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Spice Mobiles / Spice Mobility

[Resolved]  Spice Mobile — Service Center is not helping and Bad conduct.

Address:Gurgaon, Haryana

Hi I bought a spice mi535 on 28th Oct'2013. My mobile battery is swollen 2 days back(1st April 2014), when i reach service center gurgaon, They said to me that my battery is swollen due to over charging and they will not replace it.I don't know do I need to check for the battery is charged or not every time so it will not over charge.Spice has worst service at there service center.Please do resolve my issue as my battery is not swollen due to my fault it is product fault and Please teach customer handling to you service center employees or else no buddy will trust spice very soon. Manoj Singh [protected]
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Aug 14, 2020
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Comments

Very true. I am also suffering from this kind of problems from spice service centre. I will not recommend anyone to buy spice mobile.
Reply
Dear manojksingh,

Thank you for sharing your contact details, we will contact you soon and address your concern at the earliest.

Thanks and Regards,
Spice Mobile.
Reply
Dear abhiabhi,

Kindly tell us your exact concern, so that we can assist you further regarding the same.

Thanks and Regards,
Spice Mobile
Reply
SERVICE REQUEST NO[protected]E30097. I bought a phone from spice hotspot in sahara mall, Gurgaon. The phone was defective as it was not charging the battery even if i put my phone on charging the battery goes on discharging. So i gave the phone to your authorised service centre in Gurgaon on 07th march 2014. And they told me that you will get your phone ok condition within a week, either they will repair it or will replace it. But it is going to be one month now. I have visited them 6 times but they always say it will take some time.
Reply
Dear manojksingh,

If battery is swollen, battery warranty gets void and you need to purchase the new battery.

Thanks and Regard,
Spice Mobile.
Reply

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