[Resolved] Snapdeal — Xolo X1 32GB

bskjaya

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500034
Website:	though facebook

I purchased the above mobile through snapdeal in December 2015 and within one month the mobile started heating and battery was draining fast. Yesterday I submitted the same to their service centre Deccan mobiles ([protected]) and today they informed me that it cannot be rectified here and have to send it to their HO which means it is a major problem. I asked the service centre people to give me in writing that the same cannot be repaired over here so that I can deal with snapdeal but were reluctant to do so. I called up xolo customer care and they assured to give me a call back which also did not happen. It seems both snapdeal and xolo are hand to hand in fleecing the customers. Horrible

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Aug 6, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Comments

Debangana Raghav

from Kolkata, West Bengal

They do not belive that this phone is a crap. If the battry does not work good what we will do with the features. Compared to Flipkart Snapdeal is Rubbish i must say.

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear Debangana Raghav,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear jhuma deogharia,

We would request you to wait for the user manual as we will share it with you as soon as possible.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear bskjaya,

Hope you are doing good.

Information about your Order ID and Complaint Number are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Team Snapdeal