SpiceJet Complaints & Reviews

Spicejet airlines team,
I am rajish ramesh working in dubai municipality dubai central lab.
My wife parents mr. Suresh krishnan and mrs. Sarada suresh travelled in spicejet airlines from dubai to cochin on[protected]. (3 am flight)
Their pnr numbers is ff9cfe.
Both of them are govt retired senior citizen and 62 plus age.
The check in baggage allowed for them was 60 kg and cabin baggage 7 kg each.
We checked the baggage weight in one of reputed cargo company in sharjah and confirmed that check in baggage is 60.8kg and hand baggage’s were 7. 2 and 7. 6 kg each.
The excess baggage we are having we send trough air cargo on same day. The receipt is attached for your information. Even though i double checked the baggage weight in my central lab calibrated weighing machine to avoid any complications in airport.
At the time of checking in their main baggage was 61kg. Boarding pass issued without any trouble.
Since they were not aware that the cabin baggage allowed is 7 kg including duty free shopping they purchased two bottle of alcohol from the airport.
Please notice the departure time is 3 am early morning and exactly 10 to 15 min before departure time your staff started checking the weight of cabin baggage and found their baggage is above 7 kg.
Immediately mr. Suresh krishnan rushed into the duty free and returned the item and came back to the departure gate.
But at the time without considering the travelers age your ground staff behaved so arrogantly and make them nervous and put them mentally down.
(Please note that both of them are aged people and suffering with high blood pressure and blood sugar)
Your staff informed them that still the baggage is above 2 kg and forced them to trough some of their items in the hand bag in your staffs interested designated area. (Which make an impression that the staff wanted to take the extra items)
My father refused to trough the items that time your staff forced him to pay 120aed and informed him if not ready to pay they will offload them from the flight without considering their age, physical status and time your staff behaved very arrogantly and terribly.
The time was early morning 3. 20am and they are very old and throughout these entire time your staff behavior make them nervous, panic to put mentally and physically down.
They become very panic because in their life first time they are facing this kind of bad situation.
They were on visit visa and they travelled on their second last day of expiring the visit visa. So they paid the amount.
I am informing you that their baggage never come above the allowed weight because i double checked the baggage in a calibrated weighing machine.
Since i am working in accredited govt laboratory i suspect either your machine was not calibrated and wrongly showing 1kg extra or your staff intentionally make such bad situation to force peoples to trough the items in their area.
I shared this situation with some of my friends came to know that most of them faced such bad behavior from your ground staff in cabin checking counter. Now they are avoiding to use spicejet airlines for their travel.
If you want i can share my friends mobile number and address for verification.

My parents never carry any excess baggage and i am attaching the cargo receipt their boarding pass and their receipt of excess baggage with this mail.

I am requesting you the clarification for the following
1) whether your weighing machine is calibrated in accredited lab.
2) in the excess baggage receipt why they didn’t mention the total weight of baggage and passenger information properly (Since they are two passengers allowed cabin baggage was 7 kg each)
3) why they are forcing people to trough their items into the staffs designated area.
4) who gave your staff the permission to behave such bad manner to the passengers to make them mentally and physically down without considering the age and time of flight.
5) why staff started checking baggage just 10 min before departure if cabin baggage is strictly monitoring by spicejet, you can start weighing at least 30 to 45 min before departure to avoid any delay.

I am forwarding this same mail to airport authority, dnata and dubai muncipality metrology calibration department.

I hope you will investigate and give a favorable action and reply for this mail.
Thanking you
Rajish ramesh
[protected]

Hello,

I am very much disappointed with spicejet.. Due to traffic i came 40 min before departure to bangalore airport i was travelling from bangalore to delhi on 23/10/2017 with pnr k88bnm.. She could have left me inside or could have suggested me next spicejet airlines instead she was so rude and said me to take other airlines.. And i will never ever suggest spicejet to any of my friends and relatives disgusting staff and maintenance please contact me my mailid is [protected]@gmail.com

I giriraj agarwal booked a ticket in spice jet airways flight no. Sg 263 and the flight is late for 2hours 5mins. My pnr no. Is qd1ksa. I had to reach kolkata urgently as my family is in trouble. My parent is in serious condition and he needs me now the flight is late. What should i do now. I immediately need my refund now. Please do so or else a serious action will be taken against the airlines

I had recently applied for jobs at multiple airports. I received an email from callin. [protected]@hrdteam.org with a copy of the offer letter asking to pay a security deposit of 9995 and the second one from
[protected]@spicejet.com asking to pay 8995.
I checked online to see if this was a scam and to my surprise i was right.

Please, if anyone has got these letters.. Do complain to the authorities that they can take action against these fraud companies

Hello, i m anil vaghasia. I had a flight from goa to ahmedabad on 20 oct 2017 on 5:00 pm. We arrived at boarding counter on 4:35.. At that time spice jet said that we cant let u board for flight coz time is over.. U hav to get another flight. On boarding pass we read that we should reach at boarding counter prior to 20 mins for domestic flight. And then they asked for next flight to ahmedabad at 5:55pm on 7071/- inr per person and they board us on 5:12 pm.. We purchased 5 tickets at 35335/- inr. Though its boarding overed they boarded us. And before that we reached before time they refused on our earlier flight. Isnt it unjustice with us? We know only that we reached 4:35 and that was before 20 mins for 5:00..

I have traveled from chennai to kolkatta by spice jet airline vide ticket no. 30b sh 278 1420. I have collected my luggage bag from kolkatta i found that the the bag, which i have locked with number lock was broken and the bag found tampered & damaged and painted with some type of black oil [the bag is newly purchased}. Subsequently i try to com;lint to your staff at kolkatta airport no body was there. The i have approached the airport manager and she has tried to call your staff over telephone and through her staff but nobody was turn up after waiting of 45 minutes. Then i have left with no other option but to filed a compliant before the airport manager vide receipt no. 819 dated 15.10.2017 at 7 pm.

Secondly while boarding at chennai airport the counter staff offered compliment but in spite of my demand the lady crew was denied the offered compliment. Please clear the matter.

So i i need explanation from you and redress the issue within a reasonable time which may be enable us to avoid legal litigation.

Hope you can take up the matter (S) as a serious issue.

George koshy
House no. 2423, sector - iv d,
Bokaro steel city - 827 004.

Dear sir flight no sg 1268 cochin to hyd is always delayed n we will get sms that it is on schedule time n u influence customers to go for web check in and order meals at discounted prices bit at the lady minute ie couple of hours back u will inform that the flight is delayed this is not a professional approach kindly look into ur communication thanks regards chandra sekhar [protected]

When i boarded to plane on 17.10.17 at sg741 at new delhi airport for patna departure time 16:15, and try to keep my trolly bag at upper cabin, i found that no space was available there. My seat no was 1b. One of air hostess came near to me and taken my trolly bag and said that she will put that trolly bag into luggage space and i should take it from conveyor belt at patna airport. But when i checked my luggage at conveyor belt at patna i didnt find my bag. L immediately reported to spicejet attendee, she told me to wait, then she told me they could not find it. Immediately i lodged my written complain with spice jet office patna along with copy of my pan and details of my air ticket. You are requested to have enquiry with that one of those air hostess and arrange to return my trolly bsg at earlist. The colour of my trolly bag is dark green and my complain no printed on receipt is 50705. Seq no of my air ticket is 185. Regards[removed]. Mob no [removed].

Dear spicejet,

I have traveled to kashmir on 19 sept 2017 to 24 sept 2017. I have issue where my credit card has been charged for inr 29, 010 on 24th sept 2017. Inv number 001505 and 001504. Spicejet officer at the counter insist to have physical credit card for earlier flight booking (Confirmation no: cy8zmt/leki5u) which was made on 19 july 2017. However we (10 pax) failed to give that physical credit card as the card holder is not with us and is on the way to ladakh and unable to reach. Spicejet officer insist to have one of our credit card to make new flight booking and claim the payment will be reversed.in this case i have used my credit card (465885*2200) for the new booking. Until now the payment is not reversed and i have been charge for my credit card. Kindly solve this matter immediately!

Regars,

Ainor ashikin ismail
Malaysia
+[protected]

Travelling form pune to visakhapatnam date of travel: 15 oct 2017
Schedule flights:
1. Spicejet - sg1216 scheduled departure was 13:55 hrs (Delayed)
2. Indigo - 6e-611 scheduled departure 16:50hrs
Spicejet delayed to 15:20 hrs. Owing to which i was not able to catch my indigo flight.
Had to cancel indigo and to rebook a spice jet.
Money lost:
1. Had to cancel indigo 6e-611. Money lost rs. 2594
2. Rebook spicejet from hyderabad to visakhapatnam flight number sg1059 costing rs. 11363 - no rebate given
Total loss: rs 13957

My name is megha i have called customer care in the morning to check that my ok to board is upadated or not... After confirmation your executive offered me some facilities but i misunderstood that those were related with my check in process and i made payment of rs.4280, i thought my seat is not booked yet so made payment for that... But after talking to my relative i realised i have already booked economy ticket so is no need to pay any extra amount now.. Please refun my money... I dont want any add on service it was happened because of misscomunication my pnr no. Is fcpnwn
Please refund. It happened because of misunderstanding.


Megha palse
Contact-[protected]

Sir i ayushi sonam travelled on your flight in morning from patna to kolkata. On luggage issue your staff at patna airport charged extra money without listing to me. As 15 k. G maximum to carried by one passengers. Any how i have to paid 1500 rupees without excemting 15 k. G of org. Weight. On same day i filed complained num -1731644 pls solved my problem

Good evening i ayushi sonam from patna today in morning travelled from your spice jet to kolkata in morning today at8:45a m before check in to boarding your staff demanding extra luggage charged of 1500 rupees. I explained to yr staff as it mandatory to carry at least 15 kg. But at last i have paid 1500 which illigal. Pls solved my problem. Thanks ayushi

आज सुबह 8:45 की फ्लाइट स्पाइस जेट जो पटना से कोलकाता जाएगी, हमे लगेज मे ज्यादा रुपए मंगा गया, जबकि 15kg के बाद का चार्ज लगता है हमने आपके स्टाफ को काफी समझआई परन्तु वो नही मानी ।और मुझे लगेज मे ज्यादा देना पड़ा।मेरा नाम आयुषी सोनम है।मैआज पटना से कोलकाता आपकी फ्लाइट से सफर कर रही थी।कृपा कर के ज्यादा रकम लगेज में लेने का बताएंगे या मेरे को रिफंड करेंगे।अगर कुछ नही हो सकता तो मे कोर्ट के शरण मे जाऊंगी।

Dear spicejet team,

This is deepak joshi, i have booked a two tickets of spice jet from delhi to goa for date of 3rd oct 2017 from make my trip app, when i reached at check-in counter, spice jet staff told me that they can not give us seat together as i was going with my wife and that's why i have booked tickets in one shot from mmt app. They have charged me 2000/- bucks for the same. That time i was going for my honeymoon, that's why i have not argued with them. But to be honest this is the worst service or behavior with me, as i use to go to mumbai from go air and indigo airlines, they always give us proper service. They do not charge the customer for together seat.

Now i want you to look into this and refund the same amount as i have been charged wrongly. I hope spice jet will consider as a feedback and refund the amount as soon as possible. This is the matter of spice jet image and goodwill. My two friends also going to goa with same flight, i told them my case, they are now saying that they will cancel the ticket. I hope you understand what i want to say.

For reference please find the attached receipt of charges i have paid.

Your positive response will be highly appreciated.

I sushmita mitra took a flight from kolkata to bangalore today on sg-516 at 6.40 am and was dismayed to find that both the big and the small handle of my my bag were broken despite it being a new bag. This is absolutely not acceptable. Also the cabin luggage compartments were crammed as pax were allowed to carry as many small cabin baggage as they wished. This is absolutely pathetic. Can you do something about it please? Economy does not mean that you compromise on basic quality.

Traveled 4th oct goa to delhi
Munish dewan
Flight delayed 2 hours no issue
Seat allocated back rest part completely straight recliner switch not there
Raised with air hostess smiled said understand their is a problem but cant help no seats available sorry
Approx 2 hours stuck acute pain no space left
Why ticket sold seat is not fit for sitng

Hi sir i got one offer letter with security deposit i am pay the deposit amount also then after two days they call to me and ask some question like interview and they say your select to marketing job so pay ₹50000 for security deposit you should get back that amount after 3months training so i am pay that amount also totally i am pay ₹ 59950. Sir i am sale my mom mangal suthre and pay that amount sir please help me
Sir i am try...

I was travelling with my family from mumbai to cochin on oct 2 by spicejet-sg163 which was scheduled to depart at 4.30 pm. All the passengers were on board almost 15 mins ahead of the scheduled time. It was very hot inside and the air conditioner was not working. The flight was delayed to take off by 15 mins. During this time also the a/c was not working. All the people were sweating and the small children on-board were very frustrated. This is really bad treatment. The air conditioner should be switched on at least when all the passengers are on board. I'm totally dissatisfied with the kind of atmosphere inside the flight. The kid was very frustrated due to the hot atmosphere inside. It was very difficult to handle him during the take-off period. It took almost 10 mins after take off for the temperature to get down to normal. Please consider this as a request and do the necessary steps in the future.

We the group of 17 persons (All most all are senior citizens) travelled today from pune to chennai spicejet flight. Departure at 01.50 hrs. The seat arrangements are not satisfactory. Between the rows the gap is very very narrow. Our both the leg knees are touching the front row and uncomfortable journey.. Though the travel time is lesser, no one is not travelled with happy. But where as we travelled from chennai to pune by indigo flight the journey was much more happy than this... Because of good space between the rows. I request the concerned authorities to look into the issue and solve it to make journey comfortable with hasppiness. We travelled with comfortable all the flights such as air asia/go air/indigo/air india... But not like spicejet. Thanks with regards... R. Ravanan...[protected].