of the product ordered. Warm Regards, Suhail Nisar [protected] Suhail.[protected]@gmail.com

I orders a product in snapdeal on 11/10/15.. but the product was cancelled by them .. They are saying that the refund has been sent.. but i haven't received money in my account.. Order ID: [protected] Yesterday when i sent the copy of bank pass book to them, they are saying as the dates are shown differently in passbook.. The transaction has been made on 11/10/15, bank has made the entry on 12/10/15 in the pass book. This is because the transaction has been done through debit card, so the debit date would have been delayed.. please refund for the cancelled product to my state bank account, accnt num :[protected], if the refund is not possible to previous account..

This is in reference tomy request no 08952240 against Order number [protected].

I had return my product to Snapdeal on 10th October becuse product is different & quality not good of INR 900. I had submitted my NEFT details to Snapdeal for refund. Snapdeal confirm to me on 12th they will give me refund within 4days.
however when I was not received payment then I called to Sanpdeal customer service about the matter, they had said to me they will trying to give me refund asap. after that i again called to customer service. Then they had say to me they did not revived my NEFT details. Then again I submitted my NEFT details on 25th October 2015. they was confirm to me they will give me refund within 48 hours. However still I am waiting for the my AMT.
Further I was marks more than 8 to 10 email to snapdeal customer service & refund service. They was not replay me & also they don't call me.

I am request to you kindly go through the matter & push to snadeal for refund as soon as possible.

waiting to hear from you.

Naiem Ahmad
+91-[protected]

I have ordered a laptop in snapdeal.com. I received a faulty product. As snapdeal providing 7 days easy return. Its not easy. They are cheating us. They are using simple trick. When I try to create a return or replacement request from website or mobile app, there an error showing contact customer care. But when I call their helpline, no option to talk with representative. Just some other option in IVR. My Order ID: [protected]. My registered mobile number [protected].

I had purchased the Vox V93 4GB tablet in snapdeal.com. Later i had issues in this tablet. So that i returned it with as it comes. After i got the tablet, i shocked because the tablet cover and keyboard is missing. I raised complaint and they told for neft the amount Rs200 but that link is not working for me. So that i sent the bank details and the customer care called me to confirm the refund. But still there is no response from their side, i am so much angry with this type of intolerant behavior from snapdeal, i already purchased 15 tablets from snapdeal but this is the first time i had experience this type of things from snapdeal.

This is the request id: 09761498 against my Order number [protected].