Sony India Complaints & Reviews

Dear Sir/Madam, We are very much disappointed when our Sony TV Bravia got Display problem. and now we faced so much problem afterwards also.( Nothing like customer support) Model no- KLV-24R402A Serial No- 4456252 Purchase date[protected]. Therefore, after complaint we self delivered the same and also self taken back from service centre. We requested them that we will wait for whole day(Sunday) till problem will be cleared. . but they did not agree and told that they will call us on Tuesday. Now according to them they called me on same day itself (sunday) but according to them my phone was not reachable.. Now i called them on Tuesday( nobody called me till 3 pm Tuesday) and asked for the issue.: Issue according to them : Mother board faulty. and repair charges is 5700/- We ignored to give this charges as our purchase is 13500/- and repair cost is 6000/- within 14 months. i strongly believe this is not done..Complete disappointment and lots of trouble. Dealer : Star Electronics B-3 Block, Community Centre, Naraina Vihar, Near C Block, Gurudwara Delhi. We are always fond of Sony products. Now i humbly request that kindly take some suitable action and provide us some better solution. We look forward for your best possible action in favour o[censored]s as earliest. Thanks & Regards Ashish Kachroo [protected]. [protected].

Hello i am sony xperia t2 user
I many time visited service center to solve my battary issue but they always update my phone software. After some days battery has same issue. They talk me very rudely. I think i had mistake to purchase sony product. I am tired of going servive center, so i want to change my battery in warrenty period. I purchase phone in 26 july 2014. There are some days remain to end battery's warrenty. Please change my phone's battery.

My sony headphone with model number= MDR-ZX100A stopped working properly, so i requested for replacement through sony service centre, patna but when i recieved replacement I got another headphone with different model name= MDR-ZX100A/WC(IN) and the product was different from my original product, please help

I bought Sony headphone from Paytm. The model number is Sony XB450. In market this model is having different price tag for each of the colors. I bought the red one which is of highest cost(on most of the websites). After 1 month my headphone stopped working. Sony replaced the product but provided me white variant as replacement. The white one was available at 1400 inr while I paid 1775 inr just to get the red color. Please help. I want the variant which I bought and paid for.

My self amit yadav. I m purchased. Sony brava 24' leledtv from snapdeal ltd on june 2014 but since last few days screen show black and white visit the Sony authorized service center engineer that start the ledo tv and take photo of led and told me that pannel is dead we replace it next day i coll to centre and ask the date of replacement they told we have order of that screen after some hour they colled me and say it replaced out of warranty please look into the matter I have all recoding of these transction er.[protected]@gmail.com. [protected]

Model no. Xperia C2305 IMEI No. [protected] purchase date : 10 Aug 2014 Bill No. 492 Shop Name : Aditya Enterprises, Kota As told by the shopkeeper, the internal storage is 4 gb but actual internal storage is 1 gb... whenever i download any application it is showing error / insufficient space.. and updates are not running... while the 8 gb SD card is not at all loaded with the application / data. It is not transferring the data to SD card... I have given the set to the service centre vide ticket no. [protected] dated 2/1/2015 and did the software update but the problem still continues while some applications are not working and hanged on... I am facing a lot of problem with the set... please provide the solution...

MY work order No- W[protected], and ticket ID [protected] dated[protected]. Dear Customer Care Department, This is to inform that undersign had given my personnel mobile (Xperia-Z1) to Sony service Center at West Medinapur- West Bengal (Video Plaza) on[protected] with below listed complaints. 1. High Frequency Music gets distorted which was not originally so.(this was one of major factor to consider this set with other available options) 2. Voice quality was not clearly received to other end, (to whom I am talking with). 3. Voice quality is low both in normal & speaker mode. 4. Screen brightness gets disturbed some times. 5. Battery discharge in 3-4 hrs. 6. Camera quality is poorer that Samsung Grand-2, although Sony Xperia Z1 is 20 MP camera & other is only 8 MP. Response from Service Center. • First of all front desk officer did not listed each of above problems & only listed selected, ensured me they will care in totality. • There was no one to guide as how to take back up, as same was advised to take by customer care while request for ticket ID. • When I asked for How to take a backup, than from office person replied that I have to do that with in myself, resulting I could not take back up prior to hand over my Phone. • On[protected], when I got SMS that my system is ready, I visited again to pick up my phone & asked what are corrective action taken against each of my reported problem. In response concern technical team person only informed me that, your phone was formatted. • When I asked why phone was formatted as in system all things was showing updated, & I was not being informed about same, that is why I was not bothered to take back up, while when service center person was not supportive as mentioned earlier, resulting my complete data, pic, video, sms are gone. • Concern technical person showed test mode & declared all is well nothing can be done except software upgrade. In view of not getting any solution of my given phone I had not taken my phone from service center, & shall be procuring a better phone if things are not resolved ASAP. In response to above Sony service center has informed that every thing is all right I can take back my mobile. Also My service ID [protected] is closed now. Manoj Shrivastava

Hi, I have handover my phone to service centre for charging connector repairing . However it was for the 2nd time for the same issue . For the 1st time they had repaired as a changeable replacement for physical damage and now there is no point of physical damage but still they are asking me for the replacement charge . I strongly feel this problem been occurs due to the worst product fixed by your service centre and they again change me money for the replacement. Being a Market leader in Mobile handset Sony should not harass his customer . Expecting a positive response from your end the Job sheet No is - W[protected] for your ref . Date of purchase - 10 March 2014 BR/Sarmistha Mohanty Bhubaneswar. [protected]

Hi Sony Team, I have Sony ZR mobile recently purchased (Sept 2014) and is having SIM card detection issue. I went to Indranagar, Bangalore service center and got very very poor response that purchase a new phone and Sony company will give you 20% off on new mobile which I saw and heard they were telling to each customer who was there having mobile problems. After very heated discussion, they asked me too drop all my personal details so that they contact me and I have been following this from last 5 days. Each time they says that we have sent mail to head office asking for approval to replace motherboard. The front customer officer (Ms Vidhya) is always giving false reason that person is not available and will call you back, however no update so far. I have shared all the required details and looking for your support to get my mobile problem corrected. Thanks, Vandana

I bought a sony vaio laptop 2 years back. after 3 months it had some glitch and it stopped working. As it was in the warranty period, so it got mended. Same glitch occurred thrice in one year. Every time it got repaired. After one year when warranty expired, the same fault happened again. I gave it to the service centre people. They took it and later told me that the motherboard of the laptop needs to be changed and it would cost Rs.17000, which is unreasonable for a laptop of Rs.33000. Well the same thing happened with my friend too. He had a minor problem in his laptop and they told him that the motherboard is dead and the reparation will cost Rs.23000. The sony vaio service centre of Ranchi is very untrustworthy. I request the company to look into the matter, lest they'll keep on defecting our laptop's motherboard and will charge us heavy amounts. This is really affecting the sale of sony vaio. Either the service centre should be amended lest I request people to not buy its products as it gets heavy on ypur pocket after the warranty period.

Model no-c2305 Imei number-[protected] Si[protected] Purchase date-11/08/2014 Bill no -2244 Shop name- kamna mobile satna I hve known with shopkeeper that internal storage is 4 gb.But actual internal storage is 1gb. I have face lot of problem with set pls solve my problem as soon as possible.otherwise exchange my set and provide me more intenal storagez

From M.GANESAN, No.2, Kumaran Koil Street, Neravy, Karaikal- 609604. Cell No. [protected] To The Sony Mobile corporation, India. Sir, Sub: Claiming for replacement of Sony Experia E3 Dual mobile – regd., I purchased a new Sony Experia E3 Dual mobile ( White colour ) IMEI No. [protected] from your reseller ( Surya mobiles ) located at 275/2, Bharathiyar Road, Karaikal-609602. From the day of purchase I was not able to make any outgoing or incoming calls properly. As I contacted above mentioned reseller regarding this problem, he advised me to restart the mobile, doing so the same problem prevailed. When I contacted the reseller again, he sent my Sony mobile for service on the first week of November and my mobile was returned in 10 days. While receiving my mobile I was informed there was a software problem and they had reinstalled the software, But to my shock I found out that my mobile had the same problem. Again I contacted the reseller for replacement, But he sent my mobile to the service centre for the second time on the 2nd week of December 2014. Now he informed me that he received my mobile with the software updation. I preferred Sony brand, since it was a brand of global reputation, But I had a bad experience since I purchased this mobile. Hence I am not satisfied in receiving the same mobile. So, I request your kind concern to replace this mobile with a new one. I kindly bring to your notice that if proper action is not taken, I would like to approach the legal and the online consumer forum.

dear sir/madam, mateer is that i bought new mobile sony experiac-3 date[protected] with sd card (32gb) sony make no SR-32A4/T1N 31238725 AFRER SOME DAYS my mobile disply blinking so i give my mobile sony custmer vare chinchwad pune(mh) about 8-10 days my mobile give from sony care but sd card not working so i reverse sd card date 30.12.2014 but till date i have not recived so pl give status for my card pl do the neddful on urgent basis Thanks, Anil Yadav [protected]

res sir, i had bought a new handset model no :experia e3 IMEI NO :[protected] from karan telecom gole bazzar mandi dabwali pin :125104 (haryana )on dated 04/11/2014 after few days the handset automatically take restarts after 1-2 hrs probably .i had visited twice to my nearest sony care centre, bathinda (punjab) date :03/01/2015, job no :W[protected] . but still the problem is as it is so i req the company to replace my handset and extend my warranty as early as possible. .. thanking you anil kumar mandi dabwali

Hello sir, I have bought sony Xperia Z3 and the display was cracked accidently.I have given it to sony service centre it was repaired with some mistake like dust in camera window and gap in battery cover. then 2nd time I have given it to solve that problem but after some days it was done with same problem. It means technicians of sony are learning from my phone and they want to do research something with the help of my phone. Service details are as.. service date delivery date job no. 1st 22 Nov 2014 13 Dec 2014 B1W[protected] 2nd 13 Dec 2014 06 Jan 2015 W[protected] 3rd 06 Jan 2015 pending W[protected] My phone is still in worst of sony service centre since 22 Nov 2014 and for how much years technicians of sony will do research I don't know...

Hello Sir, I, Mr. Pradip, had bought a mobile phone xperia Z3 and accidently display is cracked.so, I have gone to service station for repair and it was repaired with some mistakes like dust in camera window and there was a gap found in back battery cover. After some days it was done with same problems with worst technicians. Service job details are as Date Delivery date service job no. amount paid 22 nov 2014 13 dec 2014 1st B1W[protected] Rs.20823.87 13 dec 2014 6 jan 2015 2nd W[protected] 6 jan 2015 pending 3rd W[protected] I have not used your phone from 22nd November 2014 and it is still in repair because of your worst technicians. How much time you will do research like a scientist does in aliens... I have bought this phone for personal use not for to learn your technicians. If your technicians want to learn more in xperia phones then I have another Xperia Z phone. Give me your address I will deliver my Xperia Z for research for your technicians. thank you.

I have applied for extended warrenty for my sony vaio laptop svf-15218snb, s/no- 0013840 on11/aug/14 to "Fortune Sony Authorised Service Centre, Bokaro steel City. But i have no get any positive responce till yet. It is very poor responce for the reputed company like Sony. Kindly solve my problem. Uma Shankar Karmali, Mob no.-[protected], Email- [protected]@gmail.com...

I am using Sony Xperia Z C6602 mobile with IMEI NO:[protected]. As I have problem with the camera images(While taking pictures, some are not clear), I approached the service centre, :Sharon Electronics, JP Buildings, No 5, Muthu Velappa Street, Tamilnadu, Erode- 638002, Phone:[protected], on 29.12.2014 with Job No:W[protected], showing the poor quality images captured by the mobile, the service person at the centre told that we will make software update on the mobile and then check the condition of the mobile. On 30.12.2014 evening by 7.00PM, I received a message from the centre stating the mobile is ready for collection, I collected the mobile by the very next day (31.12.2014) morning. Even after that software update, I had problems with the camera images, again I approached the service centre on 6.1.2015 with Job No:W[protected], stating still I am having the same problem in the camera images. The service person at the centre told again we will make software updation, and will take ten number of pictures continuously by using the mobile, if those ten pictures are clear mean, it indicate the mobile is in good condition (That will take a time period of three days, stated by the service person) . But the problem is while taking pictures, sometimes only the pictures are not clear, not all the time and there is no specific intervals between poor images captured by the mobile. I asked him, you are telling, you are going to take only ten photos, what will we do if the eleventh one or other photos are not clear mean. He didnot provide any response for that, he repeatedly used to say I will take ten continuous photos only, if the pictures are clear mean, there is no problem in the camera, even after showing the poor images captured on the mobile. Already the software is updated only by 29.12.2014, I experienced the same problem, what can I do if the problem persist. I feel highly unsatisfactory about the response provided by the service personnel, is there any rule that guarantee if ten images are clear mean the camera on the mobile is ok. We have high image on Sony enterprise and the quality of the products offered by them, I request you to provide me a solution for the above said problem. Otherwise I have to repeatedly approach the service centre, they are going to do the same software update, again image problem, again visit to the service centre, so on. I expect a good reply for the above said problem from the well named Sony company as early as possible.

i gave a mobile st26i/xperia J/black in service center for repairing and a few problem onlyive problem is that sound was not proper and network problem.they submitted my mobile and one slot they repair with out any service and take 1000 rs.when i take mobile there was sound problem so they submitted again and till date they didnot give me mobile and tell for some more times. it takes 15 days . they not give in time we go for consumer forum

I purchased the Sony power bank 10000mah from e BAY. SELLER NAME:thegoodguystoreindia My Paisa Pay ID: [protected] ITEM ID:[protected] After receiving the product i opened and used after 2 days, that time i found is 1. Very light in weight and 2. Light indication is coming from USB port. 3. Not charging completely IS NOT UP TO THE SONY STANDARD. IS NOT ATTRACTIVE. FINISHING IS NOT GOOD. I FEEL IT IS DUPLICATE. FOR UR REFERENCE I AM ATTACHING THE PHOTOGRAPHS. PLEASE GIVE ME A FEEDBACK ABOUT THIS PRODUCT. I DIDN'T READ THE FEEDBACK OF SELLER IN THIS PRODUCT BEFORE BUYING, BUT NOW I SAW MANY CUSTOMERS GAVE NEGATIVE FEED BACK AND MENTIONED DUPLICATE AND NOT CHARGING. SO PLEASE TAKE SERIOUS ACTION AGAINST THE SELLER. PLEASE REPLY AT THE EARLIEST. Thanking you S.MURUGAN [protected]@gmail.com 07.01.15