Sony India Complaints & Reviews

myself lakshay handa, lost my sony xperia c2 worth rs 18000 on 6th february 2015 at 9:45 am near nehru place in dtc buss no 534 . registered FIR in cr park police station, nehru place, delhi but no action found yet EMI no-[protected] contact no- [protected]

I bought a laptop from sony center in sigara varanasi, at that time sales man sed that any ony one key got damaged then it can be replace, and uncertanly one of the keey of my laptop have problem now o i visited service center then they sed that they have to replace compleet keey board, but there is one cosmetic breakdown in body that's why they will not cover that replacement in warranty, and now after a year when my warrant expired they r saying there was occidental warranty on that laptop but the is over that's why then can't repair that, and for all that they are asking me 10600 rs

hello there, i purchased a sony xperia Z2 from S.C.O.1122, Sector 22 B, Chandigarh, 160022, India by the name Sanjeev kumar by[protected] invoice no 905 imei no[protected] amount 46500/ and it was replaced twice on dateded 30 july 2014 swap sr no [protected] and 8 dec 2014 swap sr .no [protected] and still it is in care center from 28 jan 2015 by ticket id [protected] Please concern this case I am even sending you a written complain after that i will definitely move to Consumer Court Now I want My money back no replacement handset from your side because it is worth nothing Please return my money back

I, purchased my phone XPERIA ZR on 17th August 2014, which is a water proof device. I used this device as per the directions provided by Sony like having all the vents closed and all. On 25th Jan my device suddenly came in contact with water. I was using the phone with proper care, and within 5-10 minutes i removed the battery and dried it, even then the water escaped into my device and device went Off. As per Warranty period, WARRANTY is valid up to 17th August 2015 but as per the Job sheet (W[protected]) provided by service center my device is out of warranty. They were saying that if any water trace found it will be considered out of warranty. If i invested a huge amount in a water proof phone then how can water escape, and if it escaped is this my fault? Now Sony is denying to repair the device in any case and asking me to pay for the replacement of my phone

Dear Sony My name is UTTAM K SHARMA . I am from agra i want to tall you that i recently fastboot my device it was succesfully completed than i m switch on it . there was an loading which can't completed i waiting from a long time but it can'nt be swithed on ... Please Help Me As Soon As Possible...Thank You .

Since last three months i continuosly chasing customer care centreki.E (601, ashok bhavan, new delhi 110019) regarding my mobile phone repair. I submit my phone twicely & as on today i have facing same problem from last three months. I have purchased sony xperia l c2104 d.White on 09/feb/2014 against invoice no-m011443 from cellucom retail india pvt ltd, g-3, h.L galeria plot no-02 sector 12, dwarka, n.D -75...My mobile imei no is [protected]...During the period i have following problem :

1) handsfree not working (But received new )
2) mobile phone not charged due to some problem in phone (Twicely lodge complaint against this)
3) mike not working (Twicely lodge complaint for the same)
4) volume key not working, etc

The list may be long...

I have faced so many problem during these days. So, in future i will not purchased any phone from sony & not suggest any person to buy a sony phone with these type of experiance during the warranty period of the phone.

Hope you will take action on this & help your customer in a good manner.. So that they will faith on your company. Because i also purchased this phone with faith on sony but due to this type of experience i will not faith on your company.. In future i will go to consumer court regarding this type of problem...In the end i would say you must replace your customers mobile during second complaint so that they will not lost faith on your company..

Awaiting your quick response on this ...

Dear sir/madam, I'm regret to inform you that i that the Sony vaio series laptop with configuration having 4gb ram, 500 gb hard disk, core i5 processor and having window 8.i had bought this product since June 2014. But I'm sorry to say that from the day of purchase i had been facing lots of problem with but certainly i resolve all these but in these I'm facing the problem while I'm updating my window 8 to 8.1 its shows an error of code 80242000D. i had tolled about this problem to customer care service centre but there I didn't get satisfied answer. i had gone to your service too.but I'm sorry to say that they also didn't give me a satisfied answer. They said that"your product need these updated let them as it is".i can't believe what is this answer from growing largest service centre company. Kindly help me for this issue and tell me how I can fix it My mail address is:[protected]@gmail.com

Sir i have purchase my Sony xperia M and now the mobile is not getting charge, At local Service centre Ujjain they says spare parts are not available now after 15 days I have not got any satisfactory answer, some time the service centre people say the charging panel is not working, some time says the mother board is not working. Its seems to usless to trust Sony . Maxim client are not satisfied with the your services. Sir its my request that Plz replace my old mobile with New one or I will go legal action. K K Gautam [protected] [protected]@gmail.com Attached Invoice

I live in Oliver Road, Mylapore, Chennai 600004. I needed to repair my SONY, VIAO laptop, and checked with your toll free number[protected], for the nearest service point. They gave me an address at 22 Greames road, 2nd floor, Ali towers, and contact number as [protected]. When I contacted this number, some irritated gentleman said the number is wrong, and I should not disturb him. Not knowing what to do I went to the nearby SONY dealer on CP Ramaswamy Road, and to my surprise found a SONY service centre there. My first complaint is that I was misdirected to a far off centre, while another one was available very close to me. Second is that even in the referred case they had a wrong telephone number. May I have your answer as to why such a customer DIS service is being done?

I am having sony LCD digital 40EX520LED Bravia television at my Patna (Bihar) residence purchased 3 years ago. It is having some technical problem. Picture is not clear rather it is overlapping double image without clarity and the screen is also not working properly. I have written several times to the customer care. Lastly I registered a compliant with sony customer care. and allotted with a service ID no: 23478756 on[protected]. Based on that service personnel came and just by seeing the the tv he came to a conclusion that the panel board needs to be replaced with new one. this will cost rupees 21, 000/-.(because of brand name only i purchased this tv) since the product is out of warranty. if this will work only for guarantee period, what is the requirement for me to go for such highly branded item which is costing more) What can I do for such type of problem. I am feeling uncomfortable with my SonyLCD digital 40EX520LED Bravia television if solution is available please provide it for me from the below mail address . [protected]@gmail.com so I request you please arrange to rectify the problem as early as posible. thanking you, Dr.Gupteshwar singh patna Mb. [protected] E mail ID: [protected]@gmail.com

I give my phone Model No C6602 Mobile No. W[protected] to the Sony Service Center NO.1, DAYANAND VIHAR, VIKAS MARG EXTENSION New Delhi-110092 for repairing ( This set is fully working condition with earphone insertion with out earphone it make mistake to hearing voice) . They ask me for depositing Rs. 4800/- to repairing my set but I thought that they ask me too much to repair. I decided to take back the phone and give to the FI INFO SOLUTION & SERVICE PVT LTD Cannought Place Delhi - 110001. They ask me on phone for Rs17000?- for repairing. but the original cost of this phone is not more than 20000/- so I get back this phone and give my friend who give it to some known person he is working in the Sony company. This time company declared dead this phone. what i can do? in this position. please suggest.

I have purchased Sony Xperia C3 dual 20 days before in starting it works good but after 10 days it stops the song in middle while playing music. I have restarted the phone and also checked by removing the memory card from phone but the problem is same, I checked all setting regarding this but not found any solution yet, What should I do now. It interrupts the mood and also embarrass me while playing music in-front of someone. Solve the problem as soon as possible otherwise I have to take a strict action regarding this. Regards: Barun Mishra +91 [protected]

My Sony Xperia m, is suddenly asking for a password to decrypt storage data, and it is blocked . I have complained to the manager in Sony service centre, Allahabad Civil lines, . But they are unable to fix it, and are saying to get it done from outside shop . According to people working in Sony service centre, it's one of its own kind problem they have ever came across And they can't help it out . Kindly see to this, since I'm struggling from last 4 days inorder to get my phone fixed .

I had purchased NOISE CANCELLING HEAD PHONE MDR-10RNC from this Sony outlet in Palladium called SIDHANSH ELECTRONICS PVT LTD. I had told them at time of purchase I need for my son who is giving board exams and will be using only on Jan to March as we stay in sewri which is very noisy.
I purchased on 2nd January and they stopped working within 10 days. I went back to the shop as they are under warranty but he refused to get them repaired and told me to take to service centre.
I gave them at your service center ORBITZ ELECTRONICS AT WORLI . I was told it will be repaired or exchanged within a week but now they say no revert from your head office.
I have spend 15000 just to use for 3 months out of which 1 is over in this.
For a brand like Sony to not revert under warranty is a shame.please refund my money or repair the same as i seem to be just going in rounds.
attached is invoice image (3821/14-15/p) and repair invoice image.(job no J[protected]

I had purchased a Sony Xperia C2305 on 14th Feb 2014. Now from last one month the mobile speaker is not working. When i visited the store from where we had purchased the mobile he asked us to check for the service center. Finally I got Service center address of Vashi. As the service centers are closed on Sundays, I had to plan it on one of the working day. So on 02.02.2015 i.e on Monday I called the service center, where i was informed that the office closes at 5.30. I left from office at 5.00 pm & with hurry worry at got the Auto & reached the Service center. It was around 5.35 pm when i reached their. When i reached the center, a guy rudely replied that the center is closed and asked me to coming again tomorrow. I told him that i stay at Kamothe that is 15-20 km away from here, & for 5 mins you cant reject my request. So he asked me to talk to the lady setting inside. When I approached the lady named Ms. Leena. she told me that its already 5.30 and the systems are closed and i hav to come again tomorrow. Then i requested her as i stay at kamothe, please help me for the same. Then she started insisting me to visit panvel Service center & go their for your complaint. No one bothered to even check the phone. When i replied that panvel center told me that they dont have mobile repair center as i had given a call their. But she still kept on saying the same. Then i called the Customer care, the lady from care center also requested to help me, but now she started replying as server is down so she cant help me. Finally i had to return home without any help. This is what after service of Sony Ericsson all about, that if i have to get it repaired from service center, one has to take a leave and get his phone repaired.

I had purchased XPERIA C 3 -Model no. D 2502 on 16th September 2014 for Rs.23500 and from previous week it shows different problems like disconnecting the calls while calling, sensor got blinks automatically while call and not able to hear the voice and loud speaker volume got decreased, camera clarity not their as assured etc. To sort out this i had approached Sony Authorised service centre (SG Infotech- Borivali) on 29.01.2015 and they delivered the same on 30.01.15, but any of the single problems got sorted out and extra problem fixed that i am not able to download from play store as it gets stuck ed and youtube is not working etc. This shows that within four months my handset got worse and still i am facing the problem and the service centre executive replied that its an electronic device and it can be damaged any time. I need replacement of my set as i am not interested in using repairable hand set.

My CRT TV is complaint . which is purchased from dubai on 2005.now when i called the customer service center in kollam . They said they are not giving service to CRT. They are only providing service for LED, LCD tvs. then i contacted sony contact . live chat. they told me to mail the service centre name and tv details. on afternoon i recieved a call from sony saying they have some limitations. then i asked them are u saying u dont have spare parts with u. then she again said the same thing that they have some limitations. . then she said thank u .and disconnected the phone...wonderful experience from customer support. i am glad to say i will never ever purchase a sony product..ur quality is excellent but service worst.. thank u

I had purchased a DVD Home Theatre System DAV-D2340K from Jumbo Electronics-Dubai-UAE around 2 yrs back. Within this time, the CD tray is just not opening and I am unable to replace/change any CD and also whenever we are using an audio in/tv/usb through the system, within a couple of minutes it automatically switches over to CD/DVD and the CD inside begins to play. These are two major defects in my set. I am shocked to learn that after paying so much for your audio sets, they donot last even 2 yrs properly.You are selling substandard products in the market and I am going forward to write to your HQ in Japan about this.Either Sony India finds a solution that is acceptable to me or I will make sure your HQ will do it. Such results are UNACCEPTABLE.I feel extremely cheated and disappointed. (S.No. is presently not with me but may be avail behind the set).

I had purchased a DVD Home Theatre System DAV-D2340K from Jumbo Electronics-Dubai-UAE around 2 yrs back. Within this time, the CD tray is just not opening and I am unable to replace/change any CD and also whenever we are using an audio in/tv/usb through the system, within a couple of minutes it automatically switches over to CD/DVD and the CD inside begins to play. These are two major defects in my set. I am shocked to learn that after paying so much for your audio sets, they donot last even 2 yrs properly.You are selling substandard products in the market and I am going forward to write to your HQ in Japan about this.Either Sony India finds a solution that is acceptable to me or I will make sure your HQ will do it. Such results are UNACCEPTABLE.I feel extremely cheated and disappointed. (S.No. is presently not with me but may be avail behind the set). THE COMPANY HAS NOT BOTHERED TO RESPOND INSPITE OF ME WRITING TO THEM THROUGH THEIR OFFICIAL EMAIL FORMAT.

On 26th Jan'15 I purchased Sony Bravia W700B, Whiling choosing that I asked about the net readiness of TV, They said yes you can plug in any dongle & connect net. Which I found on net as well. But the person installed my TV said there are some specific dongle only that can be used. Then I got several call from service department, but all goes in vain. Now I am thinking I am being cheated by choosing sony. So now I want my dongle to get work on the TV or provide me dongle that can work on that TV.