Sony India Complaints & Reviews

Respected Sir/ Madam I have purchased Sony xperia m2 on date 9 the Dec 2014 after one month it gives mike problem so I went to Sony customer care at nashik branch on date 16 th Jan 2015 and they solved my problem and deliverd my mobile on date 20 th Jan 2015 but during reparing they forgot back strip which covers mike hole and it remain open after 5 to 6 days my mobile gives me display problem so again I went to customer care and they told me its liquid damage and it will cost Rs 5500 for display so I blame to Sony and Sony customer care for my mobile damage and I want new mobile other wise I will go to consumer forum and I listen from some people that there is a person in nashik Sony customer care branch which replace mobile parts and now he is in prison so I also blame that mobile display replace by them and I also warn Sony I will do bad publisity of Sony mobile and there fraud. Regards, Sagar Datir Cont no-(91)[protected] [protected]@[protected]@gmail.com

Dear sir greetings of the day Please find my service job sheet as an attachment I have frustrating and pathetic experience from your Sony authorized service centre located at Kothrud pune I have Sony dz 640 k system of which DVD player is not functioning properly I went to service center on 13 th feb and ask them to repair it. Service engg. Told me that they will get back to me by 13 th feb evening about status and estimate But haven't received any reply on 13 th feb I contacted again on 14 th feb morning and some lady cust service executive told me that she will get back to me with estimate and answer in one hours time again no reply Today on 16 th feb again I contacted the service centre and same arrogant lady executive answered my call She told Me that they have to order some part for my dvd and do I want to go ahead or not ? I asked her that if she want to order some part why she wasted 02 days and not contacted me before ? She was having no answer and sounding like careless government employee Later on I asked her to connect my call to service engg which took around 10-12 minutes for her Service engg told me that he had ordered the same part already So this proves that there is no coordination and communication between your team So I request you to please look into the matter and do the needful I would like to tell you that there are 100s of brand in the market at the moment and competition is too much, if customer gets this kind of service, I guaranty you that customers will definitely think 10 times before purchasing Sony products Thanks Best regards Vaibhav bhor [protected]

Dear sir/madam,

Subject: want a new sealed pack phone or refund.

I purchased sony xperia z3 (D6653) phone on[protected] having imei number: [protected] from m/s regal electronics with invoice number-422 amounting to rs. 47500.
I submitted the phone to sony authorized service centre named fortune at sakchi, jamshedpur on 28-01-15. Issue was that the phone’s back panel was loose. Service centre told me that it is a manufacturing defect and assured me of replacing my phone with a new phone.

At second visit on[protected], they texted me to collect the phone and gave me old/used and defective phone having imei: [protected] as replacement of which nfc function was not working.

At third visit on[protected], i once again submitted the phone and they assured me of replacing it with a new mobile.

At fourth visit on[protected], they texted me to collect the phone and gave me a roughly used/defective/old phone having imei: [protected] which was full of scratch marks and the back portion of phone was loose.
This time i did not accept the phone. Now service centre told that they will not give a new phone. Fear of getting exposed of their lie in front of other customers they called me in another cabin and told that they will give a used/ old/recycled and second hand phone.

At fifth visit on[protected], they texted/called me up to collect the phone and repeated the same thing by giving me a used/old phone but i did not accept the phone. They told me to go wherever and do whatever but they will not give a new phone.
I want a new sealed pack phone as replacement or refund.

Thanking you,
Yours faithfully,
Pradeep kumar verma

H.No-52,
Naya bazar, jugsalai,
Beside satguru medical,
Jamshedpur, jharkhand-831006

[protected]@gmail.com
[protected]

Hi I'm a customer of Sony ..bravia led which has issues for double display images and have already checked with Sony service person estimated charges for change of panel is 14 k ...hard ware issues are we resposible for it .. your product does not hold good even 2years and as soon as the warranty is over your product showed its quality ....

i got a complaint on my tv Ex52 and called your customer care they gave me complaint id 23855250 but no response after calling to your servicing center in visakhapatnam they are just making fun with this. They are calling from different mobile numbers saying that they will come in an hour but no response they asked about the mobile number and they repeated again. what to do.The only thing to fell why such brand dont care for people. Please reply soon so that no need of consumer court.

Dear Sir / Mam, This is to inform you that i had purchased a new Xperia smartphone Z ultra on[protected] and today is[protected] in between a month i had given my phone twice in sony service centre (Amba Electronics) due to lots of issues but they always says only software issue occur and they only update the software and return to me but their is no solution of my problems like icons runs automatically, Camera not available error show, touch not working properly. I want my phone replaceable as soon as possible. Kindly do the needfull and solve my problems as soon as possible. Regards TARUN KUMAR [protected]

dear sir / madam I HAD PURCHASED SONY 4 GB CAMERA MEMORY CARD FEW MONTHS BEFORE. YESTERDAY I ATTACHED THAT MEMORY CARD IN MY COMPUTER . BECAUSE OF MY SYSTEM VIRUS . MEMORY CARD SHOWS NO IMAGES . NOW I DONT KNOW HOW TO RECOVER MY IMAGES. SO PLEASE GIVE ME SOME SUGGESTIONS TO RECOVER MY PHOTOS. THOSE PHOTOS ARE VERY IMPORTANT . IAM WAITING FOR YOUR REPLY THANK YOU

I gave my sony xperia z3 phone for repair to sony authorized service centre.
They told me that phone will be replaced with a new phone.
But now they are not giving me.
They are giving me a used/ old phone.
I want a newly sealed pack phone.

I submitted sony xperia z3 phone to sony authorized service centre purchased on[protected] having imei number: [protected] of which back panel was loose.

At first visit, service centre named fortune at jamshedpur assured me of replacing my phone with a new phone.

At second visit, they gave me a used product and a defective phone as replacement of which nfc function was not working having imei: [protected].

At third visit, i once again submitted the phone and they assured me of replacing it with a new product but they lied.

At fourth visit, i refused accepting the phone since they were giving me a roughly used phone and again a defective one which was full of scratch marks and the back portion of phone was loose having imei: [protected].

Now they told me that i will not receive a new phone. Fear of getting exposed of their lie in front of other customers they called me in another room and told me that i will get a second hand/ used/ old phone.

I left my phone with them and i am very much disappointed with the service provided to a customer who has spent rs. 47500 to buy the latest high-end phone available.

At fifth visit, again they repeated the same thing by giving me a used/old phone but i refused accepting it. They told me to go wherever and do whatever but they will not give me a new phone.

I have been troubled a lot by the service centre which is far away from my place.

I want a new sealed pack phone as replacement.


Thanking you,
Yours faithfully,
Pradeep kumar verma.

[protected]@gmail.com
Mob-[protected]

me ne sony ka z ultra purches ki ya he magar muje us me Z ULTERA PREMIUM CASE WORTH RS 2900 MILA NAHE HE Q FREE HE MAGAR MUJE MILA NAHE HE MERA INVOICE NO. 46269521 DATE 13/02/2015 PLZ FLOW THIS COM. mobile no.[protected] [protected]@rediffmail.com

Gudmrng sir, this is kumar from ambattur, we have odered a sony LED tv 42" W700B sharp troniics by last sunday from trade center, still our tv has has not delivered.we gave u a call regardng delivery as many times but we didn't get any response yet...this is ridiculous...Is this is the way u handle your customers...I want a response to this immediately. My contact.no.[protected] Receipt No.[protected] Mail id [protected]@gmail.com

Sir I purchase Sony Xperia e3 dual mobile handset on 23/10/2014. After some time i started facing problem with it.I was unable to make as well as receive calls . The set showed call ending but never ended the call . When i tried to shut it down then again it showed shutting down but was not shut down . I showed the set to customer care but in vain . And now set goes erratic everyday and i have to power it off and on..what should i do with it ... Details: AMIT POONIA VPO AYALKI, TEH & DISTT. -FATEHABAD MOB-[protected] [protected]@gmail.com

"There in sufficent memory" everytime there is problem of this handset even after prefix from authorised sony service centre kindly replace my handset or give me credit note so that I can buy another sony and one more thing I m big Fan of sony so pleasee I request u to not spoil my fanicty towards sony

This is to esclate the matter and bring to your notice that I(Ateendra Singh)bought Sony Bravia KDL-32W700B on 2nd of feb from Reliance Digital Maxus Bhayander. They have delivered a damaged set. Till date we were assured to get the damaged set to be replaced by a new one. It's been 12 days now. No further action has been taken yet. Regards Ateendra Singh +91 [protected]

i purchased sony bravia kdl 32w700b TV from reliance digital on 12-2-15. but they did not dispatch remote with this smart tv. guy who came in to install tv only opened the box. sony service centre of our city says it is responsibility of seller to deliver remote & the seller i.e. reliance digital says it must have been kept somewhere. now they have given me an old remote which is not completely in verse with my tv. only a few functions like on-off channel, input change can be done. my mob. no. and mail id are on the bill

Respected sir, I am Devendra Longadge from Pune(MH) recently purchased Sony Xperia C3 IMEI 1:[protected] IMEI2:[protected], Before this I was using Samsung grand neo but I have heards lots of good reviews about xperia c3 therefore I sold it in lost. I purposely purchased this handset for your camera quality but before few days ago I found that Xperia C3 have flash problem . I have taken photos in totally dark with the help of flash but I think the timing of flash and capturing of photo is not matching. That’s why the photos are coming dark as it is. I think there is no use of flash as you given this facility. As result I went to your Sony Service Centre, Aardhya Enterprises, Pune and they told me that Xperia C3 of build no.19.2.1.A.0.72 particularly have this problem .This is software problem. Just wait for the new system update .He said me “we cant help you”. Frankly speaking I am big fan of Sony .Only because of your durable, premium, quality and service assurance . I have opted your smart phone series .But I am totally unsatisfied with this product .This 8MP camera is not of any use .I want that issue settled or m cash back as compensation . I am ready to deal this issue in legal way if you are not co-operating with me . I want this issue should setteled as soon as possible .please don’t force me to take actions against you, as it will harm your image and market. I am sending u click from Xperia (5 MP) and Xperia C3(8 MP) in full dark room with flash. Just see the difference and let me know. Along this I attaching job sheet from Sony Service Centre and my handset Bill. My contact no. is [protected] or [protected].

sir, since i took my mob, i needs to go to service centre every 2 months...jabse mobile liya hee harr 2 mahine me muje service centre jana padta hee..company has replaced my piece in mid dec2014..now again the problem has stared ...the problem is that i m not able to cut the call...n there is no anti rotation..n the network problem is yet going onn

Dear sir
On 1 feb i purchase a sony mobile experia u st125i
But when i insert sim in mobile mobile geting auto restart ande display are blank . On 4 feb i visit at sony service centre in ambey electronic and recieve a deo against my defective set. They assured me that they provied me a new set within 5-7 days but today 13 feb i have no recieved mobile .Maney times i call at service centre and also coustmer care but no response . They repate same thing from 6 feb
To till date that your set is deposit to our warehouse.
I have no satisfaction from coustumer care and also service centre.
Every time i get a call every time i hve to give three to fourdays time
So please help me becfause i am fell total helpless

I have a problem with internal storage since the date I bought xperia c from past 1 Year updated the phone 3 to 5 times in the service store but noting got changed. if we install the app it started showing me low internal storage leaving no space for installing any more apps. does this phone was designed only for making calls? while i buying they told that 4gb internal space but there is partition in the storage which is of no use. i dont know why the company had kept the storage which is of no use, is the making the costumer in blank over the design. is their is any one from the company to tell when the problem will be solved on their stupid design.

Dear Sir, My sony tv model No:KLV-32R402 fall down because of improper installation done by your mechanic who had come to install the tv at my residence B-320 Kendriya vihar, Sec-51, Noida in the month of september-2013.Since I was not knowing myself the position of tv to be placed, the mechanic did on his own account. On the 2nd Feb morning tv fall down when I was in wash room and its front screen got damaged. I have called your service center to send mechanic so that he can give an estimate of the repair of tv. The tv mechanic inspected my tv and said that the panel has been damaged and as such it has to be replaced. I had sent this tv at the behest of service center incharge Mr. Sushil who told me the estimate of the repair on the lines given by the engg who stood my side and inspected the tv. After keeping the tv since 2nd Feb they could not repair the set. This morning Mr. Sushil called me and inform that the mother board also has been damaged and revised the estimate from 12, 400 to 18000/-. It has come to me at root shock that for no reason i have been penalized on the account of lapse of the engg who has come to install the tv. You can well imagine that the How can the tv fall on its own and the entire blame your service center has shifted the blame on the customer. Instead of paying of such a huge amount of 18000. I will instead go for new set of some other brand as I have lost faith in your company & service center. that instead of accepting the blame. They have shifted blame on customer. I am writing to the govt also for intiating a positive action against your company for such a callus approach that I have been without tv from last 15 days. It is the prime duty of service center to inform correct estimate at the time of visit of service engg rather than giving a second thought by revising the estimate. Thanks, Anoop Srivastava [protected] Service center: Jaypee Electronics, Sector-2, Noida-201301 Phone:[protected]

I have attached a proof that it took Sony more than 6 months to respond to my Issue, I am really a big Sony fanboy, but when it comes to their service it is very disappointing. I had issues with My Xperia Z1 and I had given my phone on the 29th of July 2014 and I don't get a proper response and since I did not get a proper response I had to somehow purchase a New phone and I tried to contact Sony many times letting them know that I don't need the device and requested a refund for the same because I waited for a very long time and still there was no response. So I got another phone and now all that I needed was a refund and that is all, later i get a call from Sony asking me to come and collect my Phone, I was really infuriating and I explained the whole incident to the person who called me and finally he tell me you can keep both the phone, here I am expecting for a refund and this guy tells me to keep both the phones, may be they don't have the value for their customers Money even their product that is why they offer such atrocious Service, I had me lawyer send them a notice requesting for 100% refund and Compensation on the same. Please help me with the Issue if nothing can be done I am going to the Media...