SpiceJet Complaints & Reviews

I m travelling by sg277 from ixa to ccu on[protected]. Mr. Tuhin at the boarding pass desk behaved rudely and tortured mentally without any valid reason. According to him i made a large mistake by not informing him about my baby daughter's age. I then apologise and told me "you must know"!! I again replied i m not aware of that rule sir. Still then he behaved in such way i m in mental agony. He humiliated in front of fellow passengers.

Dear spice jet team,
I am jyoti ranjan duarah (Pnr-xdpqkn) had a flight in the morning 8:30am on 2nd october from jaipur to guwahati was standing in a different queue and got around 5 min late after the checking counters were closed. Miss ritu, the spicejet official there told me that she has just closed at 7:55am and that i can't get my pass now. She told me it's a long procedure for luggages again to be in entry. I just carried a hand bag. She misbehaved and denied to provide me any assistance. I was crying in the airport and she had no concern. I don't understand how a staff like this could even be hired for this role. I am claiming for full refund for my charges and action against the staff. Aren't the airlines supposed to provide assistance to the customers to the very extent they can. Half and hour is a long time for anyone to atleast see whether one could just try to help. I like spicejet and already did my booking for 3rd october. I don't think you want to lose ur customer. Please provide the refund. A very humble request.

My wife and son today went to kolkata from delhi by flight no sg272. One of your airhostess misbehaved with my wife. And when my wife was inside the washroom, your airhostess unlocked the door from outside and opened it. This is very serious issue. Please take necessary action against this airhostess otherwise i do not have any other options than to take a legal step.

I booked a flight through makemytrip.com from chennai to colombo 13th aug 2017, at 00:05 hrs. But flight was cancelled at last minute when we were waiting for boarding. So we had to book online for higher price, as we need to be in colombo next day. Also we do not have place to stay, as we are from canada. We asked for hotel, but they did not provide.

But there was no compensation from you, as its 100% spice jet’s fault. So can you please let me know the procedure to claim my compensation.

My booking reference number is nn[protected], 2nd booking is booking id nn[protected], in makemytrip.com

Today.. Dated 28/09/2017.. I have recieved an email..in the name of "spice jet.com ltd" that i have selected and need to pay a security deposit of rs. 9950... Then i have called that guy and asked about these.. He confirmed that to do as.. Said in email... Soon after some hours... From my principal i have come to know... Its fake and. Fraud... So my friend please think... Before proceedings to such emails... Like.. The person named.. "shashank shaurya"

I booked a ticket from chennai to madurai, pnr is i6chrs on 26th sep 2017. I booked on 4pm for 6pm flight. I am travelling first time in spice jet where no web checkin option is available before 2hrs, passenger needs to check in airport.

Hence metro like chennai we are not sure about the road traffic, on the particular day there was an huge traffic jam and i arrived airport before 40mins, but im not allowed to board into the flight by airline due to checkin has been closed. I argued with flight manager that there was an traffic issue also i unable to proceed web checkin where other airlines are having option to web checkin atleast 45mins before flight depature.

Some people will book flights for emergency need in last minutes, atleast by booking time flight needs to allow for web checkin.

Spicejet needs to extend web checkin by 45 mins atleast for domestic flights, hence other airlines is doing. Or have to give option to cancel or change tickets for last minute bookers.

I really lost time, energy, money. If airline staff has understood the passenger situation, they will allow me to board. Really disappointing.

Dear sir/madam
This is with reference to my credit card no.[protected] of standard chartered bank misused for booking spice jet air tickets thru ezeego one travel dated 05/12/2011 for rs.14224/- & dated 17/12/2011 for rs.3966/-
Request you to kindly provide details of the travel i. E name of the passenger, route of travel etc.

I need you to help me in this regard, as standard chartered bank are following for the outstanding payment of some 89000/- after so many years, and they are not ready to give any acknowledge slip for the transaction done.
Also i have approached ezeego one travel for the details but they are also unable to provide the details to me (Complaint ref no. 1-191112 dated 25/09/2017)
I need the details at the earliest, as i am going to lodge a police complaint against standard chartered bank & ezeego one travel.

I am hopeful that you will provide me the required details at the earliest.

Your truly,
Deepak b. Misal
Mob :[protected]
Kandivali (East)
Mumbai.

I got a mail for job in spicejet and then i called on no which was given on the mail and one form is attached where name of shashank shaurya who plays the main role as an manager of spicejet limited is mentioned. Please help me out as i have already paid 9950rs in bank of baroda in favour of rajkumar[sjt] as shashank has told me. His no is-[protected].
Pls help me out so that i take my money back. My no-[protected] i have all those documents and mails through which i send the documents to shashank shaurya.

I booked a trip from male to blr. Via trivandrum in spicejet. The pnr is n45ytl.
Name : soumesh bhattacharya.
Now as i was traveling from mle i have a check in baggage of around 23 kgs n hand baggage of 9 kgs.in trv they charged me 8kgs extra that too 500per kg.
As i was traveling from mle to blr. With the bloody same airlines. They should be flexible enough. Another thing is if you say that it's rules of domestic airlines then how come it's 500 instead of 300. This is actually a kind of cheating to the customers.
And this would be my last travel with spicejet in any trip.

My mom, senior citizen was traveling alone from europe and just after 2hrs had to catch spicejet flight back to goa from mumbai
Since it is allowed to carry extra luggage within 24hrs
But the spicejet staff refused and told her to pay extra 7k
I tried my best to convince them on call to help her out as she was traveling alone didn't had any debit card and was having indian currency 4k
But to my surprise instead of helping her out they behaved very rudely with her and literally made her cry (Please check cctv)
A co passenger traveling with her wanted to help her but they even behaved rudely with him and told her to cancel her flight
Neither they told their names
Its my request to you'll please take a strict action against this staff whose spoiling name of the company as well as of our nation
I had been in same situation in dubai but the staff there helped me but in our own country had to face such people
Shame on the staff n airline.
Really disappointed

Booked an air ticket on 12/05/17, for travel on 27/09/17 from varanasi to coimbatore via hyderabad.
Pnr no : l63z9c. By flt no. Sg 705 & sg1059.

Received a message saying that flight no: sg 1059 dated 27/09/17, hyderabad to coimbatore has been cancelled due to schedule change.

One of their executive informed the above & ticket amount will be refunded. But till date not received.
Kindly take care of the same soon, since there is no response from them

Pnr no. Qcjuna, date of joruney 23.9.2017 from bagdogara to new delhi by spicejet sg-125, leaving bagdogara at 1550 hrs. 8 passangers - alok kumar dalmia and other 7 passangers. Amount paid rs.25, 716.00 through your agent kda tavels, mahabirsthan, siliguri-734004, wb, tsiyatra. Booking ref.7043284. Tour code:iata[protected].

Dgca has cancelled udf & aat for travel from/to igi airport delhi, sometime in first half of august, 2017 applicable with immediate effect. Accordingly spicejet has to refund the charges collected on those accounts to us as the said total sum includes udf & aat.

On 18.9.17 we called on your airline contact no.[protected] and miss shivani was kind enough to inform that on 3.9.17 the sum of rs.3, 816.00 has been refunded to the agent i. E. Kda travels.

On query on 20.9.17 agent kda travels informed that it has not so far received any amount against this pnr from spice jet and as such the agent is unable to refund the said amount rs.3816.00. If ticket is booked through some other agent, then please furnished details thereof.

Please look into the matter and let us know as to where the matter stands at present. If spicejet has remited the said amount then please furnish details of account and the name of the person to whom refunded.

We will travel on the booked ticket.

Alok kumar dalmia,
M-[protected], [protected]
Email:[protected]@gmail.com

I wanted to complain against spicejet for today when i was coming from kolkata to gorakhpur... Where the flight was taken off at 11: 05 am and landed in gorakhpur at 12: 45 pm.. And when i reached here i noticed that my trolly was cracked which was due to throwing of my trolly in a very rough way and so it broke... And i am very sure about this that it has happened in flight only because my tolly was very fine till it was with me in kolkata.

From: deepak singh patial 18, september 2017
Army sports institute,
Pune, maharashtra
Email:deepak. [protected]@gmail.com

To,
General manager
Spicejet

Dear sir/ madam
My luggage was badly damaged during a recent flight on your airline and i have been unable to obtain appropriate compensation. Please help me resolve this situation immediately.
On 18thseptember 2017, i traveled from bangkok to kolkata on spice jet airlines flight no. Sg084. I checked one bag in bangkok and arrived promptly to reclaim it at the luggage carousel at the airport in kolkata. I was shocked at the condition of my suitcase. My front side of bag was totally tiered. The damage to my suitcase and the disturbance to its contents were not typical of routine handling. They were clearly abused and damaged during the flight.
I requested there for more than an hour to speak to a spicejet staff members. Airlines representative at the airport, but all baggage personnel were swamped helping other passengers. I was not able to resolve the matter at the airport. I am appealing to you directly for proper compensation.
The current replacement cost of the suitcase and damaged contents is $500.
I've been a loyal customer of spicejet airlines for years and have never had problems like this. I did not expect this type of service (And damage) from your company.in addition to the reimbursement described above, i also expect that you will speak with the ramp personnel responsible for the damaged condition of my personal property.
I am attaching the photograph of my boarding pass and damaged bag’s
Please call or meat ([protected], [protected]) within 24 hours, confirmation that my requests will be honored.

Sincerely,

Deepak singh patial

My name is saalis. I am 4rm kolkata. Apparently i lost my sister on 10th of sept 2017. We were supposed to go to gorakpur. So we booked d ticket at 6 to 6:30 am on 10th itself. And we ran to airport. Bt some some how we were 10 min late for bording. And the hostress were shouting for us. We met them. And they started shouting that y u r late we cant board u nw. We told her that my sister expired today. We urgently booked d ticket. I was shocked listening her. She answered "i dont know anything. Ur sister die or u die. U have to come before boarding time." is this is the way u guyz trained to talk. I was very angery. Bt due to my sister's emergency i refused all the misbehaviour of the hostess and apologise for being late. Bt 4rm nw i with my whole family and relatives will never travel with spice jet

The airline forgot to put the baggage and left it in bangalore, my parents when they landed in Patna were left without medication, clothes and had limited cash, due to negligence by the airline. My parents have suffered innumerable hardships during their religious tour due to the airlines incompetence.how can you forget the baggage?, which has been checked in as per your procedures

I travelled from Delhi to bagdogra PNRX9LMJZ at 1 pm dated 14/9/17. As I went for checking counter to get my boarding ticket your staff, Manisha who attended to us was very rude in dealing with the customer, as she weighed my luggage, it was coming 6 kg more although I didn't have hand luggage so I requested that I will take out my extra bag as cabin bag as I didn't have any hand luggage, but this girl was very rude n the way she spoke was very rude, she said"I AM" I AM NOT GOING TO ALLOW YOU TO TAKE this bag, the word I am when she said was very dominating n not expected to b used by hospitality section. n when we asked why she said that it was 1 kgs extra n cannot b adjusted as hand luggage as it is weighing one kg more I requested her politely n told her that since I do not have hand bag but she was not at all accommodating, hospitable, I understand there r certain rules that one need to follow but she could refuse in a more polite way but her whole attitude body language n the tone in which she spoke was not all fit to be in the hospitality section n specially in a reputed establishment like yours .staff like this will not only spoil your reputation but will loose all the effort that ur company is building up, I know that ur company is keeping up to it, I will highly appreciate i[censored] take strict action against manisha so that other travellers don't have to face such situation .

I have recently received a fake call letter from Mr.Shashank shaurya saying that I have been shortlisted for final interview and need to deposit Rs 9950/ before the interview.The email id given in the letter was [protected]@Spicejet.org where as the original mail id of Spice jet is [protected]@spicejet.com
To confirm this I went to the original site and in the complaint section I found several complaints under this same person giving fake call letters. Please look into this issue since many people are being fooled.

Dear Sir,

PNR No. :QD1PXA

Greetings from SpiceJet !

This is with reference to below mail.

We take this opportunity to thank you for your feedback which allows us to serve you and other customers better.

Thank you for choosing SpiceJet, we are looking forward to welcoming you onboard soon.

Assuring you of our best attention at all times.

Thanks & Regards,
Prashant Mishra,
Senior Executive - Customer Experience, SpiceJet Ltd
319 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

[protected] Original Message[protected]
From: suria jayakumar [[protected]@hotmail.com]
Sent: 13/09/2017 20:10
To: [protected]@spicejet.com
Subject: RE: Excess weight bill-reg.
Dear Prashant,

I am very much disappointed with your reply. I am not sure how you say that you can change the baggage rules. You can implement the new baggage rules for the new tickets issued from the revised date but not for the tickets issued earlier. So, it is very clear that it is unsafe to use your services because you can change the rules at any time.

Thanks for giving clear picture of your poor services and responses. I will take it seriously in future to opt for your services.

Suria.

From: SpiceJet Customer Relations [mailto:[protected]@spicejet.com]
Sent: 13 September 2017 12:35
To: [protected]@hotmail.com
Subject: RE: Excess weight bill-reg.

Dear Sir,

Greetings from SpiceJet !

Thank you for getting in touch with us.

Kindly note that excess baggage fee has been revised effective 18 Aug 2017. Passenger having excess baggage beyond free allowance of 15 Kg will be charged INR 300/- per Kg (16th Kg onwards) on all domestic flights.

Further for your information, excess baggage fee/charges are subject to change without any prior notice to the passengers.

As per our records, passenger had an excess weight of 04 Kg in check-in luggage hence an amount of INR 1, 200/- was levied as excess baggage fee.

Thank you for choosing SpiceJet, we are looking forward to welcoming you onboard soon.

Assuring you of our best attention at all times.

Thanks & Regards,
Prashant Mishra,
Senior Executive - Customer Experience, SpiceJet Ltd
319 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

[protected] Original Message[protected]
From: suria jayakumar [[protected]@hotmail.com]
Sent: 11/09/2017 21:30
To: [protected]@spicejet.com
Subject: Excess weight bill-reg.
Hello,

As per my flight ticket, the excess baggage charges are Rs100/kg from 16-20 Kgs. But I have been charged more at the airport on the revised rate. Since I have done booking long back and the charges should be as per my ticket. I am very much upset with your services and the people serving at the channai airport. Please arrange to refund the excess amount charged to me at the earliest.

Thanks.

Suria.

I work for a youth employability program for under graduate students and recently a student informed us about a call and email she received from "spicejet". She was asked to pay inr 9, 000 for the same and that she would be sent to delhi, all expense paid!

I called the hr - mr. Shashank shaurya who asked me for the candidate's name, address and code. Sent him the details to see what he would say next. When i called back on the number, i was blocked. I called from another number, he picked up and then kept saying "i'll check ma'am" and cut my call. Hasn't been picking up calls ever since.

I hope these individuals are tracked and serious action is taken against people who are exploiting uninformed individuals.