Snapdeal — Received product with old packaging with full of rust and MRP/Model discrepancies

Address:

Kolkata, West Bengal, 700001

I have purchased Fossil watch value Rs.7900/- aprox from Snap deal on 24th Jan 2016 and it was delivered on 27h Jan 2015. when i opened the package i found the product i was packed in old container full of scratches and rust of any other product which was as good as scrap, purchased from scrap vendor and box was having label of any service center.
I called to customer care and asked for replacement and asked them to deliver fresh product with fresh packing. but again today product was delivered to me in same condition.


I have called many time to customer care as well as social media team but every is saying we have forwarded the call to concern department and working on it.


Sir, just tell me how long i have to wait as no body is giving any date or assurance.


Never have a bad experience before with any e-commerce company.
order id -[protected]