Snapdeal — Refund not received.

dr.varun vijay

from Delhi, Delhi

Address:

500004

I have ordered online a micromax canvas spark Q380 mobile (white colour) on snapdeal vide order no.[protected].The MRP of white color was 5800 and of black one was 4800. They charged 5800 and sent a black phone with invoice for white colour. When i contacted them, they asked to return it back. I did the same. I called them on customer care about refund but always response was your refund is initiated. After few days they started saying that amount has been refunded into your account. I have sent them my account statement also but useless customer care is not ready to listen at all.

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Comments

Nath Subrato

from Delhi, Delhi

(A) I had ordered online a Philips AT620/14 Shaver (Black colour) on Snapdeal on 17 April 2016 vide order no.[protected]. The price of Rs 1, 839.00 was paid through SBI Credit Card. I called Snapdeal helpline number of customer care on 18 April 2016 requesting delivery on 25 Apr 16 as I would be out of town from 20 to 24 April 2016, which was acknowledged and assured on phone.
(B) To my utter surprise, after few days on 21 April 16, one delivery man of Gojavas Courier called me quoting his delivery order number FCBD 1683044 and that he was waiting in front of my room for delivery of the item. I told the person regarding my requested date of delivery was 25 April. But he said that he was not aware of any such thing but he assured that he will do the needful.
(C) On 25 April 2016, I received an SMS that my order has been CANCELLED without any information about REFUND OF RS. 1, 839 !!!
(D) MY EXPERIENCE WITH SNAPDEAL HAS BEEN ATROCIOUS AND WASTEFUL. I DO NOT RECOMMEND THIS SITE FOR ANY COMMERCIAL TRANSACTION BY ANYONE.

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear Varun(dr.varun vijay),

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

dr.varun vijay

from Delhi, Delhi

Snapdeal contacted me but with no solutions but for lame excuses. They are harassing like anything. Just giving reference no. And i confirmed from bank that no transaction was made. I have shared the bank statement alsi. But these useless people are not resolving the issue.
Dr varun

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear Subrato(Nath Subrato),

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear Subrato(Nath Subrato),

Hope you are doing good.

We wish to inform you that your refund has been initiated from our end.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Hi Varun(dr.varun vijay),

Hope you are doing good.

We hope your concern is resolved. Please write to us at [protected]@snapdeal.com in case you need any assistance.

Thanks,
Team Snapdeal