Sony India Complaints & Reviews

Hi, I have a Sony Bravia TV, which I bought in 29th sept-2013. This TV has merely completed one year and 4 months.In this duration my TV went dead twice and the same component (Main Board) was faulty on both the occasion. Last time it took more than 20 days to repair it and for repair I had to call almost everyday to get it done. After the first repair my TV is dead again, now the service team has conveyed me that I will have to pay 5880rs for the repair. It is only 3 months 15 days after which this same component is faulty again. I am worried that if this is the durability of the component then I had made a mistake by buying this TV.If this will be trend and warranty period of only 3 months, I'll have to fork out good sum of money after every 3-4 months. I feeling cheated and frustrated. Please suggest what I should do. Product Id : KLV-32R402A Previous complaint Id:20937281 New complaint Id:23445273

THERE WAS AN AD ON SO SONY XPERIA ZR FOR END OF YEAR SALES FROM THE COMPANY FOR DISCOUNT-BANGLORE AS THEY TOLD WE PAID MONEY TO DEALER NAME-SRIKANTH N BRANCH-PARVATI NAGAR, BELLARY BANK-AXIS BANK ACCOUNT NUMBER-[protected] AFTER THAT WE GOT A CONFIRMATION MESSAGE AND THEY TOLD WE WILL RECIEVE THE DELIVERY IN 3DAYS AND IT HAS BEEN 15DAYS WE DID NOT RECIEVE THE DELIVERY AND NOT EVEN A MESSAGE FROM THEIR SIDE AND IF WE CALL THEY ARE NOT RECIEVING IT.PLEASE HELP US WITH THIS ISSUE THANK YOU

I have buy sony experia z1 before 1 month only few day there was too much scratch on my screen. Than I went to sony customers care to solve my broblem. But they reply we cant do any thing u have to go any mobile shop and solve your problem. They can change anti shutter film to remove scratch but they do nothing. With in worrenty period they cant solved my problem. Plz. Help me

HELLO MY NAME IS Hari Chaudhary MY PHONE NUMBER :[protected] and I had purchased the Sony xperia C3mobile .even In My House we used All Sony’s Products, but last week my phone was dead due to water damged, it means not working and it was fully dead, my phone is under of Warranty so i had submitted that mobile on 19/01/2015 at Sony care center which is situated at Prahladnagar Barnch, Ahmedabad, Gujarat p and its named as Sunrise care solution. But they told me it not repaird because of water damage, even they are taking 113 Rs for rpair charge.. In this case what I can do.i do not have any option to Repair this phone .

Sir, I Have a Sony XPERIA E3 . In this MObile i am facing a big Problem i can't store my data in SD Card When i am Receiving any data of other source and phon memory is not free of receiv any data and hang problem i Have scaned and formate also but my problem is still. Kindly Resolve My Problem My Contact No-[protected], [protected]

Hi Team, I bought a SONY LCD model no-KLV-32NX500 few years ago. Suddenly, the LCD stopped working. When checked it with Authorised sony service center, they said motherboard is not working of the LCD and it would charge 7500 for this part. We were okay with paying 7500 for the part as the LCD was out of warranty. However, then they said the part is not available with SONY. Now, the LCD is waste for us. The money is a total waste for us. I just want that SONY should replace the LCD with a new one, if they don't have the part available with them. This kind of scenario is total an example of not treating customer fairly. I am very unsatisfied with the response of Sony India. Sony as a brand is the one of the top brands we have cross the world and when you face such kind of issue, then it is very disappointing indeed. I have attached the repair receipt of the LCD. Hoping for a positive response, else, I have to go to Consumer court India. Regards, Rakesh Gilhotra

I ve purchased this laptop 3 months back, 3 times problem had occured and 3 time i have given this laptop in sony service centre. problem in laptop was, sometimes it gets switched off and doent gets switched on for 2-3 days. service centre had reinstalled OS and formatted also still the laptop was getting hanged and working very slow. Again i m facing same probem and i have requested for replacement of the piece. the service centre is not ready to take the laptop for replacement instead advising me to go to main Andheri branch. Please help in this matter.

i have written complaint to sony many times regarding the faulty customer service they had provided and also called on their customer care but no response i am getting till now.my sony laptops switch wasnt working told to customer service center he charged rs22000 and told that i have replaced the mother board .The problem was still their in the system and also the laptop had a new problem of showing a line on the screen, told him to correct this issue and then give the laptop that person told its your problem not mine, told him we had paid huge amount of getting it repaired and at the time of delivery itself the line was their .Complaint to sony no replies and they keep closing the case.please help me as i have been cheated by sony customer service center which is situated in co-naught place in delhi named f1 solutions

I purchased a Sony Wrist Watch (MN2) through online Site (Flipkart) as on 24.Jul.2014.After 3 month the same not getting on so i gave the product to its authorised Service centre as on 06.Dec.2014.they checked the same and found out the product is complaint, So they register the complaint and give a Replacement Order for the same.But now these is more than one month i didn't get the product yet.So please help me

where I bought a new Xperia z ultra..on 5 jan 2015 .And cover is also free with the mobile phone and it also Mentioned on the box. But they didn't gave me the cover because they don't have Stock at time... according to his statement covers are provided by company from back end and till today they just keep telling me that there is no stock at back end. its more than a 16 days now... Dealer address Three vee marketing pvt ltd Sco 4, Sector 17-E, Chandigarh Ph:[protected] TIN-[protected] Xperia Z ultra(c6802) IMEI-[protected] Purchase date-5-jan-2015 My Address Sachin kumar H.No-3066/A, sec 52, Chd My Contact No.([protected]) [protected]@gmail.com

I have purchased SONY XPERIA DUAL M (Model No. C2004) from Shop : Mobile Shopping Mall, Kotwali Chowk, Bhagalpur, Bihar on 21.01.2014 vide Invoice No. 1443. In October, suddenly, my mobile became switched off and after some time it has been restarted. After that I am suffering same problem again & again. I visited Sony Service Centre situated at E- mall, Kolkata. The girl there checked my battery only and told me that your battery become obsolete. On my request, she tried another battery and my mobile started working. On asking replacement of battery, she shows me a little red sign in battery and told me that it means liquid damage and not covered under warranty period. But my mobile never gone in water and never become weted. She told me that might be due to moisture or sweat and not covered under warranty. I have not argued there so much due to lack of time. After that I have purchased new battery but having same problem. I was so busy at that time and send my brother there. Same story they told him and even not checked my mobile. Even they told that it will take Rs. 350/- for checking as it is liquid damage. I am so busy and even did not get time to mail you and have suffered a lot. Now, my question is that How a small red mark qualify liquid damage. And if it is so then how without getting wet the mobile have liquid damage. And, if it is due to moisture then is it my fault or your mobile. If mobile have liquid damage then how it is working sometime on charging. I am very much suffered. I am not expecting these services from a reputed and well know brand SONY. Please resolve my problem as soon as possible. Otherwise, I have to visit consumer court. Thanks & Regards Ankit Kumar Sharma Mobile IMEI NO. 1 :[protected] IMEI NO. 2 :[protected]

I am using sony z1 and my warranty just got expired last month, I have used the phone to take couple of photos under water and all the ports was clased at that point of time, took some pics and came back . On the way back home the phone just stoped on a sudden . When I reached home I saw some droplets indise the ports . I kept my phone aside for a day to dry and I switched on .display was dim no light for the display . I can use the ph by using other phones light . Touch and all are working ... my complaint is that I use the in water and not more than 1meter and my phone is unable to use . I want to file a complaint against your company . And sony service centre is not repairing or replacing the display and we are forced to buy a new phone at a 20% discount rate . I thing this is a strategy of the company to make the customers stay on to the company . I need to get my phone repaired by the sony

Hi Team, I am very much disappointed that the mobile I purchased is not starting now and is dead from last more than 4 months. I started facing the issue within 6 months of the purchase but it got fixed automatically. I will appreciate if you could look into the issue and check what caused this issue and fix it immediately. Now I have submitted the phone to service centre and your support already have report. In my eyes you sold out a defected set. Please track and check through IMEI or anything that when the problem started. I have a basic use of the phone and it still looks very new as I did not used it much. Most of the time it was off due to this issue. Let me know if I need to reach out to someone who can help you. I have another phone which is 8 years old now I am using that from last more than 4 months. I raised this ticket to your support but they are real Ticket No: [protected] Model: C2305 IMEI No: [protected] Please do not write sentence like below as I escalating this issue now and I want the resolution as soon as possible. "The warranty has expired now and you need to pay for it to get the board replaced. And you are not able to check what caused this issue". Regards Brijesh

i had given my sony xaperia M smartphone to the customer care service centre(ballabgarh, chawla colony)...there were three problems in my phone...1-software update 2-receiver speaker 3-rear camera...they only succeed in repairing my receiver speaker's problem and dont even look at my other ones...this is the worst phone service i'hv ever had...i am really not satisfied with sony ceyare...they dont look at my complaint seriously and delay in work...as i hav given my fone on monday and they told me to pick it up on saturday but they just and ...say to take it on another day and after and even more tym then i got my phone wednesday...please take my complaints seriously and repair my phone ASAP.

Dear Sir, I had given my Sony xperia compact mobile for the below mentioned complaints.Till now i didn't get any information from the service center.Almost two weeks over.I want to know the status of my mobile complaint.And also when i will get my mobile return back after solving the complaints raised. Ticket ID : [protected] Job No : W[protected] Date : 03.01.2015 The Complaints are. 1. Mobile Frequently switching off While making call, Browsing Internet and Listening music and watching videos. The complaints was already raised before 1 week.The service center peoples are done software installation.After that also the problem not solved. Please let me know when i will get my mobile return back.

We have purchased a high end SONY LED tv KDL 46EX 520. Our usage is average to minimal.The TV was purchased in March 2011. The issue is few days back the screen display started shaking. We lodged a complaint with the SONY center the job card no is J50108801 After one day the technician visited us and after looking at it he told the panel needs to be changed. The estimate given to us was 29K Rs.which is very high.Additionally we were told it would take more than 15 days to change the part and we need to pay some amount in advance. On the top of it the part carries only 1yr guarantee and could break down again. We need help from SONY to sort out this issue at the earliest before we loose faith in this brand

Brought BDV-N990W[protected] system in Nov 2012, with Bravia TV. But from very 1st week was facing HDMI Cable issue. As per Sony Technical advisor replaced HDMI cable multiple times including with Sony HDMI cable but problem continue. Even Sony authorized technical person instead on replacement of HDMI repeatedly. Finally system was taken to Sony Service station "Sri Sai Electronic" Vashi. And service station quote Rs 9000/- for main board replacement & it's was identified issue product was out of warranty. Sony service team mislead first by not giving actual solution & only provide solution only after product out of warranty. Even accessory are not recorded in system, when tried to installed system trans receiver was missing. When asked for trans receiver service station engineer Mr Rajesh & Manager Mr Suhas denied. Again customer has to suffer. Sony been trusted Brand it was not expected for such big product quality issue. Worst product & worst service. Even spoken to Chandrashaker Rahul (Service Head West region ) multiple times regarding product issue. But of no use. Service station interested in part replacement & service revenue generation. Finally customer suffers in term of money, time & worst quality product. In future will definitely look for alternative brand but not Sony. And also recommend others not to buy Sony product. Today not able to use system. Arun D

Dear All, I bought a new Sony Xperia C-3 on 26-Nov-2014 and from the third day I have been facing problems with this mobile. Its camera is worst than a normal VGA camera. The colour of body is fading like anything. The mobile is getting hang during a call. The battery is getting heated up and also it drains off in less than a day. The worst part is I took the mobile to a Sony service centre (Tiruavalla-Kerala-India) branch they kept the mobile with them for three days and after that they return without even repairing instead they have cracked my mobile from the top corner . And now when I am took my mobile back to them they are denying to take it and same is the case with the Kottayam branch. They are saying it cannot be repaired. Job number- W[protected] Complaint number- 1-[protected] I am really ashamed of saying that I am using a Sony mobile and I will make sure each and everyone knows about it. I just want my money back. Thank you. Noble [protected]@gmail.com [protected]

hello sir, I have bought mobile phone Xperia Z3 but display was cracked accidently. So, I have gone to sony service centre for repair. It was repaired after 21 days with some mistakes like dust in camera window and there was a gap found in back side battery cover. Then I have returned that phone. It was repaired after 23 days with same problem by best technicians of sony. so, I had to give that phone for repair at same day on delivery. Since 22nd November, 2014, I am facing this problem because of best technicians of sony. My phone service details are as: job no. date delivery date amount paid B1W[protected] Nov 2014 13 Dec[protected].87 W[protected] Dec 1014 06 Jan 2015 W[protected] Jan 2015 continue... I need sufficient response from your best solution makers.

Dear Sir/Madam, We are very much disappointed when our Sony TV Bravia got Display problem. and now we faced so much problem afterwards also.( Nothing like customer support) Model no- KLV-24R402A Serial No- 4456252 Purchase date[protected]. Therefore, after complaint we self delivered the same and also self taken back from service centre. We requested them that we will wait for whole day(Sunday) till problem will be cleared. . but they did not agree and told that they will call us on Tuesday. Now according to them they called me on same day itself (sunday) but according to them my phone was not reachable.. Now i called them on Tuesday( nobody called me till 3 pm Tuesday) and asked for the issue.: Issue according to them : Mother board faulty. and repair charges is 5700/- We ignored to give this charges as our purchase is 13500/- and repair cost is 6000/- within 14 months. i strongly believe this is not done..Complete disappointment and lots of trouble. Dealer : Star Electronics B-3 Block, Community Centre, Naraina Vihar, Near C Block, Gurudwara Delhi. We are always fond of Sony products. Now i humbly request that kindly take some suitable action and provide us some better solution. We look forward for your best possible action in favour o[censored]s as earliest. Thanks & Regards Ashish Kachroo [protected]. [protected].