SpiceJet Complaints & Reviews

Hello,
I’m ubaid i want to say that i book the flight under prn#p832rp., my flight timing was 10:45 and i was before 1 hour there and when i reach to front disk. The representative don’t allow me to go, and she me to different places regards this..
I ask her that i was in que at 10 o clock she said boding is closed. Now i need refund
Revert me on the same mail[ [protected]@gmail.com} as soon as possible other wise i am gong that actions regardes this stuff..
Gratitude
Ubaid bin farooq
[protected]

I had left my bag in the airport which i got back but few things were missing my box of chocolates and when i asked them they told they don’t keep ‘food’ items more than 24he’s. But i did not know that sleepers also get stale and they took them off.
Basically the things the liked they took off and kept it the rest they gave it to me. Is this how you protect or train your staff to handle it with other people’s things

Below are my flight details for which i was carrying handbag and laptop total of 11kg. I was being charged 1200 rs for 4 kg extra baggage, which is wrong.
I tried to explain the spicejet person that i am carrying laptop and it's accessories in the same baggage as of the hand bag for which simply 7 kg for hand bag and around 4 kg of laptop bag would weigh... But there was nothing she was ready to listen and understand...

I want my money back. Please stop cheating customers their hard earned money.

If i am not paid back i shall take this matter to the extent it needs to be taken to this loot of money that spicejet is making.

Name:dhanjeet singh
Flight details:
Conf# xcvnfq
Deport:0555
Date : 28 feb 2018
Bangalore to kolkata flight

Respected sir,
I am s. Venkatarao
My uncle is suffering from paralysis and undergoing treatment at keral ina private hospital. I have to stay along with him for 3 days from 24th march to 26 th march..

But i have wrongly booked return journey ticket from cochin to hyd for 26-2-18 instead of 26-3-18.

Hence i request that my ticket may be changed from 26-2-18 to 26-3-18 (Or even 27-3-18 any time)

Tahanking you sir

Sg 473 flying from delhi to surat has been delayed due to tyre getting punctured? Are they even serious about it? Flight maintenance has to be check before 3-4 hours of departure. Passengers who are traveling do have their important work to catch up and everything scheduled unlike you people. There are other round trips too that they have to catch up. It is very unethical from the spicejet. Zero customer value. It’s not first time somehow or other it is always running late by some minutes and today it has been delayed for 1 hour and 15 mins. Everything has been messed up and my company will get really bad effect due to this silly thing!
So awful of spicejet.
Not recommending anyone to fly with spice jet.

I had a spice jet flight today from pune to bangalore the flight time was at 6:00 am i had reached airport around 5:30. I am totally aware of the reporting time, but there was a genuine reason for the delay. Still there were 30 min for flight to take off. I tried my best, requested so many times to the staff member but they don't even tried to help me, they directly denied saying all is your fault. I dint really single call from the authorities to notify about flight considering its standard procedure.

Hi all, i booked a flight on 18/02/2018 @11:30 am (Pnr: ndy2gn) from hyd to vij. Flight was supposed to leave at 13:05 pm. I reached airport at 12:25 waiting in line to check-in, my turn came by 12:30pm and was told i was late to airport. I told i have got still 35 minutes of time but still was not allowed and was told that flight was rescheduled at 12:50pm. When i asked they didn't respond to me properly, even via mail they just replied that i was late to airport, which is completely irrelevant unless i was to be informed with rescheduling details. Now i lost all my money for doing nothing.

Had an horrrific experience while travelling from surat to kolkata today... Flight#sg 877... The ground staff are poorly trained and misbehaved... And extremely unprofessional... Pathetic management... It looks like a bunch of interns with no clue what to do are trying to run the place hence the frustation and worst part is they take their frustation out on the passengers with no respect to senior citizens also... Pathetically trained staff... With this experience i dont think me or my family will ever choose spice jet again definitely not from surat... And if this goes unchecked soon word will spread and spice jet will be a company of the past...

I travelled from surat to delhi through spice jet sg428 on 19 Feb 2018 ..and on arrival I got my bag broken which happen due to badly treated by spice jet staff with my bag.due to it even I can't hold it proper .that was a really bad experience with spice jet ..how could I refer spice jet to any one if this kind of things happening .its really bad .spice jet charged high like standard service but treated like poor low class service

Name: sarbani chakraborty
Pnr: c7g7yp, eticket no: c7g7yp, date of travel: 15th feb, kolkata - bangalore. Ph no: [protected]
I had my most pathetic, horrible travel experience ever in my life today.
Being a hospitality professional i haven't ever imagined that behaviour of the check-in staff could be so inhuman & unprofessional. They made me feel like i did a big crime that i have chosen spicejet to travel. They forced me to pay rs. 3000 for an excess weight of 2 kg in my cabin luggage. They asked me to put cabin luggage in check-in luggage as the kind of cabin luggage i was carrying is not allowed however i travelled with a couple of airlines already with this cabin luggage. I requested them to put this in checkin luggage but adjust the weight and take additional weight charges. But they were so rude and stick to their decision that finally i had to bring another cabin luggage from my home to check-in. I have never seen in my life such unprofessional & rude behaviour with guest/customer. You people just proved that cheap price is equivalent to inhuman behaviour, worst service & hospitality!!!

Flight sg 84 15th feb 2018 boardibg pass n9e4qz seat 24a.

The air hostess named mousmi did major mishanding of my fragile bag by pushing bags in the empty space near my bag in the cabbin. The way she was trying to fit the luggage was very rough and i warned her to stop the same as my bag had fragile items. The flight is about to start. Once i get down i will check if something is broken or damaged for which i will file claim to spice jet. The air hostess needs to be trained to handle cabbin luggage.
Very bad behavior of the hostess.

Regards
Abhishek
Abhishek. [protected]@gmail.com

Pnr-eehl3u, trip id:[protected], ticket no-eehl3u, flight: spicejet sg3219 ccu-ixs traveller: debabrata das (Seat no. 20a).
Complaint detail: while approached to counter no.5 (About 1100hrs) for issue of boarding pass, the gentleman there (Counter-5) measured my luggage and then my hand baggage. My hand baggage weighs more then permitted limit. The counter man opened the seal of x-rayed luggage and made me bound to put the excess unxrayed luggage from my hand baggage to the luggage and charged rupees one thousand two hundred (Rs.1200/-) for extra weight of 4kg. He did not issue any receipt for that. Astonishingly, he passed the luggage in the belt without x-ray and unsealed. The matter was witnessed completely by both the ladies of counter 4 and 6 (As there was no rush in those counters). The second harassement happened during boarding inside the plane as they found the seal of luggage is broken. They made me bound to open all the cotents of the bag and check physically and then allowed me to board.
My questions are (I) how the gentleman at counter no 5 can put unxyayed goods to luggage breaking the seal of luggage, (Ii) why he denied to issue any receipt of money paid by me (I have the bank slip only), (Iii) how the luggage is put to belt without sealing, (Iv) is it not dangerous from the point of security?
I forgot to get the name of the counterman as i was in a hurry and rather puzzuled what to do. The gentleman can be identified by the time mentioned. The matter can be confirmed by the ladies in his either sides, who were also alerting him for the time of flight approaching. It can also be confirmed by the groundman who were checking the bag during boarding to the plane. I request the spicejet authority to deal the matter seriously. Copy to civil aviation authority, sent separately. With regards — debabrata das.

My Baggage got delayed and damaged PNR -AG6TSR
I travelled from Dallas to Dubai with Emirates and next connecting flight from Dubai to Pune with Spice Jet. This connection is offered by Emirates to me.
When I reached Pune on 4th Feb I got to know that my baggage is delayed because of some reasons.
When I booked PIR with Spicejet in Pune office. they were not ready to accept even the baggage claim. after lot of followup I received my baggage on 4th day.
When I checked baggage it was damaged and my trolley bag was without wheels on it. those where broken.
I filed complaint to Spice Jet customer experience immediately for the compensation for damaged to my trolley bag and also delay of the baggage.
Emirates told me as per International air transport regulations your last connection is Spice jet and they are responsible for accepting claim and process it related to any baggage delay or damage.
Spice is not ready to accept the claim and provide me compensation of (INR15000) which I am claiming for all trouble I have suffered with.

While checking in at dubai airport for flight to mumbai on 4th february, 2018, the flight number was sg-014 and pnr was nf3ntx at 01:55 am, i saw there were many small boards that says "for hand in bag, any excess baggage or weight will be charged at rs.60 per kg". There was no mention of charges also in the official website of spicejet for extra weight of hand bag and cabin bag, only maximum weight was mentioned.

Usually the boarding gate closes 20mins before the scheduled flight. However, the boarding gate opened only at 1:45am. There was no announcement about the delay of the flight. They had started checking weight of cabin bags. We all are very much aware about the rules for maximum weight of baggage. However, it is also duty of the airlines to provide us correct information about the hefty charges for excess weight. All the passengers of the flight had complained that we were mislead by false information provided in the check in area. The board clearly said rupees 60, they actually charged us dhirams 60.

After only ten minutes, the "final call" was made at 01:55am, thus creating panic mode among the passengers. I also repeatedly asked the officials whether it was in rupees 3 times and they said yes. When i finally paid and received the reciept slip, i found out that it was in dhirams and ended up paying rs5200 (300 dhirams), which is too much "60 dhms per one kg". When i questioned them this, they replied me so rudely that you do whatever you want, either board the flight or miss the flight by wasting your time and arguing. It was a clear case of cheating. I had no option but to board the flight. This is one of the smartest scams i have ever encountered in my life. By resorting to cheap tickets to attract us to book this ticket and in the end, charge us hefty in other way.

Above all, the services provided by the airlines were very poor.

I travelled by sg877 on 7.2.18 from kolkata to mumbai, landed at 10.45pm at mumbai. I was on seat 5b and by mistake left my white colour mi powerbank and black charging cord in the front seat pocket. Can i get this back at the address below:
Flat 305 manish tower plot 5 and 6 andheri west. Mumbai 400053. Phone [protected]. I will be obliged. Thanks.

I booked tickets for this airline from kolkata to hyderabad bearing flight no sg 846 2050, i came 2.5hrs before the scheduled time and requested the staff to give me a window seat, but he refused to give me the same and gave me the side seat, i requested them again with my valid point of argument that i reached 2.5hrs before the scheduled time of take off, but still they told me that there is no window seat available, this was very surprising for me because i boarded many flights but none of them refused me a window seat, but for this spicejet flight i am highly disappointed and sad with the staff behaviour and i ensure myself that in future i will never board this flight and i will also recommend people's i know not to board this flight.

Regards,
Sk helal hamood
Advocate

This is regarding flight tickets of my wife and I to and fro from Maldives (Bangalore to Male in Maldives on 8th Feb 2018 and Maldives to Bangalore on 11th Feb 2018). Details as below:

PNR number: H2VN3L
Passenger names: Archit Bumb and Rushali Khandelwal
Phone number used for booking: +91-[protected]

Due to the unforeseen hostile political conditions wherein the state of Maldives has declared National Emergency and high alert, Indian government has strictly advised Indian nationals to cancel any planned visits to Maldives considering the high safety risk for the citizens (link of a news article and quoted text as below). We had a conversation with a Spicejet customer service associate yesterday and he confirmed that the tickets will be cancelled and the full refund will be processed in this situation. He routed us to send an email to your email ID. Request you to help cancel the flight tickets and refund us the entire money considering the hostile political situation in Maldives.

News article link: http://www.livemint.com/Politics/baEoVA58c4vv2xkgfPmylM/Emergency-in-Maldives-In...⇄

Taking a quote from the above link:

"
India on Monday issued a travel advisory, warning to its citizens to defer all non-essential travel to the Maldives as President Abdulla Yameen imposed an emergency in the atoll nation following a Supreme Court order last week seeking the release of nine political detainees including former president Mohammed Nasheed.
“The prevailing political developments in Maldives and the resultant law and order situation are a matter of concern for the government of India, ” a statement issued by the foreign ministry said.

“Indian nationals are, therefore, advised to defer all non-essential travels to Male and other atolls until further notice. Indian expatriates in Maldives are also alerted to the need for heightened security awareness, and urged to exercise due caution in public and avoid public gatherings, ” it added.

Pnr ng5w4r
I had bought spice max for my flight from pune to dubai for extra legroom seat charges were rs.1200. Due to change in flight the seat charges are now the normal seats and the charge per seat is rs. 450. I had reserved these seats as my parents are elderly. There is no update to me on refund and change in seats. No help from calling customer care too.

On dated 02 feb 18, i have blocked a seat telephonically in flt no. Sg3219 from ccu to ixs for 12 feb in defence quota. A pnr no. (Lceg2n) was generated against this booking and i assure to pay it next day on 03 feb 18 at spice jet counter at silchar airport. Bt on dated 03 feb 18 in morning hrs i received a call from spice jet cc that the booking made for me was incorrect as there is no availibility of seat in defece quota in same flt n date.

On 11th january 2018 my wife mrs arti chhetri and my daughter ms raveena chhetri was suppose to travel from guwahati to silchar at 11.55am by sg3214 with ticket bearing pnr number ug39vh, which get cancelled but your staff at guwahati airport did not respond well and also didn't arranged for other options to fly. Due to which my wife and daughter suffered a lot and wasted time and financially. Hope you will do needful and reply positively.
Waiting your reply in return mail.
My mail id is [protected]@gmail.com.
Thanking you

Ravi kumar chhetri