Submit a Complaint
Claimed

South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

www.sbstc.co.in
1
Updated: Sep 1, 2024
Complaints 666
Resolved
10
Unresolved
656
Bad 😕 It seems that South Bengal State Transport Corporation [SBSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to South Bengal State Transport Corporation [SBSTC]

Having problems with South Bengal State Transport Corporation [SBSTC]?

File a complaint and get it resolved by South Bengal State Transport Corporation [SBSTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Public Transportation
South Bengal State Transport Corporation [SBSTC]

South Bengal State Transport Corporation [SBSTC] reviews & complaints page 15

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Partha Deu
Aug 8, 2021
Report
Copy

Good Morning,

I am on board bus # - ticket # P[protected] [ seat 34] - Korunamoyee to Asansol [5:15 am Korunamoyee] . I have observed no covid protocol being maintained in the bus. My adjacent seat no 35 had no booking initially but had been booked on route. I have reported this to the bus conductor and the flouting passenger, however no steps have been taken. Most of the seats are ( all double seats) occupied with more than 42 passengers.
The passenger beside me has a worn out N95 mask which seems to be used numerous times and is visibly unclean.
I would ask effective to take care of required responsibility so that me or my family or anybody to be in contact with me would remain safe under the covid situations .
Emailing to sbstc with discussion recording. Please validate with your buss cctv camera if working.

Yours sincerely,
Partha Dey
South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Suparsha
    Aug 7, 2021
    Report
    Copy

    Bankura to Kolkata
    DOJ- 13.08.2021
    Amount deducted from SBI Net banking ₹720 (4 passanger)
    SBSTC Ref no[protected]
    Ticket not booked but money has been deducted from bank. Please help me to retrieve the amount as soon as possible. Thank you.
    +3 photos
    South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sandiphati
      Aug 7, 2021
      Report
      Copy

      I had made a payment of INR 200 for making 2 tickets from Karunamoyee to Burdwan by using HDFC net banking. Amount got debited from my account but bookings were not confirmed.

      I have checked with HDFC Bank, they confirmed that the transaction was successfully done. Ref. No:[protected]
      +1 photos
      South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        abhijitmukhopadhyay21
        Aug 3, 2021
        Report
        Copy

        On 24th July while purchasing tickets from KARUNAMOYEE to Bankura for two persons, costing Rs 370(350+20), money deducted four times, total Rs 1480(370×4).
        But on 31st July only once (Rs 370) money credited in my account, the rest three are due, till now not been credited (Rs1110)
        So please look into the matter
        +1 photos
        South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
        Aug 07, 2021
        Updated by abhijitmukhopadhyay21         Till today no money had been credited to my account
        Aug 10, 2021
        Updated by abhijitmukhopadhyay21         When the money will be credited?
        Aug 11, 2021
        Updated by abhijitmukhopadhyay21         Till today no money had been credited to my account.When the money will be credited?
        Sep 01, 2021
        Updated by abhijitmukhopadhyay21         Till today no money had been credited into my account.When the money will be credited?

        Sep 09, 2021
        Updated by abhijitmukhopadhyay21         Till today no money had been credited to my account
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          B
          Bidyut Nayak
          Aug 3, 2021
          Report
          Copy

          Address: City Centre, Durgapur

          I'm now travelling from Durgapur City Centre to Esplanade by an SBSTC Bus bearing No. WB39B1671 which is carrying 100% passengers, even some standing passengers.
          I think it is completely violating the Covid 19 protocol that suggests to carry not more than 50% passengers.
          South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            sandyroy750
            from Kolkata, West Bengal
            Jul 31, 2021
            Report
            Copy

            As we know that new bus depot has been set up kalipahari but still the sbstc operated from Asansol bus stand can I know why ? New bus depot has been set up at kalipahari than all bus services should be started from kalipahari depot.
            South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              D
              Deb Kumar Sanyal
              Jul 29, 2021
              Report
              Copy

              I booked one ticket in SBSTC on 03/07/2021 for journey on 04/07/3021 from Karunamoyee to Durgapur. The ticket was booked online through your SBSTC app and the time was 8.30 a.m.from Korunamoyee and was supposed to come in my boarding location, Airport bus-stand, at about 9.00 a.m.
              But at 9.00 a.m., bus which was scheduled at 8.00 a.m. from Korunamoyee had arrived. The bus conductor told me that, bus against 8.30 a.m. has been cancelled.
              He also told me that, as the ticket was booked online, fresh ticket has to be issued only against cash, if I'm willing to travel.
              Hence I was compelled to opt that one, and reached to my destination.
              Now, my query is, how I can get refund the amount against the online booking, as there was no information in the app regarding cancellation of the said bus against which the ticket was booked.

              Mailed with all details on 6/7/2021 but no
              visible has been initiated
              South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
              View replies
              When and how the amount will be refunded?
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Shirsendu Karmakar
                Jul 29, 2021
                Report
                Copy

                Dear concern,
                It has been noticed that in online booking there are one seat in two seater and two seats in 3 seater. But during journey I am very much surprised that conductor alow extra person in 2 as well as 3 seat in the bus. I am on the bus(3576) right at this moment 2.10pm from Burdwan to Karunamoyee. Please look after the matter.
                South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  J
                  Jaswinder101
                  from Kolkata, West Bengal
                  Jul 29, 2021
                  Report
                  Copy

                  Today morning I saw a sbstc bus crossing AMC more at 12:30 p.m. it crossed at a very high speed blowing continuous horn. Overspeeding in a city, that too in an extremely crowded area is very dangerous. It can cause any unfortunate moment for anyone. So request all sbstc drivers not to overspeed buses specially in city area because every life matters and every life is Important for their loved ones.
                  South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    B
                    BusYatri
                    Jul 27, 2021
                    Report
                    Copy

                    Address: Madhyamgram

                    Yesterday (26/07/2021) BURDWAN- KARUNAMOYEE Bus of 4:10 pm. Bus Number WB - 39B 2264.
                    BUS staffs ( mainly one aged person wearing PINK colour UNIRORM) had allowed without ticket passenger and they along with bus staff continued to create pressure to allow to sit on vacant seat with body contact VIOLATING COVID-19 PROTOCOL. Extra passengers along with bus staffs shouted on me and other passengers and created big Chaos.
                    THESE ARE DANGEROUS TENDENCY.
                    SBSTC AUTHORITY MUST LOOK AFTER THE MATTER WITH A SERIOUS CONCERN.
                    S.DAS.
                    South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      B
                      BusYatri
                      Jul 27, 2021
                      Report
                      Copy

                      Address: Madhyamgram, North 24 PGS

                      Yesterday (26/07/2021), BURDWAN- KARUNAMOYEE Bus of 4:10 pm. Bus Number WB - 39B 2264.
                      BUS staffs ( mainly one aged person) have allowed without ticket passenger and they along with bus staff continued to create pressure to allow to sit on vacant seat with body contact VIOLATING COVID-19 PROTOCOL. They got amalgamated along with SBSTC aged personal ( who gone down at Dunlop bus stoppage) and shouted on other passengers to allow them to sit on the vacant seats made big Chaos.
                      THESE ARE DANGEROUS TENDENCY.
                      SBSTC AUTHORITY MUST LOOK AFTER THE MATTER WITH A SERIOUS CONCERN.
                      S.DAS.
                      South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        subhas pal
                        Jul 27, 2021
                        Report
                        Copy

                        Dear sir/ madam,
                        I am a simple common man belong from a middle class family lives in amta, howrah.I am working on Rashmi metalic company at Kharagpur.Now local train is not available from bagnan to kharagpur.so I depends on automobile transport.But a very small number of WB bus ability on this road(like Jhargram and medinipur from Kolkata saraunding alaka).Also a very big problem that Morning time the buses not stop at bagnan to carry passenger to go destination like medinipur and Jhargram.


                        So please help me and more passenger like me who belongs from a middle class family.If we are suiside on road.
                        Your's faithfully,
                        A common man
                        South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Sandeep Agasti
                          Jul 26, 2021
                          Report
                          Copy

                          Money got deducted but no ticket was booked and neither I got back my money yet

                          I tried booking online ticket from Durgapur to Karunamoyee on 17th July, 2021 at around 12:07 pm for 18th July (Sunday). My money got debited from ICICI account but not ticket was generated neither any seat got booked for 4/4:20 pm (18th July, sunday) bus. I reconfirmed it at the durgapur sbstc bus stand about my booking, they said no booking has been made against my name or number. It has been now 8 days, i didn't get my rupees 155.
                          Reading...
                          Helpful
                          Found this helpful?
                          3 Comments
                          Report
                          Copy
                          B
                          Bidyut Nayak
                          Jul 26, 2021
                          Report
                          Copy

                          Address: Maulana Azad Sarani, Non Company Housing Complex, City Centre

                          Now I am travelling from Durgapur City Centre to Esplanade by SBSTC bus # WB39B 2064. The bus started its journey from Durgapur at 11.00 am. with 50% passenger. But on the way it took local passengers and they occupied the vacant seats. I complained to the conductor regarding this, but he didn't pay heed to my complaint. Rather he inspired the persons to be seated.
                          South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            D
                            [email protected]
                            Jul 26, 2021
                            Report
                            Copy

                            Address: kolkata

                            Dear Sir

                            this is to bring to your kind notice that i regularly travel from karunamayee to burdwan (7:45am) and vice versa (4:10pm).

                            the conductor regularly takes more than designated 50% passengers, inspite telling conductors not to take, they never listen. Also everyday 3 to 4 sbstc staff, baring conductor and driver from dunlop, travel via this bus and occupy and travel.

                            they say that rules not applicable for sbstc employess.

                            kindly look into the matter as this has become a regular nuisance
                            South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              B
                              Bishal Barnwal
                              Jul 25, 2021
                              Report
                              Copy

                              Address: Moira colliery andal paschim Barddhaman 713321

                              I Bishal Barnwal booked two tickets ( seat no 13 and 15) of sbstc bus durgapur to Esplanade timing 12:40 pm.
                              This bus driver and contractor picked up so many local passenger and disturbing us for seat. When we are not allowed for sit besides us then he took extra money (140rs). Extra charge ticket no is BG[protected]
                              So I request you kindly Short out this situation...
                              South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                J
                                Jatindranath Dey
                                Jul 25, 2021
                                Report
                                Copy

                                Address: Midnapore

                                I am traveling(date : 25.07.21) from dharmatala to midnapore by bus no WB39B6706. (11:20 AM). More than 30% passengers not using the mask properly and more than 20% not using mask at all. Bus conductor allows them to sit in the bus.
                                Kindly look into the matter for public interest. Properly train the conductor also.
                                Thanking you
                                Regards
                                One well Wisher
                                South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Amrita Maity
                                  Jul 25, 2021
                                  Report
                                  Copy

                                  Address: Kolkata

                                  Bus no WB 39B4657, , , Conductor of this bus misbehaveing with, me, he is not wearnig mask, physically and sexually absuve me, I am a nursing staff of kolkata medical college hospital please take immediate action, I want to complain to police, date 25/7/21
                                  Time 8:40 pm
                                  South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
                                  Helpful
                                  2 other people found this review helpful
                                  2 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    Mrinmoy Syam
                                    Jul 23, 2021
                                    Report
                                    Copy

                                    Address: Baranilpur Burdwan

                                    18th July Dharmotala to Burdwan 6PM AC BUS WAS BREAKDOWN, I PURCHASED TICKET BY ONLINE ticket no. L[protected] Seat No.23, mobile no.[protected]. But till now i could not refund the amount...
                                    +1 photos
                                    South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      C
                                      Chinuon
                                      Jul 23, 2021
                                      Report
                                      Copy

                                      Transaction got failed but did not refunding the money

                                      I have booked a ticket using SBSTC(https://online.sbstcbooking.co.in/). My account is made using this gmail [protected]@gmail.com. I have booked ticket on 22nd July for 23rd July from karunamoyee to Durgapur city centre but the site was unable to process my ticket but deducted my money as well(475). Please look into this and make sure that I get my money back....
                                      +2 photos
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Related businesses

                                      BusIndia
                                      1
                                      (79)
                                      Mettur Super Services
                                      1
                                      (206)
                                      DIMTS
                                      1
                                      (577)