Sony India Complaints & Reviews

Today i got the product(26.09.2015)and watch the headphone was little bit damage.i[censored] see the photo which is uploaded by me, there is the clips not pinned. i want to return the product and get a other one. my phone no-[protected] product order no[protected]. email.[protected]@gmail.com.

I gave mobile for repair on 08.09.15 vide Job no. Wii[protected].
Just saying will be repaired next week,
No result till date.

Today i contacted, chat officer, with no proper reply.

Asked to contact senior,

was promised that senior will call me at 4pm
but sorry to say Till 6.oopm no one had called me at [protected].
This is the service of Sony.

I bought a handy cam battery NP-FV50 on 15th September, 2015from Sony Store in following address. DOOR NO. 1-99/64/30 CYBER HEIGHT OPP CYBER TOWERS MADHAPUR HYDERABAD - 500081 T:[protected]. When i was buying he initialy swiped my card and then he said power supply is not there for him generate the bill. Then i asked for manual bill for which he said they dont have manual bill. He said he will send the soft copy of the bill to my mail ID and till date they have not mailed me. I tried to contact them through phone, but no response.

I recently purchased Xperia c 4 dual on 18-sep-2015 from Sony centre at ghumar mandi chowk Ludhiana when i purchased the phone sales person tells me that if you face any issue with in one week he will replace the mobile phone. Just after 2 - 3 days of purchase i feel issue sometime touch screen is not working. I contacted the shopkeeper for resolution of same he suggested me to update the software of the handset but the problem persists. so I again contacted the shopkeeper on 25-sep-2015 and requested him to replace the same but he refuses to replace the handset and asked me to go to the service centre. I go to service centre on same day and the asked me to leave the handset with them so that they will trace the problem and repair it i asked them to send the mobile phone for replacement as the issue arises with in 3-4 days of purchase. kindly suggest should i file a case in consumer forum if they did not replace the handset ?

Maine itna costly phone aise paresan hone ke liye nhi liya tha is phone se bahut zyada paresan Ho gya me itne ghatiya products h Sony mujhe pta nhi tha warna me phone nhi leta or phone one year me 3 times service centre me dikha chuka yhi kam reh gya kya abhi bhi phone service centre me hi h itna paresan Kr dia is phone ne Sony Xperia Z2

I've been a regular customer of sony for more than 10 years.The latest phone i'm using is sony xperia e1 d2105.but problems started from about a few months from purchasing. the display goes blank sometimes when i get a call, and moreover it's sound is not at all clear.It had a warranty of 1 year, but phone is not working properly.I tried to replace it many times.whenever i reported this to the nearest service centre in palakkad, they're saying that the set will be replaced soon.but i don't feel their service as satisfactory to me.so please, i demand a reply or solution for my problem as soon as possible.

Sir i purchase a led tv klv-32r412b[protected] sl no 3277793 on 14/may/14. but it suddenly off and red led blink on 15/11/14. it was sent to sony service centre bikaner. after 7 days they say that it is ok now. but on 18/9/15 it could not switch on. i complaint to service center. engineer jhummer come to my house and check the tv and said that tv mother board is gone and repairing cost is around 9000 rs. i am shocked. form the beginning i always asked for replace the tv but service centre continues repairing it. i am a middle class and cant afford the repair again and again there for we spent a larger amount on your product so that it will last long but its performance is not satisfactory . such type of piece of tv demoralise layman and customer afraid for purchasing products of higher cost than other companies product with same features in lack of poor service and unsatisfactory performance please take it positively and response accordingly.

I had purchased mobile model: E5363/Xperia/C4/DS/Black on 31st July 2015 and since then I was not getting the services for what I had paid. Presently, the mobile is under observation and repairing mode at service Centre NRI Electronics Ghaziabad since 5th sep 2015 to till date (i.e 24 sep 2015). Whenever I talked to costumer care I was told that you have to wait and service requires time and you advised to have the patience. My registered inquiry regarding this is : 1-[protected] in SONY India My complaint is that is it fair to wait for so long time for getting the services for what I had paid to company. Why I am not getting the new product if it is taking so long time. I am totally hopeless regarding the service and I also would like to recommend all other users that please do not purchase this product because service center is also hopeless in that product because the technicians had tried two times but failed till date.

Let me introduce myself Vimal Gupta permanent customer Of SONY using many product. Recently I had purchased many products from you authorized Sony Centre, which are: 1. HDR-PJ670\Black (10CAM), purchased on 18 July 2015, Invoice No: 5093756 2. ECM-W1M (10PVCACCY), purchased on 18 July 2015, Invoice No: 5093756 3. E5363/Xperia/C4/DS/Black, purchased on 31 July 2015, Invoice No: 1149 4. SRS-X2/BC (NFC Speaker), purchased on 31 July 2015, Invoice No: 1149 I am very much happy to give my positive feedback regarding the services from item No. 2, 2, 4. But at the same time let me tell you very frankly I am very much unhappy to receive the services from Item No. 3 which is Xperia/C4 Mobile. Since the date of purchase (i.e 31st July 2015) of the mobile I was feeling trouble in getting the services. I had submitted my mobile to your authorized service centre at NRI Electronics GT Road, Choudhary More, Ghaziabad, Ph:[protected] on date 5 September 2015 Ticket ID: [protected] Job No: W[protected], but sir till date I am very sorry to inform you that I had not received my mobile from your Service Centre, Ghaziabad. However on 10 Sep 2015 I received the phone from service centre after its repairing of motherboard (it was communicated from the technician of the centre but I am not sure what hat had been replaced) but it was again resubmitted on next day because phone was not giving proper services. Now, I want to ask with due respect, is it fare? Many times I had talked to customer care but they always advised me to wait and watch. Again I want to ask why I should wait since so much long time? Let me tell you very frankly, I did not use my phone even since a single day from when it had been purchased (i.e 31 July 2015). Now, it’s my humble request to you, kindly do not use my phone for R&D at service centre Ghaziabad. Provide the services thorough the phone for what SONY had been well known worldwide. If it is not possible to repair it, kindly provide new set to me immediately.

I purchase new brand Sony laptop at[protected] also (extended warranty of 2 year) and problem (hang, all apps are not responding, data lose, memory problem, touchpad problem, automatic restart) start in these at[protected] so many time I'll be round off to the service centre they take laptop and return it after 10-12 days after 2 month again problem will started now I'll took it to Indore service centre then after I'll took it back in 4-5 days after again its getting same problem now I'll took it to Bangalore at[protected] and they return it to me[protected] now its[protected] and again same problem will started my full year waste in problem solving I'll spend approx. 15000rs in traveling and my 50000rs are wasted in laptop total my 65000rs are wasted I request to the Indian consumer complaints solving service to solve my problem Aayush shri shrimal Ratlam (M.P)

I bought the Sony Bravia 32" LED from Sony Centre, Christianbasti, Guwahati just 2 & a few months ago and the problem started. It's very much breach of trust that the trust we had in Sony Bravia LED TV taking to the worst impact. I trusted Sony so much and if a branded company like Sony cannot give the best service then it has no wright for selling products in the Indian market. I have contacted the Sony Center Sales Personnel who sold this product to me but he has given me a very cold response and not even given me any information about the complaint resolving.the most stunning is the fact that he dont even respond to my repeated calls. I want the justice to this. We are unable to view the TV for a long time due to dancing images and double images colour fluctuations etc. Please do the needful in this regard so that the company should not try this type of malpractice & give immediate responses to the customer complaints.

Hello Sir/Madam, Hope you are doing well. I Bhupinder Singh write this email to inform you that I recently bought Sony Xperia M4 Aqua mobile Model No: E2363 (White), IMEI No: [protected] from Reliance Shop Address: 558373/2, 100 feet ring road, 1st phase, BTM Layout, 2nd Stage, Bangalore-560076 on 20/09/2015 Time: 21:22 PM. Through this email i would like to inform you that I found its a damage mobile phone as Its slim slot 1 was not in condition to work and left side of the screen there is minor gap or space on the handset and its a waterproof handset. Firstly I went to Reliance Shop I showed him the mobile and issues which were there in the handset. Reliance person told me that I should go to Sony Service Center and I follow the same. Secondly I went to Sony Service Center ABHIVRUDHI TECH Address: 235/12, Suraj Center, Ground Floor, 27th Cross, 7th Block, Jayanagar, Bangalore and i showed them a problem and I have given my Sony Xperia M4 Aqua mobile to them on 22/09/2015, Ticket ID: [protected], Job No: W[protected]. Reliance Shop is saying that I should go to Sony Service Center because this issue will be resolve by them and Sony Service told me you got a damage mobile from Reliance Shop but we are taking this mobile and will be sending this mobile for repair. So right now I am felling like a fool after taking this Sony Brand as of I purchase this Sony product first time. Kindly replace my phone and give me a New Sony Xperia M4 Aqua mobile or Refund my money back to me for that I would be very great full to you because i paid you the money for a new product but you gave me damage product and I do not want to use repair product. Reliance Request ID:[protected] Sony Service Center: Ticket ID: [protected], Job No: W[protected] Sony India request number: 27760070 Regards, Bhupinder Singh Mob: [protected]

Respected sir Iam aneesh kalekar i have bought Xperia m4 aqua on 3 aug 2015. My phone has too many problems like calling is a main and irritating problem. When i call someone i can hear his/her voice but he/she can't hear my voice can you give me the replace of my phone. Another problem is when i record a video that video is completely corrupted and i have to reboot my phone and i need to record that video again plz do something.

Contact - Aneeshkalekar
Phone no - [protected]

Respected sir I have an external hard drive which is 1 year old it wasn't working properly it was hanging too much it wasn't able to open after few days it wasn't get detected I took it to sony care they give me hard disk as it is they don't change thatafter that I called to customer care he also didn't help me my kindly request is please help me on this I will wait for your reply sir please help me

My name is sudhir kumar mob. no.-[protected] and i purchase sony ezperia c4 (imei no.-[protected]) since;- 27-jun-2015. i am sick of this phone due to hanging and touch problems. i went sony service center(care and care service center) times but he didn't solve my problem.this crevice center quality and behavior is very rusty. i request to you please solve my problem .

I bought a mobile phone on 06 june 2015, but it is not working properly since I purchased it. Now I found the problem that the loud speaker is not working. Hence the mobile is sent to Sony authorized service center (Benchmark InfoTech, Ganganagara, Bengaluru 560024) on 15sept 2015, Job No w[protected]. But even after 8 days of time it is not received. on enquiry the are asking some more time to return it duly repaired.

I bought the Sony Bravia 32" LED from Sony Centre South City Mall Kolkata just 1 year ago and the problem started. It's ridiculous that the trust we had in Sony Bravia LED TV taking to the worst impact. I trusted Sony so much and if a branded company like Sony cannot give the best service then it's nevertheless to say please stop Making products. I want the justice to this. We donot use the TV remote but still the source panel of HDMI 1, HDMI 2, TV, VIDEO... Panel comes automatically on television.

I had purchased SONY 40” SONY LED TV Model No. KLV-40R 562C (SERIAL No. 4522845) from authorized dealer Sri Ganesh Appliances, Raichur on[protected]. I paid Rs.53, 900.00 by cash and obtained receipt No.5257 dated[protected]. After few days I found there is some problem in this product. I complaint the above problem to sony service center raichur, service Engineer made visit to my house on dated[protected] and taken this product/TV for further inspection and issued SERVICE JOB SHEET NO. J52272973 dated[protected]. Now I came to know from service engineer that the mother board of this TV got damaged and need to be replaced. this TV is purchased 3 months back only and still under warranty period i.e. up to JUNE 2016. now i request/demand the replace this faulty LED TV by Brand New LED TV of same model. but they are refusing my request/demand and they are telling they will done only repair. therefore i request you kindly help me for replacing this faulty TV with New one. Thanking you sir, Regards S. Eranna Cell. No. [protected]

1.While making a call it asks by which card do u want to make a call.Once I press one sim card it asks double to make a call sometimes which shouldn't happen in branded company. 2.Takes too much time to capture photos & we can't capture in little bit darkness. 3.Overheat issue 4.There is no option to cancel software update it asks update software until I not installed. Please correct all the drawbacks in software update...

My life's biggest mistake when i purchase sony xperia M4 aqua vide bill no. 21727 dt. 20/8/15 of Cell Guru M2K Mall Rohini, Delhi - 110085. First time in my whole life I purchase the sony brand product and that's my biggest fault in my life because this is the waste of money of Rs. 20000.00. The very first day I check of buying the mobile facing problem in SD card. I was going to dealer and ask to replace the same due to technical problem in phone. But they refuse to change and ask to check the handset and after 3-4 days they return the set as same position and ask to go to Soni service centre. I was going to soni service centre in Rohini M/s JP Electronics and they also refuse to replace the same and ask to repair. After 3 day they return and ask to repair the problem. But the same problem facing in phone again and again. I was disappointed from your service. My phone is presently with your service centre from last 10 days but service centre give reasonable reply and not replace the phone nor repair the phone

11nd Job no. W[protected]
111nd complaint = Job W[protected]

1 complaint slip missing
VERY DISAPPOINTED FROM SONY and request to replace the same asp. Other wise I am going to consumer forum and file the complaint against you