SpiceJet Complaints & Reviews

Good evening sir, i have applied for the spicejet recruitment. One of the sir call to me and said to me"you will attend for the counselling seminor on monday"i send the sms the details about this and registered number also. But i didn't get any sms from that sir till now. I am from kurnool sir i have interest to attend counselling but i have no details from you, how to i am attend for the counselling tomorrow please kindly help me sir. Please give me reply to me sir.

Spicejet horror @flyspicejet

Spicejet [mr. Ajay sing (Chairman and managing director, spicejet] @flyspicejet

This is the worst experience i ever had in my life. A passenger spending this much money on air tickets and keeping their luggage/belongings (Check in luggage) with them (Spicejet) and we passengers are fool who think our luggage is safe and secure. Actually it’s not.

I flew from dubai on 17th november (Friday) at 12:55 pm and landed at mangalore airport dated 17th november 2017 at 06:00 pm. After all the security check as usual i was waiting for my luggage (One trolley and one trekking bag) total of 23kg luggage. I waited almost 30 minutes for my luggage and in 5 minutes gap i received my both luggage. Trolley bag was locked and trekking bag was zipped.

I went outside the airport and started my road journey. I have to travel almost 4 hours to reach my home town and once i reach home i opened my trolley bag and i found my brand new phone is missing (It was sealed) i took everything from that bag and nothing was there then i checked my trekking bag and i found my brand new phone’s empty box with charger socket inside.

At the same time i called spicejet customer care to register a complaint against this, initial feedback was like sir give us 48 hours then we will get back to you with the update. Sorry lady can’t wait for 48 hours. I requested her that i need an update by tomorrow morning 10:00am (18th november). I received a call from mr. Baljeet singh [senior executive - customer experience, spicejet ltd] at 10:12am and this guy was talking about company policy. Sorry sir i was not waiting for your call to listen your company policy. I can read it from anywhere. Then again and again he was repeating the same and he said we will investigate this case and we will be back with an update.

Company policy in short: if you lost something then you have to check your checking luggage at the airport. It means if a person is carrying 30kg luggage and after waiting for 30 minutes he/she has to check each and everything then only he/she should go out. I asked one question with mr baljeet sing that are you following the same procedure, then he didn’t answer me about this he was repeating the same thing sir, this is our company policy.

With due respect to your position and seniority i must say you are well trained. Not only you whoever is handling spicejet’s twitter account you people too.

If you lost something while traveling then you have to report this at the airport at the same time. I just want to know how a person can report to airport authority when there was nothing suspicious with the luggage. I will suggest please make it simple for passenger and while flying you people can announce that we have 2 or 3 robbers in our loading/unloading section please check your luggage while leaving the airport and if you missed to report before leaving the airport then it’s ours.

Finally after investigation i received a call from mr baljeet sing again (I received this call after multiple follow up through twitter) his response: sir we went through all the steps and we didn’t found your phone.in a single line he closed my complaint. I request him to send or share with me the complete report what you guys have done to share with me this report. Then again he came up with his company policy. I don’t know who wrote this policy but it’s not at all for the passengers. Then after my continuous request he disconnected the call, because as i said earlier he is well trained and when i asked him out of the syllabus questions he disconnected the call.
Then i received an email from the same guy mr baljeet sing with same policy which shows that don’t trust us we are robbers and cheat company. One thing came to my notice i sent one email with the subject “complaint regarding stolen iphone while traveling” and they replace stolen iphone with mobile missing.

Yes, it’s not at all one person’s job there will be multiple people involved and it’s very normal things for them and even they know passenger can’t do anything, because we have support from our higher authority and it’s a truth the way mr. Baljeet was talking with me it was clear. That they don’t want to spoil reputation of the company. If they are earning reputation after doing this then spicejet will fly high forever.

Moral:
1. Theft is the gift you get if you travel with spicejet.
Questions:
1. When you can’t keep your customers luggage safe, why the hell you provide flight service?


Spicejet’s policy: we will steal your stuff but won’t take the responsibility and compensate.
I recommend few people earlier to fly with spicejet no more blunders like this. I am gonna pass this message only : please never ever fly with spicejet. They might steal your belonging.

Regards

Today on 24th november 2018 i am suhag thakkar passport number h9902112 was ready with the three month visit visa with entry permit number 77809597/2017/201for dubai from ahmedabad airport and with the leagle ticket pnr r7yvjc.
After that also your spicejet staff didn't given me boarding pass and my ticket is gone west today.
Now after this problems how can you help me.

Date of incident: 29.10.2017
Pnr : lbn2sd
Baggage: [protected] (Flagged as ' fragile')
Incident happened, while i was travelling from agartala to guwahati by flight no. Sg169, with the said brand new luggage (Suitcase), which was flagged as ' fragile', as it was carrying some sensitive and important official documents. On reaching at guwahati airport, in the conveyor belt, i found my said suitcase in a deformed position in the way with extracted and missing wheel.in no time i contacted with the staff of spicejet, who took me to the office in the lounge. After going through the fact, your staff (Agent id - 116469) filled up one "baggage irregularity report" bearing serial no. 6884 dated 29.10.2017, duly signed by me. The said agent also took a number of photograph of the damaged portion of the luggage, with an assurance that the authority will look after the matter. But, unfortunately till date no communication the side of spicejet has been made to me.
The luggage costs me rs. 2000/- (Rupees two thousand) only and it was just newly bought. Without its wheel, the said suitcase has become useless. Hence, it is requested, either it should be repaired as it was or refund me the full purchase value of the same, denial of which will led me to approach to the consumer forum.
E-mail: [protected]@gmail.com

I am very disappointed with your staff service. At the check in time[protected] goa to hyderbad) i had intimate about liquid glass bottles in my bag. When i received my bag i got with broken bottles. All my clothes and bag got damaged with broken bottle. I got huge lose with this issue. Broken bottle, clothes, bag and my happiness.
I am waiting for your response.

Dear team,
In respect of : pnr - r8714m: flight no. - sg741

Please be informed that i have booked a flight ticket from new delhi to patna scheduled to be departure on 05.12.2017 at 16:55 pm. As i have to attend court proceedings on 05.12.2017 in the morning and there after i had a very urgent business meeting during lunch hour, i. E. At 1:00 pm and there after i i was to rush for the airport. But due to your rescheduling of the flight timings whole of my business schedule is being hampered and causing a lot of hardship and accordingly i am unable to use the flight at rescheduled timings i. E. 05.12.2017 at 8:35 am. However the rescheduled timings for my return flight can be workable for me.

It is therefore requested you to kindly do not prepone my flight timings or adjust/ provide another flight after 4:30 pm same date i. E. 05.12.2017.

On 19.11.2017 two failed transactions with spicejet paytm resulted in money deducted from my account which has not been refunded... Kindly have the amount (S) refunded..? Details 1) 19.11.2017 by debit card othpg404640 paytime spicejet rs 4075 gurgaon 2) 19.11.2017 debit card othpg710852paytimespicejet rs 4075 gurgaon
Thanks
Sanjay kumar
[protected]@gmail.com

Hi, i'm dr anand sagar frequent customer of spicejet. I have been receiving mails from some unknown id calling themselves as spicejet hr and telling me to deposit money. I know it's a fake so i wanted spicejet to take dis as a serious issue bcs these ppl are ruining the name of spicejet. Its my duty to inform as a trusted customer. I have added that fake mail into add photo.

Regards,
Dr anand sagar.
[protected]@yahoo.com

Hi.. My refund amount rs. 3597 has not been credited yet and spicejet's customer care executives are telling me that refund has already been proceed and asking me to check with the bank, i have already checked with the bank and also provided the bank statement still they are making the same false claims. The spicejet executive are very very slow in response.

I send almost 3 mails per day but they even do not acknowledge my mails.

It is very very frustrating as many times i informed them that i am facing a medical condition at my home and any small amount has meaning to me, still no one in spicejet even bothered to ackonwledge my communication.

I paid amount rs 11314 for my return flight on[protected] &[protected], through www.goibibo.com my pnr reference number is x8m85m spice jet flight sg823 surat to delhi..& a6hvfp spice jet flight sg474 delhi to surat... I wanted to book this for 14th nov 2017 (Departure) and 15th nov 2017 (Return). However when my uncle went at the surat airport on 14th nov; it showed that vouchers are wrongly booked (Unintentionally) for 14th feb 2018 (Departure) and 15th feb 2018 (Return). By the time the error for realized; it was too late for them to board any flight today; hence they opted to take a train for evening... Now your customer service representative says they can only offer me a refund of around rs 1100 (Total) against rs 11314 (Paid by me). Their travel date is still too far; this for a genuine error and its not fair to charge so huge for a mistake caused. At the end we all are humans and we all make mistakes. Please help me.

I had a flight at 215 pm. For which i had done a web check in. I reached the airport 35 min prior to the departure with one bag which i could carry on as well as it was 6.5 kgs. The moment i entered the airport there was an announcement made tat people travelling to patna hurry up. N i rushed to the spice counter within a few seconds of the announcement. There was a lady by the name of shyamli at the counter and she straight refused to help me there and said the counter is closed. I had my mobile boarding pass n everything. I told her of check in bag is an issue i'll leave my bag out as my husband is still there. But to my surprise there was another employee sitting beside her who told her to allow me but she constantly refused. My husband was in the drop off area and he got a call from spice jet asking if i reached the airport. He said yes she is at the check in counter. They asked him rush me as it was the last 10-15 min.. He called me and told me the same. When i informed shyamli she refused stating tat it isn't possible and she said let me see any other help and kept me waiting till 215.. At 215 she said the only option now is a flight of tomorrow for 8000.

I want to understand how can spicehet employ such employees who have such a big role in making customer miss their flight.. Does spicehet and their employees understand and emergency with which someone might have booked a flight to travel..

This is ridiculous.. To add on when i called make my trip and spicehet, when they attempted to verify the check in time was shown as 2 as opposed to 140. And they said they never called my husband too whereas he has the number and call duratiob in his phone. Many trip harpreet and mehtab were of no help too..

Both make my trip and spicejet showed a lot of arrogance and refused to help me in anyways. Not was an alternate flight arranged and neither was a refund issued.. It looks they run a scam in partnership to rip customers off their money..

Absolutely disappointing..

After boycott indigo i think it is next boycott spicejet..

Hi i traveled from delhi to kochi on 9th nov.2017. I found in spice cafe catalog on my seat that the details of alcohol available on board with brand name and price. It is also written as a star item. It is available on internationals flight only. I felt offensive to see how children and people who does not want to drink are being exposed to drink alcohol. I request you to remove this page since in the public interest. According to me it is a full page advertisement promoting alcohol when alcohol is not permissible to buy in domestic flights.

Pnr no.-rg8rme
Suneel vatsyayan
[protected]

This is to bring to your notice that we had cancelled 1 seat by name mrs. Shantha murthy and spice jet has cancelled mr. Murali srinivasmurthy's ticket.

This is for flight no. Sg143 delhi to bangalore on 16th nov 2017.

Due to this heavy inconvenience caused, we were forced to buy a new ticket for mr. Murali srinivasmurthy. We now request you to refund the new ticket amount immediately.

I have booked chennai to hyderabad flight on 02 nov 2017 and return on 06 nov 2017 in spicejet flight via YATRA. The total fare was Rs. 2988.
And according to spicejet policy for seat booking seperately Rs.200 each up and down i have paid for seat booking. The total fare including seat was for Rs. 3388. Since it is an official trip i was supposed to claim for refund for the total amount of Rs. 3388.
But to my surprise the ticket invoice i have received for up and down including seat booking was coming as Rs. 2888 chennai to hyderabad - Rs. 1220 and hyderabad to chennai - Rs. 1668 which is Rs. 500 less than the amount i have booked.
without seat booking amount of Rs. 400 the ticket rate is coming to Rs. 1468 + Rs. 1020 = Rs. 2488.
There seems to be a disappearance of Rs. 500 which i suppose must have gone as service charge or booking fees.
When enquired with yatra customer care they are pinpointing spicejet for missing money and spicejet also saying that yatra is responsible.
In spite of spending money, I am unable to figure out where it went and I need a valid receipt for this.
My PNR:KDRQHK, NBK8MD
The receipt issued by spicejet is having a shortage of Rs 500 from the money I have spent including seat booking

Spicejet pnr: abfztq

Hi.. My refund amount 4856 has not been credited yet and spicejet's customer care executives are telling me that refund has already been proceed and asking me to check with the bank, i have already checked with the bank and also provided the bank statement still they are making the same false claims.

Please help me get my refund.

I have booked spice jet flight number sg 2627 from delhi to jaipur, boarding on 11th nov 17.
Pnr numbers cdeh3h
T73b2p
K5ufvf respectively
This was connecting flight booked from ranchi to jaipur. Yesterday i received message from spicejet regarding cancellation. I opted for refund since the another flight option was for another day morning
Since i along with my family has to attend marriage ceremony another dsy i have no choice
This issue disrupted me drastically physically and financially also

Regards
Manish jain

On 12th october i was to fly on sg-487 from goa to mumbai at scheduled time, 5.30pm. The flight kept being delayed for every 30 minutes, and finally at 9.30 pm after 4 hours of waiting the flight took off that day.

The staff present at the airport kept giving us vague answers and never for once gave us a good answer as to why this happened! Secondly, the staff behaved in a very rude manner.

While we waited for 4 hours at the airport, please note at goa domestic airport there is no restaurant to eat food.

Spicejet gave us "refreshments" which consisted a small party sandwhich + cupcake + apple juice + haldiram sev.
Who eats this kind of stuff for dinner?

The worse part was they didn't even have food on the plane!
I reached mumbai at 10.30 and by the time i was in my hotel it was midnight.

When i called the customer care, they didn't bother at all. I have been put on hold numerous of times and once the executive told me not to call but email them. Which i did, and all they send is vague responses & apology emails.

My question as a consumer is this, is it sufficient by the service provider to say sorry after such a big blunder and wiggle out of this?
Don't we pay for a service and if we are not satisfied by the service it is their duty to look into the matter.

It's been a month now since the incident and they still don't have the decency to resolve this complaint.

My request to everyone is that avoid traveling in this useless airlines.
They have no respect for a customer.

I travelled on flight sg517 on 14/11/17 in seat number 3a from goa to pune on an upgrade i purchased at the airport check in receipt number goi 2882.
I was informed when i purchased the upgrade that i would be entitled to a meal and a drink. When the stewardess came along i asked for a non veg meal and was told none were available. Only one person had been served food prior to myself, does that mean that you only provide vegetarian food? I do not eat vegetarian meals, therefore i was unable to get a meal. The stewardess was not helpful at all and telling me to have a sandwich or a vegetarian meal. As i had not had lunch neither of these options were suitable as i required a hot meal. Is it your policy to sell product that is not available? I am travelling back to goa on 20/11/17 with my wife on flight number sg516 at 12:20pm is it possible to be provided with a hot non veg meal for myself and my wife? Anog

Myself yogesh babu and with me my spouse jesha kutty and son adhivk just now 13th nov arrived from pune to goa through pnr number u3ehvb.
We checked in 3 luggage of which one tuffle bag got totally damaged at 360 degree.
The way it was handled shows your care on customers. This is not at all acceptable to have my most favourite bag in such condition.
Look at the picture and decide your action. However i had reported to your staff vikash patel at the airport and seeking your action.

You may check my travel frequency with your flight.

[protected]@gmail.com

[protected]

Hi
Can yu please help to solve my prob. I have book tickets from goibibo on 16oct due to health issue i have cancel the tickets bcos my mother is 60 years old and she is suffering from danju. When i cancel the tickets both the airline spicejet and goair refund me 1453 only i have book tickets of rs 22252 when i call goibibo they simply say yu cancel the tickets yu only received 1453 amount and cut the ph after that call them again and again the pick the call but put them hold for 40 mins to 1 hour after that i talk one of their escutive they call spicejet and goair the airline escutive says yu submit the medical documents and we refund yur money after that i have submit all the documents which they need but am received e-mail from spicejet they says we don't refund yur money in the basic of medical documents after that i again call to goibibo they don't pick my ph. After that i reply on same e-mail give me the resion why yu don't refund my money they don't reply and i don't recived any response from goair please help me to solve this prob m monthly salary is 20 and am not able to bear this loss so please help.
Detail of the flight
Spicejet (Pnr-b43yxy)
Goair. (Pnr-kzpk2l)

Thanks

One thing also goibibo really a fraud company and their escutive don't do their work properly really a fraud company suggest every one don't book tickets from goibibo.