SpiceJet Complaints & Reviews

I ritu agarwal would like to share a most unreasonable mishappenning happened to me while travelling in spicejet
On 20th feb 2018 from jaipur to ahemdabad
Flight no sg 923...
In one of my checkin baggage i left one pouch containing my gold ornaments. And to my horror, when i landed on ahmedabad airport my baggage side chains were open & a pouch containing jewelry was missing. Immediately i contacted the concerned ground executives of spicejet & spicejet officer there, they were least concern about the loss n infact have started blaming me that i am intensely doing this.
On the same day 20th feb 2018, we had filed a complain to airport terminal manager, regarding the same n filed a complaint to the director of airport authority, ahmedabad & also mailed a complain to director of airport authority jaipur via mail id [protected]@aai. Aero, jaipur. But still awaiting for any action...
This is to inform that spicejet is taking customers for granted and stealing valuables from their checkin baggages.
The passenger has been mentally tortured and humiliated. As the pouch contains my hard earned valuables gold jwellery worth 3-4lakhs.
A complain was also registered with spicejet, but the customer service has reached to abysmal low & slow as there is no calls informing customer for the current status. And we continued following them up & finally we got a mail from spicejet informing that they didnot found any mishappening in the case n spicejet is not reaponsible for any loss.in fact spicejet is responsible for the trauma, humiliation and agony caused to me. I am really feeling helpless...
As such the culprit is freely enjoying the loot and the bechara customer is keeping on searching ways to get back his valuables.

Spicejet flight 1602 from rajahmundry to hyderabad on march 5, 2018 was a safety hazard. The crew/staff did not make announcement about upcoming landing. They also did not remove left over food containers etc. Nor did they warn passengers to lift the food trays up. There was no announcement before landing to fasten seat belts. There was no announcement at the beginning of the flight about "no smoking."
Liquids spilled at the time of landing as cups/glasses were not picked up.

I opted the spice max service. My bag was completely damaged once i got. I raised the issues at that only but i didnt get any reply from spicejet side from saturday onwards and i will fed up with service u charge extra and not give any help to passengers.

Complain number :57923
Name anup joshi
[protected]

I have attached the documents.

Respected sir/madam
I along with my family were travelling from delhi to srinagar on 26th of feb in flight no. Sg937 and pnr no. Jeepwk. When i received my luggage one of my travelling bag was totally damaged we informed one of your spicejet staff member regarding the incident he took the photographs and tolds we will get the call but till now we didn't get any response. On 3rd march i talk to customcare and he gave me your email address under the complaint no.02012085.
Kindly look into the matter and do the needful as immediate as possible.

Flying from kolkata in sg 264, i was shocked to be asked extra rs. 1000/- as handling charges. My wife being a performing artist and we fly across a number of airlines (Incl spicejet, from varanasi in month of feb 18) and cities.

This is the first time we have been charged. This is clearly a discriminatory action against musicians and artists. Even after charging, airlines absolves themselves of any damages, etc.

Such adhoc charges must be refunded and made sure that musicians and artists are not charged when they are within airlines scheduled weight limit.

We have booked an air ticket for mum-patna route on[protected] thru online (2 adults, 1 infant) for rs.13320/-. On travel day (03.03.2018) while we reached airport counter they informed that infant had passed 2 years and 3 months, so he need a full ticket. For that ticket they charged rs.12500/-. So this is very unfair by these flight companies acting towards customers. They charged this much huge amount for a 2 years and 3 months old child very cruelly.
I believe our government should look on such matters by these air line companies doing. These are very unfair.

I am totally disappointed with the staff of spicejet at surat airport, As per the pnr no-AYRQ5Q, Flight was on 20.15 on 2nd March18 & due to huge traffic jam in surat city, my son & my wife reached at airport by 19.30 hrs. & still was there on airport but airport staff was not in mood to get them board on flight SG-824 ( Surat to DELHI). I request to authority to take action against the staff .
i am so disappointed i will never book flight with spicejet.
Regards
Suresh kumar
MOB-[protected]

Hello,
I’m ubaid i want to say that i book the flight under prn#p832rp., my flight timing was 10:45 and i was before 1 hour there and when i reach to front disk. The representative don’t allow me to go, and she me to different places regards this..
I ask her that i was in que at 10 o clock she said boding is closed. Now i need refund
Revert me on the same mail[ [protected]@gmail.com} as soon as possible other wise i am gong that actions regardes this stuff..
Gratitude
Ubaid bin farooq
[protected]

I had left my bag in the airport which i got back but few things were missing my box of chocolates and when i asked them they told they don’t keep ‘food’ items more than 24he’s. But i did not know that sleepers also get stale and they took them off.
Basically the things the liked they took off and kept it the rest they gave it to me. Is this how you protect or train your staff to handle it with other people’s things

Below are my flight details for which i was carrying handbag and laptop total of 11kg. I was being charged 1200 rs for 4 kg extra baggage, which is wrong.
I tried to explain the spicejet person that i am carrying laptop and it's accessories in the same baggage as of the hand bag for which simply 7 kg for hand bag and around 4 kg of laptop bag would weigh... But there was nothing she was ready to listen and understand...

I want my money back. Please stop cheating customers their hard earned money.

If i am not paid back i shall take this matter to the extent it needs to be taken to this loot of money that spicejet is making.

Name:dhanjeet singh
Flight details:
Conf# xcvnfq
Deport:0555
Date : 28 feb 2018
Bangalore to kolkata flight

Respected sir,
I am s. Venkatarao
My uncle is suffering from paralysis and undergoing treatment at keral ina private hospital. I have to stay along with him for 3 days from 24th march to 26 th march..

But i have wrongly booked return journey ticket from cochin to hyd for 26-2-18 instead of 26-3-18.

Hence i request that my ticket may be changed from 26-2-18 to 26-3-18 (Or even 27-3-18 any time)

Tahanking you sir

Sg 473 flying from delhi to surat has been delayed due to tyre getting punctured? Are they even serious about it? Flight maintenance has to be check before 3-4 hours of departure. Passengers who are traveling do have their important work to catch up and everything scheduled unlike you people. There are other round trips too that they have to catch up. It is very unethical from the spicejet. Zero customer value. It’s not first time somehow or other it is always running late by some minutes and today it has been delayed for 1 hour and 15 mins. Everything has been messed up and my company will get really bad effect due to this silly thing!
So awful of spicejet.
Not recommending anyone to fly with spice jet.

I had a spice jet flight today from pune to bangalore the flight time was at 6:00 am i had reached airport around 5:30. I am totally aware of the reporting time, but there was a genuine reason for the delay. Still there were 30 min for flight to take off. I tried my best, requested so many times to the staff member but they don't even tried to help me, they directly denied saying all is your fault. I dint really single call from the authorities to notify about flight considering its standard procedure.

Hi all, i booked a flight on 18/02/2018 @11:30 am (Pnr: ndy2gn) from hyd to vij. Flight was supposed to leave at 13:05 pm. I reached airport at 12:25 waiting in line to check-in, my turn came by 12:30pm and was told i was late to airport. I told i have got still 35 minutes of time but still was not allowed and was told that flight was rescheduled at 12:50pm. When i asked they didn't respond to me properly, even via mail they just replied that i was late to airport, which is completely irrelevant unless i was to be informed with rescheduling details. Now i lost all my money for doing nothing.

Had an horrrific experience while travelling from surat to kolkata today... Flight#sg 877... The ground staff are poorly trained and misbehaved... And extremely unprofessional... Pathetic management... It looks like a bunch of interns with no clue what to do are trying to run the place hence the frustation and worst part is they take their frustation out on the passengers with no respect to senior citizens also... Pathetically trained staff... With this experience i dont think me or my family will ever choose spice jet again definitely not from surat... And if this goes unchecked soon word will spread and spice jet will be a company of the past...

I travelled from surat to delhi through spice jet sg428 on 19 Feb 2018 ..and on arrival I got my bag broken which happen due to badly treated by spice jet staff with my bag.due to it even I can't hold it proper .that was a really bad experience with spice jet ..how could I refer spice jet to any one if this kind of things happening .its really bad .spice jet charged high like standard service but treated like poor low class service

Name: sarbani chakraborty
Pnr: c7g7yp, eticket no: c7g7yp, date of travel: 15th feb, kolkata - bangalore. Ph no: [protected]
I had my most pathetic, horrible travel experience ever in my life today.
Being a hospitality professional i haven't ever imagined that behaviour of the check-in staff could be so inhuman & unprofessional. They made me feel like i did a big crime that i have chosen spicejet to travel. They forced me to pay rs. 3000 for an excess weight of 2 kg in my cabin luggage. They asked me to put cabin luggage in check-in luggage as the kind of cabin luggage i was carrying is not allowed however i travelled with a couple of airlines already with this cabin luggage. I requested them to put this in checkin luggage but adjust the weight and take additional weight charges. But they were so rude and stick to their decision that finally i had to bring another cabin luggage from my home to check-in. I have never seen in my life such unprofessional & rude behaviour with guest/customer. You people just proved that cheap price is equivalent to inhuman behaviour, worst service & hospitality!!!

Flight sg 84 15th feb 2018 boardibg pass n9e4qz seat 24a.

The air hostess named mousmi did major mishanding of my fragile bag by pushing bags in the empty space near my bag in the cabbin. The way she was trying to fit the luggage was very rough and i warned her to stop the same as my bag had fragile items. The flight is about to start. Once i get down i will check if something is broken or damaged for which i will file claim to spice jet. The air hostess needs to be trained to handle cabbin luggage.
Very bad behavior of the hostess.

Regards
Abhishek
Abhishek. [protected]@gmail.com

Pnr-eehl3u, trip id:[protected], ticket no-eehl3u, flight: spicejet sg3219 ccu-ixs traveller: debabrata das (Seat no. 20a).
Complaint detail: while approached to counter no.5 (About 1100hrs) for issue of boarding pass, the gentleman there (Counter-5) measured my luggage and then my hand baggage. My hand baggage weighs more then permitted limit. The counter man opened the seal of x-rayed luggage and made me bound to put the excess unxrayed luggage from my hand baggage to the luggage and charged rupees one thousand two hundred (Rs.1200/-) for extra weight of 4kg. He did not issue any receipt for that. Astonishingly, he passed the luggage in the belt without x-ray and unsealed. The matter was witnessed completely by both the ladies of counter 4 and 6 (As there was no rush in those counters). The second harassement happened during boarding inside the plane as they found the seal of luggage is broken. They made me bound to open all the cotents of the bag and check physically and then allowed me to board.
My questions are (I) how the gentleman at counter no 5 can put unxyayed goods to luggage breaking the seal of luggage, (Ii) why he denied to issue any receipt of money paid by me (I have the bank slip only), (Iii) how the luggage is put to belt without sealing, (Iv) is it not dangerous from the point of security?
I forgot to get the name of the counterman as i was in a hurry and rather puzzuled what to do. The gentleman can be identified by the time mentioned. The matter can be confirmed by the ladies in his either sides, who were also alerting him for the time of flight approaching. It can also be confirmed by the groundman who were checking the bag during boarding to the plane. I request the spicejet authority to deal the matter seriously. Copy to civil aviation authority, sent separately. With regards — debabrata das.

I received this fake job offer letter asking to deposit 9950 to get interview in spicejet. After i deposited the said amount i received a call next day, the person told me that i will receive a cal from thir hr head for telephonic interview and after 15 mins that hr person called me asked me about my family my qualifications and where would ilike to work. He told me that there will be a training period of three months and i have to sign a...