Sony India Complaints & Reviews

i want immediate replacement of my phone because i have 4 times given for repairing to sony but still my phone is not working and from last 2 months they are not giving feedback and useing bad words and doing misbehave...so requesting you to do the needfull or else shall i go for consumer foram..

Hi Team, EMI no. [protected] Myself Amit Sharma, I have Xperia Z - ultra Phone, i have purchased on March'2014, Which screen have damage 2nd time in last 10 Month, 1st Time is has been covered under damage warranty, new refurbish set free of cost has been provided after about 2 Months by "Sony Service Center(Technocare solutions) - Mobile in Lajpat Nagar 2, South Delhi, Delhi, E - 17, Central Market, 110024" Now on 31st Jan 2015, i have re submitted my screen damage set (Set is working Condition) to the same service center, They told me hat they will charged 10500/- for repairing cost and they will given me other refurbish set in 10 days. Today 11th Feb 2015 i had call service center they told me that they have not generated any ticket for the same and it will take another 2 month for deliver the refurbish set also want a bill copy on their e mail id, i have given a photo state of bill on 31st Jan 2015. I do not carry a bill copy for xperia z ultra and i have softly spoken to him but they told me that i have to pay full 22500/- of amount for refurbish xperia z ultra and set will be deliver in 4 to 5 months. Today 11th Feb, they have generated ticket after 12 days on behalf of my call when i have remembered him about the status of my cell phone. Ticket ID : W[protected] I have manually generated receipt when i have deposit my cell on 31st Jan 2015. Please let me know what is the policy to charge the amount for xperia z ultra phone which is only 10 months old phone and have only screen damage (Set is in working condition) And what is the TAT for delivering. Request you to please help Regards, Amit Sharma [protected] [protected]

I have purchased sony xperia c ..but till date it is not working properly so many times i have repaired from sony service centre..last from 2 months my phone is in sony service centre but he is not replaying and not giving any replacement and also saying that give 9000 rs then only i will give replacement...why should i have to give money my phone is under warranty now so i want to register complain against sony india..

I Have purchased SONY EXPERIA E3 from your Sakchi, Jamshedpur Outlet on 31.10.2014.Its INVOICE No -1485 & TIN No -[protected]. Set no[protected].From last one month set is hanging very frequently.I used to visit your service center .They simply open its back cover & by pressing off switch and again restart it. After restarting, they are saying there is no problem & also suggest to do the same thing when it hanged. Now I want to know hanging in your EXPERIA E3 is normal phenomena or it is a problem. I suggest you to kindly do the need full otherwise I have to move consumer forum. I am very much upset from this set. Thanks. Rakesh Kumar 22A, , Sunder Garden, New Subhash Colony, Dimna Road, MAngo, Jamshedpur - 831012, Jharkhand. Mobile No:P [protected] / [protected] .

Respected Sir/Madam.,

I am Padmini G, I have Purchased the Sony E3/DS above model in Poorvika Mobiles Private Limited., Valasaravakkam on 14/01/2015 Amt of Rs.11, 200/- my Invoice No is 28980.
in 2nd day when i was mobile it was get hang unable to end the call and i tried to shutdown my mobile that is also
not get so i called poorvika show room they where asked me to come there, i gone there they were open the mobile and insert the pin and reconnected the mobile, they said hereafter that problem will not come, i asked them why it was happend, they said some application are opened but they have checked my mobile no application were opened, they have communicated with there staff itself they have gone inside, i have shouted them i came back, because i will never use for Internet in my mobile only for attending the calls purpose i am using the mobile,
then, within a week the same problem was happen again i called them again they have opened the back cover and with pin they have restart the phone.. these problem is keep on coming yesterday with this same problem i have gone to poorvika showroom i showed them they said handover the mobile we will send it to Sony service centre and we will solve the problem.
But i want to know one think. When i purchase the new phone how this problem come immediately, why i should send my new phone to service center, i asked them these question to poorvike sales people, they r not giving proper answer, they should change my phone, they should give another new phone, i handed over my phone yesterday(10/02/15) but still now i have not get any call from poorvika, they have not return my mobile so for i need new mobile instead of this phone, i am not happy with poorvika sales,

i am requesting you to take this complaint to your kind notice and rectify this problem immediately.

i am expecting your favourable reply.

I am a customer using Sony Xperia Z1 model. On 1st February I connected my hand set for charging. while on charging mode, i received a call and i was unable to receive since the phone screen hanged. Next moment I pressed the power button and i experienced a shock & immediately found screen broken. Today I have visited Sony Authorized Service center, R-Logic Technology, Rajajinagar Bangalore-10, to obtain solution. Upon checking I have been said that this is a screen damage and since unit is 7 month old it will not be covered under warranty and shall be processed on warranty void basis. When escalated I was introduced to the Manager who again said that this wont be covered under warranty. Approximate expense is 14 thousand INR. My question, I experienced an electrical shock and the screen crack while the unit was in my hand itself. i myself noticed it and didn't dropped the hand set, yet this is being termed as customer induced damage and warranty has become void. After paying Rs. 34, 698 on June 2014, I am regretting my decision for going ahead with a Sony Product. Beyond this, my complain is also not logged in the pattern as I provided. In the Job sheet no where it is mentioned that i experienced an electrical event and which lead for the screen damage. The service center GOD have termed it as chargeable basis and same is recorded as damage and touch not working. This is really a pathetic service provided with the Sony policy. I am extremely sorry for having purchased your product. Please help me share further procedure to obtain resolution. If I only have to pay for service, I wouldn't mind to donate for sony company for their learning and RD purpose free of cost. Post this i sent a mail to the support matrix yet I didn't received any revert. All i received was 3 times a call once to provide an offer of 50% cost of current price payment for a refurbished model or 80% payment for a new handset. i requested for quote for the repair received call stating that it will cost Rs.8050/- quote. For this I requested if I can get discount. Caller requested for time and reverted saying that this is also not possible. Ultimately all your warranty is just a void. No matter what, Sony mobiles only know to squeeze money but never provide or care for customer satisfaction. JOB NO. W[protected]. Appreciate if I can get to conclusion on early note.

APPEAL to all disgruntled SONY BRAVIA TV Customers to Unite to fight injustice from SONY TV Dear All, WE ALL HAVE SUFFERED BECAUSE OF FAULTY TV'S FROM SONY. THERE ARE THOUSANDS OF COMPLAINTS ON THE INTERNET, BUT SONY TV DOES NOT CARE. First there is either LED issue OR Motherboard issue, then panel needs to be changed. After spending thousands on the repairs, the warranty of repairs is just 3 months. We all have complained with SONY TV, in our respective states, and we all have faced the same problem that SONY does not respond, OR gives only 1 type of reply that the warranty is over and they cannot do anything. Time has now come to unite and put up a joint fight against SONY in the consumer courts. SONY TV people know that their consumers are not united, and individually they cannot fight against a giant like SONY. They also know that people are busy, they do not have patience, and many are illiterate and therefore do not know what to do. I hereby appeal to all the dissatisfied customer of SONY TV to send their complaints, with full details to me. The invoice no. and date, model no. What happened to your TV ? When ? How Sony is not responding. etc etc. Pl. send full story. I am also suffering at the hands SONY service people. My TV was bought for Rs 70, 000.00. I have changed entire mother board, (Rs 10, 000), Power unit and they now want me to change the panel paying Rs 22, 000.00 I assure you that on the basis of your joint complaints, I will lead the fight against them in the consumer court, and will try to get relief for all o[censored]s. Please spare some time, to at least teach a lesson to SONY TV. My cell no. [protected] my email id: [protected]@hotmail.com. I stay in Andheri, Mumbai, Maharashtra. Please co-operate and help me to help you. UNITED WE WILL TEACH A LESSON TO SONY, SO THAT THEY DO NOT UNDERESTIMATE THE POWER OF THE COMMON MAN MILIND REDKAR cell no. [protected] email id: [protected]@hotmail.com

It is a matter of great discomfort that even after 3 months of lodgement of a service request that my grievances still remains un-resolved. It is not expected from a world class consumer electronics conglomerate like SONY. I once again describe the gist of my complaint as under:- I have already lodged complaint twice for repair/replacement of my captioned TV. The service manager paid a visit and merely stated that only recourse available is to replace the PANEL. I have already shown him that the TV is running and functioning properly for about 10 minutes after this it goes off. When the TV is running perfectly well than where is the question of replacement of PANEL. Even for a moment I agree to the service manager's suggestion that I need to pay Rs. 15, 000/- for replacement of my Panel, there is no guarantee that the panel will be available. When I asked what is the recourse available in case the panel is not available, they have advised that I need to pay 75% of the cost of new same model TV in addition to Rs. 15, 000/- and the old TV is to be deposited. Sir, this is horrible reply from your service manager. Is this your customer Service? I request you to please redress my grievances within 7 days from today failing which I will take steps which may be detrimental to the interest of the company. This may please not be taken as a mere THREAT. If I am put to loss monetarily, I will not hesitate to even to go to SOCIAL MEDIA like face book and TWITTER to publicize my Grievances and the attitude of the company. I will not be held responsible for any reputational loss to the company. Sasank S Panda

I am fed up with the device provided by Sony service centre in chhindwara.My Sony bravia TV has some problem and is not working for more than 5 months. They had send the technician but he arrived only once and no response from the sevice centre after that, even I have called in customer care for complain .but still they haven't showed up yet...what am I suppose to do now...throw my TV at garbage just because no one is coming for help...what is the use of service centre if they can't repair my TV...I am really fed up...and just hoping that this message might help me...and on top of that they were saying to tehnician that dont tell anything about the price of the partsparts...really annoyed

Our Issue: Please find this mail as our last effort before filing a legal consumer court dispute against any services. We have raised a complaint against above mentioned CCC I'd on 27 December 2014 which is still unresolved despite making advance payments. Your affiliate Jolly electronics is now not responding to our calls and just saying we will get it resolved asap. Is one and a half month not enough for aoby to solve a small complaint. Pfa copy of job sheet Sony adamant reply Dear Mr. Chirag Aggarwal, Greetings from Sony India. Thank you for patronizing Sony product. This is in reference to your e-mail dated 3rd and 6th February 2015 addressed to our Head of Service regarding Sony BRAVIA TV model no. KLV-40V400A, serial no. 1214270. We understand your concern towards Sony BRAVIA TV. We received service request of your aforementioned product at our Authorized Service Centre, M/s Jolly Electronics World on 3rd February 2015 vide Job no: J50297685 with nature of complaint “no power”. Upon inspection of the product, engineer observed that power supply needs to be replaced for satisfactory working of the TV. We are having difficulty in getting the necessary part. Therefore, considering the same we are proposing you an alternate solution. We offer you to exchange your product with any BRAVIA TV from our current line-up at 75% of new model Maximum Retail Price. Our Concern: We don't want to buy a new televison. Kindly arrange for the part.

I bought a Sony Vaio laptop about a 1.5 year back from a GURGAON based dealer. Its been less than a 2 years of the laptop that on every 6 month basis its software gets corrupted. When I asked from the Sony Vaio Care, instead of repairing or checking the laptop or even calling the consumer to check exactly the problem is, their questions are about the billing, warranty / extended warranty. We, CONSUMER's, in INDIA are being looted many times from these foreign national corporations. We pay the money and buy their products and now instead of giving the value to the consumer's money, they are asking for proof, whether we have paid the money or not. I have been CHEATED, looted and given a garbage dump product, which is good for nothing. I don't mind giving it back to the company and get compensated for it. I am a working executive in MNC, and hardly have any time to fight back for everything that I paid for. These type of corporations who doesn't know's how to handle the Indian Consumer's should leave our country and pay the damage charges to the consumer. Seeking your cooperation for the same. Thanks !

Dear Sir / Mam, This is to inform you that i had purchased a new Xperia smartphone Z ultra on[protected] and today is[protected] in between a month i had given my phone twice in sony service centre (Amba Electronics) due to lots of issues but they always says only software issue occur and they only update the software and return to me but their is no solution of my problems like icons runs automatically, Camera not available error show, touch not working properly. I want my phone replaceable as soon as possible. Kindly do the needfull and solve my problems as soon as possible. Regards TARUN KUMAR [protected]

I've purcahsed a new SONY LED tv at 21st Jan 2015, but from starting, light reflect from a point which is on screen and other one is LED screen has not been properly attached with its Panel.New LED tv is defected in two other things.So i want that my LED tv should have exchanged due to i've purchase nearly and it is defected from starting.I've already register a complaint regarding this to Sony customer care at 23rd Jan 2015 because it has been installed on 22nd Jan 2015 evening.Bt yet now my LED TV has not exchanged yet.So pls take action on that and exchange my LED tv from SONY company on urgent basis. Light reflect from a point which is on screen. LED screen is not properly attached with its outer panel, so some internal part shown on the top of screen.So kindly take action on Sony and exchange my LED tv on urgent basis.My contact number is [protected] and [protected].

myself lakshay handa, lost my sony xperia c2 worth rs 18000 on 6th february 2015 at 9:45 am near nehru place in dtc buss no 534 . registered FIR in cr park police station, nehru place, delhi but no action found yet EMI no-[protected] contact no- [protected]

I bought a laptop from sony center in sigara varanasi, at that time sales man sed that any ony one key got damaged then it can be replace, and uncertanly one of the keey of my laptop have problem now o i visited service center then they sed that they have to replace compleet keey board, but there is one cosmetic breakdown in body that's why they will not cover that replacement in warranty, and now after a year when my warrant expired they r saying there was occidental warranty on that laptop but the is over that's why then can't repair that, and for all that they are asking me 10600 rs

hello there, i purchased a sony xperia Z2 from S.C.O.1122, Sector 22 B, Chandigarh, 160022, India by the name Sanjeev kumar by[protected] invoice no 905 imei no[protected] amount 46500/ and it was replaced twice on dateded 30 july 2014 swap sr no [protected] and 8 dec 2014 swap sr .no [protected] and still it is in care center from 28 jan 2015 by ticket id [protected] Please concern this case I am even sending you a written complain after that i will definitely move to Consumer Court Now I want My money back no replacement handset from your side because it is worth nothing Please return my money back

I, purchased my phone XPERIA ZR on 17th August 2014, which is a water proof device. I used this device as per the directions provided by Sony like having all the vents closed and all. On 25th Jan my device suddenly came in contact with water. I was using the phone with proper care, and within 5-10 minutes i removed the battery and dried it, even then the water escaped into my device and device went Off. As per Warranty period, WARRANTY is valid up to 17th August 2015 but as per the Job sheet (W[protected]) provided by service center my device is out of warranty. They were saying that if any water trace found it will be considered out of warranty. If i invested a huge amount in a water proof phone then how can water escape, and if it escaped is this my fault? Now Sony is denying to repair the device in any case and asking me to pay for the replacement of my phone

Dear Sony My name is UTTAM K SHARMA . I am from agra i want to tall you that i recently fastboot my device it was succesfully completed than i m switch on it . there was an loading which can't completed i waiting from a long time but it can'nt be swithed on ... Please Help Me As Soon As Possible...Thank You .

Since last three months i continuosly chasing customer care centreki.E (601, ashok bhavan, new delhi 110019) regarding my mobile phone repair. I submit my phone twicely & as on today i have facing same problem from last three months. I have purchased sony xperia l c2104 d.White on 09/feb/2014 against invoice no-m011443 from cellucom retail india pvt ltd, g-3, h.L galeria plot no-02 sector 12, dwarka, n.D -75...My mobile imei no is [protected]...During the period i have following problem :

1) handsfree not working (But received new )
2) mobile phone not charged due to some problem in phone (Twicely lodge complaint against this)
3) mike not working (Twicely lodge complaint for the same)
4) volume key not working, etc

The list may be long...

I have faced so many problem during these days. So, in future i will not purchased any phone from sony & not suggest any person to buy a sony phone with these type of experiance during the warranty period of the phone.

Hope you will take action on this & help your customer in a good manner.. So that they will faith on your company. Because i also purchased this phone with faith on sony but due to this type of experience i will not faith on your company.. In future i will go to consumer court regarding this type of problem...In the end i would say you must replace your customers mobile during second complaint so that they will not lost faith on your company..

Awaiting your quick response on this ...

Dear sir/madam, I'm regret to inform you that i that the Sony vaio series laptop with configuration having 4gb ram, 500 gb hard disk, core i5 processor and having window 8.i had bought this product since June 2014. But I'm sorry to say that from the day of purchase i had been facing lots of problem with but certainly i resolve all these but in these I'm facing the problem while I'm updating my window 8 to 8.1 its shows an error of code 80242000D. i had tolled about this problem to customer care service centre but there I didn't get satisfied answer. i had gone to your service too.but I'm sorry to say that they also didn't give me a satisfied answer. They said that"your product need these updated let them as it is".i can't believe what is this answer from growing largest service centre company. Kindly help me for this issue and tell me how I can fix it My mail address is:[protected]@gmail.com