SpiceJet Complaints & Reviews

My name is saalis. I am 4rm kolkata. Apparently i lost my sister on 10th of sept 2017. We were supposed to go to gorakpur. So we booked d ticket at 6 to 6:30 am on 10th itself. And we ran to airport. Bt some some how we were 10 min late for bording. And the hostress were shouting for us. We met them. And they started shouting that y u r late we cant board u nw. We told her that my sister expired today. We urgently booked d ticket. I was shocked listening her. She answered "i dont know anything. Ur sister die or u die. U have to come before boarding time." is this is the way u guyz trained to talk. I was very angery. Bt due to my sister's emergency i refused all the misbehaviour of the hostess and apologise for being late. Bt 4rm nw i with my whole family and relatives will never travel with spice jet

The airline forgot to put the baggage and left it in bangalore, my parents when they landed in Patna were left without medication, clothes and had limited cash, due to negligence by the airline. My parents have suffered innumerable hardships during their religious tour due to the airlines incompetence.how can you forget the baggage?, which has been checked in as per your procedures

I travelled from Delhi to bagdogra PNRX9LMJZ at 1 pm dated 14/9/17. As I went for checking counter to get my boarding ticket your staff, Manisha who attended to us was very rude in dealing with the customer, as she weighed my luggage, it was coming 6 kg more although I didn't have hand luggage so I requested that I will take out my extra bag as cabin bag as I didn't have any hand luggage, but this girl was very rude n the way she spoke was very rude, she said"I AM" I AM NOT GOING TO ALLOW YOU TO TAKE this bag, the word I am when she said was very dominating n not expected to b used by hospitality section. n when we asked why she said that it was 1 kgs extra n cannot b adjusted as hand luggage as it is weighing one kg more I requested her politely n told her that since I do not have hand bag but she was not at all accommodating, hospitable, I understand there r certain rules that one need to follow but she could refuse in a more polite way but her whole attitude body language n the tone in which she spoke was not all fit to be in the hospitality section n specially in a reputed establishment like yours .staff like this will not only spoil your reputation but will loose all the effort that ur company is building up, I know that ur company is keeping up to it, I will highly appreciate i[censored] take strict action against manisha so that other travellers don't have to face such situation .

I have recently received a fake call letter from Mr.Shashank shaurya saying that I have been shortlisted for final interview and need to deposit Rs 9950/ before the interview.The email id given in the letter was [protected]@Spicejet.org where as the original mail id of Spice jet is [protected]@spicejet.com
To confirm this I went to the original site and in the complaint section I found several complaints under this same person giving fake call letters. Please look into this issue since many people are being fooled.

Dear Sir,

PNR No. :QD1PXA

Greetings from SpiceJet !

This is with reference to below mail.

We take this opportunity to thank you for your feedback which allows us to serve you and other customers better.

Thank you for choosing SpiceJet, we are looking forward to welcoming you onboard soon.

Assuring you of our best attention at all times.

Thanks & Regards,
Prashant Mishra,
Senior Executive - Customer Experience, SpiceJet Ltd
319 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

[protected] Original Message[protected]
From: suria jayakumar [[protected]@hotmail.com]
Sent: 13/09/2017 20:10
To: [protected]@spicejet.com
Subject: RE: Excess weight bill-reg.
Dear Prashant,

I am very much disappointed with your reply. I am not sure how you say that you can change the baggage rules. You can implement the new baggage rules for the new tickets issued from the revised date but not for the tickets issued earlier. So, it is very clear that it is unsafe to use your services because you can change the rules at any time.

Thanks for giving clear picture of your poor services and responses. I will take it seriously in future to opt for your services.

Suria.

From: SpiceJet Customer Relations [mailto:[protected]@spicejet.com]
Sent: 13 September 2017 12:35
To: [protected]@hotmail.com
Subject: RE: Excess weight bill-reg.

Dear Sir,

Greetings from SpiceJet !

Thank you for getting in touch with us.

Kindly note that excess baggage fee has been revised effective 18 Aug 2017. Passenger having excess baggage beyond free allowance of 15 Kg will be charged INR 300/- per Kg (16th Kg onwards) on all domestic flights.

Further for your information, excess baggage fee/charges are subject to change without any prior notice to the passengers.

As per our records, passenger had an excess weight of 04 Kg in check-in luggage hence an amount of INR 1, 200/- was levied as excess baggage fee.

Thank you for choosing SpiceJet, we are looking forward to welcoming you onboard soon.

Assuring you of our best attention at all times.

Thanks & Regards,
Prashant Mishra,
Senior Executive - Customer Experience, SpiceJet Ltd
319 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

[protected] Original Message[protected]
From: suria jayakumar [[protected]@hotmail.com]
Sent: 11/09/2017 21:30
To: [protected]@spicejet.com
Subject: Excess weight bill-reg.
Hello,

As per my flight ticket, the excess baggage charges are Rs100/kg from 16-20 Kgs. But I have been charged more at the airport on the revised rate. Since I have done booking long back and the charges should be as per my ticket. I am very much upset with your services and the people serving at the channai airport. Please arrange to refund the excess amount charged to me at the earliest.

Thanks.

Suria.

I work for a youth employability program for under graduate students and recently a student informed us about a call and email she received from "spicejet". She was asked to pay inr 9, 000 for the same and that she would be sent to delhi, all expense paid!

I called the hr - mr. Shashank shaurya who asked me for the candidate's name, address and code. Sent him the details to see what he would say next. When i called back on the number, i was blocked. I called from another number, he picked up and then kept saying "i'll check ma'am" and cut my call. Hasn't been picking up calls ever since.

I hope these individuals are tracked and serious action is taken against people who are exploiting uninformed individuals.

I was a passenger in your flight sg946 on 12.9 2017 from delhi to thiruvananthapuram with my family. At the time of getting boarding pass i requested one side seat for my son, since he was very much interested in watching the beautiful sights from the flight. And three breakfast for me, my wife and my son, for that they suggested to avail seat wit extra leg room. They explained me that if i avail two seat and breakfast the third seat will be complimentary and for that i need to pay rs.2000, another rs.1000 exclusively for the breakfast for the third one. I agreed and paid extra rs 3000. They allotted the second row seat for us, but at the time of flight they shifted our seat to the 16th row just over the wings blocking the interest of my son.
The crew members served food to all the needed passengers ignoring our prior booking. At last i appeal for breakfast and after multiple verification they served us savory and coffee, as per your menu card worth of rupees not more than 400. All other passenger selected items what they needed with reasonable rate were as i forced to take what they served. While i pointed out the injustice they tried to ridicule me before other passengers. Many time i have traveled in many flights including spice jet, this is the first time i was hurt by the crew members.
I wish to get an explanation for this

Dear sir/madam,
I booked a ticket for me and my wife in spicejet website on line from chennai to tutucorin by flight number sg 3593 flying on mon sep 4 2017. I booked my ticket well in advance on 25 aug 2017 and the confirmation number (Pnr) is zfkb2u.
Since i came from riyadh and i was travelling, i could not do web check-in. The flight was at 1.15pm and i reached the airport at 12.30 p. M. We had no check in baggage and we were having only hand luggage. I have to stand in the queue for 5 minutes to reach the counter to check in. At 12.35 the women staff in the counter refused to check in. Upon my wife’s request and pleading she called her superior (Mr. Surendran) and he came at 12.40 and refused to consider our requests and pleadings. I urged the manager mr. Surendran to endorse in my ticket, the reason for refusal to check in. Mr surendran made an endorsement stating that the passenger reported at 12.44 and signed. However, to come out the airport, the spicejet staff member who came to enter in the crpf register, to allow us out of the airport took the ticket printout. As i was also in the disturbed mood did not take the ticket back.
The ticketing system and policy of spicejet airlines makes the ground staff to harass the passengers and not considering the passengers humanly.
Spicejet also has not paid me back the full refundable amount.
I would request the concerned authorities to impose strict policies on the airlines not to harass the passengers like what happened to me and to pay the refund amount within 24 hours.
I request the authorities kindly, to look in to the above complaint and order spicejet to return my dues at the earliest with interest.

We have a flight today jaipur to surat c6kuxc at 5.45 and we reached airport at 5.09 am we are not able to take it because your staff does not support us and they did not have manners of talking
My grand father condition was very critical and i am not in surat today because of your company
Before one year this same thing happen to me that time i have indigo flight i reached airport after boarding closed then also we are able to take flight by help of indigo staff so plzz help me out and refund money as soon as possible

Hope of promt reply
3 pessangers
Ajit singh
Nirmala mehta
Vishal mehta

Dear spicejet team,

I have booked a ticket on 08 sep 2017 from via.com with round-trip option. Delhi to srinagar and srinagar to delhi.

Pnr no: jfshne

I have wrongly booked ticket from srinagar to delhi on 23 sep 2017, but it is supposed to be booked on 22 sep 2017. Immediately i called up via.co and spice jet. They said just to cancel the ticket and there is no option. I felt it is ridiculous, as the ticket fare for flights is based on dynamic pricing.. Hence customer who book online might visit multiple websites to book ticket at low fare... Therefore there is every chance that a customer will make a mistake.

Keeping in mind, the same needs to be reviewed and give an option for the customer to reschedule the booking with limited charges and with some reasonable conditions...

Due to this, out of 5500, spice jet refunded only 512 rupees...

Please think, now a days lower middle class people would like to travel on flights... If a no refund and no reschedule option, then it will be complete mess.

Spice jet team, please consider my pain... And help me out on the same.

Letter of appreciation
This is sachin shamsundar mahankale taking an opportunity to highly appreciate the efforts by the staff at the pune airport. I flew in sg51 pune to dubai scheduled at 8:00 pm and thereafter delayed due to operational reasons as per the text message i received. I reached the pune airport late and informed the spicejet staff at the counter that my mother is a paralysed patient and it takes time to help and also the traffic conditions due to metro work were very challenging to reach to the airport.
The gentlemen at the counter were so helpful in asking the immigration and accommodating me in the flight that i am really falling short of words to thank them. There were three of the men and my special thanks to all of them.
I was overwhelmed by the services offered at pune airport by spicejet staff and the lady officer at the immigration counter was very kind and humble as well. She assured me to relax and mentioned the flight is delayed. My special thanks to all people involved to help me out over there.
Thank you once again.

Letter of grievance
However, i had unpleasant experience in the same flight during travelling. The incident is only about a delay in offering me a glass of water roughly about 15 to 20 minutes of time. The delay would be fine if i were not sick. I was desperately in need of water and had some stone particles passing through the urine which was very painful. I would like to submit all the facts with an open mind and i am not making any immature statements like “i will never fly spicejet” again etc. Otherwise.
1) my name is sachin shamsundar mahankale and i flew on 6th sep 2017 flight number sg51, seat number 10e.
2) as i have mentioned my difficulty o[censored]rinating so i was desperately in need of water. I pressed the switch to draw the attention of the crew for my request and the lamp was switched on.
3) the lamp was on for more than roughly 13 minutes of time and then the head of the crew came and asked me and i requested water. He switched off the lamp and left and i waited further for some time roughly 6 to 8 minutes of time.
4) i pressed the switch again assuming he must have forgotten and it is quite likely as huge number of people are travelling in the flight.
5) the same gentleman head of the crew came back and discussed about the food order with the passenger on the seat of the row (11d, 11e or 11f) exactly behind me and pressed the switch and turned the lamp off and left without even asking me if i need something.
6) i was desperate for water due to sickness. I had consumed less amount of water for almost a week’s time. I literally felt the particles painfully emitting at the pune airport urinal where i went twice to the washroom.
7) finally, i got up from my seat 10 e a mid-seat and walked up to the two female crew members asked for water who were at the front and they gave me water which i drank standing and returned the cup in the empty tray and i mentioned “i have to wait for water for 15 – 20 minutes for water is shameful” and they had seen the head of the crew switched off the lamp and left. It is the service by the head of the crew is what i mentioned about.
8) i drank water and came back to the seat and was not wanting to cause any inconvenience to my fellow passengers even by getting up and walking out from the seat and asking for water as i was on the mid seat.
9) when i went for the urination after sometime and found the head of the crew is free and not busy with any of my fellow passengers i mentioned to him politely as to what had happened and told him that i would write a feedback. All the crew members were having meals together at the rear end there except the head of the crew.
10) i told him about i did not get water for a long time and i even told him that he switched off the lamp without even asking me and he denied doing that.
11) when i mentioned that i would write a feedback they gave me a card and he was sarcastically talking a lot. He was repeatedly saying multiple times roughly more than ten times “please go ahead sir”, “no problem sir” about me writing the feedback. He even gestured with his arms there are two hundred people sir “please go ahead sir”, “no problem sir” which implied one feedback does not make a difference to him out of two hundred people. I asked for his name and he gave me and i asked “are you from goa? And he said yes “madgaon” and i said south goa. I told him i have many friends there and travel 10 to 12 times a year over there. I was trying my best to establish common grounds so that he stops sarcasm.
12) finally, when i found him laughing and continuously saying “please go ahead sir”, “no problem sir “regarding the feedback i said to him he is being sarcastic and trying to ridicule me in front of his colleagues and he looked visibly angry. I was calm and composed all the time during my conversation with him and made sure none of my fellow passengers have any inconvenience and so i approached to the head of the crew myself and informed him about what has happened at the rear end and that too when he was free not serving anybody.
13) i even mentioned during the communication that i would write a good feedback about the tall lady (Crew member) who was very kind and offered me water around four to five times even without me asking for water. She appeared experienced and the moment she saw the lamp illuminated she came with water may be she must have noticed i am sick and need water desperately.
14) the most ironical part is that the head of the crew said during communication he would take the feedback positively and “i am like your son sir” etc. And he complained about me with something that i had never done which amounts to a frivolous complaint.
15) i never ever thought and imagined as to how a head of the crew can complain for his failures as i had mentioned him that i would write a feedback.
16) i had not called him any names or anything irrelevant but mentioned only what i noticed. I had mentioned to him that he is not apt in work.
17) when we landed i was stopped by the crew at the exit and said they had to talk to me. I was desperately wanting to use the washroom and requested to use the washroom and again the head of the crew denied me to use it. I was suffering in pain and agony due to the denial of the use of the washroom.
18) i saw the captain looking at me and visibly upset and angry with me. The captain mentioned that our crew is doing a good job and you have misbehaved with female crew members. This was a shock to me as i did not communicate a single sentence with the female crew in the entire journey and they will surely admit it and can be verified in the video recorder of the flight.
19) as he was visibly upset he said you apologize to the head of the crew and as the captain is a respectable person who had heard only one side of the story and basis which had formed an opinion, i obliged and that definitely calmed him down.
20) then i very politely said to the captain “sir there are always three sides to a story. One is my side, one is his side and one is what really happened”. So i need to tell you my side. The captain after listening this said “ok tell me” as it was a logical thing to do on his part which i appreciate. I requested him that i need the washroom very urgently and he asked the head of the crew to allow me to use the washroom. After that the head of the crew allowed me to use the washroom. Thanks to the captain or if there would have been a further delay of 10 seconds or so i would have urinated outside due to the sickness. The captain was a reasonable person and i understand his responsibilities so it is obvious he reacted to the feedback given by the head of the crew to him.
21) i used the washroom in the flight and came back but unfortunately the captain had already left and therefore could not hear my side of the story. But i found a new lady standing there and told her that i wanted to tell the captain about what had happened as he had agreed to hear me.
22) she said you can talk to me and appeared visibly upset and angry as well. Then i very politely said to the lady “ma’am there are always three sides to a story. One is my side, one is his side and one is what really happened”. She was ready to listen to me and the first thing i said was i never spoke to the female crew members in the entire journey. The head of the crew had created a fake scenario that i have misbehaved with the female crew members is what i learnt quickly as the captain had mentioned it basis the feedback by the head of the crew. I said i never spoke to them. He called one lady not the one who had given me water 4 to 5 times but the other one and asked pointing towards me “was he rude”? And she answered yes. I said “what did i say” and the head of the crew immediately after hearing my question said to her you go back and i will handle this and he sent her back. Then i asked him what did i say and he said “you said shame on you” and i took an exception to that and said i never said that but i had said much in the beginning when i was desperately requiring water about the service that i have to wait for water 15 to 20 minutes is shameful.
23) the female crew did not say that i said anytime like “shame on you” or so but it is the head of the crew because he was angry that i would write the feedback about him so he made up this story and put in in a way that i misbehaved with the female crew. How do you qualify a misbehaviour when i have not spoken a single sentence with the female crew in the entire journey? Please verify with the female crew and in the video records.
24) i did not speak even one sentence with the female crew members or any of the three subordinates of the head of the crew.
25) the lady who was waiting to know about the incident asked to apologize to the female crew member and i obliged so that it calms her down to listen to me to know my side of the story. I told the female crew member “i never said shame on you or so and even female crew did not say i said that but i apologize as you may have got it wrong”. It is important to interrogate her (Ms. Ayusha) whether she was influenced by the head of the crew because we never spoke a word with each other in the entire journey. It can be established in video records.
26) the lady who had come to enquire about what had happened said to me you write the feedback on the website if you didn’t like the service etc. I asked her is it okay if i still write as to what has happened and she said in affirmation “yes”. So i have written it.
27) after this i went home completely sad and disappointed thinking about how an indian person head of the crew falsely implicate his fellow countrymen on foreign soil. I never spoke anything to the female crew mwembers.

Important points:
1) the head of the crew disliked me writing a feedback and telling him what i noticed about the service.
2) i never ever caused any inconvenience to anybody on the flight and did not call the head of the crew to inform him but i walked myself to him and that too when he was not serving anybody.
3) i was calm and composed and did not call him names or anything irrelevant but only mentioned what i noticed. After brief conversation i told him he is being sarcastic and trying to ridicule me in front of his colleagues because he was laughing and not smiling. Please verify in the video records.
4) i did not speak even one sentence with other three crew members and as a responsible person informed the head or the manager. But he was wrong himself and did not like my writing of the feedback. I mentioned to him he is not setting a good example in front of his colleagues.
5) i never spoke anything insulting to him but only what i noticed and did not call him any names or irrelevant things.
6) not a single incorrect word was used by me. Regarding the service. I was sick expelling particulates and so needed water desperately.
7) i never spoke anything and not a single sentence to both the female crew members in the entire journey. Not even to the male crew member the subordinate.
8) i did not speak a single sentence or a single word with female crew members during my entire journey and the head of the crew complained that i have misbehaved with female crew members. Does this complain qualify? A man who did not speak anything to the female crew is accused by the head of the crew simply because he got angry with me and thought he would teach me a lesson. By doing so my feedback about him would become irrelevant. It is very obvious the captain must have made some remarks, but basis what? Only one side of the story fed to him by the head of the crew. If i were the captain, i would listen to the head of the crew as we are working together as a team and the chances of passenger being right are slim. However, it is important to note that the head of the crew himself is in question and so his words should not be taken as gospel truth but verified and the truth must be established.
9) it is obvious the captain and the other staff of spicejet would listen to the head of the crew as he is working with them and their counterpart. Therefore, the captain and the other lady staff who asked me at the exit as to what happened appeared visibly upset and asked me to apologize only after listening to one side of the story. I most humbly obliged as i knew they only heard one side of the story and are upset as the opinion had already formed.
10) the head of the crew prejudiced the mind of the people and this very immature and irresponsible on the part of a head of the crew as a manager to wrongly accuse and implicate passenger because he is more influential.
11) a gentle request to spicejet is to educate mr. Allistair to be responsible and grow up like a matured person. Learn acceptance of constructive criticism and not only verbally say “i take your feedback positively” and backstab the passenger and falsely implicate someone and be revengeful in behaviour.
12) this is my side of the story. I am not asking you to trust me but at the same time requesting you to not take mr. Allistair on face value as well. If he is head of the crew does not mean that whatever he speaks would be the gospel truth. He is a human being and can go wrong as well. Please verify and establish the facts with an open mind and in an impartial manner.
13) don’t trust me and him both equally but look out for the facts and evidences. I never spoke wrong and verify if he was sarcastic or not in your records. He switched of the lamp without asking my requirement and left.
14) the captain and the lady in dubai were reasonable people and may be must have tried not to aggravate the situation unnecessarily.in case if they have done so i thank them.
15) my gentle request to spicejet is to make sure mr. Allistair is educated and trained to handle situation with maturity and an open mind. I strongly recommend him training to hone his skills as a head of the crew. I am not asking you to initiate any action against him but to nurture his skill as the head of the crew in the areas that he is lacking in. Slapping false complaints is really very stressful and saddening. You may never understand my pain, sufferings and agony due to what he has done to me but try to establish if mr. Allistair was right in doing so.

My suggestions:
1) if head of the crew complains about a passenger, please do not jump to the conclusion only by listening to one side of the story but listen to other side as well.
2) getting upset only by listening to the head of the crew is as good as taking him on the face value. Do not forget even he is a human being and can go wrong. Please verify the facts before getting angry on the passenger.
3) ask any of your senior crew members as to how would have they had handled this kind of situation. It’s very immature and irresponsible to handle the way what the head of the crew did which means his skill to be head of the crew is a fragile skill and needs to be nurtured so that he reaches required level of maturity.
4) a person who did not speak a single sentence to the females and is being accused wrongly as misbehaving is worth questioning his vicious objectives.
5) despite this unpleasant experience looking ahead to fly spicejet again. One person’s action does not reflect on the entire staff and i have full faith that god will help you to investigate with an open mind. Specejet cannot control the actions of employees but what measures it takes after that would be important and within its control.
6) thanks and looking ahead a wonderful flying experience with spicejet in the future.

Complaint no. 49150
Today we (Three people) are booked ticket spicejet from delhi to chandigarh, we all are check in for boarding pass as per time around 3:30pm
Flight name sg2417
Boarding time 6:15pm
Depart time 6:45pm
But the flight was delay 1hours and 35min
So new timing of depart 8:20 we are suffering this kind of service from spicejet and his team members we are sit in waiting launch from last more than 4hours we reached at gate number 6b as per time 7:55 when we reached there the gate 6b there was no flight for chandigarh than we go to spicejet gate (Next gate) and meet with spicejet team members he denied to us for fly due no confirmation or late but the pilots are behind on us for the same flight as per depart timing we reached there before more than 25min after waiting more than 4hours in waiting launch we are also not get any kind of announcement or call for chandigarh flight
The spicejet office said he is not confirmed about us we go with flight or not even our luggage are also submitted before 4hours we are suffering due to this kind of service
He exit us and said wait for your luggage the flight was reached at chandigarh and we are still waiting for luggage we received luggage time 9:04pm and the front o[censored]s spicejet sold tickets to customer around 9:00pm for the flight delhi to hyderabad depart time 9:55 only 55 minutes left for everything (Check in, luggage and etc)
We hire private taxt from delhi to chandigarh (Pb29d 7271) on high rent,
This is totally wrong with us due to this kind of service we have to take action for harassment
We need to refund our ticket money, taxy rent and harassment refunds otherwise we have to go consumer court against this harassment
We are also register complaint on spicejet tickets counter by written

Customer name
Neetan mahajan - [protected]
Rahul marwah - [protected]
Vinod kumar - [protected]

I am getting message for flight details & feedback on my email id : ajay. [protected]@piramal.com & mobile no. [protected] regularly. This is being used by mr. Nimesh patel — i don't know who is this person. Today i have received one message from reliance insurance company for travel insurance, certificate no.[protected].

Request to please remove my email id & mobile no from your database & if somebody doing any suspicious activity please trace.

Recently received a fake call letter from "spicejet limited co." saying that my resume has been selected and that i have to pay rs. 9950 as security deposit.
Date of incident - 4 september 2016
I called the number given in the email and the guy confirmed what the email said.
Shashank shaurya
[protected]
Adress of office
Spicejet limited, 319,
Udyog nagar vihar, phase iv,
Gurgaon - 122016

Kindly confirmed the details

I was flying today from mumbai to goa with the11:45 flighand faced horrible scenes just because of the girl in d boarding pass department as she was too rude to talk. And after knowing that i was flying with my fiancé she just gave us seats as per her choice without even asking us whether we r happy with the seats or not. Too much unprofessional cew i have ever seen as i m a frequent flyer with spice jet i felt very poor and low in the entire flight.

Its a fraud call letter by mr. Shashank shourya, he dn't even gave our name on the call letter nd they suddenly wants the amounts on that particular day... Nd even in spicejet the hr doesn't send any email nd msg on no. If they did then its becouse i[censored]h given the interview of spicejet before... So pls take any action on it... Nd pls they wnt a transaction of 9950 rs. So pls i just want to know that why u cant take any positive action on it...

Hello sir, my name is amin, i booked ticket with spice jet for ahmedabad to hyderabad, i am from a small village and due to my slip disc injury that is l5-s1 with lots of damage i am undergoing​ with treatment called pysiothreapy in my town. I booked my ticket during my treatment and right now situation is my doctor said that you need some more time then only you able to travel. My booking was for 1st september so i call customer care for asking change as my doctor told me, so spice jet first ask me for proper documents submission and i done with procedure after waiting for three days for spice jet reply, they clearly say no for my request without any reason, whole day with my bad health i contacting spice jet, every 3 hours i was calling them and sended lots of email for my requested issue. They not agree for changing my travel date and at last i ask please do cancel my ticket because of medical reason and refund my money they again replied me with no reason that we not refund your money.. I am so disappointed that in the medical case they are so rude and no customer feelings, they even don't know what is my injury. I can't able to walk 50 feet can't stand so my doctor was asking for more treatment to make me cure.. I just want to complain to a consumer complaints department that please this is my genuine problem and they done this with me.. I am very middle cast family and with lots of medical expense, i was just willing to waive off charges they make for changes, in my tickets but they say clearly no, i don't understand why then they ask for medical documents if they dont allow. Below i am attaching my documents picture and also my tickets picture. Please help me.

Denial of boarding pass and no full refund
My ticket was booked from cleartrip in the spicejet from varanasi to mumbai. The date of travel was 27th august and the pnr was bd5jjk. The departure time was 7.45 pm. The airlines staff denied the boarding pass at 7.00 pm at that time the boarding was going on at the varanasi airport. On enquiry they informed that they have send the message regarding the preponment of the flight and the time fixed was 7.30 pm. But no such message or mail was received. Further, during conversation they informed that the flight was full, so there was no questions of boarding pass. The spicejet staff and customer care were lying about the message/ mail send. I contacted the customer care for refund of the full amount paid, but they were mentioning for the airport taxes will be refunded. This a very sad affair. The spicejet jet has not informed the schedule change and taking the plea that it was informed. They over booked the ticket and denied the boradind pass. And also they are not refunding the fare collected. Even the ground staff were not at all cooperative in giving the details regarding when the airlines has informed for the preponment of the flight. They were simply harrassing.

I was travelling from kolkata to pune on the 20th august 2017 by spice jet flight sg 516. The duration of the flight including the stopover in bangalore is about 5 hours. While boarding i requested the lady at the counter to give me an isle seat as i am 65 years old and about 5 ft 10 inches tall. She offered me some paid seats for rs 1000 and rs 600. I said i was not interested in buying seats as i had already spent rs 7000 approximately on my ticket. Without my knowledge she allowed me the seat 27d which you can see is printed on my boarding pass attached.
To my surprise, the seat 27d was a corner seat just ahead of the emergency exit.
The seat had no reclining mechanism and one could get in with a lot of difficulty,
I would like to complaint as to why a non reclining seat is offered to passengers who have paid an equal amount of money as fare as persons who get isle or window reclining seats.
The air hostess who came to brief me about the safety measures as this seat was close to the emergency exit, spoke in english so fast that probably she did not know what she was uttering. She looked stylish but i think she was hardly educated and quite stupid the way she was talking.
The 5 hour journey was completed with a lot of strain in my back and i plan to report this matter to the aviation ministry after receiving your reply, unless you refund my fare charges and apologise for this conduct and giving such seats to passengers causing huge discomfort during a 5 hour flight.
Will expect you to reply soon.

Dear sir/madam,
I (Prem semwal) had booked on 21st june, 2017 for four spicejet tickets for guwahati from delhi on 3 rd sept. 2017 vide pnr u53hty by paying rs.15, 611.18. However while printing the said ticket, total charge has shown rs.12, 660.0.in the ticket
Kindly may i know why this difference in prices.

Thanking you

Sincerely your's

Prem semwal
Pnr u53hty