SpiceJet Complaints & Reviews

This is to inform you that my baggage was damaged due to carelessness of spicejet. The person on the airport said they will refund part amount. Still they didnt credited in my account.

Spicejet people accepted the claim for my baggage loss but money yet not released by them.

Customer name : sanket m desai
M :[protected]/[protected]
Email : [protected]@gmail.com
Pnr : p81y8m

Travelling date oct. 2017

Lioning with:
Guneet kaur arora,
Executive - customer experience, spicejet ltd
319 | udyog vihar | phase iv | gurgaon - 122016| india

Look into the matter else provide me the detail from where i can inform to airport authority of dubai, uae

This mail is in regards to bad attitude and ignorance approach shown by jammu spice jet executive (Ladies) with my family members (Especially 65+ years old father and mother, wife and one year kid).

While i was returning from vaishno devi to jammu airport reached airport at 12:30pm (Before 45 min of flight departure).
Date of travel:

Even in katra, my mobile signals were not good and unable to see flight details in online yatra portal. I am able to see indigo flight details from delhi to ranchi but jammu to delhi spice jet logo and other details do not appear in my phone and due to this did bag check-in indigo airlines and stand 20 min to reach counter for the ticket and then realize my flight with spice jet. At the same time reached to spice jet and still 23 min left for flight departure but your staff members attitude was pathetic and not even listening.

Major concerns:

• everyone does mistake in life. I was traveling with my 6 family members (Especially 2 senior citizens and 1-year-old kid – we went for birthday pray for my kid to vaishno devi). That is a separate story. But, my question to you if the flight gets delayed by airlines then you guys can do onboarding within 10-15min of time but why your ladies executive seating at the desk is so arrogant and not even listening to my family excuse? She called flight crew members after my wife started crying then it was too late and not getting attention and missed my flight. That lady staff member intention was to give another ticket. Even in first interaction told me to book another ticket or will check how much extra need to pay.
• after flight missed paid 48k for 6 members to re-book flight from jammu to delhi. My another question to you, i paid 48k then your flight delayed from srinagar to jammu and due to this, i missed another connecting flight from delhi to ranchi.in the first circumstance, there was my mistake but that mistake can be overlooked by your staff members. You tell me why i have to pay 48k + another indigo airlines rescheduling cost? I lost one day and lost my baby birthday celebration at my home place and my family (Especially father/mother) humiliated by your executive and tell me all are my issues.
• i spent 48k to spice jet + 6k to indigo + 22k to hotel and cab due to your executive arrogance, flight delay, and misbehavior. At one stage i was wrong but not in all cases.
• i would request you to please align your team members to look airport security videos and overall conversation. If at any place i was wrong then will not ask any question else i need action from you?

Regards,
Hari shankar
+[protected]

I had made an online reservation through my credit card a few weeks ago for a travel by spicejet. Subsequently, i cancelled the ticket through its website. Surprisingly, there was no choice for returning the money i was eligible to get, into my credit card from which the reservation was made.

Instead, the only choice was to put it into a credit shell which would be adjusted against future travel. I am told that the only way to get a refund into your credit card is by separately asking for it after which they will run you through a maze just to get your own money back!

This looks patently illegal because spicejet is forcing us to book by their airline for the next trip which theoretically i am free not to.

When i write to them, they give vague, non-specific and evasive answers. Can the consumer courts of india discipline these companies from making malpractices and misrepresentations a part of their business model?

Today morning, myself kunal chugh have travelled from chennai to ahmedabad on flight no sg 502 from chennai to ahmedabad. Departing from chennai @12.45 pm & arriving ahmedabad at 15.00 pm. My pnr details are kunal chugh. Pnr no o6vchc for travel on 4th dec. My bag has been torn & ripped off in transit of luggage. Sending pictures of the same. I have given a telephonic complaint too today with miss shaheen. Complaint id is 01672054. Kindly look into the matter. Regards. Kunal chugh [protected]. Email :[protected]@hotmail.com.

Respected sir/medam,
To whom so ever it may concern,
As i was travelling from dubai to ahemdabad on 3rd december in flight number sg 016 with seat number 32 a,,, i have lost my new purchase moblie apple x 256gb from my ladguage.. The ime number of this mobile is [protected]... And the boarding number of this laudgaege is seq 0116 [protected]..
As you see the photogragh of atteched file that mobile box is damaged and take mobile,, charger and headphone from the mobile box from my bag..
Plz take the fast action regarding complain i had done bcz its very disastrous for your airlines company and customer too,,
Plz do the needful for finding out my mobile as soon as possible..

Waiting for your positive answer and action about my complain...

Your faithfully,
Bharat d. Sarasvadiya
(+[protected]

I booked ticket through my friend and when i went to counter to my great surprise i found that somehow "s" got emitted from my name jasbinder singh and i was informed by lady at counter (Which was very helpful and she even let me use her phone to talk to customer care) that i can not board the flight with wrong name jabinder. Anyway i end up buying new ticket and that my money got wasted since my pnr was updated with wrong name. My question is how did my pnr was updated with wrong name, dont these guys have system to check if person's info on ticket is same as on passport? First of all it was my mistake that i didn't check my name on the ticket but how about these guys checking the name before updating pnr. What if i had no money to buy another ticket i would have miss the flight. Missing a flight is not good because your job, career, life could be at stake

Your employee miss soumasree dey, kolkata airport, time 6:00 am charged me rs. 600 for extra 2 kg check-in luggage when my combined (Check-in plus hand bag) luggage was less than 22 kg. I transferred 1 kg after she informed me regarding the excess luggage. I ran out of space in my hand bag and insisted if she could adjust the weight. She was rude in conservation and was not at all passenger friendly and despite my reasoning that my overall luggage is less than 22 kg, she went ahead with the charging. It ain't about rs. 600 but the harassment and the reply from the employee that caused the inconvenience. For an airline company constantly claiming to provide hastle free and pleasing journey, this comes as a mere disappointment.
P. S - i was on a connecting flight and the earlier airlines go - air did not harrass me with the extra luggage issue.

Spicejet customer (Pnr-): my flight sg 3219 dated 29-nov-17 from kolkata to silchar has been cancelled due to operational reasons. I have understand the situation and i'am waiting in the counter of your spicejet kolkata for last 4 hours and your representative behavior was so rough they didn't provide me the accommodation as i have 4 tickets from patna to silchar connecting and i don't have anyone in kolkata to staying whole night as i have 2 children with me it was essential to have a secure place for staying. And as my flight was cancelled because of operational issue i think it was your company's responsibility to cooperate with us and provide the accommodation but your kolkata division staff named mr. Abhijit, mr. Baruah, mr. Thomas, mr. Sair and there a girl i don't know the name exactly showing so attitude towards your customer and don't even response, so i think you have to see the matter and do the rightful action against the complain.

To,
The incharge,
Customer relations department,
Spice jet,
India.

Dear sir,
Sub:- complaint against booking id: nf[protected]. Pnr. M7mv3m.
Spicejet sg-278 from chennai to agartala with stopover at kolkata.

I, firoz saifuddin joher, a frequent flier with your airlines would like to bring the following facts for your kind knowledge and necessary action in the matter.

I travelled on your flight sg-278 on 12th nov, 2017 from chennai to agartala with stopover at kolkata, with my wife masooma firoz joher.

The person at your check-in desk at chennai asked me to upgrade our seats to spice max on payment of rs. 1000/- with the facility of priority boarding, priority luggage receipt at agartala, extra leg space and two meals, one on the flight from chennai to kolkata and other from kolkata to agartala.
I very much regret to inform you that on the flight from chennai to kolkata of the 4 choices of the meal i gave to the air hostess none was served to me and i was served the meal which was available. On my flight from kolkata to agartala, i was not given any meals or snacks which i was supposed to get as told to me by your check in counter staff.

At agartala i was supposed to get my luggage on priority basis as it was market priority, but i regret i got it very late and when i received my luggage one of my bags was wet and stinking with the bad smell of fish, due to which all my clothes and packets of biscuits, dry fruits, cosmetics, ladies purses etc got wet and stinking with the bad smell and odour of fish water, because of which i have suffered loss of a considerable amount.

The matter was brought to the notice of your staff at agartala airport, who spoke on phone with his senior and regretted that spice jet does not carry any fish in their flights and all the above happened due to other passengers carrying fish in their luggage, which is a lame excuse because how can spicejet allow its passengers to carry these type of items in their checked in luggage which is scanned at the airport, this is not the fault of the passenger but of spicejet.

In view of the above you are requested to look into the matter and make good my loss amounting to rs, 10, 000/- at your earliest and ensure that these things do not happen in future,

Thanking you and looking forward for your positive response in the matter, i remain,

Very truly yours,

Firoz saifuddin joher.

Hi SpiceJet,
I have booked tickets for your flight through make my trip which I need to cancel as my 7 months baby who had to accompany us has fallen sick with viral infection. Since it’s a small baby doctor suggested we avoid traveling as she’s still recovering slowly and the trip is not far away.
When I tried to cancel the tickets, the refund amount was only Rs.456 while the tickets costed us Rs.17, 900. I am sure you understand that a small baby’s health was concerned and hence we had to cancel the trip on medical grounds.
I’m even attaching the medical reports. I’m sure a company of your size will empathize with a small baby health and consider refund.
You should know most mothers book tickets based on how kid friendly the airlines are and this would be an opportunity for you to prove it to them.
I have already mailed your customer support and nodal office where I haven’t got any response.

On 24th. Nov.2017 we (Myself & my wife) was to fly on sg 517 under
Pnr no. H3g72y from goa to pune.
I booked 2 meal + 1 beverage againest advance payment. But in flight crew member provide only one meal + beverage, when i asked for second meal, crew said we don't have any other (Second) meal and said you can write a complaint for this.
Please check & take necessary action.

Hi team,
Very bad incident happened with me for spicejet flight first telling me that it's late to be started from 13:50 and then later getting more late, i had go to delhi by road from jammu on 26th nov. '17
I had spicejet flight from jammu at 12:20 pm which got delayed due to 'technical fault' the new time was 14:20
But from srinagar my connecting indigo flight to bangalore was at 14:45
So had to cancel jammu flight and while doing that got late for cancelling indigo flight. Spicejet employees were busy in many other things rather than helping me get my checked in baggage quickly so indigo team refused to cancel as their flight was on time - and cancellation can be done 2 hours before departure time. No spicejet staff helped me regarding this although most part of the ongoing ticket amount was of indigo's so lost more than 6000 for indigo pnr m9uyqs
My brother had already started with parents for amritsar after dropping me at airport, after i called him by using a security personnel phone (No outside sim works in jammu and kashmir so my mobile was always not working)- he came back 100 kms to pick up and take me to delhi as there was no connecting flight from j and k at that time
So couldn't do office the next and more than 15000 rupees loss i faced by having to buy new ticket.

I need a compensation payment for this 2 hour delay of spicejet that made me miss my important office meeting and lose so much money by missing the connecting indigo flight which i couldn't cancel on time due to spicejet not supporting enough to cancel their delayed flight soon

Thanks and regards
Sudeshna

Good evening sir, i have applied for the spicejet recruitment. One of the sir call to me and said to me"you will attend for the counselling seminor on monday"i send the sms the details about this and registered number also. But i didn't get any sms from that sir till now. I am from kurnool sir i have interest to attend counselling but i have no details from you, how to i am attend for the counselling tomorrow please kindly help me sir. Please give me reply to me sir.

Spicejet horror @flyspicejet

Spicejet [mr. Ajay sing (Chairman and managing director, spicejet] @flyspicejet

This is the worst experience i ever had in my life. A passenger spending this much money on air tickets and keeping their luggage/belongings (Check in luggage) with them (Spicejet) and we passengers are fool who think our luggage is safe and secure. Actually it’s not.

I flew from dubai on 17th november (Friday) at 12:55 pm and landed at mangalore airport dated 17th november 2017 at 06:00 pm. After all the security check as usual i was waiting for my luggage (One trolley and one trekking bag) total of 23kg luggage. I waited almost 30 minutes for my luggage and in 5 minutes gap i received my both luggage. Trolley bag was locked and trekking bag was zipped.

I went outside the airport and started my road journey. I have to travel almost 4 hours to reach my home town and once i reach home i opened my trolley bag and i found my brand new phone is missing (It was sealed) i took everything from that bag and nothing was there then i checked my trekking bag and i found my brand new phone’s empty box with charger socket inside.

At the same time i called spicejet customer care to register a complaint against this, initial feedback was like sir give us 48 hours then we will get back to you with the update. Sorry lady can’t wait for 48 hours. I requested her that i need an update by tomorrow morning 10:00am (18th november). I received a call from mr. Baljeet singh [senior executive - customer experience, spicejet ltd] at 10:12am and this guy was talking about company policy. Sorry sir i was not waiting for your call to listen your company policy. I can read it from anywhere. Then again and again he was repeating the same and he said we will investigate this case and we will be back with an update.

Company policy in short: if you lost something then you have to check your checking luggage at the airport. It means if a person is carrying 30kg luggage and after waiting for 30 minutes he/she has to check each and everything then only he/she should go out. I asked one question with mr baljeet sing that are you following the same procedure, then he didn’t answer me about this he was repeating the same thing sir, this is our company policy.

With due respect to your position and seniority i must say you are well trained. Not only you whoever is handling spicejet’s twitter account you people too.

If you lost something while traveling then you have to report this at the airport at the same time. I just want to know how a person can report to airport authority when there was nothing suspicious with the luggage. I will suggest please make it simple for passenger and while flying you people can announce that we have 2 or 3 robbers in our loading/unloading section please check your luggage while leaving the airport and if you missed to report before leaving the airport then it’s ours.

Finally after investigation i received a call from mr baljeet sing again (I received this call after multiple follow up through twitter) his response: sir we went through all the steps and we didn’t found your phone.in a single line he closed my complaint. I request him to send or share with me the complete report what you guys have done to share with me this report. Then again he came up with his company policy. I don’t know who wrote this policy but it’s not at all for the passengers. Then after my continuous request he disconnected the call, because as i said earlier he is well trained and when i asked him out of the syllabus questions he disconnected the call.
Then i received an email from the same guy mr baljeet sing with same policy which shows that don’t trust us we are robbers and cheat company. One thing came to my notice i sent one email with the subject “complaint regarding stolen iphone while traveling” and they replace stolen iphone with mobile missing.

Yes, it’s not at all one person’s job there will be multiple people involved and it’s very normal things for them and even they know passenger can’t do anything, because we have support from our higher authority and it’s a truth the way mr. Baljeet was talking with me it was clear. That they don’t want to spoil reputation of the company. If they are earning reputation after doing this then spicejet will fly high forever.

Moral:
1. Theft is the gift you get if you travel with spicejet.
Questions:
1. When you can’t keep your customers luggage safe, why the hell you provide flight service?


Spicejet’s policy: we will steal your stuff but won’t take the responsibility and compensate.
I recommend few people earlier to fly with spicejet no more blunders like this. I am gonna pass this message only : please never ever fly with spicejet. They might steal your belonging.

Regards

Today on 24th november 2018 i am suhag thakkar passport number h9902112 was ready with the three month visit visa with entry permit number 77809597/2017/201for dubai from ahmedabad airport and with the leagle ticket pnr r7yvjc.
After that also your spicejet staff didn't given me boarding pass and my ticket is gone west today.
Now after this problems how can you help me.

Date of incident: 29.10.2017
Pnr : lbn2sd
Baggage: [protected] (Flagged as ' fragile')
Incident happened, while i was travelling from agartala to guwahati by flight no. Sg169, with the said brand new luggage (Suitcase), which was flagged as ' fragile', as it was carrying some sensitive and important official documents. On reaching at guwahati airport, in the conveyor belt, i found my said suitcase in a deformed position in the way with extracted and missing wheel.in no time i contacted with the staff of spicejet, who took me to the office in the lounge. After going through the fact, your staff (Agent id - 116469) filled up one "baggage irregularity report" bearing serial no. 6884 dated 29.10.2017, duly signed by me. The said agent also took a number of photograph of the damaged portion of the luggage, with an assurance that the authority will look after the matter. But, unfortunately till date no communication the side of spicejet has been made to me.
The luggage costs me rs. 2000/- (Rupees two thousand) only and it was just newly bought. Without its wheel, the said suitcase has become useless. Hence, it is requested, either it should be repaired as it was or refund me the full purchase value of the same, denial of which will led me to approach to the consumer forum.
E-mail: [protected]@gmail.com

I am very disappointed with your staff service. At the check in time[protected] goa to hyderbad) i had intimate about liquid glass bottles in my bag. When i received my bag i got with broken bottles. All my clothes and bag got damaged with broken bottle. I got huge lose with this issue. Broken bottle, clothes, bag and my happiness.
I am waiting for your response.

Dear team,
In respect of : pnr - r8714m: flight no. - sg741

Please be informed that i have booked a flight ticket from new delhi to patna scheduled to be departure on 05.12.2017 at 16:55 pm. As i have to attend court proceedings on 05.12.2017 in the morning and there after i had a very urgent business meeting during lunch hour, i. E. At 1:00 pm and there after i i was to rush for the airport. But due to your rescheduling of the flight timings whole of my business schedule is being hampered and causing a lot of hardship and accordingly i am unable to use the flight at rescheduled timings i. E. 05.12.2017 at 8:35 am. However the rescheduled timings for my return flight can be workable for me.

It is therefore requested you to kindly do not prepone my flight timings or adjust/ provide another flight after 4:30 pm same date i. E. 05.12.2017.

On 19.11.2017 two failed transactions with spicejet paytm resulted in money deducted from my account which has not been refunded... Kindly have the amount (S) refunded..? Details 1) 19.11.2017 by debit card othpg404640 paytime spicejet rs 4075 gurgaon 2) 19.11.2017 debit card othpg710852paytimespicejet rs 4075 gurgaon
Thanks
Sanjay kumar
[protected]@gmail.com

Hi, i'm dr anand sagar frequent customer of spicejet. I have been receiving mails from some unknown id calling themselves as spicejet hr and telling me to deposit money. I know it's a fake so i wanted spicejet to take dis as a serious issue bcs these ppl are ruining the name of spicejet. Its my duty to inform as a trusted customer. I have added that fake mail into add photo.

Regards,
Dr anand sagar.
[protected]@yahoo.com