Sony India Complaints & Reviews

Dear sony,

This is a letter of disappointment from a loyal and depressed customer of yours. When I decided to buy a new mobile around a year back, my unanimous choice was sony, as I experienced its feautures from few friend’s mobiles and heard a lot of satisfactory remarks over those mobiles. So, I opted out for sony xperia M, and bought it out on 27.10.2013, in poorvika mobiles located at eekatuthangal. My mobile’s IMEI number is [protected]. I was completely satisfied over my mobiles performance and indeed super happy with it. I have even recommended and bought my friends the same model. Such much I loved my phone. No single problem has occurred and my phone was a part of my world. My entire contacts, daily works, planners, diaries, budgets, internet etc etc…everything was done with my phone and it was a part of me. Everything was going fine until one day my phone fell down and its display crashed up. It was out of warranty when this thing happened. I went out to the Sony service centre located near vadapalani bus depot and handed over my mobile for repair. I was told that it would cost around 5000 for the repair works. My family suggested to go for a new mobile as it is almost half the cost of a new mobile that is needed for repair. But I immediately rejected that idea and opted for repairing it, as I had no other complaints regarding my phone’s working and ofcourse I love it. I asked the people over the service centre whether every other interior parts were ok or they were damaged too. They replied that the board and every other interior parts were perfectly alright and the problem is only with the display, touch and the panel. So, without a second thought I asked them to change them and give back my mobile in its old condition. The service sheet job number is W[protected] and the date of submission is 17 november 2014. It took three days for the repair and I got my mobile back on 20 november 2014 and it was looking as it would look before the fall down. I was happy and paid the total bill amount of Rs.4573.66 with pleasure. The problems and services mentioned in the bill receipt was

1. FRONT COVER ASSEMBLY BLACK
2. TOUCH PANEL BLACK
3. DISPLAY
4. TOUCH PANEL ADHESIVE
TOUCH PANEL AND LCD REPLACED

I brought my mobile back home and was using it as usual and it was fine. Suddenly (after around one and half months of delivery) I encountered some problems with the touch and in few minutes I was not able to use my mobile as the touch is not working. The display was fine, but nothing moved as the touch is completely unworking. I took my mobile to the same service centre on 12.01.2015 and handed over the set to them and reported the mentioned problems. After examining the mobile, they said the problem is with the touch and it has to be changed and it would cost around Rs.2500. I was shocked and said that I just got my mobile back before one and half months spending around 5000 rs for changing the display and touch, and again the same problem persists means how can I be expected to pay for it? The reply I got was, ‘last time we have changed only the display not the touch. So you have to pay for it’. I showed them the bill in which it was mentioned that the touch panel is also changed. Even then, they continuously argued that touch was not changed at that time and I have to pay for it. I started losing my temper over this ridiculous argument and asked for the superior person over there. One engineer came up, listened everything and said that, ‘sir, you are right. The touch was changed. But it was before 45 days. We will replace the parts only if there is any failure in it within 30 days of delivery’. I showed them the back page of the bill receipt I had in which it was clearly mentioned in point 6 which says

SHOULD A NATURAL FAILURE RECUR WITHIN 90 DAYS OF THE REPAIR SERVICE, LABOUR CHARGES SHALL BE WAIVED OFF. IN CASE OF FAILURE OF THE SAME PART(S), THE SPARE PART(S) SHALL BE REPLACED FREE OF CHARGE.

I showed him this and said that the failure occurred now is natural and it happened within 90 days. Then what’s the problem? He said, ‘sir, it is valid only for mobiles with warranty’. I said that nothing like that is mentioned in the terms and conditions and I demanded a free replacement of the spare part which is failed within 90 days of delivery, as it is my basic right as a consumer and it is mentioned in the terms and conditions too. He refused to it and I asked him to connect me to a more superior officer. He called his superior named babu (His mobile number is [protected]) and explained him the situation and gave me the phone. I talked to him. He said ‘sir, you are right. Sony is offering change of parts if failed within 90 days. I will try and replace the part free of cost for you. But pls wait for two days. I have to get permission from the head office. Once its done, I will change the spare part without any cost and hand back your mobile’. I nodded and handed over my mobile and came back home. 15th and 16th of january were holidays. So I called them on 17th and enquired about it. I was told that the mail was sent to the head office and there was no reply from them and once they replied we ll proceed with your mobile and will give it quickly.

After this I started calling them once in two days and got the same reply that the head office has not replied. Frustrated, I asked for Mr.Babu ‘s number and talked to him in the next week. He said that, he just got the required documents for sending mail the day before and he just forwarded it to the head office. I was shocked and asked him, the people in the service centre told that the mail was sent even before a week. He said he don’t know anything about it but he has sent the mail only the day before and will get the reply the next day and asked me to call the next day. I called him the next day for more than ten times, but he didn’t picked my call. Around evening, he picked my call and said that still there was no reply from the head office and he is going there tomorrow and will come with an answer and asked me to call the next day.

That’s it. From then on, he never attended my call for around 4 to 5 days. I feel cheated and insulted by this kind of worst treatment. After few days of frustration I went back to the service centre on 27.01.2015 (around two weeks after submitting the mobile) and asked about the mobile’s status. They said to call and enquire Mr.Babu. I said he is not at all attending the call and whom and where should I go. Then I got the reply from them that, the touch is fine and my mobiles board has been broken and it has been just found out. It would cost half the cost of the mobile and we have sent the photos of your mobile parts to the head office, and it they accept, we will do it for you for a discounted price.

I was really frustrated and angry, and asked them, how could this be happen? It is the same engineer who said that the mobile is having problems only with the touch and the board is fine. And now am being told that I have to change the board for almost half the cost of the mobile by the same guy. I called Mr.Babu and asked about it and he said the same. I then asked why it was not told when I handed over my phone before two weeks. He said the problem was found just before two days. I then asked, why was this thing not told to me earlier and it is being told only when I come there and ask for the status. He said that, he thought the people over the service centre would have informed me. I then asked why he didn’t picked my calls. He said some vague reasons.

So, here am writing this letter with complete disappointment over the way am treated and raising my questions.

1. If the board was gone, why it was not told on 12.01.2015, when I gave my mobile for repair. Why I was told that the problem is only with the touch? What would have happen if I paid the asked amount for changing the touch and then they found out that the touch is fine and the board is to be changed. What would have been the answer for the amount I paid?

2. How can the people in the service continuously argue that the display alone is changed during the previous repair and not the touch? For your information, the last repair was for a broken display and a broken front touch panel. How could they change the display alone when the front touch was totally broken. And after all, it was clearly mentioned in the bill that the touch has been changed. But still I was continuously told that touch was not changed, changed, changed. How ridiculous it is?

3. When it was clearly mentioned in point six that if natural failures occurs within 90 days of delivery, the part will be replaced free of cost, why was I continuously told that it will be replaced only if the failure happened within 30 days of delivery? And why I was told that the 90 days replacement is only valid for mobiles with warranty, when nothing like that is mentioned in the terms and condition? And even I was told that, ‘It will not be mentioned in the terms and conditions, but we follow it here’. What kind of policy it is? It is insulting a consumer’s rights.

4. And after I submitted the phone, I was told that I will be called back with a reply in two days. But I never got a call even once from their side. Moreover, I was even insulted continuously by not being picked up. Almost 20 calls were not picked up. Not even once, I got a mail or phone from their side regarding my phone. Can’t they give a single call or a mail and let me know the happenings?

5. And almost after two weeks of submitting my phone, I was told that the mobile’s board is broken. That too when I went there and enquired in person. My first question is why was I not told about these over phone or through mail. Only when I came to the service centre, am being told about this. This is completely irresponsible behavior. For over two weeks, I was wandering without my mobile, which was my sole communication with the entire world including my personal and professional contacts etc… and after two weeks am informed these things. They will keep my mobile for weeks, and will say about it only when I call or come in person? What kind of service it is? Is it a service centre or what?

6. If really the board was broken, why was it not detected earlier? What took so long to detect that major fault? Can’t the engineers over there detect this basic fault in the earlier examination?

7. Mainly, what is the proof that the board was broken when I handed over the mobile to the service centre? I genuinely suspect foul play and I have all the reasons for this suspicion. Why not the board could have been broken in these two weeks? I strongly believe that the board was perfect when I gave the phone at the service centre and something wrong must’ve happened in these days and that is reason why I have not informed about this for almost two weeks and that is why my calls were not responded. This is a foul play.

8. How such miscommunication can prevail between your service centre members. One says he expected the other to inform me about the mobile condition. The other says the same. What kind of network is this?

9. I first gave my mobile for repair on 17 november 2014. I asked at that time itself whether the board is fine or not. If I wasn’t told that the mobile board was perfect, I would have reconsidered my choice of repairing the same model. I would have even bought an advanced new xperia series mobile at that time rather to repair it for 5000. The only reason I chose to repair the model was the service centre’s remarks that the board was perfect. Now they say that board was broken at that time itself and now it has showed off. Now who is responsible for the 5000 rupees I have paid earlier and now the money needed to get my mobile back in perfect condition? I really could not afford to pay anymore for the mobile after all these insults and frustrations.

10. So now, I stand without a proper mobile, without any contacts, any scheduled plans, any everything, like a lost traveler only because of the irresponsible and careless behavior of the people and engineers at your service centre. And definitely I couldn’t afford to pay money for their irresponsibility. Will you forget your customers once the product’s warranty is gone and treat them this much worst?

11. And now I need my mobile or another new mobile in perfect condition without any single problems as a response of the irresponsible, careless and worst behavior of those people. And I even doubt if my mobile is given back, will it sustain any problems in the upcoming days.

I have attached the photos of every documents mentioned in the letter. I request you to go through them completely and then you will come to know the situation and the need behind my request. I work for a media, and come from an entire media background. I am completely aware of the rights of a consumer and the remedies taken by the companies for these kind of negligence. Hence I write this letter to you expecting a rightful decision. Personally am feeling mistreated, cheated, insulted and looked upon so low and I sincerely expect a rightful payback for being treated this way by your workers.

AND MAINLY I SINCERELY EXPECT A REPLY AS SOON AS POSSIBLE FROM YOUR SIDE. HOPE I DON’T GET THE SAME BAD EXPERIENCE AS I GOT FROM YOUR SERVICE CENTRE.

Thanks and Regards From a loyal consumer of sony K.Jeyachandra hashmi

I am a Xperia™SP user.my mobile camera has got Fungus.i visit Sony authorised service Center in Thrissur.they replaced the lens within 2weeks.after 2weeks i got my device.I open the camera application it show camera error.again i call the service center and tell the problem.they tell reset the device.i reseted it, after few days it again got fungus.what i will do iam a sony lover .i hate sony because they have poor service You can See The Left Side Of the Photo Is Very Good Sharp But The Right Side Is Very Bad Blurry.I hate

Hello sir I purchased the one of the most famous company mobile but their service was so bad. I purchased the mobile now it is out of warranty my mobile camera has stopped working so I just went out the service center for repairing my mobile camera but they are saying that to change the mother board which cost is around 4000 rs why should I pay huge amount. contact no. [protected]

Hi this is Mohd Ayaz I m writing this mail in regards to my Sony xperia zr which is defective I bought this mobile from flipkart its been a almost 2 month I use this mobile from last 1 month its working properly but then 1 month after display get black I don't even can receive call, I called up to flipkart regarding this issue but according to flipkart policy he can replace mobile phone between 1 month, so they ask me to visit Sony xperia service center (store) I did the same thing I take my invoice (Bill) and visited in Sony xperia service center but it was of no use they just said that your mobile is not under warranty because the red plat which is inside your Sony zr is shot because of water. But my question is how it is possible if my mobile is water proof then how it can be shot because of water.They are deny to fix my mobile issue I visited many times in Sony xperia service center which is located in – Borivali ( W), Mumai Name : S.G. Info tech, Address : Thakkar Shoping Mall, S V Road, Opposite Borivali, Railway Station, Borivali ( W), City : Mumbai Area Name : Borivali ( W).Phone Number : [protected].From last 20 days my mobile is dead nor contact my friend and family, please help me regarding this issue, I hope I will get the answer soon, Regards, Mohd Ayaz, [protected]/[protected].

Dear, I have Purchased my Sony Xperia z Ultra in Oct 2014 and there is Level pasted in the Box Accidental Protected, now on 27th Jan 2015 My Xperia got cracked internally itself and touch is not working, when I talk to customer care they said you have to pay for service and when i visited the Near Service center they Said you have to pay 11000 Rs for the Repair even if it is Cracked, they cant do anything, Engineers knows the fact how it happens they said on face it is Sony Defect but customer has to pay for this anyhow ...as per my review through Internet, Sony has Screen Manufacturing defect in all of its Devices Mobile, TV etc there are 1000 of Complaints against Them.. why the hel they dont take their defective piece back... I AM TOTALLY AGAINST SONY PRODUCT FROM NOW, THEY ARE DESTROYING THEIR BRAND NAME AND LOOSING FAITH NOT ONLY IN MOBILE, SAME IN TV SCREEN PROBLEM. I WANT THIS ISSUE SHOULD BE RESOLVED AS SOON POSSIBLE

Hi, I am having Sony Vaio Laptop and it faced display problem in November 2014. On 15th November, 2014 I went to Sony Center MDC sector 5 Panchkula. They told expenses will be around 20k so I waited for 2 months and tried to get it rectified from outside instead of Sony Center. When that outside vendor opened my laptop in front of me I was totally shocked, my hard disk was changed. Instead of 500GB it was 320 GB only and I lost all my confidential data. When I approached Sony Center again they told it may happen but they can't fix it. They told sometimes lot of machines are opened at the same time and it may happen that hard disk may got changed. They told they can try but no certain answer. I though Sony Center people are trustworthy but they don't care at all about customer's data. I don't what to do now. So wrote my complaint here. May be I can find some solution. How I will get my hard-disk and my data back.

My Xperia C self cracked itself . I was shocked at the very sight of it. Later on I searched on the internet and I found that there are many similar cases of self cracking. Being a loyal sony customer I was astonished as to how sony can have such a flaw in one of its flagship model. But then I thought since the phone is just one year old a company like sony would definitely replace my screen. I went to the service centre

Respected Sir, I purchased mobile phone of Sony experia c(c2305) from reputed mobile store where store persons hidden about storage capacity. I thought as the value of device was rs.16090 and we would have every possible things like good RAM, Storage capacity, camera and many more.But after using mobile for sometimes i got to realized that in my mobile storage capacity is very poor its only 1gb showing, which is very disgusting. When i got to go there, store persons told some different stories that as these phone is android version, its take more capacity to download all apps and hence my phone showing 1gb and also least bother to listen my issues.Invoice no:1077/34300 and dated:30/09/14. Please do the needful otherwise my earn hard money is full wastage. regards Shukendu Singha [protected]

Dear Sir/Madam, This is to inform you since last 1 month (i.e 30th Dec.2014), I am facing probem in my handset (regarding Mike Issue) & till now no solution has been provided by SONY Authorized Service Centres (N.R.I Electronics, Ghaziabad & [censored]ji Telecom, Gurgaon).I have wasted 3 days of my leave in this activity of visiting service centres. Instead of providing the solution, they are mis-guiding the customer & passing the buck.Such type of response is not at all expected & acceptable from SONY. Problem Background /Description : To rectify the problem of Mike Issue (i.e My Voice is not audiable to receiver but receiver voice is audible to me), I had submitted my set to N.R.I Electronics, Ghaziabad on 10.01.2015, they updated the software even though problem not solved & they re-commended me to visit the Delhi Office situated at Mohan Estate.I visit there & they said that we can't repair your set here directly.You submit your set to service centre, then they will send us.At Delhi Office (A-31 MICE, Mathura Road), I meet Ms.Mamta[protected] & Mr.Uttam Chandra & they had given me the assurance that you will got a standby set from service centre once you submit your handset for Job Sheet Issuance.I again visited [censored]ji Telecom, Gurgaon & they denied to provide the standby handset. Bill details is also attached for your reference. My exceptation from you are as follows : Please provide stand-by handset during the time period for which my handset is with you for repairing. Consider the repairing expense of my handset under my handset warranty. Kindly re-solve the issue at the earliest or suggest me what should I do in this case. Regards, Prashant Verma (Sony Xperia-ZL) [protected] IMEI No.[protected]

I have bought one home theatre DAV-TZ-215 on may 2014, from 02.01.2015 my Home theater got problem in No Power, I have given compliant to your customer care on 02.01.2015, one of your service person ( Mr.Tamil ) came to my home on 07.01.2015 and he taken the home theater for service center on same day, after 2 day's I have contacted to your service center but no one ready to response for my queries and nobody know about my compliant status they are continuously transferring the phone to some person, even then in your service center no one knows about the compliant or solution for my queries and they don't have courtesy to call back and inform about my compliant and I am continuously calling to service center form 7th to 20th Jan 2015.After then they informed me on 22nd it well be serviced and we will delivery it on same day and I requested them to delivery on 23rd but till it is not happened.I am calling them form 23rd to till date 29th Jan 2015 no one is responding to call.(Mr.Sathish, Jaikumar )So kindly take the necessary action and delivery the product immediately.

Regards
Prakash.D

My Xperia Z1 compact self cracked itself on Saturday night (24th january) I was shocked at the very sight of it. Later on I searched on the internet and I found that there are many similar cases of Xperia z1 compact self cracking. Being a loyal sony customer I was astonished as to how sony can have such a flaw in one of its flagship model. But then I thought since the phone is just 6 months old, a company like sony would definitely replace my screen. I went to the service centre ([censored]ij telecom, gurgaon) and that guy refused to even have a look at it. I went to the service centre after the toll free number assured me that it would be taken care of. I am really disappointed and angry at the events which have taken place. Why should I pay money for something which was not my fault? z1 compact is one of the flagship models. When I pay close to 35000 for a phone, least I expect is performance and in case of a flaw, good service. But completely ignoring and acting as if there is no problem with the design is completely wrong.

Your customer s.Srinivasa rao has purchased sony ex-520 led 32 inches tv from pavani digital shoppe on 09.05.2014 having serial no.2475727 model.
The tv in august 2014 was not working and immediatly informed the pavani digital shoppe and they advised to call toll free number. They informed that the local representative will attend. The local representative informed that this will cost rs.18000/- to rs.20000/- for repairing the panel. The subject defect though is under warrenty the defect was not rectified. Again in january, 2015 we contacted toll free number and given complaint no.23225390. They also told that the defect costs around rs.14, 000/-.
Kindly rectify the defect failing which i will be constrained to attend to consumer form / mass media / legal notice.
Kindly do the needful for rectifying the defect.
Yours faithfully,
S.Srinivasa rao,
62-7-3, main road, karri sriramulu street, sriharipuram,
Malkapuram, visakhapatnam-530 011.
Cell: [protected]

my sony bravia 48W600B vid Sr no3261435. bought on august 15 2014 and its giving problem in 1st week of jan lonched complain. After 3 days service engg came seeing the blinking red light he said pannel has to be replace. which they can able tell when i lodge the complain. Any way till date not a single reply from there side. always buying time. this is worst response from service part. Investment of 840000 gone in vein never prefer SONY BRAND un trustworthy.

I'm D. Sampath, I was repaired in Sony service center my Sony Xperia U phone, but not solved my Sony xperia problem. He tells to me problem was clear. Sony phone getting again No signals in my Sony Phone, he was charged me Rs. 950/- for repair. I today going again Sony service center told me 'what can i do'. Siri Communications Sony Service Center adres. 6-2-940/1-13, Queens Building, Khairatabad, Hyderabad - 500004, Opposite Sadan College Please,

customer name - Raja Mishra Ticket ID:[protected] Job no: W[protected] i purchased my phone on 18/11/2014 after some days my phone screen damaged .then i went to Sony service center in rajkot.its name DHAVANI SALES &SERIVCES .they examined my phone and told that they will inform me about the estimate after 3/4 days Till 5 days they did"t inform me about my estimate then i called them and then they gave my estimate. i gave my phone for repairing on 08/01/2015 and today is 28/01/15 till today they didnot give a single call .For any sort of correspondence's. My request from the company is EITHER TO RETURN OR REPLACE THE HANDSET WITHIN TWO DAYS . OTHER WISE I HAVE TO APPROACH CONSUMER COURT .PLEASE DO THE NEEDFUL REGARD: RAJA MISHRA MOBILE NO:[protected]

I bought Sony bravia LED tv on 1Sep 14. with In 10dcustomer care on daily basis but I only it became un serviceable. It has been repaired 9 times since then. They have tried changing Its it has display, cards n even the software but breaks down within 10 days. Now since 22dec It has been lying with their service centre at bhatinda. Last one month I have mailed to them for replacement of tv. Ihave sending regular mails to even service head and have been calling up customer care on daily basis but has not yielded any result

I brought Sony Experia Z1 which is costing around 35000/-rs and within 4 months i faced 5 times problem with the same model. I tried to communicate with the company but the response from them is very arrogant. I even communicated to the regional office in Cochin and Bangalore. But still no proper action is being taken from their side. I paid so much of money and running behind them and the customer care people are threatening to take the refurbished or scratched mobile from them . They even said the Indian Government/ Courts in India cannot do any harm to them. This kind of aRrogant and threatening attitude am being faced from the Sony Indian Customer care and from the regional offices. I tried to Contact Mr. Sikander of Cochin Office and Mr. Vinod, Area Service Manager of Bangalore. Mr. Vinod is not even responding to my calls and the response from the bangalore authorised service centre is very bad. I gave them a new un scratched hand set for repair and after repairing they are giving me a fully scratched one. This is how a customer is been treated by SONY. Giving below the details of all the Service job requests, Bill and other details. All the 3 times I gave in Sony authorised service centre in Trivandrum and the details are being attached. Now this time i gave in Bangalore - SONNET Sony authorised office. Am giving the Service Job request No Also- W[protected]. I like to have some relief from this issues, from the time i brought this mobile am facing critical problems. Awaiting justice in this regard as a customer and also towards the unduly behaviour on the part of SONY INDIA. Regards Rammohan GS [protected] [protected]@gmail.com

Dear Sir/Ma'm My self Nafisa Bano Ansari, I bought Sony T2 Ultra on 23/07/2014 from Varanasi.From starting i was facing facing some interrupted communication problem in my mobile but i thought it may be network problem then i have changed my mobile but same SIM was working excillent in manner in other mobiles, hardly i can hear voice of other party so much disturbance was introducing during communication. 1- Then Iwent to Libra Technicom Service center in Varanasi, they told to update the softare then service Engineer updated the software but problem was not resolved, 2-Again after fifteen days I wemt to service center, again he told me there is some setting problems then what he did in my mobile settings but problem was still present in my mobile. 3-On 06/12/0204 again I went to service center then he submitted my mobile and said there is front speaker problem in mobile, after three days i called up to service center to get service status of mobile he told me some times will take because spare part is not available, spare part will come from head office/NEW DELHI.After ONE HOUR message comes from service center to collect the mobile (your mobile is repaired, ready for collection).I collected my mobile but during use of mobile i found same problem exist in mobile JOB Sheet no-W[protected] 4-Next on 27/12/2014 I went to Libra Technicom again submitted my mobile .On 06/01/2015 I had recieved my mobile but same promblem was exist. JOB Sheet No-W[protected] 5-Next on 08/01/2015 I submitted my mobile JOB Sheet no-W[protected] from dated 08/01/2015 till now i have not recieved my mobile.I am trying to contact customer care all Sony sevices supports but no one interested to solve my problem. Now I am not satisfied with services provided by Sony Service Cervice because siply they make fool to people, Thats why I had requested to SONY CARE to replace my mobile but everyone related to SONY xperia not supported me all people are harresing me . Now I am requesting you whether replace my mobile by brand new mobile or refund my entire amount which i have paid (i.e Rs 23000/ ) Waiting for your favourable support Nafisa Bano Ansari Contact no-[protected] Varanasi/INDIA Attatchments 4 Attachments Preview attachment DSC_0001.jpg Image DSC_0001.jpg Preview attachment DSC_0002.jpg Image DSC_0002.jpg Preview attachment DSC_0026.JPG Image DSC_0026.JPG Preview attachment DSC_0027.JPG Image DSC_0027.

I bought a xperia z ultra a month ago, ie- December, 2014. A week ago I noticed that usb port cover on my phone was not properly closing. On taking a closer look I saw that the rubber on the cover (which I think was for that water resistant one) was missing. Or might have accidentally fallen off while charging. I got 3 numbers from just dial of which only 1 number was available other 2 where not reachable So called the sony service centre situated at sakchi jamshedpur jharkhand, but no 1 picked up. Then yesterday evening i went to the service centre. As i entered i saw 3 counters and a song halkat jawani was being played in a very high volume which was very annoying . there were 2 customers attended by two of the workers sitting on the counter . the third one was watching videos and laughing also disturbing the other. worker who was attending a customer. That customer was really angry and impatient i could clearly see that on his face. When i asked the 3rd worker who was watching video she asked me to wait for some time and i will be attended by anyone of the two as if she was busy. After waiting for 45 minutes finally my turn came and i explained her my problem. She said me that it would take 15 days or more for fixing my problem and i will have to give my phone to them for the same 15 days or more. It hardly took 30 seconds for her to say this to me. So i waited for 45 minutes just to hear this. She was not paying full attention towards my problem and laughing and enjoying as if they were in a picnic. I was really angry and upset by their behaviour and i was about to leave then a thought came into my mind of calling the service centre again. So once again i called them standing at the gate of the service centre to see what happens and as i expected the same thing happened the phone was ringing inside service centre and no one "c a r e d" to pick it up. this continued for 3 calls. The same evening i went to a local service centre 5 minutes far from my house and they fixed it with a genuine sony usb port cover in 10 minutes charging 260 rupees. In short i'm complaining about the service centre situated at jamshedpur jharkhand- About the workers who I believe are supposed to attend a costumer with full attention rather than watching videos laughing as if they were in a picnic. I hope u would do the needful as soon as possible.

I bought a xperia z ultra a month ago, ie- December, 2014. A week ago I noticed that usb port cover on my phone was not properly closing. On taking a closer look I saw that the rubber on the cover (which I think was for that water resistant one) was missing. Or might have accidentally fallen off while charging. I got 3 numbers from just dial of which only 1 number was available other 2 where not reachable So called the sony service centre situated at sakchi jamshedpur jharkhand, but no 1 picked up. Then yesterday evening i went to the service centre. As i entered i saw 3 counters and a song halkat jawani was being played in a very high volume which was very annoying . there were 2 customers attended by two of the workers sitting on the counter . the third one was watching videos and laughing also disturbing the other. worker who was attending a customer. That customer was really angry and impatient i could clearly see that on his face. When i asked the 3rd worker who was watching video she asked me to wait for some time and i will be attended by anyone of the two as if she was busy. After waiting for 45 minutes finally my turn came and i explained her my problem. She said me that it would take 15 days or more for fixing my problem and i will have to give my phone to them for the same 15 days or more. It hardly took 30 seconds for her to say this to me. So i waited for 45 minutes just to hear this. She was not paying full attention towards my problem and laughing and enjoying as if they were in a picnic. I was really angry and upset by their behaviour and i was about to leave then a thought came into my mind of calling the service centre again. So once again i called them standing at the gate of the service centre to see what happens and as i expected the same thing happened the phone was ringing inside service centre and no one "c a r e d" to pick it up. this continued for 3 calls. The same evening i went to a local service centre 5 minutes far from my house and they fixed it with a genuine sony usb port cover in 10 minutes charging 260 rupees. In short i'm complaining about the service centre situated at jamshedpur jharkhand- About the workers who I believe are supposed to attend a costumer with full attention rather than watching videos laughing as if they were in a picnic. Acting as if they are they queens of the universe. I hope u would do the needful as soon as possible. I don't have a photo proof. But actually you don't need a photo proof. Because this happens every single day.