SpiceJet Complaints & Reviews

Dear spicejet team,

This is deepak joshi, i have booked a two tickets of spice jet from delhi to goa for date of 3rd oct 2017 from make my trip app, when i reached at check-in counter, spice jet staff told me that they can not give us seat together as i was going with my wife and that's why i have booked tickets in one shot from mmt app. They have charged me 2000/- bucks for the same. That time i was going for my honeymoon, that's why i have not argued with them. But to be honest this is the worst service or behavior with me, as i use to go to mumbai from go air and indigo airlines, they always give us proper service. They do not charge the customer for together seat.

Now i want you to look into this and refund the same amount as i have been charged wrongly. I hope spice jet will consider as a feedback and refund the amount as soon as possible. This is the matter of spice jet image and goodwill. My two friends also going to goa with same flight, i told them my case, they are now saying that they will cancel the ticket. I hope you understand what i want to say.

For reference please find the attached receipt of charges i have paid.

Your positive response will be highly appreciated.

I sushmita mitra took a flight from kolkata to bangalore today on sg-516 at 6.40 am and was dismayed to find that both the big and the small handle of my my bag were broken despite it being a new bag. This is absolutely not acceptable. Also the cabin luggage compartments were crammed as pax were allowed to carry as many small cabin baggage as they wished. This is absolutely pathetic. Can you do something about it please? Economy does not mean that you compromise on basic quality.

Traveled 4th oct goa to delhi
Munish dewan
Flight delayed 2 hours no issue
Seat allocated back rest part completely straight recliner switch not there
Raised with air hostess smiled said understand their is a problem but cant help no seats available sorry
Approx 2 hours stuck acute pain no space left
Why ticket sold seat is not fit for sitng

Hi sir i got one offer letter with security deposit i am pay the deposit amount also then after two days they call to me and ask some question like interview and they say your select to marketing job so pay ₹50000 for security deposit you should get back that amount after 3months training so i am pay that amount also totally i am pay ₹ 59950. Sir i am sale my mom mangal suthre and pay that amount sir please help me
Sir i am try...

I was travelling with my family from mumbai to cochin on oct 2 by spicejet-sg163 which was scheduled to depart at 4.30 pm. All the passengers were on board almost 15 mins ahead of the scheduled time. It was very hot inside and the air conditioner was not working. The flight was delayed to take off by 15 mins. During this time also the a/c was not working. All the people were sweating and the small children on-board were very frustrated. This is really bad treatment. The air conditioner should be switched on at least when all the passengers are on board. I'm totally dissatisfied with the kind of atmosphere inside the flight. The kid was very frustrated due to the hot atmosphere inside. It was very difficult to handle him during the take-off period. It took almost 10 mins after take off for the temperature to get down to normal. Please consider this as a request and do the necessary steps in the future.

We the group of 17 persons (All most all are senior citizens) travelled today from pune to chennai spicejet flight. Departure at 01.50 hrs. The seat arrangements are not satisfactory. Between the rows the gap is very very narrow. Our both the leg knees are touching the front row and uncomfortable journey.. Though the travel time is lesser, no one is not travelled with happy. But where as we travelled from chennai to pune by indigo flight the journey was much more happy than this... Because of good space between the rows. I request the concerned authorities to look into the issue and solve it to make journey comfortable with hasppiness. We travelled with comfortable all the flights such as air asia/go air/indigo/air india... But not like spicejet. Thanks with regards... R. Ravanan...[protected].

I m travelling by sg277 from ixa to ccu on[protected]. Mr. Tuhin at the boarding pass desk behaved rudely and tortured mentally without any valid reason. According to him i made a large mistake by not informing him about my baby daughter's age. I then apologise and told me "you must know"!! I again replied i m not aware of that rule sir. Still then he behaved in such way i m in mental agony. He humiliated in front of fellow passengers.

Dear spice jet team,
I am jyoti ranjan duarah (Pnr-xdpqkn) had a flight in the morning 8:30am on 2nd october from jaipur to guwahati was standing in a different queue and got around 5 min late after the checking counters were closed. Miss ritu, the spicejet official there told me that she has just closed at 7:55am and that i can't get my pass now. She told me it's a long procedure for luggages again to be in entry. I just carried a hand bag. She misbehaved and denied to provide me any assistance. I was crying in the airport and she had no concern. I don't understand how a staff like this could even be hired for this role. I am claiming for full refund for my charges and action against the staff. Aren't the airlines supposed to provide assistance to the customers to the very extent they can. Half and hour is a long time for anyone to atleast see whether one could just try to help. I like spicejet and already did my booking for 3rd october. I don't think you want to lose ur customer. Please provide the refund. A very humble request.

My wife and son today went to kolkata from delhi by flight no sg272. One of your airhostess misbehaved with my wife. And when my wife was inside the washroom, your airhostess unlocked the door from outside and opened it. This is very serious issue. Please take necessary action against this airhostess otherwise i do not have any other options than to take a legal step.

I booked a flight through makemytrip.com from chennai to colombo 13th aug 2017, at 00:05 hrs. But flight was cancelled at last minute when we were waiting for boarding. So we had to book online for higher price, as we need to be in colombo next day. Also we do not have place to stay, as we are from canada. We asked for hotel, but they did not provide.

But there was no compensation from you, as its 100% spice jet’s fault. So can you please let me know the procedure to claim my compensation.

My booking reference number is nn[protected], 2nd booking is booking id nn[protected], in makemytrip.com

Today.. Dated 28/09/2017.. I have recieved an email..in the name of "spice jet.com ltd" that i have selected and need to pay a security deposit of rs. 9950... Then i have called that guy and asked about these.. He confirmed that to do as.. Said in email... Soon after some hours... From my principal i have come to know... Its fake and. Fraud... So my friend please think... Before proceedings to such emails... Like.. The person named.. "shashank shaurya"

I booked a ticket from chennai to madurai, pnr is i6chrs on 26th sep 2017. I booked on 4pm for 6pm flight. I am travelling first time in spice jet where no web checkin option is available before 2hrs, passenger needs to check in airport.

Hence metro like chennai we are not sure about the road traffic, on the particular day there was an huge traffic jam and i arrived airport before 40mins, but im not allowed to board into the flight by airline due to checkin has been closed. I argued with flight manager that there was an traffic issue also i unable to proceed web checkin where other airlines are having option to web checkin atleast 45mins before flight depature.

Some people will book flights for emergency need in last minutes, atleast by booking time flight needs to allow for web checkin.

Spicejet needs to extend web checkin by 45 mins atleast for domestic flights, hence other airlines is doing. Or have to give option to cancel or change tickets for last minute bookers.

I really lost time, energy, money. If airline staff has understood the passenger situation, they will allow me to board. Really disappointing.

Dear sir/madam
This is with reference to my credit card no.[protected] of standard chartered bank misused for booking spice jet air tickets thru ezeego one travel dated 05/12/2011 for rs.14224/- & dated 17/12/2011 for rs.3966/-
Request you to kindly provide details of the travel i. E name of the passenger, route of travel etc.

I need you to help me in this regard, as standard chartered bank are following for the outstanding payment of some 89000/- after so many years, and they are not ready to give any acknowledge slip for the transaction done.
Also i have approached ezeego one travel for the details but they are also unable to provide the details to me (Complaint ref no. 1-191112 dated 25/09/2017)
I need the details at the earliest, as i am going to lodge a police complaint against standard chartered bank & ezeego one travel.

I am hopeful that you will provide me the required details at the earliest.

Your truly,
Deepak b. Misal
Mob :[protected]
Kandivali (East)
Mumbai.

I got a mail for job in spicejet and then i called on no which was given on the mail and one form is attached where name of shashank shaurya who plays the main role as an manager of spicejet limited is mentioned. Please help me out as i have already paid 9950rs in bank of baroda in favour of rajkumar[sjt] as shashank has told me. His no is-[protected].
Pls help me out so that i take my money back. My no-[protected] i have all those documents and mails through which i send the documents to shashank shaurya.

I booked a trip from male to blr. Via trivandrum in spicejet. The pnr is n45ytl.
Name : soumesh bhattacharya.
Now as i was traveling from mle i have a check in baggage of around 23 kgs n hand baggage of 9 kgs.in trv they charged me 8kgs extra that too 500per kg.
As i was traveling from mle to blr. With the bloody same airlines. They should be flexible enough. Another thing is if you say that it's rules of domestic airlines then how come it's 500 instead of 300. This is actually a kind of cheating to the customers.
And this would be my last travel with spicejet in any trip.

My mom, senior citizen was traveling alone from europe and just after 2hrs had to catch spicejet flight back to goa from mumbai
Since it is allowed to carry extra luggage within 24hrs
But the spicejet staff refused and told her to pay extra 7k
I tried my best to convince them on call to help her out as she was traveling alone didn't had any debit card and was having indian currency 4k
But to my surprise instead of helping her out they behaved very rudely with her and literally made her cry (Please check cctv)
A co passenger traveling with her wanted to help her but they even behaved rudely with him and told her to cancel her flight
Neither they told their names
Its my request to you'll please take a strict action against this staff whose spoiling name of the company as well as of our nation
I had been in same situation in dubai but the staff there helped me but in our own country had to face such people
Shame on the staff n airline.
Really disappointed

Booked an air ticket on 12/05/17, for travel on 27/09/17 from varanasi to coimbatore via hyderabad.
Pnr no : l63z9c. By flt no. Sg 705 & sg1059.

Received a message saying that flight no: sg 1059 dated 27/09/17, hyderabad to coimbatore has been cancelled due to schedule change.

One of their executive informed the above & ticket amount will be refunded. But till date not received.
Kindly take care of the same soon, since there is no response from them

Pnr no. Qcjuna, date of joruney 23.9.2017 from bagdogara to new delhi by spicejet sg-125, leaving bagdogara at 1550 hrs. 8 passangers - alok kumar dalmia and other 7 passangers. Amount paid rs.25, 716.00 through your agent kda tavels, mahabirsthan, siliguri-734004, wb, tsiyatra. Booking ref.7043284. Tour code:iata[protected].

Dgca has cancelled udf & aat for travel from/to igi airport delhi, sometime in first half of august, 2017 applicable with immediate effect. Accordingly spicejet has to refund the charges collected on those accounts to us as the said total sum includes udf & aat.

On 18.9.17 we called on your airline contact no.[protected] and miss shivani was kind enough to inform that on 3.9.17 the sum of rs.3, 816.00 has been refunded to the agent i. E. Kda travels.

On query on 20.9.17 agent kda travels informed that it has not so far received any amount against this pnr from spice jet and as such the agent is unable to refund the said amount rs.3816.00. If ticket is booked through some other agent, then please furnished details thereof.

Please look into the matter and let us know as to where the matter stands at present. If spicejet has remited the said amount then please furnish details of account and the name of the person to whom refunded.

We will travel on the booked ticket.

Alok kumar dalmia,
M-[protected], [protected]
Email:[protected]@gmail.com

I wanted to complain against spicejet for today when i was coming from kolkata to gorakhpur... Where the flight was taken off at 11: 05 am and landed in gorakhpur at 12: 45 pm.. And when i reached here i noticed that my trolly was cracked which was due to throwing of my trolly in a very rough way and so it broke... And i am very sure about this that it has happened in flight only because my tolly was very fine till it was with me in kolkata.

From: deepak singh patial 18, september 2017
Army sports institute,
Pune, maharashtra
Email:deepak. [protected]@gmail.com

To,
General manager
Spicejet

Dear sir/ madam
My luggage was badly damaged during a recent flight on your airline and i have been unable to obtain appropriate compensation. Please help me resolve this situation immediately.
On 18thseptember 2017, i traveled from bangkok to kolkata on spice jet airlines flight no. Sg084. I checked one bag in bangkok and arrived promptly to reclaim it at the luggage carousel at the airport in kolkata. I was shocked at the condition of my suitcase. My front side of bag was totally tiered. The damage to my suitcase and the disturbance to its contents were not typical of routine handling. They were clearly abused and damaged during the flight.
I requested there for more than an hour to speak to a spicejet staff members. Airlines representative at the airport, but all baggage personnel were swamped helping other passengers. I was not able to resolve the matter at the airport. I am appealing to you directly for proper compensation.
The current replacement cost of the suitcase and damaged contents is $500.
I've been a loyal customer of spicejet airlines for years and have never had problems like this. I did not expect this type of service (And damage) from your company.in addition to the reimbursement described above, i also expect that you will speak with the ramp personnel responsible for the damaged condition of my personal property.
I am attaching the photograph of my boarding pass and damaged bag’s
Please call or meat ([protected], [protected]) within 24 hours, confirmation that my requests will be honored.

Sincerely,

Deepak singh patial