South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

Today I booked a ticket from Suri to Kolkata which stated from Suri at 01:00 pm bus No WB39A 2922. Mseat is No.16 infront of door. After evening I when it's cold and everyone shut their window I asked the conductor to close the door. He said the door is locked and won't close. As a result I am really suffering from extreme cold air. This is not a good service from SBSTC. The should repair the door if it has any problem. If I get cold due...

I have booked a ticket on 03/11/2021 for journey on 05/11/2021 from esplanade to burdwan. Amount deducted but no ticket was booked and till date the amount also not refunded....

Pls issue a clear guideline regarding picking of passengers. There was no restrictions from WB Government for 50% passengers in Transport Buses in new guidelines, but they are doing simply nuisance. They are intentionally not picking up passengers of Burdwan from Muchipara though the seats are vacant. On asking they are not giving any reply just saying " Apni chorte parben na, ami bolchhi tai, er theke besi aapnake jawab deoa ami proyojan...

Bus No WB39B2269 time 13.50 date 04/11/2021. Bus contactor load many passengers from midway which have no ticket. And also full the bus. After the present of Covid. Also bus contactor force the passengers to take seat in double seat and triple seat. Solved the problem as soon as possible....

Bus no WB39B2269, Date 04/11/2021. Time 13.50 from Kolkata. Bus contactor will Force to passengers to seat in a double seat. After tell him about the Covid 19. He is also say that I will complain anywhere but he doing this again and again....

KARUNAMOYEE - SURI - 11:15 (Suri Depot)
Ticket : P[protected]
Booked Seat : 21, 23
Journey Date : 3/11/2021

Seat no : 22 is government specified empty seat, conductor was selling government specified empty seat when we protested he told either we need to pay for that or someone will seat. Lastly we paid 150 Rs for that seat as we two ladies was there in 21 and 23.
This way bus was full of crowded...

To,
The SBSTC
Kolkata/Howrah

Respected Sir/ Madam,

This is to most humbly inform you that my name is Avishek Mukherjee and I am writing this letter to request for refunding the ticket amount i.e. 260/-. Respectfully, I would like to bring into your consideration that on 12/10/2021, I booked BUS ticket from you, from Kolkata (Esplanade) to Durgapur (Resv to : Budbud) through online. The...

Sbstc bus travelling from Kolkata to durgapur at 9 15 am ist ...bus no WB39B8344 ...very poor COVID protocol maintenance ... conductor zero show of responsibility towards maintaining 50% population inside the bus ... people are abording the bus in midways ... Please follow instructions...

Sir, 23rd oct 2021 at 13:38 i travel from debra to chourangi bus no WB39 A1316 Ticket no[protected] the behaviour of conductor very rude he also threat me to break my mobile this type of behaviour can not tolerable so kindly look into the matter...

Respected Sir/Mam,

First of all I am very sorry for my delayed complaint due to unavailability of internet connection & computer.

I, Mr. Swarup Mondal have booked a SBSTC bus ticket (Non A/C) from Redbus sit on 28th of Sept 2021 ( KARUNAMOYEE TO ASANSOL) for 12th of Oct 2021(Ticket ID TQAS[protected] and same had been confirm by Red bus that my ticket was confirmed.

But at the time of travel on...

This incident happened with me on 16/10/2021. I was returning with my father from kolkata Dharmatala to Maldanga. Naturally we tried to collect tickets from Dharmatala ticket counter but counter rejected us. So we had seen the buses sit was empty and conductor told us to sit in the bus. So we sitted over the bus .We know that ticket conductor gives the ticket so we haven't responded about ticket to the ticket collector. Near Memari some ticket...

The conductor of bus no - WB39A0987 totally misbehaved with a lady passenger.He was rude and mannerless. Didn't give permission to sit in conductors seat to me(made me get up) but later he gave it to someone else...and no sanitization rules maintained by the bus, it was packed even many people were standing, without masks and when asked why he was letting passengers without masks he told to me to get down which was rude....

Online booking of Digha- Burdwan not available. Only ticket avilable at Burdwan or Digha counter. I asked at ticket counter they tell me ticket issued after arrival of bus previous day after 2 P.M. I go there they tell me ticket not available. I find they ticket issued anytime or previous day if I pay pay Rs 50/- extra per head. Why ? I request to higher authority please take necessary action regarding this matter. Conducter and ticket counter....

I have booked 4 sit 1, 3, 5, 10 because of corona pendamic. But conductor forcely gave permission to other person for captured the middle sit. When I protest about the same, they are miss behaving on is.
Request you to take proper action on it.

Best regards
Subrata Kumar jana
[protected]...

Dear
Sir
I beg to state that, I have booked "Kolkata -Tarapith-Via-futisanko " Bus as on journey date--12/10/21(06:50AM) & my booking Id[protected] & booking date-10/10/21
& My ticket number- P[protected]

But Bus was not reached in my Stand"Salap- howrah"
So I raised a compliant ...
I want to refund my money......

I want to go Nimtouri but conductor force me to ticket for Nandakumar for collecting more money. They don't follow the rules and regulations....

My 360 rupees deducted for booking seat but booking dose'nt complete..please refund my deducted money quickly....

Today I had taken SBSTC bus from Durgapur to Kolkata. The departure time of the bus from Durgapur was 1:40 PM (BUS Number WB39B3622) The driver drove the bus in a very rough way and it reached Dankuni toll plaza around 4.10 PM. I was about to get down at Dankuni Housing stoppage, but the driver took a left turn just after crossing the dankuni toll. I was constantly telling the driver that I want to get down at Dankuni Housing, but he didn't...

Sir, I just want to know Is there any rules in westbengal bus conductor allow to the passengers with out mask and with out main tains social distance???I just journey start from Esplanade to suri but bus conductor allow all passengers to with out mask and without maintained social distance....

I had cancelled one ticket on 9:56 AM on 17th September 2021 with Cancellation ID : 244028.But I haven't recieved any refund of 50% of the total fare i.e INR 145 that I was supposed to recieve, as per compazny policies. I have confirmed from my bank and even they said that the refund is not being initiated till date.

I have also tried to reach out on the given helpline numbers of SBSTC and they are not responding.
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