Request ID-: 1-[protected] many more request ID, I have But there is no response from sony company, I had mail my problem to question.[protected]@suppory.sonymobile.com and [protected]@ap.sony.com.NOw the problem is so complicated kindly understand it by the i have sent to sony team...in order i sent them and their answers on that...here is all my conversation with them...
1st mail by me...
I bought a Sony handset Xperia M dual on 3/11/2013 .this phone was working very well but from last few days it is giving problem in battery charging.I had contacted to your Sony authorised centre at Gumanpura district kota, state rajasthan with original bill, hand set and charger and explained them my problem. your authorised person
checked my phone and informed me that its charging cable is damaged and need replacement. As their advised i had purchased one genuine charger but still this problem persist so I again visited the same centre they had again checked the phone and now they had advised to change the battery and accordingly i had purchased one Sony genuine battery and third time i again visited your centre this time they had kept my mobile for few hours and told that its motherboard and needs replacement and forced to pay service charge against their irresponsible service
.i have much humiliated in this incident i seeking your intervention in this matter if I have not received any help from you i will be forced to lodge complain through RTI for the heavy lose and harassment experienced in this incident.
My problem is so complex I don't know who is responsible for it but this is 7 time.
I hope you will look into this matter seriously and will take appropriate action against service centre at kota and will compensate my loss by replacing the motherboard on free of charge.
##### Reply from sony service centre
Dear Mr. Panchal,
Greetings from Sony Xperia
We value the importance of your concern.
It is perturbing to note that your recent interactions with the service centre and us have not been upto your satisfaction.
We fully recognise that it is important for a customer to have a good experience with us the first time around so that we can reinforce the same as we go along.
On receipt of your complain, we would request you to kindly revert with these details so that we may assist you in a better way:
1. Location and complete address of the Sony Service Centre (if your handset is submitted) :
2. IMEI/Serial Number of the phone :
3. Latest Job slip/Work Order Number :
4. Place of purchase and date (complete address of the dealer) :
5. Date when the phone was submitted :
### against this i sent them all the details...after it one their representative call me asked me about the problem and asked me to visit our center again ...then I again Sent them ...
I would like to invite your kind attention to the complaint lodged on your various Service Centers during last week regarding unsatisfactory performance your Kota Service Centre. One of the employee Mr. Hitesh Gupta has misbehaved and shouted on me.
As detailed in my trailing mail, I had approached your service centre at Kota regarding the problem faced by in my Sony handset Xperia M dual.
I had received a call from your ASM from jaipur, Mr Arvind
([protected]) and asked me to visit your Service Centre at Kota once again. However, I could not visit them last week as I was on a business tour to Kolkota and assured him will visit the centre as soon as I reach Kota.
I returned from tour today and visited your service centre and met Mr. Pradeep Agarwal. He has opened my mobile in front of me once again and I was shocked to know that this time has once again changed the problem and informed that some liquid has damaged the mobile. Every time they are changing their statement and this is the 4th time they are generating new problems.
It is a matter of much regret that they are not willing to attend my complaint but just want to avoid me from attending it. This time they just want to close my complaint and have offered me a meagre amount of Rs. 2500/- for the same.
I have much humiliated in this incident and now seeking your personal intervention in this matter. If I have not received any positive help from you I will be forced to lodge complaint through Consumer Forum for the heavy lose and harassment experienced in this incident.
it was my last mail on the day before yesterday to sony and they did not give reply till now.
so I guess you have understand all ..now tell me what I should do.