Sony India Complaints & Reviews

Sir i have purchase my Sony xperia M and now the mobile is not getting charge, At local Service centre Ujjain they says spare parts are not available now after 15 days I have not got any satisfactory answer, some time the service centre people say the charging panel is not working, some time says the mother board is not working. Its seems to usless to trust Sony . Maxim client are not satisfied with the your services. Sir its my request that Plz replace my old mobile with New one or I will go legal action. K K Gautam [protected] [protected]@gmail.com Attached Invoice

I live in Oliver Road, Mylapore, Chennai 600004. I needed to repair my SONY, VIAO laptop, and checked with your toll free number[protected], for the nearest service point. They gave me an address at 22 Greames road, 2nd floor, Ali towers, and contact number as [protected]. When I contacted this number, some irritated gentleman said the number is wrong, and I should not disturb him. Not knowing what to do I went to the nearby SONY dealer on CP Ramaswamy Road, and to my surprise found a SONY service centre there. My first complaint is that I was misdirected to a far off centre, while another one was available very close to me. Second is that even in the referred case they had a wrong telephone number. May I have your answer as to why such a customer DIS service is being done?

I am having sony LCD digital 40EX520LED Bravia television at my Patna (Bihar) residence purchased 3 years ago. It is having some technical problem. Picture is not clear rather it is overlapping double image without clarity and the screen is also not working properly. I have written several times to the customer care. Lastly I registered a compliant with sony customer care. and allotted with a service ID no: 23478756 on[protected]. Based on that service personnel came and just by seeing the the tv he came to a conclusion that the panel board needs to be replaced with new one. this will cost rupees 21, 000/-.(because of brand name only i purchased this tv) since the product is out of warranty. if this will work only for guarantee period, what is the requirement for me to go for such highly branded item which is costing more) What can I do for such type of problem. I am feeling uncomfortable with my SonyLCD digital 40EX520LED Bravia television if solution is available please provide it for me from the below mail address . [protected]@gmail.com so I request you please arrange to rectify the problem as early as posible. thanking you, Dr.Gupteshwar singh patna Mb. [protected] E mail ID: [protected]@gmail.com

I give my phone Model No C6602 Mobile No. W[protected] to the Sony Service Center NO.1, DAYANAND VIHAR, VIKAS MARG EXTENSION New Delhi-110092 for repairing ( This set is fully working condition with earphone insertion with out earphone it make mistake to hearing voice) . They ask me for depositing Rs. 4800/- to repairing my set but I thought that they ask me too much to repair. I decided to take back the phone and give to the FI INFO SOLUTION & SERVICE PVT LTD Cannought Place Delhi - 110001. They ask me on phone for Rs17000?- for repairing. but the original cost of this phone is not more than 20000/- so I get back this phone and give my friend who give it to some known person he is working in the Sony company. This time company declared dead this phone. what i can do? in this position. please suggest.

I have purchased Sony Xperia C3 dual 20 days before in starting it works good but after 10 days it stops the song in middle while playing music. I have restarted the phone and also checked by removing the memory card from phone but the problem is same, I checked all setting regarding this but not found any solution yet, What should I do now. It interrupts the mood and also embarrass me while playing music in-front of someone. Solve the problem as soon as possible otherwise I have to take a strict action regarding this. Regards: Barun Mishra +91 [protected]

My Sony Xperia m, is suddenly asking for a password to decrypt storage data, and it is blocked . I have complained to the manager in Sony service centre, Allahabad Civil lines, . But they are unable to fix it, and are saying to get it done from outside shop . According to people working in Sony service centre, it's one of its own kind problem they have ever came across And they can't help it out . Kindly see to this, since I'm struggling from last 4 days inorder to get my phone fixed .

I had purchased NOISE CANCELLING HEAD PHONE MDR-10RNC from this Sony outlet in Palladium called SIDHANSH ELECTRONICS PVT LTD. I had told them at time of purchase I need for my son who is giving board exams and will be using only on Jan to March as we stay in sewri which is very noisy.
I purchased on 2nd January and they stopped working within 10 days. I went back to the shop as they are under warranty but he refused to get them repaired and told me to take to service centre.
I gave them at your service center ORBITZ ELECTRONICS AT WORLI . I was told it will be repaired or exchanged within a week but now they say no revert from your head office.
I have spend 15000 just to use for 3 months out of which 1 is over in this.
For a brand like Sony to not revert under warranty is a shame.please refund my money or repair the same as i seem to be just going in rounds.
attached is invoice image (3821/14-15/p) and repair invoice image.(job no J[protected]

I had purchased a Sony Xperia C2305 on 14th Feb 2014. Now from last one month the mobile speaker is not working. When i visited the store from where we had purchased the mobile he asked us to check for the service center. Finally I got Service center address of Vashi. As the service centers are closed on Sundays, I had to plan it on one of the working day. So on 02.02.2015 i.e on Monday I called the service center, where i was informed that the office closes at 5.30. I left from office at 5.00 pm & with hurry worry at got the Auto & reached the Service center. It was around 5.35 pm when i reached their. When i reached the center, a guy rudely replied that the center is closed and asked me to coming again tomorrow. I told him that i stay at Kamothe that is 15-20 km away from here, & for 5 mins you cant reject my request. So he asked me to talk to the lady setting inside. When I approached the lady named Ms. Leena. she told me that its already 5.30 and the systems are closed and i hav to come again tomorrow. Then i requested her as i stay at kamothe, please help me for the same. Then she started insisting me to visit panvel Service center & go their for your complaint. No one bothered to even check the phone. When i replied that panvel center told me that they dont have mobile repair center as i had given a call their. But she still kept on saying the same. Then i called the Customer care, the lady from care center also requested to help me, but now she started replying as server is down so she cant help me. Finally i had to return home without any help. This is what after service of Sony Ericsson all about, that if i have to get it repaired from service center, one has to take a leave and get his phone repaired.

I had purchased XPERIA C 3 -Model no. D 2502 on 16th September 2014 for Rs.23500 and from previous week it shows different problems like disconnecting the calls while calling, sensor got blinks automatically while call and not able to hear the voice and loud speaker volume got decreased, camera clarity not their as assured etc. To sort out this i had approached Sony Authorised service centre (SG Infotech- Borivali) on 29.01.2015 and they delivered the same on 30.01.15, but any of the single problems got sorted out and extra problem fixed that i am not able to download from play store as it gets stuck ed and youtube is not working etc. This shows that within four months my handset got worse and still i am facing the problem and the service centre executive replied that its an electronic device and it can be damaged any time. I need replacement of my set as i am not interested in using repairable hand set.

My CRT TV is complaint . which is purchased from dubai on 2005.now when i called the customer service center in kollam . They said they are not giving service to CRT. They are only providing service for LED, LCD tvs. then i contacted sony contact . live chat. they told me to mail the service centre name and tv details. on afternoon i recieved a call from sony saying they have some limitations. then i asked them are u saying u dont have spare parts with u. then she again said the same thing that they have some limitations. . then she said thank u .and disconnected the phone...wonderful experience from customer support. i am glad to say i will never ever purchase a sony product..ur quality is excellent but service worst.. thank u

I had purchased a DVD Home Theatre System DAV-D2340K from Jumbo Electronics-Dubai-UAE around 2 yrs back. Within this time, the CD tray is just not opening and I am unable to replace/change any CD and also whenever we are using an audio in/tv/usb through the system, within a couple of minutes it automatically switches over to CD/DVD and the CD inside begins to play. These are two major defects in my set. I am shocked to learn that after paying so much for your audio sets, they donot last even 2 yrs properly.You are selling substandard products in the market and I am going forward to write to your HQ in Japan about this.Either Sony India finds a solution that is acceptable to me or I will make sure your HQ will do it. Such results are UNACCEPTABLE.I feel extremely cheated and disappointed. (S.No. is presently not with me but may be avail behind the set).

I had purchased a DVD Home Theatre System DAV-D2340K from Jumbo Electronics-Dubai-UAE around 2 yrs back. Within this time, the CD tray is just not opening and I am unable to replace/change any CD and also whenever we are using an audio in/tv/usb through the system, within a couple of minutes it automatically switches over to CD/DVD and the CD inside begins to play. These are two major defects in my set. I am shocked to learn that after paying so much for your audio sets, they donot last even 2 yrs properly.You are selling substandard products in the market and I am going forward to write to your HQ in Japan about this.Either Sony India finds a solution that is acceptable to me or I will make sure your HQ will do it. Such results are UNACCEPTABLE.I feel extremely cheated and disappointed. (S.No. is presently not with me but may be avail behind the set). THE COMPANY HAS NOT BOTHERED TO RESPOND INSPITE OF ME WRITING TO THEM THROUGH THEIR OFFICIAL EMAIL FORMAT.

On 26th Jan'15 I purchased Sony Bravia W700B, Whiling choosing that I asked about the net readiness of TV, They said yes you can plug in any dongle & connect net. Which I found on net as well. But the person installed my TV said there are some specific dongle only that can be used. Then I got several call from service department, but all goes in vain. Now I am thinking I am being cheated by choosing sony. So now I want my dongle to get work on the TV or provide me dongle that can work on that TV.

Dear sony, This is a letter of disappointment from a loyal and depressed customer of yours. When I decided to buy a new mobile around a year back, my unanimous choice was sony, as I experienced its feautures from few friend’s mobiles and heard a lot of satisfactory remarks over those mobiles. So, I opted out for sony xperia M, and bought it out on 27.10.2013, in poorvika mobiles located at eekatuthangal. My mobile’s IMEI number is [protected]. I was completely satisfied over my mobiles performance and indeed super happy with it. I have even recommended and bought my friends the same model. Such much I loved my phone. No single problem has occurred and my phone was a part of my world. My entire contacts, daily works, planners, diaries, budgets, internet etc etc…everything was done with my phone and it was a part of me. Everything was going fine until one day my phone fell down and its display crashed up. It was out of warranty when this thing happened. I went out to the Sony service centre located near vadapalani bus depot and handed over my mobile for repair. I was told that it would cost around 5000 for the repair works. My family suggested to go for a new mobile as it is almost half the cost of a new mobile that is needed for repair. But I immediately rejected that idea and opted for repairing it, as I had no other complaints regarding my phone’s working and ofcourse I love it. I asked the people over the service centre whether every other interior parts were ok or they were damaged too. They replied that the board and every other interior parts were perfectly alright and the problem is only with the display, touch and the panel. So, without a second thought I asked them to change them and give back my mobile in its old condition. The service sheet job number is W[protected] and the date of submission is 17 november 2014. It took three days for the repair and I got my mobile back on 20 november 2014 and it was looking as it would look before the fall down. I was happy and paid the total bill amount of Rs.4573.66 with pleasure. The problems and services mentioned in the bill receipt was 1. FRONT COVER ASSEMBLY BLACK 2. TOUCH PANEL BLACK 3. DISPLAY 4. TOUCH PANEL ADHESIVE TOUCH PANEL AND LCD REPLACED I brought my mobile back home and was using it as usual and it was fine. Suddenly (after around one and half months of delivery) I encountered some problems with the touch and in few minutes I was not able to use my mobile as the touch is not working. The display was fine, but nothing moved as the touch is completely unworking. I took my mobile to the same service centre on 12.01.2015 and handed over the set to them and reported the mentioned problems. After examining the mobile, they said the problem is with the touch and it has to be changed and it would cost around Rs.2500. I was shocked and said that I just got my mobile back before one and half months spending around 5000 rs for changing the display and touch, and again the same problem persists means how can I be expected to pay for it? The reply I got was, ‘last time we have changed only the display not the touch. So you have to pay for it’. I showed them the bill in which it was mentioned that the touch panel is also changed. Even then, they continuously argued that touch was not changed at that time and I have to pay for it. I started losing my temper over this ridiculous argument and asked for the superior person over there. One engineer came up, listened everything and said that, ‘sir, you are right. The touch was changed. But it was before 45 days. We will replace the parts only if there is any failure in it within 30 days of delivery’. I showed them the back page of the bill receipt I had in which it was clearly mentioned in point 6 which says SHOULD A NATURAL FAILURE RECUR WITHIN 90 DAYS OF THE REPAIR SERVICE, LABOUR CHARGES SHALL BE WAIVED OFF. IN CASE OF FAILURE OF THE SAME PART(S), THE SPARE PART(S) SHALL BE REPLACED FREE OF CHARGE. I showed him this and said that the failure occurred now is natural and it happened within 90 days. Then what’s the problem? He said, ‘sir, it is valid only for mobiles with warranty’. I said that nothing like that is mentioned in the terms and conditions and I demanded a free replacement of the spare part which is failed within 90 days of delivery, as it is my basic right as a consumer and it is mentioned in the terms and conditions too. He refused to it and I asked him to connect me to a more superior officer. He called his superior named babu (His mobile number is [protected]) and explained him the situation and gave me the phone. I talked to him. He said ‘sir, you are right. Sony is offering change of parts if failed within 90 days. I will try and replace the part free of cost for you. But pls wait for two days. I have to get permission from the head office. Once its done, I will change the spare part without any cost and hand back your mobile’. I nodded and handed over my mobile and came back home. 15th and 16th of january were holidays. So I called them on 17th and enquired about it. I was told that the mail was sent to the head office and there was no reply from them and once they replied we ll proceed with your mobile and will give it quickly. After this I started calling them once in two days and got the same reply that the head office has not replied. Frustrated, I asked for Mr.Babu ‘s number and talked to him in the next week. He said that, he just got the required documents for sending mail the day before and he just forwarded it to the head office. I was shocked and asked him, the people in the service centre told that the mail was sent even before a week. He said he don’t know anything about it but he has sent the mail only the day before and will get the reply the next day and asked me to call the next day. I called him the next day for more than ten times, but he didn’t picked my call. Around evening, he picked my call and said that still there was no reply from the head office and he is going there tomorrow and will come with an answer and asked me to call the next day. That’s it. From then on, he never attended my call for around 4 to 5 days. I feel cheated and insulted by this kind of worst treatment. After few days of frustration I went back to the service centre on 27.01.2015 (around two weeks after submitting the mobile) and asked about the mobile’s status. They said to call and enquire Mr.Babu. I said he is not at all attending the call and whom and where should I go. Then I got the reply from them that, the touch is fine and my mobiles board has been broken and it has been just found out. It would cost half the cost of the mobile and we have sent the photos of your mobile parts to the head office, and it they accept, we will do it for you for a discounted price. I was really frustrated and angry, and asked them, how could this be happen? It is the same engineer who said that the mobile is having problems only with the touch and the board is fine. And now am being told that I have to change the board for almost half the cost of the mobile by the same guy. I called Mr.Babu and asked about it and he said the same. I then asked why it was not told when I handed over my phone before two weeks. He said the problem was found just before two days. I then asked, why was this thing not told to me earlier and it is being told only when I come there and ask for the status. He said that, he thought the people over the service centre would have informed me. I then asked why he didn’t picked my calls. He said some vague reasons. So, here am writing this letter with complete disappointment over the way am treated and raising my questions. 1. If the board was gone, why it was not told on 12.01.2015, when I gave my mobile for repair. Why I was told that the problem is only with the touch? What would have happen if I paid the asked amount for changing the touch and then they found out that the touch is fine and the board is to be changed. What would have been the answer for the amount I paid? 2. How can the people in the service continuously argue that the display alone is changed during the previous repair and not the touch? For your information, the last repair was for a broken display and a broken front touch panel. How could they change the display alone when the front touch was totally broken. And after all, it was clearly mentioned in the bill that the touch has been changed. But still I was continuously told that touch was not changed, changed, changed. How ridiculous it is? 3. When it was clearly mentioned in point six that if natural failures occurs within 90 days of delivery, the part will be replaced free of cost, why was I continuously told that it will be replaced only if the failure happened within 30 days of delivery? And why I was told that the 90 days replacement is only valid for mobiles with warranty, when nothing like that is mentioned in the terms and condition? And even I was told that, ‘It will not be mentioned in the terms and conditions, but we follow it here’. What kind of policy it is? It is insulting a consumer’s rights. 4. And after I submitted the phone, I was told that I will be called back with a reply in two days. But I never got a call even once from their side. Moreover, I was even insulted continuously by not being picked up. Almost 20 calls were not picked up. Not even once, I got a mail or phone from their side regarding my phone. Can’t they give a single call or a mail and let me know the happenings? 5. And almost after two weeks of submitting my phone, I was told that the mobile’s board is broken. That too when I went there and enquired in person. My first question is why was I not told about these over phone or through mail. Only when I came to the service centre, am being told about this. This is completely irresponsible behavior. For over two weeks, I was wandering without my mobile, which was my sole communication with the entire world including my personal and professional contacts etc… and after two weeks am informed these things. They will keep my mobile for weeks, and will say about it only when I call or come in person? What kind of service it is? Is it a service centre or what? 6. If really the board was broken, why was it not detected earlier? What took so long to detect that major fault? Can’t the engineers over there detect this basic fault in the earlier examination? 7. Mainly, what is the proof that the board was broken when I handed over the mobile to the service centre? I genuinely suspect foul play and I have all the reasons for this suspicion. Why not the board could have been broken in these two weeks? I strongly believe that the board was perfect when I gave the phone at the service centre and something wrong must’ve happened in these days and that is reason why I have not informed about this for almost two weeks and that is why my calls were not responded. This is a foul play. 8. How such miscommunication can prevail between your service centre members. One says he expected the other to inform me about the mobile condition. The other says the same. What kind of network is this? 9. I first gave my mobile for repair on 17 november 2014. I asked at that time itself whether the board is fine or not. If I wasn’t told that the mobile board was perfect, I would have reconsidered my choice of repairing the same model. I would have even bought an advanced new xperia series mobile at that time rather to repair it for 5000. The only reason I chose to repair the model was the service centre’s remarks that the board was perfect. Now they say that board was broken at that time itself and now it has showed off. Now who is responsible for the 5000 rupees I have paid earlier and now the money needed to get my mobile back in perfect condition? I really could not afford to pay anymore for the mobile after all these insults and frustrations. 10. So now, I stand without a proper mobile, without any contacts, any scheduled plans, any everything, like a lost traveler only because of the irresponsible and careless behavior of the people and engineers at your service centre. And definitely I couldn’t afford to pay money for their irresponsibility. Will you forget your customers once the product’s warranty is gone and treat them this much worst? 11. And now I need my mobile or another new mobile in perfect condition without any single problems as a response of the irresponsible, careless and worst behavior of those people. And I even doubt if my mobile is given back, will it sustain any problems in the upcoming days. I have attached the photos of every documents mentioned in the letter. I request you to go through them completely and then you will come to know the situation and the need behind my request. I work for a media, and come from an entire media background. I am completely aware of the rights of a consumer and the remedies taken by the companies for these kind of negligence. Hence I write this letter to you expecting a rightful decision. Personally am feeling mistreated, cheated, insulted and looked upon so low and I sincerely expect a rightful payback for being treated this way by your workers. AND MAINLY I SINCERELY EXPECT A REPLY AS SOON AS POSSIBLE FROM YOUR SIDE. HOPE I DON’T GET THE SAME BAD EXPERIENCE AS I GOT FROM YOUR SERVICE CENTRE. Thanks and Regards From a loyal consumer of sony K.Jeyachandra hashmi

Dear sony,

This is a letter of disappointment from a loyal and depressed customer of yours. When I decided to buy a new mobile around a year back, my unanimous choice was sony, as I experienced its feautures from few friend’s mobiles and heard a lot of satisfactory remarks over those mobiles. So, I opted out for sony xperia M, and bought it out on 27.10.2013, in poorvika mobiles located at eekatuthangal. My mobile’s IMEI number is [protected]. I was completely satisfied over my mobiles performance and indeed super happy with it. I have even recommended and bought my friends the same model. Such much I loved my phone. No single problem has occurred and my phone was a part of my world. My entire contacts, daily works, planners, diaries, budgets, internet etc etc…everything was done with my phone and it was a part of me. Everything was going fine until one day my phone fell down and its display crashed up. It was out of warranty when this thing happened. I went out to the Sony service centre located near vadapalani bus depot and handed over my mobile for repair. I was told that it would cost around 5000 for the repair works. My family suggested to go for a new mobile as it is almost half the cost of a new mobile that is needed for repair. But I immediately rejected that idea and opted for repairing it, as I had no other complaints regarding my phone’s working and ofcourse I love it. I asked the people over the service centre whether every other interior parts were ok or they were damaged too. They replied that the board and every other interior parts were perfectly alright and the problem is only with the display, touch and the panel. So, without a second thought I asked them to change them and give back my mobile in its old condition. The service sheet job number is W[protected] and the date of submission is 17 november 2014. It took three days for the repair and I got my mobile back on 20 november 2014 and it was looking as it would look before the fall down. I was happy and paid the total bill amount of Rs.4573.66 with pleasure. The problems and services mentioned in the bill receipt was

1. FRONT COVER ASSEMBLY BLACK
2. TOUCH PANEL BLACK
3. DISPLAY
4. TOUCH PANEL ADHESIVE
TOUCH PANEL AND LCD REPLACED

I brought my mobile back home and was using it as usual and it was fine. Suddenly (after around one and half months of delivery) I encountered some problems with the touch and in few minutes I was not able to use my mobile as the touch is not working. The display was fine, but nothing moved as the touch is completely unworking. I took my mobile to the same service centre on 12.01.2015 and handed over the set to them and reported the mentioned problems. After examining the mobile, they said the problem is with the touch and it has to be changed and it would cost around Rs.2500. I was shocked and said that I just got my mobile back before one and half months spending around 5000 rs for changing the display and touch, and again the same problem persists means how can I be expected to pay for it? The reply I got was, ‘last time we have changed only the display not the touch. So you have to pay for it’. I showed them the bill in which it was mentioned that the touch panel is also changed. Even then, they continuously argued that touch was not changed at that time and I have to pay for it. I started losing my temper over this ridiculous argument and asked for the superior person over there. One engineer came up, listened everything and said that, ‘sir, you are right. The touch was changed. But it was before 45 days. We will replace the parts only if there is any failure in it within 30 days of delivery’. I showed them the back page of the bill receipt I had in which it was clearly mentioned in point 6 which says

SHOULD A NATURAL FAILURE RECUR WITHIN 90 DAYS OF THE REPAIR SERVICE, LABOUR CHARGES SHALL BE WAIVED OFF. IN CASE OF FAILURE OF THE SAME PART(S), THE SPARE PART(S) SHALL BE REPLACED FREE OF CHARGE.

I showed him this and said that the failure occurred now is natural and it happened within 90 days. Then what’s the problem? He said, ‘sir, it is valid only for mobiles with warranty’. I said that nothing like that is mentioned in the terms and conditions and I demanded a free replacement of the spare part which is failed within 90 days of delivery, as it is my basic right as a consumer and it is mentioned in the terms and conditions too. He refused to it and I asked him to connect me to a more superior officer. He called his superior named babu (His mobile number is [protected]) and explained him the situation and gave me the phone. I talked to him. He said ‘sir, you are right. Sony is offering change of parts if failed within 90 days. I will try and replace the part free of cost for you. But pls wait for two days. I have to get permission from the head office. Once its done, I will change the spare part without any cost and hand back your mobile’. I nodded and handed over my mobile and came back home. 15th and 16th of january were holidays. So I called them on 17th and enquired about it. I was told that the mail was sent to the head office and there was no reply from them and once they replied we ll proceed with your mobile and will give it quickly.

After this I started calling them once in two days and got the same reply that the head office has not replied. Frustrated, I asked for Mr.Babu ‘s number and talked to him in the next week. He said that, he just got the required documents for sending mail the day before and he just forwarded it to the head office. I was shocked and asked him, the people in the service centre told that the mail was sent even before a week. He said he don’t know anything about it but he has sent the mail only the day before and will get the reply the next day and asked me to call the next day. I called him the next day for more than ten times, but he didn’t picked my call. Around evening, he picked my call and said that still there was no reply from the head office and he is going there tomorrow and will come with an answer and asked me to call the next day.

That’s it. From then on, he never attended my call for around 4 to 5 days. I feel cheated and insulted by this kind of worst treatment. After few days of frustration I went back to the service centre on 27.01.2015 (around two weeks after submitting the mobile) and asked about the mobile’s status. They said to call and enquire Mr.Babu. I said he is not at all attending the call and whom and where should I go. Then I got the reply from them that, the touch is fine and my mobiles board has been broken and it has been just found out. It would cost half the cost of the mobile and we have sent the photos of your mobile parts to the head office, and it they accept, we will do it for you for a discounted price.

I was really frustrated and angry, and asked them, how could this be happen? It is the same engineer who said that the mobile is having problems only with the touch and the board is fine. And now am being told that I have to change the board for almost half the cost of the mobile by the same guy. I called Mr.Babu and asked about it and he said the same. I then asked why it was not told when I handed over my phone before two weeks. He said the problem was found just before two days. I then asked, why was this thing not told to me earlier and it is being told only when I come there and ask for the status. He said that, he thought the people over the service centre would have informed me. I then asked why he didn’t picked my calls. He said some vague reasons.

So, here am writing this letter with complete disappointment over the way am treated and raising my questions.

1. If the board was gone, why it was not told on 12.01.2015, when I gave my mobile for repair. Why I was told that the problem is only with the touch? What would have happen if I paid the asked amount for changing the touch and then they found out that the touch is fine and the board is to be changed. What would have been the answer for the amount I paid?

2. How can the people in the service continuously argue that the display alone is changed during the previous repair and not the touch? For your information, the last repair was for a broken display and a broken front touch panel. How could they change the display alone when the front touch was totally broken. And after all, it was clearly mentioned in the bill that the touch has been changed. But still I was continuously told that touch was not changed, changed, changed. How ridiculous it is?

3. When it was clearly mentioned in point six that if natural failures occurs within 90 days of delivery, the part will be replaced free of cost, why was I continuously told that it will be replaced only if the failure happened within 30 days of delivery? And why I was told that the 90 days replacement is only valid for mobiles with warranty, when nothing like that is mentioned in the terms and condition? And even I was told that, ‘It will not be mentioned in the terms and conditions, but we follow it here’. What kind of policy it is? It is insulting a consumer’s rights.

4. And after I submitted the phone, I was told that I will be called back with a reply in two days. But I never got a call even once from their side. Moreover, I was even insulted continuously by not being picked up. Almost 20 calls were not picked up. Not even once, I got a mail or phone from their side regarding my phone. Can’t they give a single call or a mail and let me know the happenings?

5. And almost after two weeks of submitting my phone, I was told that the mobile’s board is broken. That too when I went there and enquired in person. My first question is why was I not told about these over phone or through mail. Only when I came to the service centre, am being told about this. This is completely irresponsible behavior. For over two weeks, I was wandering without my mobile, which was my sole communication with the entire world including my personal and professional contacts etc… and after two weeks am informed these things. They will keep my mobile for weeks, and will say about it only when I call or come in person? What kind of service it is? Is it a service centre or what?

6. If really the board was broken, why was it not detected earlier? What took so long to detect that major fault? Can’t the engineers over there detect this basic fault in the earlier examination?

7. Mainly, what is the proof that the board was broken when I handed over the mobile to the service centre? I genuinely suspect foul play and I have all the reasons for this suspicion. Why not the board could have been broken in these two weeks? I strongly believe that the board was perfect when I gave the phone at the service centre and something wrong must’ve happened in these days and that is reason why I have not informed about this for almost two weeks and that is why my calls were not responded. This is a foul play.

8. How such miscommunication can prevail between your service centre members. One says he expected the other to inform me about the mobile condition. The other says the same. What kind of network is this?

9. I first gave my mobile for repair on 17 november 2014. I asked at that time itself whether the board is fine or not. If I wasn’t told that the mobile board was perfect, I would have reconsidered my choice of repairing the same model. I would have even bought an advanced new xperia series mobile at that time rather to repair it for 5000. The only reason I chose to repair the model was the service centre’s remarks that the board was perfect. Now they say that board was broken at that time itself and now it has showed off. Now who is responsible for the 5000 rupees I have paid earlier and now the money needed to get my mobile back in perfect condition? I really could not afford to pay anymore for the mobile after all these insults and frustrations.

10. So now, I stand without a proper mobile, without any contacts, any scheduled plans, any everything, like a lost traveler only because of the irresponsible and careless behavior of the people and engineers at your service centre. And definitely I couldn’t afford to pay money for their irresponsibility. Will you forget your customers once the product’s warranty is gone and treat them this much worst?

11. And now I need my mobile or another new mobile in perfect condition without any single problems as a response of the irresponsible, careless and worst behavior of those people. And I even doubt if my mobile is given back, will it sustain any problems in the upcoming days.

I have attached the photos of every documents mentioned in the letter. I request you to go through them completely and then you will come to know the situation and the need behind my request. I work for a media, and come from an entire media background. I am completely aware of the rights of a consumer and the remedies taken by the companies for these kind of negligence. Hence I write this letter to you expecting a rightful decision. Personally am feeling mistreated, cheated, insulted and looked upon so low and I sincerely expect a rightful payback for being treated this way by your workers.

AND MAINLY I SINCERELY EXPECT A REPLY AS SOON AS POSSIBLE FROM YOUR SIDE. HOPE I DON’T GET THE SAME BAD EXPERIENCE AS I GOT FROM YOUR SERVICE CENTRE.

Thanks and Regards From a loyal consumer of sony K.Jeyachandra hashmi

I am a Xperia™SP user.my mobile camera has got Fungus.i visit Sony authorised service Center in Thrissur.they replaced the lens within 2weeks.after 2weeks i got my device.I open the camera application it show camera error.again i call the service center and tell the problem.they tell reset the device.i reseted it, after few days it again got fungus.what i will do iam a sony lover .i hate sony because they have poor service You can See The Left Side Of the Photo Is Very Good Sharp But The Right Side Is Very Bad Blurry.I hate

Hello sir I purchased the one of the most famous company mobile but their service was so bad. I purchased the mobile now it is out of warranty my mobile camera has stopped working so I just went out the service center for repairing my mobile camera but they are saying that to change the mother board which cost is around 4000 rs why should I pay huge amount. contact no. [protected]

Hi this is Mohd Ayaz I m writing this mail in regards to my Sony xperia zr which is defective I bought this mobile from flipkart its been a almost 2 month I use this mobile from last 1 month its working properly but then 1 month after display get black I don't even can receive call, I called up to flipkart regarding this issue but according to flipkart policy he can replace mobile phone between 1 month, so they ask me to visit Sony xperia service center (store) I did the same thing I take my invoice (Bill) and visited in Sony xperia service center but it was of no use they just said that your mobile is not under warranty because the red plat which is inside your Sony zr is shot because of water. But my question is how it is possible if my mobile is water proof then how it can be shot because of water.They are deny to fix my mobile issue I visited many times in Sony xperia service center which is located in – Borivali ( W), Mumai Name : S.G. Info tech, Address : Thakkar Shoping Mall, S V Road, Opposite Borivali, Railway Station, Borivali ( W), City : Mumbai Area Name : Borivali ( W).Phone Number : [protected].From last 20 days my mobile is dead nor contact my friend and family, please help me regarding this issue, I hope I will get the answer soon, Regards, Mohd Ayaz, [protected]/[protected].

Dear, I have Purchased my Sony Xperia z Ultra in Oct 2014 and there is Level pasted in the Box Accidental Protected, now on 27th Jan 2015 My Xperia got cracked internally itself and touch is not working, when I talk to customer care they said you have to pay for service and when i visited the Near Service center they Said you have to pay 11000 Rs for the Repair even if it is Cracked, they cant do anything, Engineers knows the fact how it happens they said on face it is Sony Defect but customer has to pay for this anyhow ...as per my review through Internet, Sony has Screen Manufacturing defect in all of its Devices Mobile, TV etc there are 1000 of Complaints against Them.. why the hel they dont take their defective piece back... I AM TOTALLY AGAINST SONY PRODUCT FROM NOW, THEY ARE DESTROYING THEIR BRAND NAME AND LOOSING FAITH NOT ONLY IN MOBILE, SAME IN TV SCREEN PROBLEM. I WANT THIS ISSUE SHOULD BE RESOLVED AS SOON POSSIBLE

Hi, I am having Sony Vaio Laptop and it faced display problem in November 2014. On 15th November, 2014 I went to Sony Center MDC sector 5 Panchkula. They told expenses will be around 20k so I waited for 2 months and tried to get it rectified from outside instead of Sony Center. When that outside vendor opened my laptop in front of me I was totally shocked, my hard disk was changed. Instead of 500GB it was 320 GB only and I lost all my confidential data. When I approached Sony Center again they told it may happen but they can't fix it. They told sometimes lot of machines are opened at the same time and it may happen that hard disk may got changed. They told they can try but no certain answer. I though Sony Center people are trustworthy but they don't care at all about customer's data. I don't what to do now. So wrote my complaint here. May be I can find some solution. How I will get my hard-disk and my data back.