[Resolved]  Spice Mobiles — delay in replacement of battery

I have purchased the mobile phone serial no 13101686E50018 through Homeshop18 and is under 1 year warranty, documents related/required by the customer service at Mira road have been submitted. I have lodged a complaint with SPICE MOBILE Mira road - Thane Customer service center (Mr. Abbas) for replacement of battery on 24.05.2014. Subsequently SPICE mobile allotted registration reference no [protected] on 02.06.2014 Since 24.06.2014 I have been chasing for replacement of battery. SPICE deputed Mr. Vaani contact no [protected] who most of the time keep his cell off and when contacted today, 18.06.2014 he disconnected the call midway without reason and since morning his cell is off. Every e-mail request to SPICE Mobile is replied by an automated message system saying we are working on your complaint and have deputed our representative who will contact you soon. Refer below QUOTED message for ready reference QUOTE>>>> Dear Sir, We thank you for writing to us. With reference to your mail below, We sincerely regret the inconvenience caused to you, however, we request you to allow us some time as our representative is working on your case and will get in touch with you shortly. Looking forward to your continued patronage Warm Regards, Customer Care Officer Spice Customer Helpline No.:[protected] From: alpesh vashi [mailto:vashi.[protected]@gmail.com] Sent: Tuesday, June 17, 2014 12:35 PM alpesh vashi <vashi.[protected]@gmail.com> 12:31 PM (1 hour ago) to Customer Categorize this message as:Personal Never show this again My every request message is replied by below same message? Is is an auto reply system or some one ir really attending my requests? This is my last request please resolved within this week. UNQUOTE>>>>>>>>>>>>>>>>> Request you to kindly arrange to replace the battery at the earliest. I do not understand why it is taking so long to simply provide a Fresh Battery?