Sony India Complaints & Reviews

I had paid Rs.5000 as advance towards New panel for my Sony TV KLV-40V400A to: I Connect (Authorised service centre) M-4, Ground Floor, Old DLF Colony, Sec-14, Gurgaon-122001, Haryana on 1 Oct. 2014, After one month I got call form service centre that panel is not available. I asked for refund of my advance and I was told that it will be sent home through representative. Now after making so many call in past 9 months i did not get my money back. So

I bought my new M4 aqua on 2nd July 2015, from 4th July I noticed intense heating of phone, shown to shop technical staff, they advised to change cut sim to nano sim.6th July I went there to get my sim changed, they were nt able to remove old sim, said to gt it done by well qualified staff at service center. Went there on 7th July after half an hour of waiting they did multiple attempts bt sim was not getting out. They assured before that they won't damage my mobile. And after half hour they gave me M4 aqua with display damage, scratch etc... Now they are denying to REPLACE it and give me new phone. Talked with shop dealer not getting any damn satisfactory reply from anyone. A gr8 mental torture indeed.

I was facing this problem 3rd time in last six months last two times the technician change the power supply board but again i was facing the same problem within two months and my request id is 56437420 dated 13-july -2015. and this time i want proper solution.

I got Sony Xperia M4 from Sangeeta mobiles, Pheonix Mall, bangalore on[protected]. From day1 the mobile heats up on charging, and when listened to music or played games for sometime. I am not happy with the response i am getting from the dealer as well as the service center(the call is being disconnected from the other end when called purposefully, contact:[protected]

I brought a laptop sony VAIO in 15th August 2014. Now My laptop shut down frequently 2 to 3mins while im doing work. even i format my os also but their no result.could you please give me the reply or call me as soon as possible And also speakers also not working properly,

With reference to my mobile phone Sony Experia Z2 given to your sony service center (Shri Sai Electronics). Job no : W[protected] MODEL : D6502 The Sony Experia Z2 mobile was water proof as claimed in the advertisement/ brochures and the same is the reason I have purchased the same. Kindly stop making false claims of being water proof and cheating the customers on behest of the same. The last thing i remember was to pick up a call with wet hands while its was drizzling at around 8 pm on 23/06/2015 and thereafter the phone was blank and vibrating. I gave my mobile to sony service center on 24/06/2015. I do not appreciate the warranty claimed to be void on 14/08/2015 and also repair estimate to be so high that you can purchase a New Sony Experia Z2 mobile (Rs. 33000/-) at the same price from the market. It is after 20 days i have received estimate for my mobile which was supposed to be provided within 2 days if mobile is sent to regional office. I regret to have purchased a sony mobile.

1.Mobile some time will hanged and suddenly i restart the mobile after battery full down after charging mobile will be used. 2. mobile inside the screen some lines will appear. 3.dual sim function is very bad in my mobile. finally i go to sony service center. The executive does not respond me. suppose rectify my mobile i pay to Rs 3000. why i pay to the money. why you give a one year warranty. service center atmosphere is very bad. i have a one year warranty. then why i pay Rs 3000

I get replacement of my Old mobile to new mobile but service centre promise me to extend my warranty 2 months becoz they are not identify my mobile problem for 2 months after that they decide to give me new mobile and also tolled me I will extended u r warranty for 2 months but still they are not reply me any more and now my warranty also expired 12 july 2015 so plz look in this matter and extend my mobile warranty for 2 months my contact details [protected]@gmail.com [protected]

My Sony Xperia Z3 is supposed to be a Water Proof phone and I took a few photographs in a Swimming Pool. The phone was perfectly functioning thereafter but after around 30-45 mins the display went blank. Upon contacting the Sony Authorized Service Center at M K Reddy Street, Tambaram, Chennai, their Service Head Mr Karthik refused to accept any responsibility stating that water has gone through the USB slot, cover for which was lose due to frequent opening to charge the Instrument. The phone is8 months old. The attitude and behavior of the staff there was absolutely negative and shameful and a few more customers shared the same opinion. A Rs 48, 000/- phone is nothing but a paperweight now !!! Complaint Lodged with Sony only gave a Reference nos with an assured revert in 48 hours but nothing has happened even after 10 days. Shame on Sony.

My PS3 has stopped reading discs, barely 2 yrs old, and have used hardly 5-6 times, I face this problem. Service centre people asked me to get the whole set replaced, and that they would give me 10-15% discount on a new set. It just completely doesn't make sense to repurchase the same thing for double the amount, and even mine is in mint condition. Pointless to do these stuffs Sony, grow up! I was completely in a state of shock after hearing this from my service advisor at Sony. What thugs Man U ppl. Not played more than 6 tyms, and when last played 8 months before, all was well, suddenly what can happen to it?? It was kept safely, in its box. After this much care and affection, if things like this happens, who would trust this kind of a bogus company?? I would suggest my friends and all viewers to please boycott Sony products, and instead go for Nintendo or Xbox. Sadly, my first option was a Nintendo, but after being pursued by a friend, I bought the PS3. I want to kill myself for this idiotic decision of mine. It's my RS.17500 hard earned money, it may not matter to Sony, but it is very much valuable to me, I can't again spend such a fortune on it, and only to find maybe it gets faulty again. Who would want to risk their money by purchasing stuffs from a company who is simply unconcerned about the plight of the customer. Lastly, my humble request to Sony India, if you can, just replace it with a new one, because my heart knows it that I have not used it more than 5-6 tyms, and it's not worth 17500 to play PS3 5-6 tyms. Better I could have gone to some clubs and cafes to play, at a relatively cheaper cost, instead of buying it. Daniyal.

Hello sir my name is Alisha rai I m from moradabad, u.p., India I m facing the same problem in my handset Sony xperia c from last 5-6 months . when I make calls suddenly the mobile shows radio off and network fails and the call ends.I HV gone to service centre 3-4 time but the same problem comes again and again.last time your executive told me he changed the mother board but then also I m facing the same problem . My suggestion to you is please just close all your service centres and cancel all the warranties which you use to provide to the customers because if are not able to dissolve the prblms of the customers you have no rights to pervert them . My warranty is going to finish on 01/08/2015 and then after you will say your set is out of warranty. Just tell me what should I have to do now. Should I have to dump my phone in the garbage. Job no.-W[protected] IMEI NO.-[protected] TICKET ID.- [protected] CUSTOMER NAME-ALISHA RAI ADRESS- MISSION COMPOUND MORADABAD U.P. INDIA HANDSET MODEL NO.-C2305

I bought Sony xperia Z3 phone on 08 JUN 2015 for Rs. 40, 000. It is a water proof phone. I was told to keep side covers closed so that water does not goes inside the phone so i kept covers closed all the time. On 08 JUL 2015(just after one month) touch screen for my phone stopped working. When i took my phone to service center they said water went inside my phone. I kept covers closed all the time still they are saying water went inside and now phone is damaged. They said as it is a liquid damage warranty will n ot be covered.Today in the morning they sent me a message saying it will cost me Rs. 24000 for the repair of phone. Its been 1 month only also i made sure to keep covers closed still they are saying water went inside and it will cost me 24k. I called service center and asked for the details on this, they asked me to call Sony India as they are the ones who are repairing this phone so i called them, i asked them why there can be a liquid damage when covers are kept closed also i dint took my phone through water, they asked me to call again service center people to get details on liquid damage when i asked them to get any senior guy on the call they kept me on hold for around 10- 15 mins and no one replied, i called them multiple times but no senior guy was available in Sony to answer my query. Now i have asked them to return my phone as i cant pay this big amount, My major concern is when i dint let my phone through water also the side covers were closed how can the water go inside even though it says water proof . Also they are not covering warranty. Sony India and Sony service center seems not to be very helpful. They just need money. Atleast they should cover warranty. Sony India people dosent even know how did i got this message saying 24k i need to pay. I have the sony service sheet, ticket id - [protected] job no - W[protected] phone number - [protected], [protected] emailid - [protected]@yahoo.com Sony service centre details:- Asha communication hyderabad http://www.justdial.com/Hyderabad/Asha-Communication-%3Cnear%3E-Opposite-Lumbini...⇄ Sony customer care details[protected] Please let me know if any further details required. Thanks, Karan Pandey

Ticket id#[protected] Model no:D6653 Imiei no:[protected], Phone have given To Your Kolkata ofiice, S.P Mukherjee Road. People are not listening Our complaint properly and 2 days gone no such action found. Is this the way you behave with the customers. Regards, Pawan [protected]

To Customer care Unit. Attention! This is to bring your notice that my name is Prashant kumar Srivastava and I am very much aggrieved and disappointed customer of yours. Few months back I bought a New SONY EXPERIA Z2 phone (IMEI NO-[protected]) from your sony outlet after shelling off Rs 45k from my pocket. Few days back there was a problem in my phone where during call, the proximity sensor was not working and side covering was missing, therefore I surrendered phone to your customer care unit at connought place. During conversation your executive assured me that the software will be updated and the factory settings will be restored, so i will not face the problem of proximity sensor and they gave a job sheet stating that side cover was missing . After two days I received a call that your phone is ready and please come and collect. I went and collected the same, however, when I inserted the sim and found the same problem, whenever I receive the call display go off or when I will make a call display go off., on the very next day I again visited your customer care centre and pacified the same but surprisingly they said your warranty is void due to damaged condition of set. I said, how come ! set is not damaged, they showed me back corner side which was little bit cracked and asked, we will charge you, I immediately replied boss when the phone was damaged why earlier you have taken it. How come without completing one year warranty could be void and if in any case warranty is void then why you have taken phone for other complaints. I am writing my issues because of wrong information from your executive and my hard earned money which I have incurred thinking your brand in mind but it is my painful duty to inform you I will not buy any product neither I will suggest somebody to believe on your brand. Within one year your company is going to charge me on such a thing which is in complete warranty and therefore decided to confront! Hope you will try to resolve it otherwise I will take a legal action on it. Sending your service job sheet attached with this email. Last but not the least losing one customer will not make any difference for you whereas losing word of mouth will make difference. Truly disappointed. Prashant Srivastava [protected] New Delhi

Hi,

My sony bravia tv was showing double picture and took it to sony service centre, nalanchira, near mg college, trivandrum, kerala, india on mid of june 2015.
The service person said it was a panel complaint and said he will inform about the rates as soon as possible.
After 3 or 4 days he called and said that it will cost around rs.11000. He also said i have to pay atleast rs.5000 in advance. I paid rs.6000 the next day and got the receipt. They said it will take a maximum of 1 week to deliver the tv. After a week when i called, i was told that it will take another 2 weeks to deliver.Again after 2 weeks they called me and said they need the tv invoice to send to the company to get some deduction. I collected the bill and send to them, the same day itself. I confirmed with the service centre that they have received the invoice by mail. Again after a week later they again called me to ask for the bill. I gain sent the bill, then they called me back saying they will refund the advance and now i have to take a dd under name "sony service centre cochin" for around rs.11000 and give it to them. Then also it will take another 20-25 days to deliver the tv.
This is frustating for sony customer service. The service centre people even gave me a receipt without a job number and identified by phone number ([protected]).

I expect a reply as soon as possible.

Regards
Vipin
[protected].

I bought Sony Television 32R402 on 05.05.2014 from Narang Electricals Kurla West. There was a technical fault a few months back which was rectified by your authorized personnel the very next day.But now again the television set is not working and we are receiving no help from any quarter. The TV switch button is automatically turned green and there is no response to the remote control. On complaint through the dealer, a technician visited today and said though he is from Sony he can repair the set but can not give a receipt of the same. Your early intervention in resolving the normal functioning of the above Television set is eagerly solicited. Truly Your, Talib Ansari, Manager-Law, Central Bank of India. 2B/1, Ground Floor, Taximen Colony, LBS Marg, Kurla West, Mumbai-70. MOBILE No.[protected]/[protected].

I Am using Z3+ last one week problem occurring using handset overheating issue no backup camera is not properly work. I am big fan of Sony. All z range I am using z up to Z3 I am not happy with Z3+ last 10 months I am using Z3 no any issue while using thise phone. So plz help me

I am a huge fan of Sony but bitterly disappointed about Z1 as there are huge network issues. Also after giving it for service they blame the sim. And everybody has the same complaint. I have used multiple sim cards but same issue. Deeeply disappointed with the brand and poor service.

Good afternoon! I'm Vijay D from coimbatore. I have purchased Sony aqua m4 2 weeks back in local retail shops. I'm feeling sorry to this what happened to the Sony quality and lifespan of a mobile. My first issue was with the call speaker I dipped my mobile for one second to check the waterproof of this mobile it was nothing with the screen after 4hours I received a call from my friend he reported me that he dint hear me neither as I there was a problem. Then I went to retail were I brought the mobile they checked there and told now it's working sir I tool 7hours to get back to normal they told the chip had to dry then that went okay . After one week suddenly my camera stooped working I was shocked then I restated my mobile it came Sony Xperia and hanged for 4hours. And then camera started working. Today what happen was my speaker in the bottom is not working it breaks up ..not clear. I'm fed up with this mobile sorry to say really I'm tensed what is going to happen next I'm kinda in that situation now how can I purchase Sony products here after its life is like this so kindly take my message to the authority and replace my mobile as it has many issues maybe a defective set so kindly replay with good news. With regards Vijay D [protected]

I bought a Sony Xperia Z Ultra from flipkart on 26th Jan 2015 with emei no.[protected] I accidently broke my screen 4 months later. Theres a service center here in Ghaziabad and the address for that is: 94, GT Road, Choudhary More, Ghaziabad-201001, Uttar Pradesh. Contact no.[protected] I gave my phone for repairs on 5th June 2015 and I applied for a replacement by paying 50 percent of the market price of the phone. The people working there assured me that I will get a new phone in replacement of the damaged one in a weeks time or 12-14 days at the most depending on the availability of the model no. It has been over a month since then and every time I call them they ask me to wait for a week without giving me any reason. They hang up if I ask questions. They're a bunch of manner-less illiterates I believe. They dont know how to talk to a customer. Without being provided a proper reason they always look for ways to get away with receiving my queries. Everytime they answer they affirm that I will get my phone in coming 4 days but everytime the deadline is over they have no answer and the deadline increases even more. I dont know what exactly is going on there and I have suffered a lot because of this in over a months time. I beg you guys to intervene and help me out with these bunch of thugs that are hellbent to put me through torment even further than this! Sony is a world renowned brand and its very well for valuing its customers. Till date I have not had a single phone call from their end telling me about the progress. i am really starting to regret purchasing a phone from Sony now. Please tell me how long I have to wait and what else do I need to do to get my phone back. I have suffered business wise as well as personally in all this chaos. They dont even know what they're talking about when I talk to them over the phone... Please help me out or I'll be left with no option but to lodge a complaint in the consumers court against them. As I have been a very old customer of your brand and never have I faced this kind of ridiculous behavior frokm your end I request you to help me out with those people who dont know how to do their job. Please look into the matter and inform me when am I going to get my phone back! Thanks