Sony India Complaints & Reviews

Dear All, if you consider to buy sony product. please read my below email before you buy it specially sony TV. Also be ready to spend heavy replacement cost. They are asking me to pay Rs.15360 only after 8 months. I am still waiting for my TV panel to be replaced. Sony is just business minded and asking only for money without paying attention to customer satisfaction. THIS IS GENUINE EMAILS AND REPLIES WITHOUT ANY CHANGES. I AM REALLY FED UP WITH SONY TV. JUST WANT TO HIGHLIGHT THAT HOW SONY INDIA IS PATHETIC IN THEIR RESPONSE AND TOWARDS CUSTOMER. -------- Forwarded message[protected] From: Mohammad Ghouse Date: Tue, Aug 11, 2015 at 5:11 PM Subject: RE:'SonyIndia=[protected]'Service of Sony BRAVIA Model: KDL-32W670A IN5 bearing Sr.no : 2804124 purchase from Dubai. To: Sonyindia.[protected]@ap.sony.com, [protected]@ap.sony.com Dear maam, It's very easy for you to sorry whereas I have faced a lot of trouble given by Sony for over 2 months since my fist complaint on 4th June. It's really a very painful experience of my life. THIS IS THE MOST THIRD CLASS SERVICE I HAVE EVER FACED IN THE ENTIRE WORLD. You have taken good 2 months of MY VALUABLE time and ultimately given me negative feedback. I feel VERY DISAPPOINTED WITH SONY PRODUCT AND SONY TEAM. I HAVE SUFFERED EACH AND EVERY DAY EVERY MOMENT OF MY PATIENCE TO HEAR FROM YOU. HOW CAN SONY PEOPLE WILL TAKE SUCH A LONG TIME OF 2 MONTHS TO GIVE ANSWER TO CUSTOMER. I STILL CANT IMAGINE. ON 27TH JULY OF MY CALL TO CUSTOMER SERVICE WITH MR.ANUBHAV YADAV I HAVE EXPLAINED MY FULL PAIN AND HE APOLOGIES ME VERBALLY. BUT I WAITED PATIENTLY TO GET THE POSITIVE ANSWER FROM YOU BUT IT SEEMS THAT SONY INDIA IS NOT INTERESTED IN CUSTOMER SATISFACTION. RS 15360 IS A VERY BIG AMOUNT FOR A CUSTOMER WHO HAVE BOUGHT NEW TV IN JUST ONE YEAR. I HAD CHOICE OF LG SAMSUNG TV BUT I CHOOSE SONY OVER THEM CONSIDERING I WILL HAVE PEACE OF MIND FOR ATLEAST 3 TO 4 YEARS BUT NOW I REALSIED I MADE BIGGEST MISTAKE OF MY LIFE. I THANKS SONY INDIA FOR OPENING MY EYES WITH POOREST CUSTOMER SERVICE AND MUCH PAINFULL EXPERIENCE. I WILL NEVER EVER BUY SONY PRODUCT IN FUTURE AND NOR RECOMMEND ANYONE. THANKS ONCE AGAIN. MOHAMMED [protected] On 11 Aug 2015 16:44, "SonyCare" wrote: (SONY replied to my email dated 7th July on 11 august which came after my reminder on 11 august. SONY TOOK 45days to reply my email dated 7th july –WORLD CLASS SERVICE) Dear Mr. Mohammad Ghouse, Greetings from Sony India. Thank you for patronizing Sony products. This refers to your e-mail sent to our Service management and subsequent reply to you by the undersigned dated on 6th July 2015 in regard to the service of your BRAVIA Model: KDL-32W670A IN5 bearing Sr.no : 2804124. As explained in our earlier, Electronic failure may happen in a product in course of time. Service estimate Rs. 15, 360/- for Display panel has been communicated to you by our service center. We request you to approve the estimate so that we can carry out with the necessary services in your set. Kindly let us know your decision on or before 18th August 2015 as we shall keep this service request open till then We regret that we are unable to comply with your request to service the product free of cost or at discount. We solicit your kind understanding in this regard. Thanking you and assuring you best of our service support always. Warm Regards, Sony India Pvt Limited Nilima Dharve Customer Care Centre –West [protected] Forwarded message[protected] From: Mohammad Ghouse Date: Tue, Aug 11, 2015 at 1:00 PM Subject: Re: 'SonyIndia=[protected]'Service of Sony BRAVIA Model: KDL-32W670A IN5 bearing Sr.no : 2804124 purchase from Dubai. To: Sonyindia.[protected]@ap.sony.com, [protected]@ap.sony.com Dear Nilima / Service Head. I sent email on 7th July and waiting for your response. Its already one complete month & 4days. I am really surprise that brand like Sony is not committed towards customer satisfaction and delaying matter for such a long time. In the meantime; i made several phone calls to customer service with below detail but still did not get the proper solution. 1. called 27 july at 5.50pm - spoke to Anubhav Yadav 2. called 31 july at 4.35pm - spoke to Priyanka singh 3. called 9 aug at 10.20am - spoke to Chandni singh and then Mr.Anil Kumar. With my above all effort and trouble still waiting for your positive answer. All the time of my calls, i have been assured that resolution will be done in a week's time but its already 2 months now. As i informed paying Rs.15500 for panel replacement is not in my budget that too in just one year of TV purchase. I once again request you to please look into this matter and consider in replacing panel Free of Cost as a matter of goods gesture towards your frustrated customer waiting since last 2 months for your response. Awaiting for your positive answer. Thanks and regards, Mohammad Ghouse [protected] [protected] Forwarded message[protected] From: Mohammad Ghouse Date: Tue, Jul 7, 2015 at 4:08 PM Subject: Re: 'SonyIndia=[protected]'Service of Sony BRAVIA Model: KDL-32W670A IN5 bearing Sr.no : 2804124 purchase from Dubai. To: Sonyindia.[protected]@ap.sony.com Dear Nilima, Thanks for your email which finally came after 25days. I was about to lost my hope of getting a response from Sony India. This is really heartening to know that Sony is not striving to put an effort and support customer who has put in hard earn money in buying and trusting Sony product.This email from you is letting me regret on my decision to buy sony product. As i have mentioned earlier TV bought from Dubai and its covered under Jumbo electronics warranty which is the sole distributor of Sony products in entire UAE. Its just one year and you are asking me to invest another Rs.15500 (which is like paying 50% of the TV cost once again). Also i would like to mention that your service centre (sonu electronics mira road) are very rude towards customer approach and i will request to get this service through some other service centre. Kindly look into the same. This is really hurting me hard and i am truly disappointed in choosing Sony Bravia over other competitor like LG and Samsung. I really feel that Sony product quality is depraving day by day and i will be reluctant to choose Sony product in future. I again request you to look at the entire situation from customer's point of view and considering that only just one year is passed after investing a good amount in Sony TV. Awaiting for your early positive revert for the customer satisfaction Yours faithfully, Mohammed Ghouse [protected] On Mon, Jul 6, 2015 at 2:31 PM, SonyCare wrote: (SONY replied to my email dated 13 june on 6 july after 3 reminders. SONY took 25DAYS to reply my email dated 13june) Subject: Service of Sony BRAVIA Model: KDL-32W670A IN5 bearing Sr.no : 2804124 purchase from Dubai. Dear Mr. Mohammad Ghouse, Greetings from Sony India. Thank you for patronizing Sony products. This refers to your e-mail sent to our Service management in regard to the service of your BRAVIA Model: KDL-32W670A IN5 bearing Sr.no : 2804124. We sincerely apologise for the inconvenience felt by you. We had received your service request at our Authorized Service Centre – M/s. Sonu Electronics dated on 10th June 2015 vides Job no: J51407629. Upon inspection by our Engineer, we find the Display panel is needed to be replaced for the satisfactory working. Service estimate for Display panel has been communicated to you by our service center. We request you to approve the estimate so that we can carry out with the necessary services in your set. We regret that we are unable to comply with your request to service the product free of cost or at discount. We solicit your kind understanding in this regard. Thanking you and assuring you best of our service support always. Warm Regards, Sony India Pvt Limited Nilima Dharve Customer Care Centre –West From: Mohammad Ghouse Date: Wed, Jul 1, 2015 at 1:21 PM Subject: 'SonyIndia=[protected]' DISPLAY SCREEN PROBLEM- Sony Bravia To: sonyindia.[protected]@ap.sony.com Dear Sir, I am waiting for your response on the complaint. I am waiting for reply since 13 June. Its already 3 weeks passed. Please give me happy reason to be proud owner of Sony product. Please don't disappoint your good customer by not reply for so long. Awaiting for your positive answer ASAP. kind regards, Mohammad ghouse [protected] [protected] Forwarded message[protected] From: Mohammad Ghouse Date: Tue, Jun 23, 2015 at 9:16 AM Subject: Re: 'SonyIndia=[protected]' DISPLAY SCREEN PROBLEM- Sony Bravia To: Sonyindia.[protected]@ap.sony.com Dear sir, I send email on 13th June and it's already 10 days have passed and I did not recieved answer to my complaint. I would appreciate if you could look into my complaint and grievance asap. Awaiting for your early positive response. Kind regards, Mohammed ghouse [protected] [protected] Forwarded message[protected] From: Mohammad Ghouse Date: Sat, Jun 13, 2015 at 5:47 PM Subject: Re: 'SonyIndia=[protected]' DISPLAY SCREEN PROBLEM- Sony Bravia To: Sonyindia.[protected]@ap.sony.com Dear Sir, Even for same complaint i called customer care and spoke to Mr.Nikhil on 7 june under ref no. 25834528. Looking forward for your positive revert towards giving customer satisfaction. Kind regards, Mohammed ghouse [protected] [protected] Forwarded message[protected] From: Mohammad Ghouse Date: Sat, Jun 13, 2015 at 5:03 PM Subject: DISPLAY SCREEN PROBLEM- Sony Bravia To: sonyindia.[protected]@ap.sony.com Dear Sir, I had purchased Sony Bravia LCD model no. KDL-32W670A and warranty certificate is attached herewith. This was purchased on 1 may 2014 from Jumbo electronics Dubai. Its just over one year. Recently i have faced issue with display. Vertical bar (abt 4inch) is appearing in middle of screen which after 1 hour turns into black bar (photos are attached). I called local Service centre in MIra Road (post code 4011107) and engineer visited on 5th June and said we will get estimation of repair. They took 7 days to turn around and finally someone called me on 12th june and said that estimation to replace LCD panel will cost Rs.15500. . I was shocked to know that Panel is damaged so early, i have normal use of television and even since last 2 months we could not use TV due to school holidays and family travelled to native. So with minimal usage i am hard to believe that Panel is damaged. I trusted Sony brand considering its long term durability and i am totally disappointed with such problem and that too in such a short time.I bought TV just one year before. I am totally dissatisfied with Sony brand (though i have sony other product including sony ZR mobile ) and very much reluctant to buy any Sony product in future. Being a Sony buyer; i request you to look into this and do the needful. Rs.15500 for panel replacement is out of my budget. Awaiting for your early positive revert. Kind regards, Mohammed Ghouse [protected]

I am using android lollipop latest version. Even updated Sony Music app. But while hearing to songs.. A crackling sensation in song occurs and song stops abruptly. It is so annoying to see this. After it stops It starts again after 1-2 mins.. The cycle keeps on repeating. Till now I went to Sony customer care. In hitex hyderabad. They said there was a problem with headphones as they checked my head phones with another Sony mobile in their office. But it is not problem with headphones. Plz check on this

I have 40" LED sony bravia purchased @ 65000 INR which is now 2 years old . After 1 year of warranty suddenly display panel is showing black vertical lines on the screen, Sony engineer told to fix this its require new panel costing 22, 000 INR. Now After reviewing lot of websites and customer forum i found this is manufacturing defect as almost all televisions are facing same problem. Need consumer forum team help to get my faulty models fixed from Sony it is manufacturing defect.

Sir, I am working in bhel, trichy.I am purches Sony 10400amh powerbank.bower bank full charge indication. but not charging my all phone.i am order 10400amh powerbank.delivery idam 10000amh power bank.pls change in power bank.or refound my money.

I am order power bank Sony brand. Yesterday I checked it's not original sony branded power bank it's local brand.Mobile not charged correctly. I filling this company add.its frond . I want refund no exchange. dear team i want refund because you sended power bank is not original its duplicate copy. Request to you pl refend me & collect you duplicate power bank it is not chageing mobile proparly

I have given my phone- Sony Xperia C3 Dual for service on August 10, 2015. The problem was- the side button (power button) was malfunctioning. Job No: W[protected]. Ticket ID: [protected]. On 25th August 2015, when i enquired about my phone they had asked me to collect it saying it was ready. They made me wait for an hour and said that the phone was not repaired. They never informed me of closing my service. They were irresponsible and incompetent. They said they would return it by 29th August. They are not answering my calls properly. I would request the higher officials to take immediate action in this matter. I also hope you would return my email with proper knowledge of my phone. Abhilesh

I have Sony Mobile, Thats had probem. But Service Center not Good SErvice, ., So want 1- If they have Give me that old Hend set, Plz Give Extra 6, 12 month Extended Warrenty. Bcz After 3 months My warrenty period has been Expired..If That Handset again problem Then WHAT M I DOING ?... 2- Give me a new Handet, , 3- I want my money Return, Bcz, , I dont' Want Go with Sony. Witch one The BAD service Contact no[protected] Bls [protected] Bbsr 4 attachments — Scan and download

Complaint dated:26 aug, 2015 i bought an xperia z2 on 23 july from amazon.in, which i got replaced on 28 july because of its extensive heating.I got the replaced model on 2nd august. On 25th aug i captured some images at night and then my camera was totally fine. But when I removed my phone from charging on 26th, i found out that there were bubbles on camera and flash from inside which i thought would dry off within a day. But that didn't happen till the evening when i returned from office. So i called the customer care of xperia to make them aware of the situation, but to my surprise they told me that water damage was not covered in the warrany of a phone they claimed to be waterproof. I totally get that external flaps should be closed for that purpose but i never opened them until i went to sleep and only plugged in charging in the morning after which i didn't expose it water or anything like that. Instead they are blaming me for this saying that i left the flpas open and exposed it to water. I want my money to be refunded. It has been just 23 days and this phone is giving that much trouble. I demand immediate action to be taken against sony so that they would never fool people with false claims.

I have purchased my Sony Xperia M2 in Nov 14, in June 15 it is started auto switching off again and again, 1 week it continues so we switch off the phone and keep memory card and both SIM out and again inserted both & started. SIM was not read by phone it display the message "insert SIM card" then we send the same to customer care on 1st July 2015. He checked the same and told that SIM card slot to be changed; but till now we have not get my phone back from customer care every time he said 1 week. It is about 2 month such a poor service by such a big brand. I never expect this. I am sorry to say but this is why customer not interested to purchase Sony product. i have purchased Micromax phone because how you life run without a smart phone. Today also customer care person given me 1 week time every time they have different excuses: 1st week: it will take 1 week 2nd week: our technical person not yet received your phone 3rd week: your phone had liquid damage 4th week: your SIM slot is not yet received by customer center 5th week: Please send your Invoice copy 6th week: Please send your old job sheet 7th week: we have not yet received SIM slot by company 8th week: yet we have not received SIM slot by company Such an irresponsible person this is last week i am given them, then I will go to consumer forum and police for complain. Name: Amol Kumar Mob. No.: [protected] City: Korba State: Chhattisgarh

Sir As i complainted earlier regarding service issue of XPERIA Z3 compact I got a call from sony repair and replace department yesterday 26th august 2015 from Mr. SHRIVASTAVA for the return of my full amount against service issue after verification that my handset is under warrenty but somehow during transaction the transfer got reversed and from my account money got transferd on them forst they told me that send your mini statement so that they can reverse the transaction and than they said that tommarow for sure money going to transfered and now they were sayn that there account got blocked and the transfer going to happen on monday. The amount is 14699.45 so kindly check Contact no of Mr. Shrivastav is [protected] Name:Kumar Abhishek No:[protected]

I bought a SONY xperia M2 dual on 17 aug 2014. It worked for a month although it was terribly slow but I managed somehow. Then it started crashing down frequently. Since I live in a small town due to my job and am new here i couldnt locate a service centre. after few months i went home and asked my sister to submit it in the service centre where they said it happed due water pentrated inside(which absolutely rubbish as it never happened) and said this issue isn't covered in warranty and service will be chargeable. I then marked an email to Mr Kenichiro Hibi, MD Sony India Pvt Ltd and to Sonycare also. after few days I got a call from their corporate office and after a long discussion he finally agreed that this problem has nothing to do with water and that the motherboard has been faulty. I asked the Gentleman to either get the phone replaced or arrange for a refund. He convinced me that he will do the best possible. After few days i was informed that the handset is ready to be collected. Since i was away my sister picked the phone from there and they said that phone couldnt be replaced but motherboard has been changed. However they didnt gave any recipt or letter stating the same. It worked for few days and then again it started crashing and this time it was disasterous. The phone was getting restarted on its own again and again again. So i i was out of a handset again for a week. I then had to buy a new phone worth 10000 again to get in touch with my family and friends. After a month or so i again went home and submitted the phone to the same centre and guess what they said" Its due to WATERMARK" unbeleivable. I think that all they know about a handset. However i just took the recipt and came back. Then I marked an email stating all the issues again to the same people. They simplu bluntly replied that they will not replace or Refund. The phone cost 21000/- which went in vein as i could never use the phone. I had to spent 10000 more on a new phone as Xperia M2 never worked and they say they will not Replace or Refund. I had to face a lot of inconvenience due to their faulty production and they say they will not Replace or Refund. As a consumer i feel cheated and robbed.I have lost 21000 on that phone. they are lucky that this issue came up in INDIA because consumer law is not that strong here. Had it been any other country they would surey have been sued.

I bought a sony xperia z1( black) smartphone 2 months 17 days approx. From the first day it self i noticed over heating on my handset. I couldn't submit it first day it self because of some personal problems, but after using it all most for 1 month i submitted it at the sony authorized service center ( named iconnect located at sheetla mata road gurgaon, haryana). The very first day when i went their and submitted my xperia z1 for repair by telling them all my problems they were( heating, after heating 40 degree celsius to 44 degree celsius it starts hanging, behaves abnormal battery drains very fast) . They asked me to give the phone for formatting and software update . But after that is didn't show any kind of improvement at all i was daam disappointed . After using it for 1 week after the first repair i faced the same problems and then again visited the same service center as above mentioned then they asked me to submit my xperia z1 again for repair and they gave my smartphone after 14 days but still now facing the same problems as mentioned above and they opened my xperia z1 and didn't fitted it well it is missfitted it and noticed it today . Please help me to get out of these problems or replace my xperia z1(black). ( i have no proof to show that i truly did these above as the job sheet of my repairs has been collected by the sony repair center) i bought this smartphone whit lot of expectations but now i am thinning that this set was not worth of 25000 rupees. I am truly disappointed from this esteemed brand sony . Please sort out my problem thank you

I purchased Sony Xperia M4 Aqua on 17th June 2015. Within a month Flash light of the phone stopped working & photos were not getting saved. I called the Sony Xperia Contact Center, Service Request: 1-[protected] on 5th July 2015. I was asked to perform software repair mysel[censored]sing PC companion software. I was sent an email with set of instructions to be performed stating that at the service center, they shall perform the same instructions. This absolutely didn't work and was mere waste of my time as the problem persist. I then took the phone to service ceneter (S. G Infotech, Borivali West) on 7th August 2015. (Ticket ID: [protected]). On 17th August 2015 I received an sms to collect my handset. However, on 18th August to my surprise I was offered another handset as a replacement which was looking refurbished as compared to my new brand mobile. While I refused to accept it, manager intervened and assured me a replacement of mobile. He explained me that he shall right to Sony about this and get the replacement at the earliest which won't take more than 10 days. There was yet another surprise for me, after 5 days, ie. on 22nd August 2015 while I called S. G Infotech, I was told I shall get sms as soon as the mobile arrives, surprisingly, I got an sms that new ticket has been on 22nd August 2015 against the old one. (new Ticket ID:[protected]!! Which is apparrent that they had absolutely forgotten about my mobile replacement. It's been more than a month that I am struggling to get the customer support to resolve the issue with my mobile. Hence, I shall never recommend Sony product to anyone due to such pathetic customer service experience post sales of the product.

I submitted my handset SONY XPERIA Z3 COMPACT to your authorized service station I CONNECT located in GURGAON(HARYANA) on 13th August 2015 with power button problem, and they told me that they are going to tell me the estimate of repair on max 17th August 2015 as my handset is out of warranty because of water issue, but still they didnt revert yet and when i contact them they said in evening you are going to recieved an sms regarding estimate but till date i didnt recieved any sms regarding same, Kindly look over this so that i can get my handset back. Name:Kumar Abhishek My Job Sheet No:W[protected] Mobile No:[protected]

I purchased skny experia z1 in october 2014 and nw the cell is completely switchd off n sony people said that water triggrd turnd pink as water hs enterd d celphne so now the cel is not in warranty.if the celphne is water resitant than a single drop of water cannot mke d celphne off.i buyd sony celphne bcz of itx watr resitant quality bt i didnt knew tht thy servce centre would charge me 9000rs to fix it whereas my cel is stil in warrnty n wats d use of claiming water resitant wen itz nt.i want my cel to be fixed wdout any charge

I purchased KLV-32R422A SONY LED tv in October 2013. It has been only 1 year and 9 months duration and the my tv display panel is not working. The servicemen is saying that you should replace a display panel which costs around Rs. 15000. I dont believe that how SONY is using such third class parts which doesnt work properly. Dear SONY community, please look into a issue and repair it in free of cost.

Im purchase sony xperia mobile-C2004, In warrrnty period have screen issue after rework have another issue motherbord in only one half year have top most issue . sony is most big brand they give these type mobile im very disappointing. and service center not giving good service.

VERY BAD EXPERIENCE - DID NOT EXPECT THIS FROM SONY With deep disappointment i am sharing this - We bought Sony LED Bravia model No KLV-40R452A on 27th Oct 2013. In just a year and a half, In March 2015 the TV stopped working!!! The Sony Service Center repaired it and gave ti back on 18th March 2015. Today just after 3 Months the TV is not functioning again because of the same problem. We spent 53K to get the best Brand. If this is the experience with so called Best Brand Sony then i am greatly disappointed. I would urge for the company to kindly REPLACE the TV Set to avoid further bad experience and negative publicity. Please do let me know how Sony will help us in this. @25TH AUG: AND THE EXPERIENCE CONTINUES TO BE MORE PATHETIC!!! After patiently waiting for over a month for the TV to get alright we finally received the TV on 12th Aug 2015. On 18th Aug the TV crashed once again because of the same issue. So even after a month of depriving us of a TV the PROBLEM WAS NOT RECTIFIED. The TV has been sent back once again and this time with no replacement or any idea how long it is going to take to get it corrected!!! My question is DOES ONE EXPECT THIS FROM A PREMIUM REPUTED BRAND LIKE SONY? If the consumers interest and reputation is of any concern - WE SHOULD BE GIVEN A NEW TV SET.

This is an extreme disgrace to your company Sony Xperia that you have such a poor quality of service and product quality. I, SOMASUNDARAM had taken Xperia M4 Aqua on 29th of july 2015. The new phone I got was again faulty.So i asked the service center to replace my phone there only. My ticket id no is W[protected] and since 8th aug 2015 I haven't got my phone back.Its been more than a 15 days now and every time the service center people say that your phone has not come. I am frustrated by this behavior of your company and I seriously can't even think of taking a new Sony Xperia product now because of such a poor service and product quality of your company. I want you to look into this case and get my phone back or refund my money so I am cut off from this pathetic distressing and reuseful company of yours. I am hightly a disappointed customer now and if I dont get my phone back or my money back then I would not hesitate

I booked my complaint on 17/08/2015 regarding the malfunctioning of my laptop they said well send am engineer within 48 hours but no one visited then I called on 20/8/2015 then also same response then I called on 19th 21st and today all I am getting is Well send tommorow everytime same thing