SpiceJet Complaints & Reviews

Sr, our flight SG 105 was planned to take off at 0840PM on 12 Aug 2017 from Delhi to Chennai, bt the flight was already delayed by 15 minutes and is about to take off at 0855pm as it was displayed on the boards at airport. We have boarded the flight at about 0820pm. Now the problem is this, after sitting on our seats the flight has not been cleared to take off at 0855pm, it is cleared at 1010pm. We all were asking your aircrew like airhostesses about the reason of delay, bt they themselves were not aware. One of them has told that the captain has not came yet thats why it is delayed, and one of them told that the fueling is in progress.and they were also saying that they dont know the exact problem of delay. Now my question is,
i) flight is delayed due to the absence of captain who is supposed to reach in time, who is responsible?
ii) if fueling in progress is the cause of delay, then why the passengers will suffer due to your lack of planning? Who is responsible for that?
iii) is it not necessary to update passangers about the delay? Why no announcements were made regarding the cause.? Who is responsible for that
iv) we were supposed to b Landed by 1120pm but we landed at about 1230am. Who is responsible for our time lost?
v) what will be your steps now, to solve our problem regarding lost time, due to which we have to cancel out all our bookings of onward journey?
vi) who will pay for all this...?
Please look into the matter and update me what all steps you have taken regarding the issue.
Thanxc

Even though 45 min prior checkin they mentioned i was not
Allowed to board the flight when i reached on exact time flight was 5:55 and i reached counter at 5 just for 2 min i had received only taxes and entire fare have been taken when u can board the passengers with in the time availability what is the problem in accepting 2-5 min delay and how can u say 1 hour pathetic experience and ended up booking double the price horrible experience spicejet staff

Hello team,
We came to coimbatore through flight sg - 501 to coimbatore to attend one function. One baggage was missing and you have informed that within four days it will be delivered to us. All our cloths we got detained in our baggage. Now we are left out without any dress even to change the alternate dress. We have to buy new cloths for changing and to attend the function. This is a extra financial commitment to us and unnecessary...

I had a fight from bangalore to mumbai at 7.50 am on 11/08/2017. I reached the counter no 58 around 7.00 am. Senior assistant named jasmine was very rude and didn't allow to check-in. After 10 mins of denying she asked my name. During all that time i could clearly see the boarding time getting reflected on screen and final call was yet to be announced.
There was no senior person to contact. No body was there to help. That lady continuously denied for our boarding. This is really ill experience. I have never missed any flight in my lifetime but due to her arrogance and non cooperation i missed it. I wish i never have to travel with spicejet again. I want strict action against this lady and refund back the amount.

I was travel on 9 july 2017 new delhi to kolkata. My pnr no. Vew69h. My ticket booked by a travel agency. After my travel i was received a msg by spicejet they refund me of airport tax rs.552. They are sent refund direct travel agency. I was contact to agency they are not received refund till now but spicejet saying they are sent amount to travel agency. What i do for my refund

This is a serious complaint against a ground staff of spicejet, delhi conter b-04, date -10th august 2017, terminal -1d, time - 12:15, staff name - manoshi.
This girl was really rude, did not know how to talk, she started telling us that she had authority and all rubbish over just no issue. She also said.. I don't care if you complain. She infact said that complaint cant do anything in such cases! She possessed a really wrong attitude and talked to a 56-yr old lady saying, i know more than you!
This is definitely not acceptable and this behaviour against customers is just intolerable!
I hope strict action is taken against such people.. As your industry means hospitality and service and if you don't provide that well.. We will stop using your airline and also discourage others to do so!

I had my flight from delhi to surat. On reaching surat i noticed my luggage is broken. It was an absolutely new bag which i used for the very first time. The bag was perfectly fine when i gave my luggage at delhi airport. Buying such an expensive bag and seeing this result has disheartened me. Spicejet was really a disappointment. I need reimbursement for this loss. Kindly revert as soon as possible.

I was traveling from delhi to kolkata on 05.08.2017 in your flight sg272. My baggage was wrongly tagged at delhi airport by your staff ms. Manisha. Despite i did pay extra charges for overweight bag, she did not take the care of tagging the bag with correct name. And my bag got transported to srinagar. This careless attitude of your staff costed me a lot and i had to miss my meeting and even the scheduled return flight back to delhi on the day. I had to wait till 10 pm at kolkata airport to get my baggage back from srinagar. This entire ridiculous service from your end made me land in great trouble here at kolkata. I could not attend my scheduled meeting in the city and even i had to cancel my flight for that day as i was not able to complete my work for which i was visiting the city. I would request you to take strict action the staff and even arrange for proper compensation from your end for the entire havoc that i had to go through. It was a very disappointing experience. I need immediate escalation in this entire matter and even proper compensation at the earliest.

We lost our American tourister baggage while checking in in spice jet SG 103 on 3/7/17 at 14.45 from Delhi to MADURAI via Chennai ...Our PNR is XEKH9X in the name AKSHYA RAJ ALAGARASAN...The baggage is a violet colour American tourister suitcase with clothes men accessories ...And 3 Blu-ray discs all worth around RS 15000/-...We wish action is taken against this complaint and we get back our lost baggage as soon as possible...

Dear sir/madam,
Reference: flight number sg877
Confirmation: s28sqr
I am writing to you in connection with the above flight which i was booked on the 23 may 2017.

The flight was supposed to depart from kolkata on the 24 may 2017 at 7.30pm, but was delayed by over 4 hours. Consequently we would have missed our connecting flight from mumbai to london (Lhr) - a copy of our tickets attached.

Due to your delay we had no choice but to fly with another airline (Jet airways) to avoid missing our connecting flight, again a copy of our tickets attached. We paid 46, 594.00 inr for our return tickets with your airline.

Due to you not performing your part of the contact and not letting us reach mumbai at 10.30pm. We had to pay an additional 52, 852.00 inr in order to catch our connection.

I am entitled to the sum of 52, 852.00 inr compensation and look forward to receiving the sterling equivalent within the next 14 days.
I attach a copy of the ticket.

I look forward to hearing from you before i lodge a complaint to abta.

I had the flight on 30 june of 4pm from guwahati to new delhi having pnr no-o7w24m of flight no. Sg-169 for which due to traffic i could not make up to come on time limit of 45min. Before departure instead i reached the boarding pass providing counter which was at the corner last of the airport exactly on 3:17pm by my watch which for which is i was 2 min late of constraint time limit.in that counter one lady was there for providing boarding pass and she was such an arrogant as a person that even before i speaked a word she told sir we are closed you have to check another airlines. I was stuck for a min that she treating me as if i am traveling in there for free and i have no right to say anything for which when i told her that why are you talking in such bad manner even if i am requesting you to please help me and allow me to board she replied so badly that we just can't help in this and we will not provide you any refund only taxes portion will get back to you. I asked her to let me talk to some of her senior for which she said i am the senior person and i am saying u are not allowed to board. It was such an embarrising that i really felt as if i have committed a serious crime. She told that there system has time constraint and it automatically gets off 45min before departure whereas person sitting on baggage scanning machine of spicejet told me that if mam allows than you can board. There are other airlines to which are really helpfull in such situations as i was just 2 min late only. I can understand the rules of airlines as it is not first time i am traveling on flight but their should be a good behaviour and feeling of gratitude to the customers as i was only 2 min late she could have helped me and it is ok even if i can assume that spicejet is very strict in its rules protocol at-least the staff members could speak softly keeping aside their"rich person attitude" and considering customer as dog to whom you can behave as you wish like attitude. I am not complaining this because my money got wasted because of her and i need refund of it but because of such a harresement spicejet boarding pass providing crew give to their customer.

Hi,

I had booked a flight from bangalore to patna (Pnr: dy3vxg) to travel on the 9th of july, but was unable to travel due to my wife's health issues. I spoke to their customer service, where i was asked to cancel my tickets to get a refund of rs.5342 out of rs.9842) and then write to customer relations to get the cancellation fee (Of rs.4500) waived off. Since my wife wasn't traveling, it was communicated to the spicejet...

I forgot to remove my powerbank from checkin baggage and the flight authorities have romved it and saying they have disposed it, as there is a rule that they dispose it within 24 hrs. But when my parents visited them, they had no idea about it and no records were maitain for any such, they just said that i have requested to collect it on 31 july. But when i went to collect it on 31 july they said that they have already disposed it. How can i recover it from them.

Horror experience with spicejet - the worst airlines in india... Pls read and share...
For those of you who haven't experience the pathetic #spicejet services till date, consider this as a warning - never fly with spicejet, try booking a train or a cab instead in case there is no other flight option available...
On 10th july, spicejet flight from mumbai to delhi sg154 was scheduled to depart at 9:30pm. At around 6pm, we got a message that the flight has been preponed and will depart at 9:15pm. Since we were running on a tight schedule, we had to leave an important event even earlier...
As we were entering the airport at 7:45pm, we got another message that the flight was delayed and will depart at 10:30pm. It was really frustrating as we had left the event 15 minutes earlier while we could have actually completed our meeting... Anyways we understand that delays happen and started waiting... And then started the real ordeal...
Starting 9:30pm, every 15 minutes, there was a new update of the flight being delayed by 15-30 minutes every 15 minutes... By around 10:30pm the flight schedule reflected 11:30pm departure. The spicejet crew looked helpful till now and even arranged for refreshments for the passengers, but immediately after this all of them disappeared...
There were young kids, elderly, physically disabled people who were actually left to the mercy of god, no one to look after them, no one to even give the correct status...
A lot of these elderly people and people with kids started asking for flight change and wanted spicejet to arrange for morning flight tickets and accommodation for the night as they had no update, and this is when spicejet staff showed their true spirit and told them that it will take 3-4 hours to take approvals and hence it is better to wait like other normal people were waiting. There was absolutely no consideration for kids, elderly and people who really needed attention... The tired kids finally slept on the floor but the elderly had no option but to sleep in the wheel chair itself...

Before we knew, we had already spent 5 hours at the airport when they finally announced that the boarding would start and everyone while cursing the spicejet crew boarded the flight but the ordeal was not over yet... We were waiting inside the aircraft for another hour before it finally took off at 2am. Spent more than 6 hours at the #mumbai airport in a condition which made us all feel like refugees of war and spicejet cabin crew-gurgaon behaving like hitler without having any mercy..

I was doing ticket fm delhi to silchar of 06/06/17. As on 22/05/17. Amount 6203/- debit fm my account. Ticket was not made. Thereafter i continue contact to customer care n send many mail. But, i not received my amount so far. My complaint no[protected] and 01114822. I am waiting fm two months but not received my amount. Its show that u are not cooperating. Resolve this matter.

Today i received an email from "[protected]@employlt.in" email id.

- 27/07/2017
- mr. Siddhartha chaudhry, mob: +91-[protected]
- asking security deposit of rs. 9950/- with the deadline of today 27/07/217
- i applied the job through airport website then how i got an email from this unknown site
- please advise is it true?
- look forward to your earliest reply

I kinjal palani & spouse bhavin palani (Seat e1 & f1) we were travelling from chennai to mumbai on 22nd july in flight no.612.

We had done web check in however at the baggage counter the lady offered us spicemax package at rs.1000 for each seat, we said no. Then she said i will give you on complementary so u can both have the package for rs.1000. Hence we said yes.

However at the time of boarding we were not given any priority, we waited for announcement and getting rejected we boarded plane almost at the end after waiting in the long line. Further we had no space to keep our hand luggage since others had already occupied the cabin space.

Later when the food was served only i kinjal palani was given meal and was told my husband bhavin palani was not under spicemax package. I told the air hostess this was unfair as we were told while being issued the boarding pass this package is for both o[censored]s. She did not budge. I then asked her to give me complaint form since i was unhappy with this package she said yes and never gave me any form for feedback. I told her how we were not given any priority while boarding and no space for luggage as well, but no senior crew member got back to us.

We feel we were fooled that we were getting spicemax package for two o[censored]s for rs.1000. Very disappointing experience, we would like to have refund for the same.

Recent notification in respect to refund o[censored]df amount for above flight is due
& no confirmation is given from spicejet airline. Request for reply awaited

Flight booking (Pnr-x2793b) is confirmed.
Your e-ticket is attached along with the email. You have paid rs.12, 447
Aug 22, 2017
Refundable

Spicejet
Sg942
Economy
Trv
Terminal 1
12:20

3h 25m
Del
Terminal 1c
15:45
Name
Mr ashok kumar sadhwani
Type
Adult
E-ticket no.
Name
Mrs sonal sadhwani
Type
Adult
E-ticket no.
Name
Miss mansi sadhwani
Type
Adult
E-ticket no.

I had traveled with spice jet twice. Both the times my flight got delayed by 5-6 hours or more than that. Which is ridiculous, due to this i got off my next flight.

Please find below my one of the trip id and pnr no,
Trip id:[protected] | pnr: i84d3j

I had heard from many of my friends and family members also, that their flight also got delayed almost every time. And they don't even inform prior. We reach the airport on time and after that get to know that flight is delay.

Please take a strict action on spicejet airlines, many passengers are bearing due to this airlines. Tehy are ridiculous!!

From now onward i will never ever prefer to travel with spicejet.

For spicejet the review i will give is - worst, ridiculous, inadequate, irresponsible, bad,...

My dad was travelling from pune to ahmedabad on friday the flight which got delayed for 3 hour 10 min.. Miss meghna or megha ground staff was a bit rude to mr. Navrozkhan the passenger she insisted to give 1k and get upgrade but when he refuse and ask for window seats she said not a single window seat available when he reached there at 7pm and check in time was 7.40 pm then he was carrying 1 hand strolley bag with a laptop bag but she was like u can't travel with both bags as a handbag n took a weigt of it there was just half kg difference but she started asking more money for that.. He travelled with same hand luggage with 2 fligts jet airways n indigo both were good to him and nobody created any fuss about it.. She even not informed about more than 3 hour flight delay so he could have not check in that time.. We are so irritated by there customer service that won't like to go again for spicejet as for business my dad travel alot..