Sony India Complaints & Reviews

I bought Siny i3 Laptop. Hardly used for about 6-8 hours. Stopped working. Battery is OK when checked with other Sony Laptop. I request all who view this. Please don't buy Sony Laptops. They are sub standard. Shashi Email ID: [protected]@gmail.com

Dear Croma & Sony Mobiles, I V.Shiva Kumar is very unfortunate to purchase Sony Z3 mobile from Croma panjagutta hyderabad branch. When i visited showroom for a iPhone your team member suggested this phone and mesmerized me to shell out Rs.38, 191/- on 14th march 2015. Invoice no SLF02A[protected]. Very first time i tried purchasing sony mobile and i am a very old customer of sony products. As a old customer of sony products & croma store i was easily influenced to purchase Z3 phone though i was mentally prepared to buy a iPhone. During the process of purchase Croma representative had given me complete hopes on the service part and on next level they assured door step service if required. Very few days after i starting facing some or other technical problems with the phone and i got adjusted myself rather than visiting ruthless & senseless service centres of sony. Initially i had issue with software and i got habituated slowly myself. There are after few days few drops of water fallen on the phone and that lead to speaker problem. As i was assured that this as a waterproof phone i approached first croma store and from there i was directed to sony service centre in secunderabad. Now the problem started herein service centre. My sister and mother visited service centre on 12th aug to get this repaired, your technician stated that to change in speaker it costs about Rs.12222.26/- and we were shocked to know this. For a better clarification i personally visited the store and your store manager Mr.Siva gave a fantastic reason stating that there is process to open the cover of the phone and in that process screen will get damaged hence, i need to pay for the screen and lot many spare parts. He had a very silly reason that phone edge was damaged and for that reason they made this as out of warranty. My straight question to SONY is that why do you penalise me for your technical reasons.i own a samsung phone and i never had any kind such stupid non-sense stories. The way service centre guys handle clients is very pathetic and ruthless. Just our visit to service centre seen in a commercial way. I had a lengthy discussion with Mr.Siva about the case and he slightly agreed that this should be covered under warranty and promised me he will check with central team on this.His version is left edge corner is damaged and due to this while removing the panel there are chances that screen may be impacted. My version is i just want to change the speaker inside which was effected by few drops of water . Being a waterproof phone how can it happen. Mr.Siva hardly responds to calls and even after receiving call also he will always have a statement that I WILL CALL YOU BACK WITH SOLUTIONS and that call never come . Even after shelling out Rs.38, 191/- i am forced to use a ordinary phone which is my back up. And this is for more than a month. Again on 9th sept i revisited store for the confirmation on the repair of the phone and this was a pleasant experience. Receptionist patiently heard about the actual problem and made me to meet technician personally there that person agreed as this should be under warranty and raised invoice as under warranty. Technician who is from chennai told me that screen will not be changed and only speaker would be replaced and even i want the same to be done. First visit details : Date : 12th Aug 2015 Job No : W[protected] Warranty Category : Out Warranty. Second Visit Details : Date : 09 sept 2015 Job No : W[protected] Warranty Category : In Warranty ( In job sheet it was mentioned as out warranty, receptionist explained me that there is a problem with system and in internal comments it is mentioned as IN WARRANTY). After 2 days i received a SMS stating i need to pay 10, 000/- odd + taxes to get this repaired. When you agreed this is under warranty why do you charge me. How come you have different views on the same problem. in first it was told that OUT WARRANTY and in second visit it was told that IN WARRANTY ( though in job sheet wrongly mentioned as OUT WARRANTY, for a clarity check the notes / comments mentioned by the receptionist ) Today when i had a conversation with Mr.Siva store manager he started fooling me that job sheet came with OUT WARRANTY and you agreed for that. Where as receptionist clearly told me that it was a technical problem and internal comments are clearly mentioned. Sir - this is all about trust on the brand of CROMA & SONY. For the sake of money dont play with emotions of the customers and this is not at all acceptable. I need explanation on this case and i want this to be covered under warranty as agreed by service centre people. I suggest CROMA & SONY to do a investigation on this case. Its already more than a month i am not using this phone. I want my phone to ready by 18th of this month. Also, Mr.Siva told me that he had a mail conversation with central team on this issue. Kindly investigate if he really did this or not. Kindly, address this issue and give us mental peace. I had huge mental pressure due to this kind of irresponsible behavior. Rgds, Shiva [protected]

Good Evening, I am Varun, a loyal customer of sony with 6 sony products. I bought a vaio in the year 2010, recently found an issue with the graphic card. The system screen was not displaying. I happened to approach a service center, where they expected a graphic card issue and said graphic card needs to be replaced. for data backing capabilities he has guided me to another service center, where they said if graphic card is having issue, entire mother board needs to be replaced (worth 12000/-), which was quite not believable (being educated). finally my problem is resolved by minor adjustment in the graphic card and nothing ever needed any replacement (costing me 800/-). In the first service center, they asked for replacement of graphic card, without even looking into the scale of the issue. In second case it is a definite bluff, as we even tried to convince him that graphic card would be a modular product and entire mother board replacement should not be a requirement. But he stood his ground which is showing his clear intent to loot people. Address Of First Service Center: Adayar CHENNAI Address Of Second Service Center: AR. A. S. APPLIANCES C P RAMASAMY ROAD CHENNAI Form, Varun [protected] varunraj.[protected]@gmail.com

I dr p ghorai is a army medical officer working in command hospital kolkata, a call booked for repairing my home theatre, in [protected]. One person visited for this after 7 days. He did nothing took 171 rs and flew away. My home theatre in same unserviceble condition. I have service job card sheet. In which job no is 23shbl905. But no job done. But money taken for job. Please do imediate action to the service centre, and please make my home theatre serviceble. Reapted disscussion done on [protected]. But they are also sit idle. Hope or erly action thanks. Mob no [protected]. Adress 6 / 2 hooghly view hastings kolkata 22.

Mera sony xperia c mobile achanak se band ho gya...Fir Mene apna mobile kalyan ke sony service center me banane dala... to mene service center me kaha ki mera mobile achanak sse band ho gya he to please muzhe banake dijiye to unhone without checking muzhe dead phone ka problem bataya or 3rd day ko kaha ki apke mother board me water gaya he to apko 6000rs money pay karna hoga to me service center me gya or kya huwa pucha to unhone kha apka charging circute me water mila he to apko[protected]rs pay karna hoga to mene kaha ki muzhe call pe bataya ki mother board me water mila he fir ab aisa kesa problem agya he Fir unki manager muzhse baat nahi karne lagi muzhe thik tarah se response nahi dere the ignore kar rahe the...or kehne lage kisko bhi email karo call karo... or mene unke sinior Mr.Dhiraj ji ko call karke apni complate batai unhone bhi thik se response nahi diya... Dear sir/Madam... Meri yahi request he ki mere mobile water damage nahi he or nahi usme water he wo service center muzhe fasa raha he to please muzhe mera mobile banake chahiye or ha mera mobile abhi bhi warranty me hi he fir bhi kharab huwa he or ye log paiso ke liye zhuta reasone dere he or mobile check karne ke hi 114rs mangre he... Proof he mere pass mera mobile service center me he unki recipte.. My name is Aakash sonpasare Mobile No-[protected]/[protected]...

It's better to buy samsung it's worthless to buy sony, they can't provide a reasonable service, they r in sense of earning money, it's better to throw in river rather to give in service and buy other company phone, actually this should be written in Facebook page so that the innocent costumer will not get in this problem, sony sucks

I have requested for the installation and demo of my tv on 28/08/15 vide my registration id no. 27253234. Service engineer contacted me three times and i informed that after 5 pm come for installation. Thereafter no service engineer contacted me. Again i contacted customer care, they informed that my request cancelled. I asked the customer care how you can close my request without approval of me, for this they told that this is our routine. Again i requested for the same vide my id no. 27486971 on 09/09/15. Till todate sony company or the service centre got the interest to install the tv since 28/08/15.

I hav 8gb sd card and 2gb internal memory. My cell always show your internal memory is full. Please transfer your pictures videos and music to sd card. And wen i click on transfer there's no pictures or videos to transfer. M realy tired of this. For proof i am attaching the screenshot of the same. Please help me with the solution. Or is there anythng whatever files i recieve via whatsap is automatically stored in sd card.

Mai sony xperia z3 09/05/2015 ko liya tha abhi teen mahina hi huwa tha ki mobile me bahut shara problam aa gaya service center me 18/08/2015 ko jama kiya aur hame 11/09/2015 ko phone mila phone ok na rahne ke karan maine phone receive nahi kiya service center bola 15 din aur lage ga company se baat ki to wo bhi meri koe help nahi kiye plz help me

Very poor service by sony.3 times i submitted my phone for repairing which is in warranty till time problem no resolve.Every time service person says now phone is ok but when i use it again same problem found.I am very frustrated with the poor response.I am working man i take off from my office to submit and pick the phone.Who will bear that loss.If company is unable to resolve my problem then please replace my phone with new phone.Service center address is attached with bill. mobile sony xperia E3

I had purchased a TV (Sony Bravia) from Next store Guwahati (Model no.KLV-32CX350, serial no.[protected] in May 2012. I walked into the store looking for a television. The sales guys told me that this TV (the one I bought) was a very good TV and would function without any trouble for a minimum of 10 years. I am so disheartened to now know that it has worked for just over 3 years and the display is ruined. I hardly watch TV and hence it is not...

I had purchased a TV (Sony Bravia) from Next store Guwahati (Model no.KLV-32CX350, serial no.[protected] in May 2012. I walked into the store looking for a television. The sales guys told me that this TV (the one I bought) was a very good TV and would function without any trouble for a minimum of 10 years. I am so disheartened to now know that it has worked for just over 3 years and the display is ruined. I hardly watch TV and hence it is not even a case of TV running overtime etc. When I called up the next store guys, they told me they were upset to hear about this and that only a few TVs with perhaps a manufacturing defect start giving trouble so soon. They have also told me that since the warranty period is over, I will need to pay for the display screen which would cost nothing less than 12k. It is not fair that a TV I was so excited about when I first purchased, had such a short lifespan. And that too a TV from a globally progressive company like Sony! I request a scrutiny of what caused it to stop functioning and if you believe it is a company defect, to help provide a replacement.

I have found the complaint of bubbles in SONY Bravia model for most of the TVS purchased in 2010 specially during last oct - dec, there are many complaints visible in the Internet . I don't understand why SOny has not taken and action on it, and do the call back. My TV has also face the same issue now, and no they are saying they had to replace whole Panel .. my purchase Date : 21.10.2010 MODEL NO:KLV-32EX[protected] ISSUE:BUBBLES in the TV PLACE OF PURCAHSE : sony india, raipur, shankar nagar, RAIPUR, CHATTISGARH - INDIA, 492001 I request therefor to SONY to either replace or do the repair ..without any cost as its a generic issue with the SOny Bravia . contact detail of customer: [protected]@gmail.com, [protected]

Dear Honorable Sir/Madam, I have purchased Sony Xperia Z Ultra - Purple mobile on 07th Mar'2015 at GLOBAL TOUCH (Gulbarga), In Aug'2015 i got drenched in rain and after reaching home from my office, saw that mobile was switched off and immediately Next day I visited "Sonnet Care" - Bangalore(Sony Authorized Service Centre), Customre care officer after seeing it they declined saying its not going to work And after 2days mobile automatically started working properly and now it has touch screen problem and again after visiting them(Sonnet Care) they said(Customer Care Officer - Anand) it cant be repaired and in support of this, And they offered me 20% discount on replacement of this mobile and I claimed them that this mobile is under warranty period(As per the policy) but they said it cant be repaired, But i insisted them to take this complaint to higher officials and on 2nd Sep'2015 I got mail stating, company as offered me 50% discount on replacement of this mobile(Attached screen copy). My sensor request is I have invested Rs 20, 000/- and i cant invest more money on this, hence its my humble request to Consumer Officers to take this to higher level and help me to get new mobile in replacement of this. Note: Attached is the proof that this mobile is water proof and screen shot is from Sony India Company website Thanks and Looking forward for positive reply Deepak India - Bangalore [protected]

Respected Sirs, I have one Sony Mini Hi-Fi component system with model no MHC-VX8. The Lens ( VCD READER) is not working. The spare part is not available in Trivandrum, Kerala. The authorised service centre is also not willing to undertake the repair as the set is in show case. But I like this set very much and not willing to throw it. I want to get it repaired. Please help me to get the spares or for repair. My email id is [protected]@yahoo.co.in My mobile no. is [protected].

Actually i given mobile for repiring for minor problem . service center response me i m feeling well they send me a message that your mobile is ready for running but after view days call me and told that your display is brust its charges of 2500 near about bt now they tell give me your cell rate i will make your mobile near about 11000 rs. they told me company close this model display so plz take a strict decssion for that gorakhpur service center .. i will very thnakfull for u..

MEI no. [protected] Model Sony Xperia C4 date of Purchase 28/06/2015 Model No. E5363 colour - white SI No.[protected] I am having issues with touch screen functionality the Phone since I purchased on 28th June 2015 . I have contacted Sony service Centre .Ticket ID - [protected] dated 1st August 2015 Part No. A/8CS[protected] replaced and delivered back to me on 7th August . Again my mobile is having the issue with touch screen . Request you to please replace the handset . I am not able to use my handset because of which I am not able to do my work properly and this is creating lot of issue to me . RAJVIR DUBEY C-703 GOODWILL GARDENS, PLOT NO. 15 & 16, SECTOR-8, KHARGHAR, NAVI MUMBAI, INDIA PIN 410210

I bought my Sony Experia Phone C3 from Poorvika showroom on 10/8/2015 @ 9:45PM in the night. and since its a microsim I got my new sim from Airtel showroom on 12/8/2015 and I have started using my phone from 13/8/2015. TWO full days I used the phone but faced Network problem, where automatically my tower will go with no signal and I thought it would be network issues and was using the phone, but after 5 days started using the problem still not solved, so I went to Poorvika showroom and informed my complaint 18/8/2015, and asked for a replacement mobile, they handed over the phone in SONY AUTHORISED SERVICE CENTRE in ADYAR and I got a Job sheet for the same (Job ID No : W[protected] and I got my mobile back from Poorvika on 21/8/2015 provided with solution as mother board has been changed and will not get the problem again, but again I got the same problem and I was tried with that with 3 days, still not convenience I directly walk in to SONY Service center on 24/8/2015 (Job ID No: W[protected]and given my phone and informed my complaint, they told they will provide me a new phone. again i walked into SONY service center on 31/8/2015 and again they said its a new phone and given my old phone which has same problem, i returned them and said that I need a new phone with box sealed piece. and i waited for 10 days to get my phone back and after putting lot of pressure on service center people I got my phone today @ 7: 00 PM, they service center people told its a new phone, but I can literally lot of scratches on the front and back side of phone which shows its already used device. now the external memory card slot is not working in the phone which they gave to me today. if its a new phone obviously it will work. For the last one month I am facing both physical and mental pressure without having my mobile as my contacts and all my official works are getting stopped. I need a clear solution for this problem as I am not satisfied with the Service provided by the Authorized Sony showroom.. Person involved in this case from Sony Service Centre : ASHOK (Mobile service engineer) and SEKAR (Branch Manager). It has been conveyed that within 7 days replacement will be done, but actually speaking its not 7 working days, as i bought this day on late night and handed over in 9th day which incudes week end.

I had submitted by Sony Xperia Z1 on the 22nd August 2015. I was told that I would get the device within a week. But it has been more than 2 weeks now and I still do not know where the device is! Ticket ID: [protected] Job No. W[protected] Model No. C6902 Centre- Janakpuri-110058 With this experience, Sony has lost its customer for sure!

Very poor service of Sony India. I got a call from mobile number [protected]​ and said that take complaint back and we will give you Rs 10000 for your TV . When I am contacting them from the last week the phone is continuously switched off. They are really liars and my request which was again registered to customer care number [protected], request id 26299928. I got a call from Universal electronics, Hyderabad from Mr G K Sastry and he told me we will give order for parts and after that no reply from him and no response of my calls. He visited on 15th June and took Rs 175 without opening the television. Really I am cheated from them. Please help me so that I can get my amount back and TV repaired.Best RegardsSukhvinder Singh[protected]​