SpiceJet Complaints & Reviews

I booked tickets for my family of 2 persons from bangalore to rajahmundry a month ago to travel on 29th april 2018 which departs bangalore at 6.35pm sg-3429. To my surprise at 6pm on 29th i got a message saying that the flight has been cancelled due to technical reasons.

Your staff were unprofessional and we put to hardship to travel from bangalore to vijayawada and from there to rajahmundry spending rs. 5, 000 by hiring a taxi and putting us real hardship and mental agony where by our itinerary got spoiled because of your negligence.

My claim for the rest of the journey from vijayawada to rajahmundry engaging a cab for rs. 5, 000 our food expenses and compensation for our mental agony as i am a physically challenged person. All out together an amount of rs.50, 000 as compensation i am seeking for the hardship you have put us failing which i am filing a case against spicejet airlines. I am waiting for your reply soon.

On 01.05.2018 i boarded the spicejet flight from delhi at 1130hrs alongwith my family and landed at goa at about 1410hrs. The flight no is sg8171 and seat no. 3f. To my utter dismay my baggage bearing seq-0022 did not reach with me at goa. So, i filed a baggage irregularity report being no. 10773 with the spicejet authority goa. Later, i was informed that my baggage was wrongly despatched at gorakpur, up but the goa spicejet authority assured me get back my baggage at any cost and to delivered the same at gaon village beach resort, candolim, goa where i alongwith my family are spending summerholiday. However, i did not get back my lost baggage till i write this complaint. Help me to get back my luggage

Regards

Ngilyang lali

I booked spicemax for 3 ppl and i was harrased by ‘em cause my brother was 13 year old they asked us to separate or they asked us to leave the flight. I asked them to refund my money but they said your tickets will be canceled and we won’t return you anything. Air hostesses tried to make us understand but the other person who asked was rude and we weren’t satisfied at all. We paid extra money for extra leg space but the staff was so rude (Not the cabin crew).

(Pnr):j9wvkw

It was shocking experience to know from my family of yesterday travel in spice jet. I had booked ticket four months back confirmation number (Pnr):j9wvkw for my elderly mother, my wife and daughter.

But yesterday they were harassed by counter staff of spice jet at ahmedabad though i had paid in anticipation of extra luggage for 10kg and also paid for preferred priority baggage out and also had paid for fixed veg food.

Horrible veg food was served which had to return due to smell it had and in cochin no staff helped for baggage out for which i had paid rs 400.
Not expected this type of treatment.

I need from you compensation of food and baggage out amount

Spicejet is the worst service provider in airlines. Although, i had previous bitter experience with spicejet but this time it was the worst. The ticket counter/luggage submit counter agent antara was the worst agent i have found in airlines. She behaved so rude and has no manner and etiquette. What the * spicejet is keeping in their counter.

You should reverify the agent named antara. And educate her how to treat customers.

I had landed pune yesterday 26-apr-2018 departed from delhi flight spicejet, customer (Pnr-vdf7wq): flight sg 8189
I have received my suitcase in broken condition on baggage carousel, both the wheels have been broken. Please refer attached picture.

Regards, amit chaurasiya, mob: [protected]
My email: [protected]@gmail.com
Flight: spicejet, from delhi to pune (Sg 8189)
Departure time at delhi 12.30 am on 26th april and arrival time at pune is 2.30am on 26th april.

I have booked a Spicejet flight #XY1I3J (unfortunately). You have deducted a service charge of more than Rupees 300 per ticket and have yet failed to respond to my feedback on your website. So I have asked for my service tax back since you guys don't really provide any service for customer's sake. The initial complaint was regarding booking windows seats during web check since I am a customer who has travel sickness. And you have put a price on the window seats. I don't care what sort of explanation you give me. Capitalizing on customers' problems is a sick business and if there's a God I hope you are punished accordingly.

I and my wife tickets were booked from toronto canada on our scotiabank visa card to fly from surat gujarat to delhi on 18th jan 2018 and jaipur to surat 25th 2018. I had made arrangement for wheel chair from both airport.
At surat airport they said that our card does not match the ticket card on which ticket was issued. We had supplementary card and we showed them proof of our passport as well as ticket. They said that these documents are stolen documents and if we want to fly we have to pay cash 16000 indian rupees. Otherwise flight will leave without us boarding. They made us pay cash and did not issue us any receipt. Coming from jaipur we had to pay another 8000 indian rupees to fly from jaipur to surat.
I paid an extra of 140.00 canadian and lots of aggravation at surat airport and the supervisor and the girl at the counter were very rude.
If you require any more information let me know.
I received my refund for the original ticket 8.00 canadian dollars less
I would appreciate if you can refund the difference. 148.00 dollars canadian

So hello spicejet, i thank you whole heartedly for making me have the most memorable day. Well on a very serious note i hate your staff.

So i was "supposed to be" travelling from bengaluru to kolkata (Blr to ccu) on spicejet sg-657 where my departure was 10:40 am
So apparently i was on time for reporting. As per the flight policy reporting time is 45 mins prior departure. And as per my flight timing my departure was 10:40 am and i was the counter at sharp 9:55 am.
At the first counter the staff asked me to step to counter no 1. Waiting after a family of 6 members who got their boarding passes right before me to ccu and headed for security - i got my turn to collect the boarding pass. The staff at counter no 1: stated "sorry ma'am we can't help you."

So i again asked could you help me? She ignored. Again i asked assuming she didn't hear me. Excuse me i need me boarding pass, offering me ticket and id card. She ignored me again. I asked again. There was another female staff standing right behind her using her personal mobile phone attending her call. I kept asking her the same, excuse me could you help me? She ignored all the while she was busy giggling on the phone. I asked her again. She told me the same "sorry ma'am we can't help you".
This ignorance and begging went on till 10:10 am and now i had officially crossed my reporting time.
Due to your staff crew who ignored me and left me helpless wasn't ready to listen to me i happened to miss my flight, my money and my time which i had committed to my schedule internship meeting in kolkata.
So i was left like a helpless student and a helpless girl who went endlessly going begging the staff to listen who were lost in giggles and effortlessly not being there for their passenger.
As a flight staff your main policy is to be there for your passenger or your customer for the matter and that's what i'd blame the entire spicejet to be failing at.

I then rushed to the sales counter of spicejet inside the airport where there was just one staff while others airlines has minimum of two staffs. I requested her politely too to help me but she too was like maam i'm sorry i can't help now it's time already been up. Like seriously what the #? I was being kind and polite all the time from the time i entered airport and stood in queue, kept begging and asking and your staff were being ignorant all the while. This is shameless from your end. I can't really explain to what level i requested rather begged but your staff was busy with her phone call.

I don't have any evidence for my presence there other than the cameras at the airport authority in bengaluru.
Despite my efforts being a helpless girl and a student spicejet is responsible for my loss of flight, time and money.

Now be to straight, consider and look up to my concern. It's been two days almost now and i'm writing this today only because it still irritates me that spicejet could get this cheap, ignorant and stand against the policy of "being for their customers".

Simple, get me a refund of full amount of my flight and warn all your ground staff to next time never behave this cheap with their customers and end the matter before i sue spicejet. It won't take me long to file a huge complaint and about the evidence i'm very much okay to take this matter long and get the cameras at airport for my proof. You might win but i'll be satisfied to at lest get your name bad in the market and make your airlines have loss in number of passengers.

For details :

Passenger name : ayushi jaiswal
Flight no: spicejet sg-657
Pnr: e10n585
Date of travelling : 23rd april, 2018
Time of depature : 10:40 am
Journey : blr to ccu

Sir/Madam,
I and my wife travelled from Delhi to Pune., on 21/4/18, by flight no.SG8938, PNR NO.L5Y8MI.
The lady staff and the Gentleman on the counter, practically coaxed me, repeatedly, to pay Rs.1000/- for Premium seats, with meals served on board. I repeatedly refused but the lady staff on counter, said no no I am issuing the boarding pass and you have to pay Rs.1000/-, for premium seats as well we will get gree meals. Pl.note all this they told me in front of my wife, repeatedly. I therefore paid Rs .1000/- cash vide reciept number 3051 dt.21/4/18, at delhi airport, Terminal 2. Anyway, I got seat no 16 A and B, but the Hosstess refused to serve us any meals, and on insisting they served, one Roll to us.
I asked her to pl.register my complaint in their, complaint Register if any.
She assured me that the chief Attendent is doing so, but could not give me any complaint number or any proof.
I, therefore, urge upon you to immediately Refund my Rs.1000/-, with damages and mental Harrassment, on part of your staff.
And the lady ground staff, be reprimanded, by your superiors and a written APOLOGY be submitted to me.
They are spoiling the Brand name of SPICEJET, as my arguments with the Hostess were being listened by atleast 5-6 people /fellow passengers on board.
The question is not of a mere Meal, but what pained me and my wife, the way she forced us to pay, Rs.1000/-, and that too on a FALSE PROMISE OF MEALS TO BOTH O[censored]S. IS SHE GETTING SOME EXTRA COMMISSION FROM SPICEJET FOR ARMTWISTING OF PASSENGERS .
I, therefore, seek the refund and written apology, that such type of things will not reoccur.
Ashok.
Pune.

Hi this is shruthi i got an email through timesjob for air ticketing and accepted that offer and there was 2 rounds of interview 1st was aptitude test and hr round. After that they told me to pay 5500/- for getting the offer letter and that would be refunded. After few days 7500/- and the 10500/- i have paid all the money to them and now they r not picking my call. Please help me with this.

Apr14th sg-104, spice jet from maa - del i booked 5tickets all 5tickets are full fared, i collect my boarding pass (S) in that i got different number of 5 seat numbers in the boarding pass, but i entered into the aircraft they allot me only 4seats 3adults 2childrens i carried my 1children on my lap upto delhi, i searched for the seat inside the aircraft but there is no vacant how is it possible, i'm the regular traveller but this is the first time i travelled into spice jet very worst & fraud airlines i gave a complaint regarding this but they r not responding they need only money not passengers satisfaction.

Service of spicejet is totally useless, my flight, kolkata to bagdogra (Sg 3287) supposed to be fly at 11:05 am but it is utterly late each time the spicejet service is increasing the flight delayed time by one hour. We only buy air ticket to reach our destination sooner..
And the worst case spice jet is not also informing about the delayed schedule of the flight to the customers..

I have booked a ticket for spicejet through makemytrip. The mistake i did is entering a wrong date. When i came to know it on seeing the e-ticket (After 5 minutes) i tried to cancel the ticket and shocked to see the refund amount. Total amount is 3500 and refund is 0. How could the service charge be the same as the ticket amount? I would say this as a day robbering...

I had booked tickets for my parents on 30th of november from bagdogra to delhi. However there was a death in my family of my grandfather due to which they were not able to refund. I send the death certificate of my grandfather with the same document full refund was given by the other airlines. However the policies are so weird they kept on asking me the relation id proof. The customer service team does not know how to speak with the customers they were so robotic kept on saying the same information and the email department guy who had called me by my request disconnected the call twice. Is this the kind of customer service you provide this way you all will lose your customers. I had a very bad experience.

Mine was corporate booking which by default has meal included and provides options to choose from onboard menu.. I chose from the available hotmeal options and prebooked my meal..! When i was trying to check in, all the seats were paid seats only middle ones were free, so i decided to go with spicemax option.. It asked me my meal choice but did not let me book anything except veg/non-veg..! When i called customer care about this, they said when you book spicemax all your prior meal choices would be wiped out abd you have to have default veg/nv options and whatever is available onboard, you would be offered that..! In my opinion, this is sheer stupid..
I technically paid twice for my meal.. Then also i am not allowed to choose my meal options..! — first of all the other airlines, gives free seat options for their corporate customers.. Even for their normally paid seats.. Which is not available for spicejet..! And on top of it, even after paying, you dont give the customer choice for their meal.. This feels like customers are being looted..! And this is not for the first time..
My flight is tonight (15th april) ahd chn sector.. Pnr zhb8ke

This is a complain regarding your ground staff at patna airtport her name is jyoti kumar singh, highly unprofessional and not knowing any rules i was carrying a liquid edible food and i have always done that before as well.
The security checked and said if the flight attendant is fine he’ll allow me to take that and she said the same for the security guy if he allows. If you guys don’t know the rules well don’t say thing to the customers.
She gave an excuse that it’s highly inflammable and that wasn’t true.
I suggest you to state the rules clearly or chuck these kind of knowledge less staffs or i’ll never board your flights being a very frequent traveller with you guys. This was the first time and expect it to be the last.

My flight was at 21:15 (Sg 424)... On that day i have reported to counter at 20:30, but they have not provided any support.
I think if they want they could help me at that time to board, because they were having 45 minutes to depart...
I want refund for my tickets and also wants that company should help their passenger (As your flights are getting delayed, in the same due to some unexpected reasons people may come late, if it is 10-20 minutes then it is difficult to help them out, but if more than 30-40 minutes is there then company must help them.
Service team must call them, just for confirmation and for providing better services to customer.

I booked the spicejet flight sg 3466 for my parents from coimbatore to bangalore for travel date 11 apr 2018 departing at 12:40pm with pnr ibfmvt.

Midway the flight experienced fire issues and smoke was filled.in 15-20mins they did emergency landing at bangalore airport far away from help. Help reached after 5-10mins in which the passengers where asked to jump through emergency exit.

Now i ll list down the complaints:
1. This is not the first time spicejet flights have faced this sort of issues. Are they not doing any health check of the flight before the departure???
2. Even if its a short run flight why oxygen masks are not available in the flight?? My parents where choking during the whole time.
3. They got their life back but they are injured severely because of jumping through the emergency exit which is too high for aged people and my dad is even having disc dislocation issues. Why there was no landing beds available?

Why are they even running the flights with out any emergency life savers.

Today i traveled with my family, specially with my infant baby which i had taken her to see doctor in mumbai, from goa to mumbai also i traveled by spice jet, but mumbai to goa was pathetic flight i ever traveled,
1- 1st of all flight was delayed from 11:30am to 3pm and i been not informed, no sms no phone calls and when i reached at airport through rush hour lady at the counter tells me flight is delayed so i have to take care of my infant girl at the airport with minimum facilities, my daughter went through difficulties lot,
2- when we finally board the flight we see many young people were traveling and they were misbehaving on board, in spite i requested flight attendant to inform but they were very noisey and was trabbleling my sick daughter and she kept on crying also full flight and she was disturbed very badly,
3- there was another big problem was cabin was temperature not maintained, it was so hot in cabin i had informed flight attendant but nothing changed it was hot like before, my infant girl was sweating and was uncomfortable whole flight.
4- flight was not pleasant, captain was dropping down boeing sudden and could feel the gravity force, i have taken many flights for my work purposes and i'm regular air traveler but i have never taken time to write complaints but today i did it because this flight was worst flight i ever traveled in my life.. Hope my feedback will taken seriously and will do needful towards it.. Thanks
Anand naik.
My ticket and seat numbers..
5f
5e