South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

Sir,

Generally, passengers take the morning buses to reach their offices in time bound manner but CNG Buses from Durgapur to Karunamoyee specially that of 06:50 AM, ASN Depot Bus of 08:10 AM from Durgapur to Karunamoyee takes more than half an hour to one hour extra than the diesel run buses of SBSTC. Please do not provide CNG buses in the morning in Kolkata route as these buses runs late makes the passengers inconvenient...

Sir,

SBSTC bus from Karunamoyee to Durgapur dated 10/09/2021 17:30 hrs is violating covid norms and has allowed more passengers which is absolutely against the Covid rules and violates the Covid regulations for sbstc and may be checked from the CCTV footage available in the bus as a proof.

For your kind information and necessary action in this regard.

SBSTC is also requested to submit an explanation...

Sir
I I reachead counter at 13.30 hrs at the midnapore/Jhargram counter one lady counter assistant did give me ticket. She toled ride on dharmatala Jhargram via midnapore.
With out ticket I could not avail seat on said bus dtd 11.09.21 at 14.20 hre.
It is reapeatedly found staff act like that....

I booked a ticket on 08/08/2021 from stsbtc online booking, then I decided to cancel the ticket but from their official website I am not able to cancle my ticket once I click the cancel button for cancelling my ticket the webpage doesn't respond accordingly after that I dialed the number which they mentioned on their site ([protected]) but doesn't get any response so I immediately sooth a mail to them I got response after 12 hrs and informed...

The sbstc bus number WB39B4588 that driver donot obey the traffic rule and rush driving at 5pm in burdwan; at that result he damaged a car very badly.
Please action this type of madly driver....

Book 2nos durgapur to Kolkata ticket on 29 aug 2021 travel on dated 30 aug 2021 4.10 pm but I missed that bus
I request to ticket counter but he deny kindly refund my amount...

Bus no WB39a3531 korunampye to medinipur
Bus conductor are not follow covid guide rule I am talking to conductor but conductor rudle behaviour, pls strictly actation,...

Hi. I'm in the beherampur bus which bus number is WB 39B 3079... Is total over load passenger.. and don't follow covid protocol.. no one were mask and don't santize. This is so unfair. Plzz do something.....

The drivers of sbstc esplanade to purulia via asansol are breaking the laws of sitting arrangement made by the goverment. Only two out of three seats are allowed to reserve in the bus, but the conductor allowed more than 50 extra passengers without reservation to enter the bus inspite of the corona laws and regulations. We paid quite a significant amount of money to travel conviniently but the service was extremely extremely poor. The bus...

Today 19/08/2021, 5.15am Karunamoyee to asansol bus no -6921.. we asked the conducter not to violate covid protocol as he allows more than 50% passengers (even standing passengers also there ).. we request him not to do that but he just ignored.. kindly look forward to this matter immediately.. u can check it from ur cctv camera on the bus.. Take a legal action as it should not be done.....

I booked four tickets on behalf of Mithun Roy on[protected]. Journey date was[protected]. But I immediately cancelled the bookingon the same day. Booking amount was Rs 600/- Still no amount transferred to my account as refund amount. This is very unfortunate. Plz take action and refund my amount.

I still didn't get my refund. This is the second time I raise my complaint.

Plz take action and refund my money....

In the bus in every seat there are people sitting and not maintaining social distances standing people are getting up on the bus and sitting in the extra seat...

Respected sir / Madam
I am Pritam Saha today i am travelling Digha to Barasat your company buses but i am facing some problems while i am travelling, First i am very very thankful to our honourable CM Mamata Banerjee, she maintain her identity with her humble roots. as per our CM instruction there are many rule need to follow and i know this is not possible to follow all of this but safety can be maintained easily every govt buses...

I booked 3 tickets from durgapur to bankura on 14.08.2021 at 7.00 PM but the bus conductor misguided me saying that there is no bus at that time how can it be possible?the bus just passed away in front of me. So I request to either block that 3 seats or give the refund of that money....

I am going to Mednipur from Dharmatala..Bus Num:- WB39B4719..Having many seats in the bus..but they gave me ticket(Sit Num:- 49.) In the back..I am feeling to bad..conductors behaviour is too bad..I am requesting to change my seat because there are so many seats without any passengers in the middle..they don't agree..
Please do something...

I booked four tickets on behalf of Mithun Roy on[protected]. Journey date was[protected]. But I immediately cancelled the bookingon the same day. Booking amount was Rs 600/- Still no amount transferred to my account as refund amount. This is very unfortunate. Plz take action and refund my amount.

Regards
Mithun Roy
Mob: [protected]

Ticket no. P[protected]
Ticket amount: 600/-
Booking...

I would like to inform you that I Kesto Das, came from Rejinagar to Berhampore but conductor give me plassey to Berhampore ticket and me Total charge 30 rupees and behave rushed with me. The bus is Kolkata to Malda route 0500279 Sanjoy Das WB394389. His behavior like a mastan. He heated me and torching me....

Good Morning,

I am on board bus # - ticket # P[protected] [ seat 34] - Korunamoyee to Asansol [5:15 am Korunamoyee] . I have observed no covid protocol being maintained in the bus. My adjacent seat no 35 had no booking initially but had been booked on route. I have reported this to the bus conductor and the flouting passenger, however no steps have been taken. Most of the seats are ( all double seats) occupied with more than...

Bankura to Kolkata
DOJ- 13.08.2021
Amount deducted from SBI Net banking ₹720 (4 passanger)
SBSTC Ref no[protected]
Ticket not booked but money has been deducted from bank. Please help me to retrieve the amount as soon as possible. Thank you....

I had made a payment of INR 200 for making 2 tickets from Karunamoyee to Burdwan by using HDFC net banking. Amount got debited from my account but bookings were not confirmed.

I have checked with HDFC Bank, they confirmed that the transaction was successfully done. Ref. No:[protected]...