Claimed

Sony India Complaints & Reviews

www.sonyindia.co.in

1.5

Updated: Feb 24, 2026

Complaints 8028

Resolved

2254

Unresolved

5774

So far, so good. Sony India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Sony India will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Sony India

Having problems with Sony India?

File a complaint and get it resolved by Sony India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Mobile Handsets

Sony India

Sony India reviews & complaints page 180

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Gautam Buddh Nagar, Uttar Pradesh

Date Of incident:- 29/07/15
client No :- [protected], [protected]
I brought the phone on 22nd July'15 and observed that the phone is getting heating over heated while using it after 3-4 days. so i handed over the phone on 29th July'15 to the service centre in noida wave mall sony service centre and the service centre person accepting that the phone is having the problem but not giving the D.O for the phone just giving the excuse that you are coming on the 8th day and you should have to come on or before 7th day.
This is totally illogical explanation i think so.
If the hand set is having the problem then the sony should have to come forward and had to accept the fault/ problem and need to support the customer without giving such ill logical explanation.
So i request sony to give teh replacement of the phone without giving any such explanation.
service id of phone:- [protected]

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bardhaman, West Bengal

Dear Sir I am writing this email after facing lots of problem with my sony vaio laptop (SVE 1511a/b) product code: 27547091, product serial no: 7039278, Date of purchase: 02/12/2012 . I had taken an extended warranty on 31/10/2013. Till date I have taken my laptop thrice to the service center for getting it repaired. The problems were laptop keyboard(3 times) and (laptop screen). my extended warranty will get over in december 2015. so i am a bit worried, what will happen after that... Sony company had supplied me a faulty laptop which is troubling me since the day I had purchased. kindly look into this matter ASAP.

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Meerut, Uttar Pradesh

my laptop is not working properly so i gave my laptop at the sony authorized service centre, 4, nehru road, near kehchari, meerut, uttar pradesh on 26 june 2015. the complaint job sheet no is J51558013 and model no. SVS13112ENS IN5 serial no. 7000551. my laptop is under warranty. they said to gave my laptop back by repairing in 10 days. i called up them number of times but everytime they gave me excuse. i waited till 21 july 2015 but they didn't respond. on 21 july 2015 i sent a mail to [protected]@ap.sony.com
i got a mail next day with an assurance to do my work. but still they hadn't done. this is just unacceptable.
its about 33 days, i still get my laptop repaired.
my laptop's warranty will be expired in september, are they waiting for the expiry to extract the money. resolve my problem as soon as possible.
thanks
vivek singh - [protected]

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kota, Rajasthan

I purchased sony xperua m4 aqua on 13 july 2015 on 25 july sudnly I saw thar my xperia was in my pocket but the side edge is not there please help me i visited the sony service center kota rajasthan but the said the whole display will changed and it will charge you, , . Jst wtf plz help.me i m.getting frustated of this sony service

Sony India customer support has been notified about the posted complaint.

View replies

A

Atir Khan

Dec 17, 2015

Plz help

A

Atir Khan

Dec 17, 2015

Plz help

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

from: sumit mehra to: sonyindia.[protected]@ap.sony.com date: Thu, Jul 23, 2015 at 2:56 PM subject: Service complaint against Sony India - Laptop not working properly from day one of purchase. Dear Sony Team, I had purchased Sony Vaio laptop on 12/06/2014 from Rajwala Enterprises K-15, Lajpat Nagar-II, New Delhi - 110024. Details of Laptop: Model SVE15133CNW IN5. Serial # 0001349. Invoice # 21775. Since the time i have purchased the above laptop it has been working very slow ( it keeps buffering all the time ) and i have to wait for a considerable time for the system to get going and finally i end up wasting half an hour for a 5 mins job which i do it on another system. I experienced this issue in the first month itself and took it to the Sony authorized center on 11/07/2014 and they formatted my hard disk and gave it back stating that your system is okay now . After couple of months i again started facing same issue and again took my laptop to your Sony service center on 10/06/2015 ( still under warranty period ) and they again formatted my system and gave it back. For few days it worked and again it started buffering all the time for each and every activity so i had to take it back to the service center again on 16/07/2015 (pls note this time it was out of warranty) to get it checked . I did not hear from the service team for 5 days and when i contacted them to get the status of my laptop they informed me that the HARD DISK needs to be replaced and it will cost me Rs 6000/-. I would like to know why have they realized it now ( post warranty period is over ) that the hard disk is giving problem and needs replacement. They were waiting for the warranty to get over so that they can traumatize the customer and extract money from us. Sequence of visit to Sony service center to get the problem resolved. 1st visit on 11/07/2014 2nd visit on 10/06/2015 3rd visit on 16/07/2015 NOTE : My laptop is still in your service center (Club Electronics, E-25, south Extn - II, New Delhi - 110049) It is not at all acceptable form a reputed company like Sony to indulge in such practices. I would like to take this matter to the highest level in Sony India if it cannot be resolved on priority at this level. Thanks and Best Regards Sumit Mehra [protected]

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Vadodara, Gujarat

I Have Sony Xperia T2Ultra Phone I Have Given This Phone For Camera Glass Replace & Paid for It Vide Work Order No. W[protected] & when I will Get Back My Phone After Replacement I fond That My Phone memory card slot is not working & then After service station give me quate for Rs. 7000 for replace mother board., authorized service center has damage my cell phone

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra

Hello, I am Vaibhav from Pune. Lost the entire trust from SONY. Let me tell you why? It was my sisters Birthday so decided to gift her something good. Thought of buying smart phone and Sony was the choice because I had trust on the brand as compared to Samsung or Micromax even I could have got better deal with those Brands. Purchased Sony E4 by paying Rs.12, 190 to ‘Vijay Sales’ One of the ‘Sony’ Electronics Dealer and got into the mess. I reached to home on the same day and realized that there was problem while locking or unlocking the phone when flip cover was put on it which was provided by SONY as a free gift. I took the handset to “Vijay Sales” back and they sorted out the issue temporarily by just removing the back panel and checking some issue. It started working normally for that time. I observed more issues as days past with the handset. Unfortunately it took some time submit the handset because it was given to my sister as B’day Gift who stays 100 Kms away from Pune and she had to find some time to come to Pune. My sister retuned the same smart phone back to me as it was purchased on my name. When I submitted the hand set to Service Center after a month it had the following issues 1) Had problem to lock or Unlock after pressing the power button. 2) After putting the Protected flip cover which Sony provided with the Phone, it was not getting power up/off or switch on/off (Hardware malfunctioning ) 3) Internet was not working even we had good network. ( Same SIM card was working with other Phone for accessing the Internet) 4) It was not getting charged even it is plugged in to electricity source. 5) Finally the phone was dead. I took the Phone to the service Center located at Ashoka Mall, Bund garden, Pune on 8th July. There was no reply from the Service Center for long time after submitting the phone and when I called them they said, they don’t have parts available that to be replaced at their Center so they have to order from Company itself. Finally they themselves closed the Job Sheet which they opened on 8th July 2015 as there was no progress and re-opened another new Job sheet for the same handset on 18th July 2015. After 3-4 days I got SMS stating that I can collect my handset from Service Center. I went to service center on 25th, 2015 and it was Saturday. Unfortunately there was no electricity in the same area where service center located and I was told that to come on Next week Monday as the Phone is still not ready. When I came back to home on same day ( Saturday) in the evening, I called them up stating I need my money back as I am without the phone almost more than 20 days and it’s not possible to roam for the faulty hand piece again and again here and there. Then person on the phone said, there was miscommunication from Service Center and I can collect my handset as it was ready. I called to Customer Service Center for Sony for the replacement. The ticket # [protected] was logged against my complaint Now Customer Service Center is saying my hand set has been replaced with some other hand set which I can collect from Service Center and I won’t be having any issues further with the new one ( I also confirmed from the Customer Service Center that It is refurbished product ). Now I have lost the entire Trust from Sony. Here are my concerns, 1) Customer should not get faulty piece and it is definitely not acceptable when any customer pays you completely. 2) The handset should be tested well then only SONY is supposed to sell them. 3) Your Service centers are not well managed. If there is no electricity then there has to be generators. Why shall customers suffer if it’s your internal issue? 4) To repair the hand set, ideally days in worst condition it should not take more than 7 businesses days. In my case it was more than 15 Days causing lots of inconvenience without the cell phone. There has to be provision of providing another handset because the fault is was from Sony and not from my end. Why should I Suffer without the handset? 5) My sister had to come to Pune to submit the handset and she stays 100 Kms away it caused her inconvenience and had to spend money on travelling. 6) I had to walk down to the service center 2 times skipping my half day from office schedule causing me to apply Half Day Leave which was of no use and it was due to miscommunication. (First half day for submitting the handset and other to collect even it was not ready). 7) I did not pay Rs.12, 000 for getting Refurbished Sony Product. If It would be the case then same model I would have purchased from somewhere else in 3K or 4K. Here is some useful information: JOB ID 1: W[protected]th July 2015) JOB ID 2: W[protected]thJuly 2015) Ticket # [protected] with Call Center for Xperia Final Conclusion I have drawn: I don’t want to stay with Sony and with the same handset as I have lost complete trust from the Brand. I am requesting my money back into my Bank Account and I will submit the faulty handset to Service Center with entire kit. If I don’t get my money back then I do have other options open to lodge complain in Police or Consumer Court. Being in IT I am also aware of Social Medias very well and how to use them. I would prefer to request you (SONY) first. If it does not work then I would go with other options. Expecting cooperation in this regards.

Nov 19, 2016

Complaint marked as Resolved

Complaint resolved

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal

Hi, My contact number is [protected]. On 13th July I placed an order to replace battery of my SOny xperia P at 'Kalpataru IT Retail' Kolkata. This is one authorized sony service center. Battery ordered was for the model Xperia P LT22I. It was informed that within 10 days it will be done and 1600 Rs cash was collected. Now it's already been 15 days and no update from service center. I tried calling them so many times but no one picks up the call.Please take action against the service center.

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Vadodara, Gujarat

I have purchased sony xperia z1 on 08 dec 14 from mobilewala vadodara. I have paid rs. 31670 . In this seven month i have faced problem regarding phone heating and second time mike problem .First time job no is w[protected].And second one is w[protected].I have paid this much of money but i am not satisfy with the phone as well as service station's service . My phone has been send to company for 15 to 20 days. As per service station policy they are giving stand by phone.But they didnot given me stand by phone as well .So give me suggestion what will i do without phone after purchasing costly phone? when i have purchased this mobile, i have two other options one is lg g2 and samsung galaxy s4 . I have selected sony for the best company as well as service .But sony disappoint me.

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear Sir, I write to complain for delivery of a defective laptop of VIAO E Series model referred above. Within 2 months the hard disk crashed leaving me with several important data loss. On being deposited to the authorised service centre, the hard disk was replaced free of cost. I refrained from complaining to your Company at that time. To my horror within the next 6 months the keyboard stopped functioning. Again on being deposited I was informed that in the said series of VIAO, the keyboard was a problem and that they have replaced about 30 such keyboards. As there is a short supply I had to wait. I decided to wait and finally it was replaced. However to my agony and harassment, the keyboard again showed signs of problem within the next 10 months wherein few keys stopped functioning. On being taken to the service centre they informed to replace the keyboard for which I have to pay about Rs.4, 500/-. I came back dejected and cheated by your Company I operated the set through a separate keyboard attached to the set. The purpose of purchasing the laptop, by then have no meaning, as I have to carry and depend upon a separate keyboard. However, from the month of May, 2015, the keyboard fully stopped functioning and interfered with normal functioning of the set. With no other way I have to deposit the set to the authorised service centre to replace the keyboard at a hefty price of Rs.4553, of which Rs.3000 was already deposited. Under the above circumstances, I feel that your esteemed company has cheated me in delivering a defective series of laptop wherein the keyboard has been a constant problem inspite of the fact that it has to replaced within 10 months from the date of purchase. And now the same problem has emerged causing severe loss on all counts. I, therefore, would like to request you to issue order to the service centre 'Bee Dee Service Centre, Dibrugarh' for replacing the keyboard free of cost. I shall be grateful for your kind gesture in this regard.

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Dehradun, Uttarakhand

My Sony Xperia Z2 has developed self-crack on it's front display. I took the phone out from my front pocket and was shocked to see that display has developed self-crack. When I took the phone out of my pocket it was very hot and maybe due to heat the phone glass got cracked. Thankfully the phone battery didn't blast in my pocket otherwise I would have suffered so much. The glass is not broken from outside but it has developed some sort of crack (hairline crack) in the centre of the display because of which touch is not responding. I visited your Dehradun service centre but they refused to accept the phone even though it is still in warranty. I researched over the internet and found that many user faced same issue and your Z series is having this problem but luckily there phone were replaced for free. I am a loyal sony customer from last 4 years and used many sony phones in the past so hope Sony will not disappoint me. Please tell me how can I get my phone repaired/replaced. Warranty of the phone is valid till 19th August 2015 Here are links of some of the posts of the user who faced similar issue http://www.xperiablog.net/2013/11/08/sony-will-repair-certain-cracked-displays-f...⇄ http://www.gizmobolt.com/2014/05/31/xperia-z2-self-cracking-screen-issue-spotted...⇄

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

sir i had purchased xperia l, it has hanging issue from begining for that i visit service center 2-3 times but they did software and returned phone after that camera was not working well, flash not lighting, and hanging issue was there.so i again visit service centre but they said that motherboard was faulty and will be changed and cost 6000 rs because warranty voids .what the joke is going on.in warranty you did only software 2 times but not repaired phone issues and 2 days after without repairing phone you said that it will cost 6000.then tell me why i visit service centre 2 times in warranty period.

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

I had given my sony vaio laptop for fixing a problem[many keys on keyboard not working]. It was given to metal tech [sony authorized service center] in andheri west mumbai. They have had it since 20 / 07 / 2015 and have not fixed the problem and keep saying parts have not arrived, they are not giving any date for delivery always saying it will take four more days, every time i ask. . Today and i went there and got back my laptop without any repair being done. They made me pay an amount of rs 6000 just to take back my laptop in the same condition that i gave it. They said since the part was ordered i have to pay. Kindly look into this urgently.

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Varanasi, Uttar Pradesh

Subject: Re: Service ticket[protected] /[protected] Please escalate ASAP To: sony.[protected]@ap.sony.com Date: Tuesday, 28 July, 2015, 10:23 AM Hello Team, 02632797 was resolve but after 1 day we are facing issue again. I am freustrated about service provided by Sony and its very poor service. I am waiting to visit service engineer and resolve issue ASAP. Team- I am using SONY and preferred to buy SONY products but I have faced this long issue and thinking to buy or not in future now. Also If it will take long time then I have to log a complaint in consumer forum now as issue was not solved properly. Please escalate this issue on priority and provide service ASAP. Thanks & Regards, Rajendra Singh [protected][protected]---- On Thu, 23/7/15, rajendra rawat wrote: Subject: Service ticket[protected] Please escalate ASAP To: sony.[protected]@ap.sony.com Date: Thursday, 23 July, 2015, 11:10 AM Hello Team, I have talked with Ashish Srivastava in Customer support regarding Service ticket[protected]. This ticket was opened on 6th July and still opened. I want to know why this service ticket pending from more then 17 days. We are expecting quick service response from Sony India. I am unhappy about service from Sony india and please escalate this ticket to higher management and do the needfull ASAP. I am expecting to rectify the issue ASAP and for future please guid your team how to happy the customer. If ticket will not rectify ASAP then I have to log a complaint in consumer forum about delay. Thanks & Regards, Rajendra Singh

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Rajkot, Gujarat

Dear sir
I have purchased sony action camcord hdr as 20 from sony indias authorized dealer aden electronics kalawad road rajkot gujarat by delivery challan no dc15 1908 dated 27. 06. 2015. Actually i wanted to purchase sony camcord hdr cx 405 but it was not water proof hence from sony team i was guided to purchase hdr as 20 as it was water proof. I visited sony centres aden associates morbi and aden electronics kalawad road rajkot gujarat but i could not found any dummy or model or original piece of the camcord on both the sony centres so that i could not see the actual camcord. When ordered camcord delivered to me on 29. 06. 2015 i saw it first time and after watching it i did not want to purchase it because it was not as per its advertisement on the internet and also was not having the lcd screen as told by sony retailer. There was only a small screen on its side which was only for commanding purpose where ever the sony retailer of rajkot told us that there was a lcd screen on its side wall. Now i want to replace or exchange it to hdr cx 405. I have already requested many times to sony office for the same but they have rejevted my request. Then i approached to helpline for consumers on www.Core. Nic. In by complaint no 178984. 2. 2015 but they are also helpless and suggested to apply at your table.
I am a middle class man and can purchase a camcord of rs 19500 only one time in my whole life and if by mistake it is purchased wrongly then it is not possible to me to purchase other one. Rs 19500 is a very big amount to me. Hence this is my humble requet to you to arrange to replace or exchange the newly purchased camcord.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Howrah, West Bengal

Sir, I have received 02 flip cover fromk your Company in favour of order ID- SO537242. But 01 flip cover is unfit with Mobile set. Return the UN-matched flip cover. Kindly solve my problem. My g-mail account is [protected]@gmail.com. Phone No. 91-[protected] Thanking you. Biplab Biswas Howrah West Bengal, India

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jalandhar, Punjab

Purchased two (2) sony vaio laptop model no. Svf 15215snb in5. But body of both laptop broken at the corner in warranty period. Bottom cover replaced but again broken at the same side within two months. Now warranty expired & service centre saying me to replace full body which will be chargeable. This is companie's fault that they are using cheap and faulty material for laptop body. This is not affordable by customers that they can replace laptop body after every two months.
My contact no. [protected]

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

O summarize quickly, i had bought sony kdl - 46hx850 (3d led) , there were problems with tv led display (Green lines appearing on the screen) . This was diagnosed by sony engineer and we were suggested to replace the led display post review.

The replacement process wasn't easy:

- > after repeated follow ups with sony customer care, vigneshwar services and couple of other sony personnel, we were informed that they are awaiting spare from head office and hence the request / service is delayed, finally confirmed that they don't have spare in stock

- > after almost >1 month, i requested your team if i could get refund but was informed that replacement of tv would be given which would be one of the best models of sony and promised there would be no trouble with the tv or technical features going forward. They also informed me to buy extended 2 year warranty as per the norms of sony paying additional charges.

- > i trusted your team and agreed for replacement of tv w950a (3d led smart tv) buying extended warranty investing additional money in sony again.

- > it's really shocking / surprising that replaced tv has failed again. We are observing some major problems like below suspecting this could lead to a major technical issue in the future
1. Tv restart's automatically once every 2 - 3 days
2. Offlate tv is hanging (Blank screen) whenever we mirrorcast youtube from mobile or laptop every 1 - 2 hour
3. Pfa are some pictures of the issues faced (Blank screen when hung, software version, you - tube error displayed on mobile due to tv restarting automatically etc. . .)

Please note, i have tried 1st level troubleshooting checking software update version and reset default settings (Manufacturer / company settings) per the customer care personnel instructions but efforts seem to be in vain. I also waited 3 - 4 days again to see if the issue would fix after setting default values before i could lodge complaint about tv issue. I have also recorded videos of the same so that it shouldn't be considered as customer is demanding unreasonably (Due to my bad experience dealing with sony team)

I have already discussed the same with your customer care personnel and requested if i can get a refund at least this time but they informed me to send an email about the concerns on 5th june when the complaint was recorded. Later once the service request was assigned to vigneshwar services again i pro - actively called[protected] and informed all including technical team and management. They took tv to service center for 3 - 4 days and returned back stating no problem found. I tried playing videos from youtube app builtin via tv and mirrorcast via phone and tv is having problem with restating automatically and screen going blank. Later team from mysore road pitced in and had to proved them issue again. They informed they shall work with technical expertise team and let us know. I had been following up with mr. Santhosh and venkatesh but no response since issue still existsi am not sure about the sla of sony leading to further frustration.

Request you to review my request at the earliest and let me know if you need additional information.

Sony India customer support has been notified about the posted complaint.

View replies

M

mohants

from Bengaluru, Karnataka

Jul 27, 2015

Below is the detailed email chains to SONY but seem like they dont care for Cutomers

Mr.santhosh informed me that when they enquired such issue with youtube app with other teams in singapore etc.. it has never occurred anywhere . He informed me that Technical engineer would like to visit and see the problem again though it was shown to Vignesh services team.It was testing time again for me and my family as we are aware about "TRUST FACTOR MISSING IN SONY TOWARDS CUSTOMERS", informed that engineers are welcome to visit my house again to see the issue LIVE for THE FINAL TIME though i have shared videos in the past about TV screen going blank / TV restarting automatically.

We had Mr.Anand and Mr.Venkatesh visit our house today around 4 PM to check on the issue again about youtube app on TV. We were lucky today that when we played some videos via youtube APP on TV, TV restarted automatically once today, later when we played the same video it was working fine via youtube app on TV which proved there is a problem WITH TV AND NOT VIDEOS ON YOUTUBE. Please be informed that none of the videos were never updated / modified during the time we played videos but not sure why TV restarted automatically. We also observed that when we play some different videos on builtin app of TV atleast 4-5 times, TV used to return back to HOME screen menu automatically which seem like a real problem. The link / videos we played via builtin TV youtube app and not browsing via any link, also videos which had issue in playing earlier were working fine in next 5 minutes without any issues but intermittently TV had been restarting and returning to HOME screen.

The ACT broadband bandwidth was able to easily play 1-2 hours video streaming without any buffering delay, same was confirmed to Mr.Anand and Mr.Venkatesh.

We have also proved the TV screen going blank to Mr.Christopher and same video was shared to Mr.Velu along with Mr.Venkatesh to be on the same page.

This way we have shown the issue recurring playing videos directly via youtube APP on TV/ also TV screen going blank when we do Mirrocast via youtube app to your SONY employees / technicians to be on the same page.

I would like to understand if this issue is very common / feature of TV that all customers using W950A are facing the same problem using youtube APP about TV restarting automatically and exit to main screen when they try to play videos on TV via builtin youtube app. I have never faced this issue in the past, not sure if its a hardware or software issue but request a resolution or refund at the earliest.

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Technical team replaced board on the TV to see if this issue would be fixed . We tested after board replacement but issue still continues with exiting to home menu when playing youtube app on the TV.I spoke to Mr.Santhosh who confirmed that a solution will be provided EOD today, 29th June IST either from Technical Team or refund.of the money. I would be happy to hear final resolution in this regard since IST since its been a month chasing this issue.

I have also attached the 2 year extended warranty card receipt for your reference per request from Santhosh. I also have all supporting documents for purchase and other documents regarding TV along with manuals, accessories etc...

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Hello Mr.Venkatesh,

As requested PFA is the original Bill along with Warranty Card of HX850 TV purchased. I have already shared the extended warranty card bill for your reference in my earlier email.Let me know if you need additional information.

Appreciate your support to speed up the process for the refund of the same asap.

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

7th July 2015

Dear Sony Team,

We have successfully completed more than a month since the time complaint was registered, believe me this is really frustrating and clearly indicates that Sony doesn't care for the customers after selling the product though the issue has been escalated time and again(repeatedly).

I challenge SONY's technical and management team that there is a real technical problem in the TV, still I don't understand why SONY like brand is not ready to accept this and take any actions for past month. I have proved the issue to multiple people again, again and again via sharing videos and pics through Whatsapp. I am completely fine if anyone can prove me wrong / unreasonable, I will not contact or bother SONY team again in my life. Unfortunately there is a genuine problem in the TV and hence I am following up.

As usual SONY team seem to be very smart and safe in providing updates on call and not via email since you are scared of future impacts but I surely have have all the confidence to write all the updates via email as I am asking for the genuine problem and not trying to fake anything over here.

The 1st failure - we had issue with TV display as diagnosed by your so called technical expertise team during warranty period, we were informed to wait for months since you were not ready to replace it immediately instead SONY team always focused about the cost and money and not customer satisfaction.

They tried their best to service the TV which didn't happen due to unavailability of Stock. When the situation worsened due to SPARE not available in any of the SONY units, finally TV was replaced .

Please be informed that it was not a favor done on me by SONY team / neither I had WOW feeling about your service but I still did trust SONY investing additional Rs.7, 500 for extended warranty assuming that SONY service will not be this challenging / horrible every time . My bad, I was wrong and result is what i am repenting for investing hard earned money in SONY, writing numerous emails / calls / follow-up which doesn't have any impact even after being escalated.

I really pity and feel shameful about the services levels of SONY and I mean it. I understand that I am addressing number of recipients however its going beyond my tolerance level now. I have been waiting for a resolution but every time only one update I get is "We are working with our team in HO"

I also work in a service organisations where we have SLA's with our customers and TRUST me our customers are not this tolerant as well. I am writing this email with a hope of resolution, else I will have to think of next course of action which surely will not be in favor of SONY. Requesting you to not test my patience.

Expecting to hear from you soon on the resolution.

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
11th July 2015

Hello Venkatesh,

As per your confirmation some changes were done on youtube / google end . When checked after refresh issue still exist and not resolved.

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

All the TV issues videos have been shared via Whatsapp to all SONY team again to prove same issue exist

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

16th July 2015

Hello Team,

As per the attachment, 5-7 working days remains complete with the note dated Wednesday, 8th July 2015. Let us know the final resolution / steps taken to get this issue sorted as this complaint is open for approx 45 days. The issue continues even after changes from your end replacing board and software updates etc...

We have been accomodating SONY team to our best bearing 2 TV failures during warranty, also lead time provided as requested by your technical / management team giving enough time to rectify the issue for resolution.

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
23rd July 2015

Hello Team,

As per the attachment, 5-7 working days remains complete with the note dated Wednesday, 8th July 2015 but we had been facing issues with the TV since 5th June 2015.

I was informed by Mr.Santhosh and Venkatesh that one of the personnel from Headoffice will visit personally to understand why the issue still exists. I am not sure what was the fix provided from google or 27th Julyyoutube which was the interim reason to drag the entire issue. After follow ups, Venkatesh informed me that they will have Headoffice personnel visit our house today July 23 2015, Thursday, however as usual its just another fake commitment from a company like SONY.

I seriously do not understand that, why there is so much of diagnosis happening instead of believing a genuine customer, who has been waiting from 48 days now. I have been repeatedly sending recorded videos to Santhosh / Venkatesh as recent as yesterday, with neither an acknowledgement nor a courtesy call back to the customer.

I have provided all the valid evidences to prove the error in the TV, but still none of you at SONY are ready to trust me, infact multiple visits by your people have already proved the issue by themselves, but no use.

I think its time to proceed with legal action. Regret to say that just a letter sent stating that you would check the issue and not providing any solution with no courtesy to get back to customer is going to help in any way. I am being compelled to go in this direction.

If I do not hear from you people by Saturday, July 25 2015, I am going to file a complaint in the consumer court. Rest I leave you people to think over and get back to me with a permanent solution.

Hoping to hear back at least this time.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

27th July 2015

Hello Team,

As usual there was no call from none of the SONY team till date. I spoke to Manjula about who should we refer the Legal Lawyer notice. She informed that Mr.Santhosh will call me back and then may proceed with further steps. Santhosh called me later and as per his confirmation I will be sending a notice soon and same was agreed by Santhosh to be on the same page.

I would like to even bring it to your notice that when the board was replaced by your technical team the TV serial number says#4309149 instead of Original serial # 4304853 and its been 52 days with no resolution from SONY in this regard.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

A

assassinofkings

Jul 27, 2015

I can feel you bro. The same thing is happening with me, the difference being, I have a PS4.

What's even more pathetic is that, they don't repair Ps4's anywhere around the world, they just replace it.but they made an exception for me and returned it after falsely ' repairing' it and later saying that 'no fault was found'. It has been 21 days, and still no response from these filthy scum filled .

Let me know how are you filing a lawsuit, cause I plan on doing the same. Maybe, if you are in New Delhi, we can jointly file a claim.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Kanpur, Uttar Pradesh

sir i purchased 32 inch led sony tv on 23/07/15 at 20:00 hrs .After installasation. I found one dark haiir line mark on screen that you can not seen on the spot.I complain to shop man he was not agree to replace tv.Then i asked for complain id he give me complain id[protected] on 24/07/15 by telephonically.But i could not received any message on my mobile for confirmation. So i request take appropriate action sothat i could get new tv.

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

mera naam Sudesh Singh hai .maine 02 April 2015 ko Sony D6653 mobile 39800 rupee mai kharida thaa jo ki water proof hand set hai . 8 july ko pani mai bheeg kr khrab ho gaya tha . mai 9 july ko service center gaya thhaa to vaha pr service center vaalon nr repair krne k liye mana kr diya hai .krpya krke meri sahayta kren aapki badi kripa hogi dhanayvad Sudesh singh [protected]

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines