Spice Mobiles / Spice Mobility Complaints & Reviews

I was given mobile on 3December 2013 for technical problemproblem at their authorised centre afterthat that said me your handsetsend for higher level servicing because we can't solve your problem till now and their higher othority also not giving problem solution.their executive is said me we have nosapirs for your mobile and this model us closed er can't help you.now I have whole photographs and call details and job sheet

Dear Sir I have purchased a mobile phone from your south ex store of spice mobile, i have my bill with me that phone is working properly and its not even an year old cell phone last year in August i have purchased that cell and it stopped working in December 2013. i am looking for your executive to contact me and please replace that cell phone i had a very bad experience with the spice mobiles, as i have heard and i am aware about spice being a huge brand.This kind of experience was not expected. Best Regards Saumya Singh

I have purchased Spice Mobile MI-437 IMEI No: [protected] but in the month of April -5- 2014 I have faced problem while Charging. I have visited Spice mobile authorized Service Centre Mobileshoppe, Dhillon Complex, Supela, Bhilai (Chhattisgarh) on dated[protected]. After 21 days when I have received a handset of someone else mobile (IMEI No: [protected]) as it had saved contacts in it. In this mobile has been different problem memory card was unreadable & the light sensor was not working properly. I again registered the complaint on[protected], service request no: 33100127E40162. And again,[protected] when I went to collect the mobile, the problem was not rectified, and again someone else’s mobile was handed over to me. I have again registered a complaint in same date (service request no: 33100127E50041 received by sms). I have already sent a mail to The Regional Manager (Mr. amitava Dey email id [protected]@smobility.in), Service Manager (Mr. Manish Goswami, email id manish.[protected]@smobility.in) & cc to (Mr. Zuber email id [protected]@gmail.com) provided by mobile Shoppe, (Authorized Spice service centre), But the email sent to Regional Manager has bounced back and no reply has come from the Service Manager. I have also sent an email to spice mobile customer care dated[protected][protected]@smobility.in) they have registered and provided me a reference no. [protected] and they said assigned call to our service manager in your location and he will contact shortly, no one call me back. I also make a call to customer care helpline no.[protected] dated[protected] they also provided me a reference no. [protected]. I sent second email to spice customer care dated[protected] they said the mobile was in advanced repair centre, again I call in customer care no. They said that mobile is repaired and it send back to authorized service centre, I asked to service centre guy he said mobile was not reached in there site. Please give me a proper solution if spice will not rectify mobile’s problem provide me new mobile phone because I realized spice have not better technicians for their service centre and authorized service centre for repair mobiles. Your kind and immediate action is highly solicited. Thanks & Regards, Sudhir Kumar [protected]

I have purchased Spice MI502N but in the month of March 2014 I have faced problem while using my handset (Battery Charging Problem). I have visited Customer care office Asc Vignesh Services, Sector- 34 A Chandigarh on dated[protected]. After one month when I have received the handset, firstly that was not my handset (EMI Number is different), Secondly in that handset same problem was there. Still i am not get my handset. I am totally frustrated with the services provide by you. I have registered my complaint on your Customer care number on dated[protected]Complaint Number- [protected]). Its my humble request to you that kindly do the needful for the same so that I can get my handset asap. Waiting for your valuable reply. Regards Shaman Kumar [protected]

Dear Team,

I would like to express my dissatisfaction on the product SPICE MI 505 purchased through Home shop 18 details below.
Order number
[protected]
Monday, September 23, 2013

Reasons below,

1) I had confirmed with homeshop 18 that CDMA will work but when the product was delivered i discovered that only GSM works, so i had to change my network
2) The charger accompanied with original product was not functional.
3) when requested for service center details we were given address for Mira road where the shop does not exist.
4) when we call service center number listed either they have discontinued the service or the phones numbers are not in use /working.
RAJ MOBILE SHOPPE MUMBAI 554/232, OPP MEGHDOOTH THEATER SEC NO-2 VASHI NAVI, MUMBAI MR. RAJESH [protected]


5 Now the mobile itself has stopped charging and is not working.

While aiming to become a competition for successful brands in market the key is customer service and satisfaction which itself is missing.

I repent my decision of purchasing Spice mobile and expect quality service for the faulty adapter and not working mobile URGENTLY.

Kindly provide me with the correct contact details and escalation matrix for service related escalations for SPICE and details of the service center.

Regards
Mandar S Pandit

i ashit tyagi purchased spice mobile on dated 16/12/13 from spice out let due to some hearing defect of my earphone i have submitted my spice earphone to Ur authorised service centre in Ghaziabad for replacement which is under warranty period but they are not attending of my problem and giving me only excusing with in the service period so i file the case in consumer court i[censored] do not take right action as soon as possible

I had purchased a Spice Handset " Spice MI-435 "
Facing so many problems in Handset from its first day

1. Songs/Videos are hanging in playing them.
2. Slow Processing of Launcher.
3. Hanging Issue.
4. Apps Problem
5. Calls Problem ( When dialing both sim network Getting NIL) Outgoing Problem.
6. Internet Problem
7. Network Problem
8. Handset Hanging.

I had complained retailer he suggested me to go Spice Service Center
In Spice Service Center they updated the OS of the Handset 3 times in
one month and 4th time second month but they didn't solve my Actual
Mentioned Problems, Now they
are suggesting me to giving my Handset to Service Center for Mother
Board Replacement of The Handset,

And they said the process can be take more than 25 day or long
Sir I cant Make this effort and i can't manage also without Handset
I am giving them 1 week for this but they said the same the like
earlier they said.

I submitted my phone Second time on 5th Jan 2014 they returned my phone after 15 days and problem was same they updated the software only,
i re-submitted my phone third time on 23th Jan 2014 they took over 4 months and gave my phone back
but problem was same this time also
I again sumitted my phone on 28 April now they are not attending my calls and not replying to my mails,
what to do now ?:;please help me

I have purchased spice mi-525, fhd through homeshop18 on 23rd january, order number[protected] and complaint no 95632961, performance was very hanging from first time power on and battery performance was very poor, they are calling fhd display but its not like that, but real tragedy start now, on 4th february mobile suddenly got power-off within 10 days and not got power-on again.On same day i have called to homeshop and they sent me addres of priyancy service center in surat, on 6th feb i have visited that adress but found office of sahara india instead of priyancy care, but neighbour shop keeper told me priyancy’s new adress, i went there and asked for service but receiptionist has given me another adress of service centre named siddhi vinayak care center in rustampura surat, i reached and told for service but a fellow told me that we have stopped spice service center and i have called to homeshop from that shop and informed them that in surat now where to found service center but they have replied me that wait for 12 hrs we have forwarded your problem to banglore, but theirs 12 hrs were never getting ended, eventhough i have called 7-8 time and 4-5 mails did to hs18 but no reply from hs18, when i agressively talked and found a reply by mail of mr gautam i should visit service centre and clearly told that we will not give you refund or replacement mean they have wasted my time and gave mental haresment, in between i have contacted on all possible media..By phone, by mail to spice mobile but nobody receiving call and nobody replying on mail from spice mobile, only got a single mail that we will resolve your problem soon, but nobody has contacted me again, till the date mobile is in service centre, once i got back repaired mobile but it was defective was not working properly so again submitted it back and this time service centre was changed so every time we have to search new adress and wasting of time and to suffer from lot of mental haresment.

Hi I bought spice mi pro from your website. T The product worked well for 4 days and all of sudden I had issue with sound. When I visited your service centre at Chennai they bluntly asked for money and said they have issue with company. I was really shocked because I paid 350 ruppees for my new mobile. I am writing this to convey my dilldisappointment with you guys. Service centre name : Chennai Cellular ServiceService person in charge Mr Amit Goel, [protected] I made my mind that I will never purchase any spice products Martin Daniel [protected] [protected]@gmail.com Chennai Tamilnadu

Dear sir, i am Nagendra Chaubey from lucknow U.P.jus wanted to inform you that my spice phone is under guarantee period and due to some technical problem screen is having some problem and when i took it to the service center they are asking for 1100/-rs, so plz take care and try to swot out the problem, my imei number ([protected]-82142) mobile model number is mi 354.kindly give me response asap. thanks and regards nagendra chaubey

hi this is shalini i bought spice mi 505 mobile 6 months back and when i gave for a servicing once 4mnths they damaged my volume button and i dont have time to check that and now there was some problem with the software so i agve it in ur service centre on 21st march 2014 and till now they didnt gave my phone back and they didnt even bother to inform me that very worst servicing in 1 year warrenty i[censored] keep our phone for 45 days like that then what is the use of that warrenty and why should we buy your phone if this servicing goes on continuing then i m shore no one will buy your phone is this the way you deal with customers...

I know we are just wasting our time to write you about our issues because a company like spice has no value of its customers. So i request the peoples who are visiting this page please do not purchase any spice product otherwise you will pay alots. Reasons No Market Value No Service Providers Lac of Sr. Staff Totally unprofessional behavior All above a cheater company Hell experience i am facing and do not want the same to happen with anyone. Guys can call me or watts app on[protected]

I bought spice set (Mi 535) from Saholic.com on 02 Jan, 2014. After 3 months of that its battery is swollen, i have gone to register the complain in with ASC N D Traders, J-II/74, 75 Sanjay Market, Wazir Pur, Delhi which known to be the authorised center of spice .Mr Amit on counter is saying that battery is swollen due to over charging and they will not replace it and new battery is not available and it can take 2 months time to come. Purpose of sharing the complain here is that i am looking for some immediate help to be taken from the spice center, I will be thank full if my request would be resolved soon. And as i purchased on 02 Jan, 2014 so it falls under the guarantee period and the service center people say that the battery will cost between rupee 800 to 900. My experience with spice set is very bad and people of service center does not know how to attend the customer. IMEI No. - [protected] Harsh Vardhan [protected]

Dear officer i Arvind dwivedi belongs to greater noida had deposited a spice M5362 on Noida spice service centre (Ideal power solution sec. 15 Bhagmal complex) for repair they said 7-10 days would be to good but after that i am trying to communicate them by there cell no [protected]/ [protected] they do not pick my call. you say is it possible to go there every day for enquiry only. please solve my prob. by below details phone Spice mobile M5362 Job card no. 1121 deposte date 26/03/2014 problem- display broken and hanking (auto off/on), keypad light continue on purchasing date 23/11/2013 spice centre laxmi nagar my cell no. [protected]/[protected] (Arvind dwivedi) thanks.

I had purchased a Spice MI-535 Pinnacle Pro handset on December 5, 2013. The battery of the mobile had swollen in just two months. I tried visiting almost all the service centers in Delhi, but none of them are having a replacement battery in stock. The executives at the service centres are not at all cooperative and say that the battery will not be replaced as the phone had been overcharged. The product is still under warranty. The people at service been center say that the battery will be available in 15 days and ask me to wait for a new battery but now it has been over 2 months and still they are delaying the availability of it. It is nowhere available in Delhi. Kindly resolve the issue as soon as possible.

Dear sir / Madam,
I have purchased a handset of spice Mi 502n from Home shop 18 on 25/12/2013 and that same day my mobile not work properly (hang problem). on 30/03/2014 my mobile was totally hang, so i submitted my mobile to local service center M/s balaji Mobiles & service center, Behind General Hospital, Company Bagh, Alwar (Rajasthan) on 31.03.2014, Service Request No is 20100031E30990 and they give me expected time of delivery 7 Days from 31.03.2014 but my mobile returned back without resolve the problem from your service center As per your comments "due to liquid in it touch pad"
Please resolve my problem as soon as possible. Otherwise i will help to resort to the consumer court.
i am not received my mobile from your service center yet.

My contact no is [protected]
e mail id : vashistha.[protected]@yahoo.com
city : Alwar, Rajasthan - 301001

Dear Team It's very disappointing me about the service of your service centre provided.I ordered Spice phone from infibeam and it is in warranty period. I gave the mobile on 29 march 2014. My mobile was not switched on, when i go to service centre the person told that there was capacitor problem(it was melt ). He told me after 5 -6 days it will on working condition. But yet no any information about my handset. It is so irritating and i have faces so many issues. Kindly help me to get my phone in working condition I shall be very thankful to you. The detail's are given below:- Customer Name:- Ritu Srivastava Hand set :- Spice MI-436 IMEI No. :- [protected] Purchase Date :[protected] Compliant no. :[protected]E30473 Service centre Address :- FOR SPICE RETAIL LTD. sadh collection point, 1799/3 rajiv nagar, main mata road, gurgaon, haryana-122001 Dealer name :- Mr. Rajesh Contact No. :- [protected]

.Mobile : Spice Model NO. MI 502 IMEI no. [protected]I am Irshad Beg, I would like to draw your kind attention on my issue which is am facing with the spice authorized service center.Sach Collection Point 1789/3 Rajeev nagar near shiv mandir chowkGurgaon Harayna.Contact Number - [protected].Contact Parson Name : Rajesh.MY phone is in under 1 year warrant y but they are charging me Rs. 600/-.They are making lame excuses day by day.When submitted my phone with them they have asked 2 day. Now one month has already gone and they are saying same lines that part has not come.While as per my previous telephonic conversation with rajesh, he told me that the part has come and the product will be repaired in 24 hours. After this conversation already 15 days has gone.Now I am without phone and facing my issues and losses.Kindly help me to get my phone. Regards, Irshad [protected] E-mail id-irshad.beg.[protected]@gmail.com

On 4th jan.. I purchased spice M525 from homeshop18 . after 1 month its audio jack stopped working, bluetooth not working properly, heats up very quickly and there were charging problems.. Since my work depends on phone, i couldn't give it for repair at that time. Around 20th march..i contacted homeshop18 for help. They gave me address for service center. But when i reached there people said it no longer exists. I again contacted homeshop18, operators there were not polite. They told me to contact Spice but no one picked up the phone.I then called their head office and some lady talked to me rudely and forwarded my call to their customer care and again no one picked up. After that my charger stopped working.. I couldnot find any service center in "mumbai".. What should i do? akriti.[protected]@gmail.com

kindly pay attention i brought my phone 7 months back, its under guarantee period but when i went to customer care office (Jopling road Surajkund building Lucknow UttarPradesh )they asked for money 1150/- inr for services.kindly try to help me out. thanks and regards Nagendra Chaubey [protected]