Sony India Complaints & Reviews

Bought a phone Sony c3 dual. Seriously this phone sucks.. It irritates me alot.. 20 times hangs in a day. Processing is damn slow. Wht shud I do. and the back camera is a vga camera no picture clarity.why we buy a phoney just for making calls and for capturing some gud moments but this phone have nothing.dont make fool of customers.

I bought this TV on Aug 2011, for Rs.54500/- It came with a one year warranty. . On the 8th or 9th month after purchase, the screen had some white blurry lines over it. But this was visible only on playing HD videos, as the cable service rendered poor quality pictures already. On addressing this issue to sony service center, they said this need not be repaired now, and asked me to wait for another month. I waited, but blurry white lines on the screen had increased in numbers by then. The service center guys came in and checked the TV and said thats a problem with the cable network and not TV. . Anyway just one month after the warranty period expiry, these lines became more prominent. The panel color turned to a blue green and red gradient. This time the service center guys was ready to repair it, but for exchange of money. I was asked to pay Rs.24000/- to replace the panel, now. I couldnt bear this amount. Lost all trust in Sony LED's, and the high charge of its service. I had a Sony bravia CRT monitor which I used for about 8years+ without a single complaint. But the Sony LED Bravia let me down. On further research, I found that the KDLEX520 models sold during that time in India came with a panel that was designed for Europian countries. This panel just wouldnt last any longer than one year in a climate like India's. Many consumer complaints was later seen on the internet forums, and bogs later on. Most of the models were the KDLEX520 with the unsuitable panel. I now feel being enlisted in the Sony India's list of customers who were cheated by selling wrong products. I was out of station for three years, and now when I returned back I find the LED Bravia sitting like a dead unit with all dust on. And I feel quite funny that my old CRT Sony still might run if I powered it on. Hence, the bottom line is, Sony might have had a great reputation in making long lasting TV's.But that was all the old time's CRT monitors. But thats now ancient history. The LED's do not have any Sony Quality stories to add on to it... Most of them are bad, and are under routine repairs. . Do not Trust in the Quality of Sony LED Bravias. Theyre all bad. Just research the internet and you all could confirm the same. . . . . I cannot repair my KDLEX520 40inch Tv for a Rs.24000/- Just doesnt justify the cause. Big Sony fan here... but, I now Lost Trust in Sony. Palarivattom Kochi Kerala India

Tv is having picture fluctuation problem, complaint launched on 10/08/2015 . compliant not attended till 19/08/2015 3.00 pm . what kind of pathetic service is this . above all the service person is telling me when I had called him that do whatever you want but we will not attend your call as promised on Wednesday .

Sir, i have purchase sony xperia C3 Dual in November 2014. This issue upcoming within 15 days of purchasing. i had hundered of time complaint but no body attentions my voice. Sony is the best telecom company but their representative dont seriously working therefore, requested to you please solve my problem and confirmation to Sony mobile company. Yours sincerely Sumit Rana Mobile No. [protected]

Sir, I had purchased Sony Xperia Z and recently my phone was dead I gave to Sony Customers Care and Services and here 2 week passed still they says parts are not available I don't know what to do. Really disappointed from Sony services So please help me out from this situation

I have purchased Sony Home theatre from Reliance Digital store at Solitaire Park, Aundh, Pune in Dec 2014. The surround speakers of the same are not working . There is alsoproblem with FM reception. Request you to send your technician for repair at the earliest. Amir Shikalgar [protected]

Sir, with due respect i ram paul from teh. r s pura distt jammu wanted here to submit my complaint aginst the sony service centre for giving me all the time wrong estimate costs of mother board of sony led model no.. klv-32ex330. we r feed up with that being an lawer we will sue on ur company for misguiding us n not to took up our complain on priority basis.
we guys call ur customer care but they all the time told us that they have to detail regarding estimation cost n make us fool .i never recommend some other person to buy any product of sony india bcz of zero complait service and have no spare part on time ..i will tell every body regading this..this is rediculous. so plz its req.. to u guys to take up my matter asap ...

Dear sir/madam My name is sunil some one cheat me by ur site by add i see a add about a mobile he gives me a fone in 25 k i told him plz give me ur id n mobile box he told me that plz wait 15 min igave u the id n box but he did not come after 15 min i call him but no reply and after some time he put his fone off after this im going to compony and i told him that this fone is not work properly thay told him plz submit ur phone to know what is the problem i told him all this to know what is the problem i think the buyer add is fake and ifeel im cheated by some one plz help me or i go to court for my leagal assistent.its my humbel riquest i know u not which person who taken add in ur site

Poor product, poorer service. Hello! I had bought an Xperia ZL on 11 January 2014. Within six months it developed a problem and my voice would not go through the mic. I gave it to the Jaipur service centre and they gave the handset refurbished after around 15 days. In less than a year it started giving me the same problem. I managed for about a month using the headset and rebooting the handset with the hope of overcoming the problem. But it would simply not go. Then I went again to the Jaipur Service Centre. This time they told me that the set could not be repaired and I had the option of buying a new one by paying half the MRP of my old phone and the difference in amount in the price for the new handset. So essentially, a) I had a phone with an extremely short service life, b) I did not have the option of buying another Brand’s handset, c) I did not have the option of buying a cheaper Sony handset. With no other option, I agreed for the offer and the person at the Service Centre told me the following: i) I will have to pay the amount in cash ii) I will also have to give my old handset iii) I will not get any standby handset iv) It will take 8-10 days for the new handset to arrive v) The new handset will come in a sealed box and I will get all those accessories which I return. So I went to the Service Centre with cash. But now they told me to get a DD in the name of Sony India Pvt. Ltd. So I went to the bank, got a DD made and paid Rs. 50 for the DD. Went back to the Service Centre to give them the DD. There was no news from The Service Centre for about 8 days and so I called them up. They now said that the DD would not do and I have to deposit cash!!! So I again went to the Service Centre and deposited cash. Now Sony had my handset, cash plus the DD!!! I finally got my handset on 10th of August. BUT I did not get back my DD I would get only the handset and no accessory. (Ie a new handset with no compatible accessories !!!) The Service Centre people now said that I would get only the handset and nothing else!!! I finally got back my DD after some follow up on 12th of August 2015- fifteen days after I had deposited it. I went back to my bank to get the DD cancelled and paid Rs50 as cancellation charges. I have never felt so cheated before!

Dear sir, I have a sony xperia zr mobile phone. The display of the phone recently broke by itself without subjecting to any physical damage and not meeting with any kind of accident.The phone is still under warranty but the service center in chennai refused to repair it within warranty saying physical damage will not be covered. Now i feel cheated because the 1.The mobile was advertised as shatter proof (Shatterproof sheet on scratch resistant glass) 2.The warranty should have been honored since the physical damage was not caused by me but it happened due to poor quality or defective product. Now i want to file a petition in district consumer redressal court.

Complaint against Sandeep Kumar, Employee of your Service center, Bathinda, Punjab. A complaint for repair of Sony LED was got registered on[protected] with your service center, M/s. Adev Electronics Bathinda, Punjab. One, Mr. Sandeep Kumar ([protected]), Employee of service center visited on[protected] our home for it. He informed that repair of LED will cost Rs. 14700 and he remain seated for some time at home and asks our lady member that he will repair the same at personal level at a cost of Rs. 8000. About it my wife informed me at the office and after arguing it was refused to get repaired the LED. It came to our notice that he had left with some part i.e. a Chip of LED while it was got checked for repair of LED on next day by some another mechanic. Though on[protected] he insisted us again and again till 9 pm for repair it at personal level for Rs. 5000 but it was not acceptable to us. All these issues were brought into the notice of the owner of the service center at his mobile no. [protected]. We have already paid Rs. 250 as service charges by receipt no. 1025. We feel too much harashed by your local service center of esteemed world known Sony Brand. Till date no proper response came from service center. Hence we left with no alternative but to lodge complaint at yours. Moreover we are going to lodge FIR with concerned employee/service center and shall move to consumer court for such harashments and lose. Regards CA Kamal Singla Bhatti Road Bathinda [protected] [protected] [protected]

False commitment frm sony vaio customer care, for recovery window 7, but care centre: named as- hateshwari care centre deny we don't have recovery for ur laptop n we dont know abot ur issue bt i had a call from sony india tha go to that cre centre fr aviablity recovery

Am working middle class Indian. Am working in an IT firm having more than 2 lakh employees, all my hard earned money I spent 3 years back and brought a SONY – KDL46EX720 (MRP 89, 000/-). When question raised for a TV, I blindly went for Sony. This was the biggest mistake of my life. In 3 years’ time I get shocker by the service guy. I quote “Sir, your TV panel is spoilt. Need a replacement and this might cost you upwards of 25, 000/- ” Are you serious? Is the product even tested before delivering it to end user? Are we scape goats sitting here and opting for such a cheap built Sony? If this was not because of a cheap panel you manufacture, then in no way within 3 years’ time this TV can show this problem. I want a quick resolution to my problem. Am not ready to spend a single penny over this. Are you insane, 25% of new TV cost I need to pay to get It repaired? If I don’t get a response from CEO or whomsoever it concerns, all I am going to do is, post this (along with snap shots of the TV screen with horizontal black lines) in as many as social forums possible and also I tell this to my fellow 2 lack employees never ever go for Sony because of this problem.

I have bought 32 inches Sony LCD from the authorized center. But just after 3 years suddenly the screen started become double and colors went off. After few days the there is a problem in power supply as well the TV doesn't start.Servicing requires a huge amount in which I can buy a new Led .Really disappointed with such a reliable and trusted company.

Self purchased Sony Experia E3 DS D2212 Black smartphone dtd 5.4.2015, from one of the shop located at Pune, Maharashtra .It was performing well in operations till July 2015, thenafter the device went into problem . Cause of problem as device failed to start when power button was pressed for the same . We registered a complain under ticket no [protected] dtd 7.8.15, same was tackled by Sony Service Centre in pune, Pune-411037. Service guy over there confimed that will check and let you know . They searched for the problem thereby keeping the same under their custody for nearby 2 weeks, after that they gave a call saying that device being waterlock . Reason for which water percolated nearby power button and same needs to repair on chargeable basis with approx INR 2500/-, where warranty stands void . After listening we tried telling him that device was not used in rainy weather nor there was a chance for water to pass through on the use we made.Also requested him to show us inspection report followed with photos which he was unable to produce . We expect Sony India should supports customers thereby listening to their problem correctly, what we spoke to service centre was all in vain . Request you to pls look over the matter thereby instructing service centres, location based at pune once again to take corrective action and measures over troubleshoot piece . Note : Herewith we would like to attach some documents which helps as an evidence .

I purchased a new Sony Xperia Z mobile (IMEI no.- [protected]) from Venkateshwara Distributors Pvt. Ltd., K-103B, Lajpat nagar_2, new delhi[protected], [protected]) on 6August 2014. Few months ago i went to sony service centre to get my phone repaired so i submitted the phone in the service centre but few days later itself my phone was returned to me unrepaired because according to the company the IMEI no. of my phone is registered since year 2013 so according to it my warranty was expired already. i contacted the dealer from where i purchased the phone and they said they will look into the matter so i kept waiting for a response but till now my problem has not been resolved and my warranty is now expired and my phone is yet unrepaired . i want to push charges against the dealer because my phone's imei no. was registered already and against the company because according to purchase my warranty prevailed . i want justice now. my name -PRATEEK JAIN mobile no. -[protected] email- [protected]@gmail.com current location- delhi

Hi team, This is to inform you that, i have purchased phone sony aqua m4, after only two days using i am facing some issues in my phone like as PHONE HEATING & bATTERY BACKUP ONLY 2-6 hours only.I have visited two service center with 3 days, one is Nehru Place & Lazpat nagar but no one any help with us .7 day of TAT of replacement phone, when i am facinng mor issues in my phone so please change my phones on priority. JOb ID-W[protected]

My mobile is sony ericsson W20. 3 Years before its purchased. Now sony is not develop any spare parts for it. My mobile is damaged and service centre told me to change stip.. Due to unavialbility of the stip I can't repair my mobile. When we purchase a cell we expect that will get a good service from company. But after some times all companies close their exisitng product and going to new launch. So normal people will be compelled to buy a new cell. My word against company. I need justice from you.

I have bought Xperiac3dual phone few in March 2015 it hanged regularly but I ignored then the phone got damaged just a few months after purchase during a call it just hanged and never started again and when I gave it in service Centre for repair they said for display change and replaced phone with a damaged part instead of giving original as guarantee was there.

Below email sent to service head on 11 Aug 015 - No reply todate... Today, 11 Aug 2015, I had taken my SONY Xperia C to your Authorised Service Centre HRR at Lamington Road, Mumbai 400007 for cleaning of Front Camera dust ONLY (mentioned in job sheet). Relevant Job Sheet attached. When I got the phone back around 1:00 pm, the front camera was only slightly cleaned, but inexplicably, they also upgraded my software, which I had not requested for and charged me Rs.300/- on a manual bill NOT system generated bill as mentioned in the job sheet. As I was in a hurry, I had no time to wait to ascertain all the facts at the Service centre and left. I trusted SONY's integrity. But sad to say, when I reached home at 6:30 p.m. I realised that these people had made a complete fool out of me. Not only did they not solve my problem, but they did something which I had not even asked for and went out of procedure by giving a manual bill. I am sure this money will not be accounted for. It seems they have a dual accounting system with offline bills and they may be generating unaccounted for money. Dont know how many such instances may be occurring daily. Request you to investigate. Please check the antecedants of your service centre appointees before you trust them with SONYs name and reputation. I await your response to see if SONY really cares for its customers. Else, its goodbye to Sony, not only from one customer but all his friends on various social media sites as well as the consumer guidance society, press & certain channels on TV which tale up consumer grievances and see them to the logical end. Will be sending a copy of this mail to SONY Japan also. Terribly disappointed. Percy K Jasavala Mumbai